Ben's Automotive

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Jason Hildreth
a week ago
I take all of my cars to Ted and his crew. Honest, friendly, and fair prices.I have a niche car that they could not get a part for locally. Ted told me places I could search online for the part I needed. Found the part used on Ebay from a seller in Lithuania. Three months later the part arrived and Ben's installed it.

  Kevin Budrevich-Ryan
3 months ago
Ben s always takes great care of my cars! Ted always communicates clearly and explains what is happening, and the prices are reasonable. They are very quick too: I ve only had to leave my car there overnight once. From a simple oil and filter change to a more complex diagnostic, Ben s has always come through. I always recommend Ben s when people need a mechanic!

  Mark Miller
4 weeks ago
First time here and I couldn't be happier! Very fast, efficient and great prices. Bens went above and beyond and i cant thank them enough. Definitely a 5 plus star automotive shop! My truck drives like its new again.

  James Stanger
2 weeks ago
No better place in the Olympia, Lacey, and Tumwater than Ben's Automotive. Friendly, talented, and thorough. Great troubleshooters. They're the best.

  Rachel Konsella
4 months ago
Highly recommend.Gave me a quote a few hundred less than other places in town. Was able to schedule to have work done a few days later. Was charged exactly what the quote was, and my problem solved.

  L. DeeDee Anderson
7 months ago
Friendly. Honest. Clear and concise communication. The office is small but clean and accommodating. Tim and Jodie have always been responsive and helpful. I have to get my car serviced often because I travel 100-300 miles a day for work and it s great having a local and reliable mechanic to work with.

  Desiree Garl
7 months ago
Bens auto is the absolute best! Recommended from my husband and have been going there ever since. Also turned my mom and brothers to this business. Love Ted and crew for great mechanical work

  Kevin Young
4 months ago
Ben's has been taking care of my vehicles for years. Honest place that does great work at a fair price.

  Oak
8 months ago
Great people, great service. I normally turn my own wrenches but on this job I needed help and Ben s Auto came through. Smart techs and owner, honest and very respectful. Thank you Ted very much.

  Scottishlion_1
a year ago
Had our 2004 Gallant towed to Ben's Tue night and received the estimate next day for a starter and had the car back, repaired on Thursday. Very quick friendly service at a reasonable rate. Thank you Ted!!Service: Engine repairService: Engine repair

  NELL
a year ago
I contacted Ben's to get a rough estimate (cost and timeline) on a large engine repair for my truck before towing it in. I received the quote, it sounded reasonable, so I asked to schedule.At that point the woman I was speaking with told me they'd need a deposit, so I asked some clarifying questions: how much, flat fee or percentage, does it get applied to my repair, what happens if they look at it when I tow it in and I decide not to do the work (like if there's a bigger issue) do I get it refunded, things like this. I was a service manager at a shop for six years, these are completely normal questions, especially when you're talking about a multi thousands of dollars repair.She wrote back thanking me for my questions, and then stated that I should call another shop because that shop's "business operations and shop policies might be a better fit". I asked her if I had done something to upset her or go against her shop's policies and she didn't respond. I wrote again stating that I was very confused and asking for clarification, no response.I let it sit for a day or so hoping she was just busy, but when I still hadn't received a reply after more than a day I wrote again asking if I had done something wrong and again expressing my desire to work with her shop. Nothing. No response whatsoever.I don't know what kind of professional service advisor, manager, owner, or anything else for that matter thinks this is acceptable behavior but I guess I learned all I need to know about this shop from that exchange and should consider myself to have dodged a bullet. I even asked if she had spoken with her techs and they said no (like maybe they weren't interested in working on my vehicle) which isn't the best but at least would be an answer of some kind. No response.At least have the professional courtesy and human decency to respond to someone. Perhaps even to inform someone of their error and allow them to correct it, though I'm still completely baffled as to what it is that I possibly could have said that upset her so much she would tell me that they're not interested in my business.

  Corrine W
a year ago
I was able to get two vehicles into Ben's Automotive within just a week or two which was the first high point. I had been driving without air conditioning for over a year and after having a couple unsuccessful repairs I was afraid I was going to have a large repair bill on my hands. Instead, they were able to troubleshoot and get my air conditioning up and running for less money than I spend on two tanks of gas! My daughter's car had a few things needed and they got everything in tip top shape, again for a very reasonable price. I won't hesitate to take all of my repair issues there from now on. After my son had his vehicle held hostage for over a month at different repair shop in town (partially for something they messed up) and a friend having the same thing happen at yet another shop, I'm thrilled to find a place that is timely and professional. I highly recommend Ben's Automotive!

  S S (StJulien)
a year ago
I would highly recommend this shop to anyone looking for help with their car. Ben s is a throwback to the days when you could trust your mechanic and they cared about taking care of you and your vehicle. They explain issues clearly and even got down under my vehicle to show me the problems they found. Pricing is good, service is great, and work is excellent.

  G W
7 months ago
They are amazing, found the problem with my car, fixed it and explained all of the costs fully. Very transparent and i will always come back

  Ethan Peterson
3 years ago
I heard about them by word of mouth. I was very pleased with the services, to say the least. Very fair prices, I felt very confident from leaving the keys with them up until pick up. They will not try to up sell you if possible but will provide you with the information you need to make an informed decision and try to stay near the original estimate. Every interaction was very pleasant in person and via email. They seemed very busy and despite the work I needed done they actually had it out sooner than estimated. Although I have only been there once, I really would give a 6/5 if I could, and will be back in the future when my vehicles need work done which I can trust to be done, if I can't do it myself. Thanks guys!

  Catherine Rhoades
a year ago
Ted and and his magic men did it again! Car runs terrific! Thank you so much. If you need car repairs and want a competent, clean and honest shop then Ben's is the place to go.

  Alex Duffield
4 years ago
This is the best shop around. I have worked with Ted a few times with several different vehicles. He has always been honest, reliable and very fair! I have recommended Ben's to all of my family and friends and have only heard positive stories back from them as well!

  Pnw Camper
2 years ago
Hands down the best shop in the thurston county area!I will not take my vehicles anywhere else. After having a horrible experience with dodge of Olympia, and the local firestones. Ben and his team not only had my jeep inspected and fixed in one day, he also has very reasonable, honest prices for a mechanic shop.Ben and his team are very professional, and truly do go above and beyond when it comes to customer satisfaction. All the horrible stories about shops out there. You will not get none of that at bens.I want to personally thank you for being a shop that truly cares about their customers and isn t worried about creating the highest bills with low quality work.Service: Steering & suspension repair

  Mindy Noland
a month ago
Great service, polite people, and very honest!

  Daylin Drake
7 months ago
Great guy to do business with up front and honest if you have a problem there quick reasonable and to the point iv even sat there when a costumer had a malfunction and he was fit in to get it re serviced

  Phil Partington
4 years ago
Have been taking our vehicles here for years now. Honest through and through and have consistently gone above and beyond. They have always had conversations with me when stuff comes up on the cars, taking the time to explain context about what's going on. Also their prices are very fair and competitive. The only downside to them sometimes is that people are catching on and they can get pretty busy pretty quick, but they're worth the wait, imo.

  Ashley McBee
5 years ago
1st experience with Ben's Automotive was good. I like that the owner works the front of the house, so customer service is provided by the person who can make the decisions and has sage experience and knowledge. Good rates. Appear honest and fair. Definitely diagnosed the issue quickly and got the job done right when my car's computer kept rejecting the aftermarket parts.

  John here
2 years ago
Amazing, I have had this issue with my Saturn's front end. Non stop knocking when I go over bumps or turn Les Schwab was able to diagnose it for me (sway bar frame mount bushings) Ben's automotive was able to replace those for me for half the price of other places I tried including Les Schwab. Super friendly staff well worth the 3 weeks I had to wait for an appointment

  Samra Seymour
7 years ago
I've been going to Ben's for several years now after my longtime shop in the area shut down - seemingly without notice. But I've been very pleased with the professionalism with this shop. I've never felt strong armed into fixing anything other than what I've gone in for. Several times they have mentioned something that they've seen that should be addressed sooner than later, but it's never been bullying (which I have encountered at several other Olympia area shops). The work has always been finished timely and reasonably priced as well.

  Tim Kenney
4 years ago
The alternator failed on my Ford Ranger while I was in a nearby town, and I was forced to have it repaired before driving back to Olympia. I think that shop did quality work, but unfortunately the warning lights came back on and the battery voltage started to drop after driving 25 miles. I called the shop and they referred me to Ben's Automotive as a closer alternative within the NAPA warranty network. Ben's basically did me a solid. Replaced the alternator, squared things up with the other shop, and sent me on my way. Extremely impressed with the customer service, and Ted in particular was exceptionally kind. I would definitely take my vehicles there in the future and refer any friends looking for a trustworthy local repair shop!

  Scott Mantz
5 years ago
These guys are awesome fair prices good service and the job gets done right. Been going to them since i moved in the area about 5 years now. Even got quotes from other places and they not only come in mb lower but i never had a single issue with any part they put in my car.

  Christina
3 years ago
I always go here when my car has problems and I have never been disappointed!!! They are very friendly, quick and way less expensive than the BS that les schwab quotes me for. I highly highly recommend!!!

  zztophatzztophat
2 months ago
Car break, mechanic fix. Car going to break, mechanic fix before break. Many star.

  Roger Aba
3 years ago
My father would bring his Ford F150 here for repairs. There was an issue with the truck and my dad was trying to source the part. When he passed away, I only noticed the issue when I started his truck. My mom was unsure of the part, so we stopped by and asked.Great customer service.I was told the part that was needed and once I can get one, I'll bring my dad's truck to here for the work.Service: Electrical repair

  Michael Ellis
7 years ago
Update: I lost my transmission on Saturday night, contacted Ted Monday morning and had my new transmission running me home before Thursday evening's snow under budget and before estimated completion! Phenomenal service!!Ted Warner at Ben's Automotive possesses the highest integrity standards, work ethics and tenacity that I have ever known. As a military officer that is saying a lot. You can trust him and his employees to make your problem their problem until it is solved with great value behind the work. This is the place to service your vehicles!