O'Reilly Auto Parts

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  david ludden
5 months ago
This store is a comfortable place to shop for automotive needs. It has been reliable since it was Schucks. i almost always find what i need, in varying quality levels.

  Lora Giese
2 months ago
Service was great, Great job Riley, yet the hand held alternator machine read,the voltage failed but the oiodes good, yet on the machine inside the store, the big expensive machine read the alternator to pass on both the voltage and the oiodes ( wait did I spell that right) anyway I was able to the old alternator reinstalled, and the car is running fine not lights in the dash and the battery is showing good battery, when tested

  Chris Gruse
7 months ago
Very nice and helpful employees to get what you need quickly

  Ray McKinley
6 months ago
Wednesday, Oct 11th 8:50am, went in to buy some Rain X. Crystle, the cashier, thought that throwing the R word around was appropriate. I was appalled, offended, and angry that she was being so awful. Please remedy this.

  Collin Miller
3 months ago
Dropping them a star from my prior review. Walked in yesterday, 3 employees working in the store with a couple of customers around but none at the counter where two of the employees were, nobody greeted me or asked if help was needed as I past them. I found what I needed and all was well, but prior visits have always been welcomed and helped if the employees were not with others.

  Lisa Noel
a month ago
Like to shop at this location. Because the staff are very helpful and friendly

  Juan Castro
8 months ago
I really hope this helps the management and customersBuying $153 and change of merchandiseI was paying with my only two 100 s dollar bills,Employee responded sorry no change?I Didn t feel like explaining that not having change wasn t my problemTwo choices, run a business properly and have keep change on hand,Or fill the place with sings that states that the place do no have change and bring the exact amount for payments

  Laura Miller
4 months ago
Excellent customer service. She put in my headlight for me

  Lloyd Martin
2 years ago
This is now my go-to auto supply store. The folks there are particularly helpful with questions & advice, and they've often given me great tips. They're also great at pointing out savings for when I'm not looking for something that's top-of-the-line while, at the same time, giving good advice for things that are worth upgrading to when I wouldn't have thought so myself, e.g. wiper blades... I spent an extra $5 apiece for blades but they're tremendously superior.

  Ali Fares-Boulos
3 years ago
Staff were great with helping me pick the best value battery for my car and any additional recommendations on items I could benefit from in the replacement process. I anticipated a long line, as this has been my luck at most auto stores, but it was not the case today. I was in and out in 5 mins. Great experience. I will be back in the future. Thanks!

  Chris Wright
a year ago
Went in to see about getting my taillight bulb fixed and they came out to check and see what bulb I needed for my jetta they didn't have it in stock but ordered it and it was there the next day... Great job guys with your knowledge and experience!

  Todd Miller
a year ago
I shop at O'Reilly's all the time but recently there has been some sketchy activity going on in the Mountlake Terrace store and one employee is very rude she yells and screams at customer's. Her name is Natalie and she calls customer's bad names. She uses foul language. She brought in several people off the street into the store and they all went into the bac. The other people looked homeless and I don't think works there. Natalie was acting very strange and her eyes were dilated. I feel like there is drug dealing going in. I will no longer shop there and I'll let others know not to shop at that location.

  Alex 2p
8 months ago
I called to see if they had brake pads for my vehicle in stock absolutely disrespectful customer service must be a Washington thing either way very rude

  Patrick Tibbetts (Vegan Hippie Dude)
5 years ago
First time here and what a great experience. I just went in for a battery for my Toyota which in itself is an uneventful, easy buy. I was helped right away. The gentleman was fast, knowledgeable, friendly, (sorry, I don't remember his name). Again this was my first time but it was a good first time.

  Raj
4 years ago
My family and I have been going to this location since we moved here almost 10 years ago. Yesterday my mother got her van check engine light diagnosed and today I was changing my tail light and the bulb fell inside of the light. Shahid and the crew at O'Reilly have came in clutch and helped us out countless time. This location is by far the best in Washington state. 10/10 customer service. I recommend it to everyone.

  Alan
a year ago
Customer service has taken a steep decline in the last couple years. The current employees do not make me feel welcome, nor are they ever that pleasant to be around.

  Tamara Baughman
a year ago
3 employees had no idea what and where a simple tube of adhesive was and another customer had to show me. None of the staff had ever heard of black RTV. I'd avoid asking this crew for help they are clueless.

  Anna B W
2 years ago
So glad I came here. Check engine light was on and I needed a new battery. Victor rang it up and put in the new battery in about 5minutes (in the December cold). Very happy for the great service and kindness of the staff here.

  Jennifer MamaJennFosters Fosters
4 years ago
I went in to get a headlight bulb, hoping I would not get stopped on the way there for having a head light out. I got in, made my purchase and they even put the bulb in for me. 100% excellent customer service. Thank you! I'll be back for windshield wipers and washer fluid.

  Cassidy Schlicke Perez
a year ago
Horrible customer service by the two men working today 5/19 at 3pm. I never write reviews but felt the need to share. I needed help getting oil for my car, as I told them the kind I needed they laughed and sold it to me, then asked further questions about my car, which led them to have me return the oil I paid for and buy a different kind. Horrible horrible service. The laughing and side comments did not help

  Jo Taylor
a year ago
This is the most horrible store I have ever seen terrible service from girls that work there I walked in heard manager yelling at employees and a lot of foul words could not even believe what I was hearing mng outside talk to employees about someone that works there it was not good. Curis is a great help if you need it everybody is up everybody's you know what Thay should worry about them self Erica had bad phone answering skills everybody needs to mind there own business and Thay all lie

  Laurie Skipworth
11 months ago
Always friendly, knowledgeable and helpful. As a single female O' Reilly's is always my go to place for car issues.

  Joe Westergreen
a year ago
Curtis saw me struggling and offered to help when other employees were unwilling. He was very personable and knowledgeable. I really appreciate the help!

  David Felt
5 years ago
Excellent service, prices and selection. Needed 9007 head light bulbs for a 99 Durango. Was gonna get the silver level light bulbs @ $41.99, which is good for 200hrs life, but decided to get the gold level for 250 hours of life and brighter light level for $51.99.The light were easy to change out and nice and bright. Very happy.

  Aleksandr Stovba
4 years ago
Very helpful staff. Shahid did a really good job at helping pick out the right products that work, like the transmission fluid. The staff there is kind to its customers and has always been willing to help. 5 stars, a good O'Rileys because of its quality staff members.

  Kristen Lind
3 years ago
I stopped in the 44th st orileys in Mountlake terrace for new windshield wipers and Eric was so helpful he gave me an honest recommendation on which ones to buy and then installed them for me! Such a gentleman! I even tried to tip him and he refused! Thank you Eric! You rock!! I will be coming back here for all my car parts in the future! 5 star service!!

  Bob Theis
11 months ago
Always nice to have a place to take my used motor oil after I change oil in van. Thank you O'Reillys.

  carolyn Stillabower
3 years ago
I came back on 11/7/20 because my other headlight went out.. again i got great service.. Eric the store manager and Zackary helped me put on the headlight. Also they helped me with another product I needed. 11 mo ago 12/19I bought a headlight but couldnt get it in myself so I came back and even though they were busy they helped me. Brayden and Casey were very helpful to me and got my headlight in even though it was in a difficult place. Thanks so much Brayden and Casey

  Dani bear
3 years ago
Cade was the most helpful person, I have always had amazing experiences when I ve come here, but I came in like 30 minutes before closing because my battery light came on and the car was being weird. Cade helped me figure out what was happening and helped me get my battery and car working right. Whatever he s paid is not enough. He s very polite and helpful 10/10 recommend this orileys, especially is Cade is helping.

  Amber
3 years ago
Tonight my lock on my car don't stopped working. I called the non emergency and they said the best they could do was break a window, so, being on a budget, the cost of a tow truck or locksmith is considerable to me. I figured I'd walk down to O'Reilly's and buy a lockout kit. When I got there though, Eric let me borrow their lock out kit. After wrestling with that, for honestly probably like 30 minutes, I got into my car, and realized the battery was dead. I'm just about to call o'Reilly's to let them know I'll be a little longer when who do I see walking towards me, that's right, the hero of this story Eric from O'Reilly's. I explain to him the situation, apologizing for taking so long and showing no signs of annoyance, he takes it upon himself to go back to the store and get a jump kit. On top of all of this already pure and wholesome amazingness, I tried to pay him $20 for his time, and I couldn't convince him to take it, but boy did I try. I was honestly shocked that customer service like this exists. Eric from O'Reilly's woke up this morning and chose kindness, and I could not be more grateful