Central Collision Inc

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Niki Arian
a month ago
I was rear ended. They fixed my car beautifully. Great communication and staff was awesome. My great dane is in my car a lot. So when I picked up my car, and it was clean, I was so surprised. They deserve 5 stars just for getting all of the dog slobber off of my windows! Thank you!

  Bailey duenas
a month ago
I have unfortunately had several accidents over my driving career (none at fault thankfully). I always get multiple quotes around town, but for every repair I've ended up at Central. The staff are very friendly, responds quickly/professionally, have a decent turnaround (without sacrificing quality) considering all the other vehicles being worked on as well. I hope I never need body work again but will always call Central if in need! They have fixed rear bumper damage for me on a Malibu, entire side swipe from a hit-n-run on a Chevy Impala, and also recently fixed up a door-ding impression on a Mercedes CLS. Super professional staff and excellent quality of work! I always got compliments on the paint job they did on one of my vehicles. Thanks again!

  Sabrinna Fogarty
5 months ago
I called this place within a few days of being rear-ended in early June and booked an appointment for the first week of July. Before they scheduled me, they looked at the appraisal and said the numbers were good enough for them and they d work with me and my insurance company. They also knew the car was a non-driver and would be a tow-in.My car was towed in as scheduled a month later. Two weeks pass and I call to check in. I wasn t expecting much progress, but was hoping to get a rough time estimate. The girl I spoke with, the same one who helped me book my appointment and approved the appraisal, was super helpful and told me that my car had been looked at, parts were ordered, and it would be about a 12-14 day repair. She also told me they would call me once the parts arrive.Two more weeks go by, no call, and I m stressed because my husband comes home from deployment soon and we d have to share one car while we both work full-time jobs. I call for another update on a Thursday and speak with someone new. I say which car is mine and she put me on a long hold then says, we ll have to call you back tomorrow. She weirdly seemed to know when I mentioned which car is mine that she would have to break bad news.She did call me back the next day and said their office manager, who I had been speaking to, is no longer working for them and then asked what I was promised because they don t work with any other insurance company for tow-ins besides State Farm, which I didn t have. I repeated that parts were ordered, the estimated repair time, and that my insurance company had been approved by the business. In fact, my appraisal had been sent to the owner s email address. She said that my car hasn t even been looked at, parts weren t ordered, and they aren t even sure it s repairable. I emphasized that my car had been there for over a month, so how has nobody even looked at it? She said tow-ins are low priority for them. To wait a month just to be told I was lied to and that my car was low priority to them sucks. I respect that they re a small local business, but regardless it is not great practice to waste someone s time then justify it by telling your customers whose cars are in the worst shape that they re low priority at their business. I would have never called them.It also felt dishonest that she tried to throw their former employee under the bus for allegedly breaching a business-wide policy regarding insurance and accept zero responsibility for how poorly the case was being handled by the whole business. It is hard to believe that the office manager alone approved the intake. Not only was my appraisal sent to the owner s email address, but when I called for updates the owner was consulted about the status of my car. There was no desire to do right by the situation. The attitude was overall very stand offish.They said they d give me a call back on Monday, which never came. I called later that week and they said they were likely totaling my car. Then, my car was not only officially totaled, but their estimate was $10k higher than the original appraisal. Maybe that was inevitable, but I could have known that much sooner. Again, if I had known months prior that my car would sit for so long and that they don t work with my insurance company, I would not have set myself back 2-3 months. Seemed like they wanted to gain storage fees from insurance.When I went in to get my things from my car, I saw that they all work within inches of each other in the office. So, it again felt dishonest to accuse their former office manager of going rogue and say ownership had no knowledge of the intake of my car. I was also surprised to see that this place was not very big so I m not sure how my car could have been disregarded for so long that they claim they were blindsided a month later about the insurance situation. The cherry on top was when I spoke with the owner, Mark, before I left and he never once acknowledged the situation. Instead, all he said to me was never take the first deal you re offered. Honestly, what a loser.

  Roosje Wiedijk
a month ago
Superior work on my car, exterior looks like new so very happy with the work they did.

  Daniel Vaughn
a year ago
Unfortunately I hit a cement pylon, good thing these guys do such a good job! Only 3 days and it's good as new, very impressive work

  Noah Gieling
a year ago
We used this service recently. They were so booked it took us 3 months to get into an appointment. Then once they took the truck in the owner kept bashing our truck about how it was nothing special and how ridiculous it was that we wanted the the frame checked after hitting a deer. They never answered the phone and barely called me back when we had questions. We went to pick up the truck and they still had not completed the work on the steering wheel. They then had to out source the work stating they did not do front end work. Even though they just had redone the complete front end. We then picked up the truck once they stated it was completed and the truck pulls to the right so hard even though they stated they completed an alignment. As well as the bumper is in even and not supported on the passenger side. I called back in to get it fixed and they never called me back, then called my insurance company I finally received a call from the shop a week and a half later. But as we let them know we were moving out of state and had a deadline. So the truck never got repaired. I called my bank to dispute the charge since they never answer the phone and they did not complete the service as they said, they then refused with bank and still will not return my calls. Terrible customer service. And my truck is still not fixed. The prices are also seemed very high. If our truck was such a simple truck and nothing special shouldn t it be an easy fix?? I would take your vehicle somewhere else where they will actually complete the service and do safe work.Services: Steering & suspension repair, Body & Trim, Air conditioning

  NORSKEEWay
3 months ago
They were very courteous and gave me an appointment for an estimate at a reasonable time.

  Mary Maas
a year ago
They repaired my car door after a significant mishap and it looks awesome! All the insides were connected perfectly, too. And as expensive as EVERYTHING is lately, they were more than reasonably priced. There was no other shoe dropping when it came time to pay either. It was exactly as quoted and included tax. We worked throughout the process on mutual trust and all went as it should have. These guys are definitely 5 star. I can see why they have been in business so long and with such a high rating. Thanks Carla and Mark. And special thanks to your unnamed mechanic who did the work.Service: Body & Trim

  Erik Nyberg
5 years ago
They did beautiful work on my car. Twice.

  Alex Menacho
2 years ago
I can't say enough about the great service Central Collision provides. The staff is very professional and courteous. Their work is phenomenal and have always over meet my expectations. I would highly recommend this shop for anything needed.

  Matthew McGee
6 years ago
Fantastic service. They repaired a small dent for me last year for much less than the quote I got from another body shop in town. They did a great job so I came back in July 2017 to have my bumper repaired after someone hit it. They did a great job again. I hope I don't get any more dents or dings, but I'll bring my car back to Central Collision if I do.

  Lauren Becker
2 years ago
The folks at Central Collision did an amazing job repairing my 2018 Kia Forte after I drove into a ditch and destroyed the front end. Quick turnover too, didn't have to wait long to get it back. You'd never know the entire front was practically rebuilt! I give 'em 5 stars, they earned 'em!

  Karmin Landry
6 years ago
Working for State Farm Insurance, we are always recommending Central Collision to our clients and have always heard great feedback. I just took in my own car for repairs and couldn't be happier. Kudos to Mark and his team for the high quality work and excellent communication throughout the process. Couldn't ask for more. Thank you!

  katie niewinski
4 years ago
I went in to get my bumper repaired. They are an authorized company from USAA. Everyone I felt with was nothing but nice. They kept communication with me with the status of my car. I wasnt able to pick up my car before they closed and they worked with me to ensure I would still be able to get even after hours.My new bumper looks amazing and the paint job looks amazing.

  Tim Geist
6 years ago
These folks are awesome! I've had them do body work on several personal vehicles through the years, and also a church van. They've always been friendly, and easy to work with. They just did some work on one of our cars and bent over backwards to fix it to original condition. I'll definitely be going back to Central Collision (well, hopefully not too soon)!

  Carolyn Brand
7 months ago
Very helpful staff, estimator is exceptional. I really appreciate good customer service.

  nina roloff
5 years ago
Scam. I asked for a quote to make my car legal. Brought in my car with some bumper and frame damage. He estimated it to be $8k. I asked some more questions to make sure he's estimating the bare min of necessary repairs. And pointed out that a new paint job isn't needed. He still quoted over $4k, lying to my face when I questioned him. I know enough about cars and state requirements to know that none of that is required for legal purposes and only a couple thousand max is needed to make it a bit safer. He sees a young girl come in for an estimate and thinks he can scam me. I hate people like this.

  Michael Crebbin
2 years ago
Always been happy with the excellent communication and hugh quality of workmanship.One repair was major front end damage from car vs deer. You couldn't tell that anything had happened.

  Jessie S
6 years ago
Great, friendly service! Super helpful on a horrible day when my fire extinguisher went off in the car. Helped me talk with my insurance and the car rental company when my reservation got messed up. Highly recommended

  Nathan Davis
9 months ago
The repair work was top notch and was reasonably priced. Would recommend for collision repairs.

  Kelley ramey
2 years ago
Total satisfaction. Everyone was professional and friendly. The body work and repair was done on time and my car looks wonderful. I would recommend this auto repair shop to anyone!!Service: Body & TrimService: Body & Trim

  bill poester poo
a year ago
3rd time. Greate service. I have axle damage and body damage. They worked to get me back on the road so I can travel this summer. There the only place I recommend near me.

  Shay S.
3 years ago
We have used Central Collision several times over the years. They totally rock. Their work can not be beat. Vehicle looks new again. Very friendly.

  Charles Vittitow
3 years ago
Really great. Had an issue with my bumper and they fixed me up quick and easy. Highly recommended.

  Dawn Meredith
a year ago
They were awesome they matched my paint beautifully

  Dan Ferguson
2 years ago
Good people, prompt service and good work, they even vacuumed the inside of the car!

  Mike Hanshaw
4 years ago
Great service from professionals who have an honest passion for what they do. Very highly recommend this shop.

  youngerrice Rice
11 months ago
The best! Great service, great staff.

  Robert Eisen
3 years ago
Top of the line shop. Mark and his staff are the best in the business. Highly recommend.

  gabriel gutierrez
a year ago
Have. To wait a month for a simple quote. No thanks