Kendall Ford of Marysville Service and Parts

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Melvin Galang
2 months ago
Just recently had my oil change done here and the next time i used my truck to work, engine splash shield partially came off touching the ground. Last time i had it serviced, left a dirty rag by the brake fluid reservoir area. Never gonna go back here.

  Trey
6 months ago
Friendly staff, performed thorough inspection of my car. Based on the mileage of the vehicle and previous maintenance I have performed myself, I felt that the recommended maintenance actions were appropriate and not an attempt to scheme me as other dealers sometimes do. Quick, simple, easy. They were a bit far booked out as far as the scheduling goes, but they are a good quality maintenance center.

  Blended Family Vlogs
8 months ago
Eric AKA "Gator" was super nice and helped us get a good deal on a used car for my 16 yo first car. They were able to work with us and they a full inspection, replaced things that were needed and did a great detail cleaning. We appreciate the all the efforts made to make our experience comfortable. We didn't feel pressured and Eric was a great communicator!

  T D
10 months ago
I've been coming to this dealership for over 2 years and I'm always satisfied with the service provided on my 2011 Explorer. Staff is friendly and courteous, and the customer service is exemplary. They provide shuttle service or will drop your vehicle off at your home if you live within a reasonable distance. They also have a great cafe.

  Curtis Huggins
a year ago
Best and most trustworthy mechanic service I ever had. I came in with a warranty claim on my F150 that I thought was just a leak in the head gasket. However it turned out to be a machining error in the block face that was causing the leak (and yes i confirmed this myself). They could have just replaced the gasket under warranty and waited the 150 miles for me to run over my warranty and I wouldn't have been the wiser till the leak came back. However they replaced the entire long block ALL under warranty! Charles in the service department was particularly very helpful and accommodating. I will definitely be going here for future service.

  Nancy Bird
9 months ago
Customer service people were very good & friendly. Required part is back ordered & could be 3 wks to 2 mo's. A little disappointed that for a part under warranty, there's no loaner car.

  Andrew Payne
a year ago
If you're looking for service for your Ford, I'd steer well clear of Kendall. I took my Mustang in for an oil change a few months back. My first visit, and absolutely my last. My air filter box was left open, which I didn't notice until quite some time after the service. When I went to change my own oil for my most recent oil change, I found that the oil pan's drain plug was torqued so tightly I almost couldn't get it undone. It took help from a friend and a long half inch drive ratchet to get the drain plug undone. This is the low quality service I'd expect from a Jiffy Lube run by high school dropouts, and is absolutely unacceptable.Service: Oil change

  David Antillon
a year ago
The lobby is huge. They also have a batista. I got a 12 oz. decaffeinated coffee. I liked it. There are lots of Ford cars to look at. I had an oil change and had my brake fluid flushed. One and a half hours later, the mechanic finished my car.

  Rowdy KiloNiner
2 months ago
They couldn t even be bothered to return my call or answer my questions.

  Ashlee Cochran
a year ago
My Ford was in a collision it was sent to Kendall Ford for an Allignment, programming and the camber and caster adjusted since the wheels were bent outward from the Collision... they did the programming and alignment and they sent my car back to the Collision center which the Collision center then gave me my car back. Well I drove it home and the next day I noticed the steering wheel was not aligned so I called them and they told me it should be fine it was drive tested by Ford so I took it back to the Collision center and the collision center sent it back only to find out the camber and caster was never done so the wheels were still bent out. Big mistake they let slide that could've further damaged my car and also could've been bad for me as well.. DO NOT recommend taking any vehicle here...

  Brad Lamb
2 years ago
The worst experience anyone can have buying a car and maintaining a relationship with this dealership. They will NOT help you with anything and will try to bully you, intimidate you, or misdirect you and play you for a fool. All of the salesmen behave like the stereotypical used car salesmen type and just want to lock you into a sale for lemon cars with problems. Go to any other dealership because this will be a financial decision that you wish you never made

  J Anerson
7 months ago
Sat on hold for service and never got through to a person. Went elsewhere.

  Lee Varnam
a year ago
Same terrible service as the rest of the reviews mention Will never hand my Shelby keys to them again.

  Abe
a year ago
Been coming here for years. Everyone is super helpful and always nice.

  Janice Loback
a year ago
Replaced my transmission. Great experience

  Chris Mccaulley
11 months ago
Good follow up service.

  Josh Jones
2 years ago
Price gouging customers. Steer clear of this one!

  Tyler Thompson
a year ago
Great staff

  Marilyn Delabey
2 years ago
Excellent...

  james rubio
2 years ago
Pushy