NAPA Auto Parts

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  jeffery walker
3 weeks ago
Yeah customer service is lacking for sure. Went in on a Sunday after looking online and seeing they had what I needed. Long bearded guy looked less then pleased and didn't greet me so I asked for the part and he he said nothing in stock after I already saw online that they had three different options so yeah lame af

  yorgy martinez
4 months ago
The se�orita that works here is very helpful, I always have random issues that can't be fixed with the year make and model of the vehicle and she goes an extra mile to help with the issue

  Shirley Ma
2 months ago
unfriendly staff bad service would rather go to autozone and any other auto parts stores. No wonder no one is here.

  Chris Lance
2 months ago
Great shop just like any other auto parts store. Whenever I pick up items for door dash here they always have it ready sitting on the counter. Very friendly employees too.

  Cesar Vargas (Limitlis)
a year ago
Overall terrible experience for something that should you'd think should have been quick and painless. With no other shoppers in the store and 3 employees behind the counter and not a single acknowledgement or simple "hi, we'll be right with you". I was just ignored until someone finally made eye-contact, even then he seemed annoyed that I was even there. Then just flat-out refused to lift a finger to start a return for an online purchase (still within the return window), even though their website clearly states:"Participating NAPA Stores can also process returns and exchanges of NAPA Online ship-to-home purchases. A Return Goods Authorization (RGA) is not required for in-store returns."I used to try and go out of my way to shop at NAPA, but not anymore. Thankfully, it was just a ~$16 gasket, and not a larger purchase.

  Amerikano Amerikano
a year ago
Ken was amazing! He helped us to get rotors for two cars and explained what to pay attention to when purchasing rotors. Excellent customer service. Highly recommend

  Rene Sanchez
3 years ago
I've been to this Napa part store over the years, They seem to be knowledgeable. however, their customer service and computer skills aren't up to standard. Spent over 10 minutes for a simple exchange. I felt that I was more of an inconvenience than a customer. It wasnt until I asked for a manager that the employee actually started helping me. Not sure that I would be back!

  Jonathan Arevalo
4 weeks ago
Where the pro's go when it has to be right. Worth the extra $

  Kenneth Bach
8 years ago
Mike & Jeff are very knowledge, friendly & very good at what they do. They have been taking very good care of my automotive needs for about 10 years! I have always received excellent service at a very fair price and the advise always has helped me & they know I know enough to get into a lot of trouble. I appreciate all the trouble they've helped me out of. I will not go to any big name auto parts stores for a variety of reasons. Lynnwood auto parts is closed on Sundays & I have had to go to "the other guys" and each time I have...I have been disappointed with the level of service & knowledge they say they have. To Mike & Jeff...I apologize for how long it's taken me to write this review...I just got my Google account & am figuring out how to use this "smart" phone. Do you help people with their phones? Lord knows I need all the help I can get. Please keep on doing what you've always done...I'm a diehard customer until the end. Thank you!

  B. M.
7 years ago
These guys are great! Stopped in yesterday looking for an M14 triple square bit, was unable to find a loose one, but we did find one that was included as part of a set. Rather than try to sell me the whole set, the manager (whose name I forget... sorry!) instead told the rep to pull the one bit I needed from the set and sell it to me individually. I didn't even have to ask! Very impressed with the customer service!

  PamFmaN
3 years ago
I only buy parts from Napa because I always get the right part and its a good quality as well. Napa is known for having professional sales people that know what they are doing they know the questions to ask to deduce the correct part. Very good experiences with these folks and I have come here periodically for decades!

  Florin Corbean
2 years ago
They tried to tell me the open box, no bag temperature sensor was the only one they have TS5617. I wanted the TS5619 $2 cheaper. I see it in the guys eyes that he was lying so I went outside and ordered it online. Ten minutes later I picked the exact model I needed, TS5619 that the "liar" was claiming not to have. What a bad attitude on the guys part, it cost me precious " seconds" of my life. Karma is a ......beard face.

  Gem Adams
6 years ago
Debbie held the store open for me to get there in traffic. To get new battery that had gone bad it was out of warranty . This was defiantly beyond the requirement of her position. This store had been a family owned franchise until early this year the transition to a corporate store has been lumpy but remarkably smooth under the circumstances the gentleman who had trouble with the application issue I can assure him that was not usuall for this store.

  gmanhes
6 years ago
Great place to shop. OEM parts for my BMW were perfect replacements (plugs and only 2coils out of 6) . Coils are 95 bucks, and they helped me trouble shoot that I only needed 2....big thank you.

  Hanjoon Song
3 years ago
Worst experience ever !! Part ordered on line wasn't available to pick up even I had confirmation email from the store. Store manager, Ken Rayment , tried to sell similar item and mentioned NAPA corporate advertising non available items for sale through the internet. Rayment refused to give me a corporate customer service contact information.

  Christopher Eckbold
a year ago
These guys have what you need, when you need it, at the right price. I've lived all across the country from east to west and NAPA has what you need at the right price. Props to the front desk staff for being patient and kind.

  Jennifer Bowman
6 years ago
I had a problem that two auto repair stores did not have time to deal with. Debbie Horton came out in the rain and help me realign my windshield wiper blades so they did not Clump on the metal frame of my car. She would not take cash as payment. So I hope she likes the pizza I will send her way later on.

  Brooke Peterson
8 years ago
The Manager & salesmen went above & beyond in the customer service department! I am female & these guys were not only helpful but they went the extra mile. This Napa has earned my business & I hope yours too.

  T Clinton
9 years ago
This store is very unfriendly, I just went into the store today to buy a couple things and the staff was very curt with there comments with anything that was asked. When I went to pay with my American Express card I was told nobody accecpts that card any more except costco.I dont have a problem if a store does not accept one card or another its just the way these people acted on it.Will not be going back to this store.FYI we just moved our business to Moountlake Terrace this week and have 40 trucks and was looking for a local parts store to get to know.

  Brian Bay
6 years ago
Phenomenal customer service!!! The Asst Manager Sasha was super helpful and a pleasure to deal with. They treat you like you're family. I'll definitely be back!!!

  claudia nelson
9 years ago
I came in today with a blown hydraulic hose, and the amazing staff there had me in and out in no time! Top notch business! Thank you so much for the great service! GO SEAHAWKS!

  Stacy Christenson
2 months ago
Professional help and eager to serve.

  Kody Williams
9 months ago
Would be higher, arrived at 5:40, place was closed. Hours said 6:00 on Saturday.

  Rob Barbour
8 months ago
Usually good service and parts come in quickly.

  mark laurin
3 years ago
NAPA quality of course. Didnt think it was an actual store at first. Excellent service! Not immediately, but great when its your turn. :)

  Jeromy Giesbert
5 years ago
The staff is on point. The helped me with a warrenty for my alternator. They quickly switched out my old for a new one and I was on my way.

  Paula Frazier
2 years ago
Very helpful, had everything we needed, plus helped us with something they did not have!! Great people, thank you!!!

  David Walsh
5 years ago
Very courteous staff, who always comes up with the correct and right part that you re looking for. Just would you want to find a parts store.It s my go to automotive parts and accessories store

  Rick Geving
a year ago
Great place for quality auto parts. Employees are very helpful

  Richard Sowards
8 years ago
Have been going to this store and only this store for all my auto parts and accessories and supplies for years. Service is great and employees here actually have knowledge about cars.