Bud Clary Ford

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Robin Rhodes
a month ago
Bud Clary Ford is customer oriented- when I couldn t get them on the phone to schedule, Abby was friendly and kind to get me in asap.They took me right in at my appointment time and the Ford service manager Colton greeted and introduced my service tech Bryce also was friendly and personable. He helped with other service I needed he could do now and delivered the car back to me right when he said. The price was very reasonable and no other Ford dealer had the 2 get 1 free oil change. I was very pleased , happy and impressed when I drove off Thank you to all of you!

  Menesha Veltise
a month ago
Ask for Jennifer! This was my first car buying experience and Jennifer, was so very helpful and patient with me throughout the entire process. While I didn t get approved for the first car I was looking at, the car she picked out for me for even better and met my needs as far as budget and even small things such as the mileage. The car felt more like ME! Jennifer has absolutely made this experience for me a positive one and will certainly ensure the same for anyone looking to buy a new car! :)

  Chris johnson
a month ago
The service was fast and very professional. The work I needed done on my truck was expensive so they took every step possible to keep costs down, but still did excellent work. They also communicated with me through the whole process. I rarely leave reviews but I am very impressed and am happy to have a service center I trust for my pickup.

  Paul Bishop
2 months ago
Update: well, I ve had the truck for around a year. $6000k in repairs later, I am hoping I am out of the woods. Two of the repairs were just out of a recall for mileage, but the one that popped up immediately after buying the truck was one they should have done knowing it would have been an issue. Even though it was 2k miles over the recall. They should have never let this truck out the door with as many problems as it s had. Please go somewhere else to buy and save yourself the headache.I bought a truck from bud clary ford a couple months back. The truck had dents, no big deal, the one on the cab near the third brake light I got told it doesn t leak water we checked . Well it leaks horribly into the cab. The ac didn t work when I got home. They took it back and fixed it . Well now it might work when it s 45-50 degrees out, but not when it s 75 or above. I won t even try to let them rectify the situation since I got a check engine light, and when I looked up some of the reasons, the biggest cause was improperly installing the air filter yeah the housing wasn t even put together. I cleared the code after putting it together properly and the check engine light never came back on. The icing on the cake. My rear license plate wasn t even attached. Just bolts shoved through some holes with no nuts on the back side. Yeah I m glad I didn t lose my license plate.I wouldn t recommend buying or using their service Dept after spending over $35k I should have working AC and a truck that doesn t leak water into the cab.

  Hannavas B
a month ago
I got help from Kayla Bruno on getting my 2017 Hyundai Tucson and it was the most friendly and relaxing car buying experience I ve had. She helped me throughout the entire process, answering all my questions and stayed with me throughout the whole process being super positive and sweet. Would recommend anyone here

  Greg Cullen
3 months ago
Horrible service.I went in with a relatively quick item and I told them I needed to leave town later that day. They told me to come back at 1:00 and they would get me going. I did, and then sat there for over 4 hours. At the end of the 4 hours they had accomplished nothing and finally told me they would need to order parts that wouldn t be in until Friday. They gave me my car, but then I discovered they hadn t given me the part back they were supposed to reattach. I had to go back. They brought it up, but it was no longer in the trash bag I had brought it in to avoid getting grease in my car.They kept talking about being short handed and I get that, but such horrible communication. Zero effort to make sure they understood and passed on my needs. If they couldn t get it done, just tell me so I can make other plans. But to waste four plus hours of mine and accomplish nothing is so frustrating. And they kept assuring me it was being worked along the way.

  Laura Hays
3 months ago
I had a letter from Ford about an issue. It took 6 weeks to schedule the appt. She could give me no info about time, etc. All she could say was no loaner car. Once there I was told $350 to evaluate and if the problem was there it would be covered. Still no info about how long, etc. No way for me to know how to manage my day, etc. Zero respect for me or my time as a client. Zero! I finally rented a car after about 4 hours of waiting for no info. When I tried to call for progress, no one answered the phone. I left voice messages for call back, and of course no one bothered to call back.When I got Enterprise to drop me off (Bud Clary was too busy, and after a half hour the rental folks took pity), it was over $400 for nothing to be fixed. They didn't even bother to clear (or check) the codes for dash lights as any kind of courtesy.These folks are well known for their lack of care and respect for customers.Shop elsewhere!!

  Cindy Stilwell
a month ago
Our journey with Bud Clary Hyundai /Ford (Longview Wa.) started with a phone inquiry about seeing a vehicle (2022 Lincoln Corsair) that had caught our interest. We first talked by phone to the sales consultant Brandon B. Who was very helpful and set up an appointment for the next day to view the car . We arrived for our appointment and met with Kayla B. Who did a wonderful job of showing the car, answering our questions , and letting us test drive. The car was everything we hoped it would be and more . The service we experienced was exceptional and friendly . We drove home that night with our 2022 Lincoln Corsair , and would recommend this dealership and employee s Brandon and Kayla to anyone in the market for a car

  Bob Johnson
2 months ago
I had purchased a Clarey Care oil change package and had never seen a contract but when I went in to use the third oil change I was told it was no longer valid because time. I was never informed of an expiration date. I also had my tires rotated but was missing valve stem caps when I got home. I also had 90 psi in the front tires and 60 in the rear. This caused a "death wobble" situation when I hit a bump in the road. I pulled over and dropped the front tire pressure down to 60 and everything was fine after that. I would expect a dealership to follow through with details like this when performing work.

  Daniel Hall
2 months ago
The appointment date was scheduled 2+ months out for a recall ticket. The schedulers repeatedly called (3 times) stating we had missed our appointment when they already had our car on the rack. This literally pissed my wife off to no end. The only saving grace was the Service Rep. Bryce Lord. He was very communicative and responsive to the situation of my wife s car. Otherwise I would have likely gone somewhere else for service.

  Chris Racus
4 months ago
Jake had been helping me find a newer F-150 for work, and on Sunday 12/3 my family and I drove down to Longview to look atJake's pick. He had a beautiful 2017 F-150 parked out front ready to go when we arrived. We all went on a test drive and was pleased with the truck. Paperwork was simple, the deal was excellent, and Gayle was Awesome in the finance department! Your employees are Superb! Customer for life...Thanks Bud Clary Ford!! Jake cares about his customers, you don't see that much any more!

  Chad Jones
2 months ago
We had a great experience dealing with Jacob Deal. He was very knowledgeable and helpful, gave us a great deal and made sure we were comfortable with our purchase. No low balling, no back and forth, just a very pleasant trip to buy our truck. We will be back.

  dave iwanicki
2 months ago
The service I received from Bud Clary Ford was nothing less than outstanding. From The moment I walk through the door I was treated with the utmost professionalism. Colton is a consummate professional, very friendly and courteous. In addition, while my vehicle was being serviced, he kept me continually updated.

  Daniel Cadwell
a month ago
Just bought an F-150 recently and had a great experience with Marshall the sales rep. He was really helpful and has continued to stay in touch to see if there are any issues or concerns. I would recommend Bud Clary and Marshall to anyone looking to purchase a new vehicle.

  David Stephan
2 months ago
Colton did an excellent job in getting our Ford F-150 serviced fast! He had the Service Department get on it as one of the first jobs of the morning. He explained to me what wa included, some extra tasks that would be beneficial down the road, and brought to my attention brake conditions that may need resolving the next time, all at a good price. I ll be back.

  Daniel Rundell
a month ago
I miss columbia ford never a fan of bud clary and there shady backdoor deals but heard they have changed but not true starting with the car Salesman doing a test drive to the middle man to the finance department they all were begging me to give them 5 stars on there review I don't like being put on spot like that also they screwed up my payoff on my other vehicle so I have to Cough up. the extra 1100 dollars not happy about that they deserve no stars

  tina reitan
4 months ago
I unexpectedly needed service and had to be towed in after breaking down on I-5 during a trip from the Seattle area down to Portland. The service team was able to squeeze me in. They updated me daily as the diagnostics were underway, and parts ordered/installed. They got me going down the right path in dealing with the warranty people to handle a rental car while mine was in the shop. Although I wasn't pleased with having a breakdown in a relatively new car (less than 2yrs, fewer than 16k miles), I am very happy with the service Colton and his service technicians gave me. If I lived nearby, I'd definitely use them for service in the future.

  Dean Baker
2 months ago
At the end of the day, Colton did what he could to help me, so that bumped this from a 1 star, to a 3 star. He was exemplary.HoweverWhoever is in the office that sets appointments for service NEEDS to be better trained about the process and fees of the service department. I was told up and down left and right that my issue was going to be covered under my warranty, and that I wouldn't have to pay. Well, $175 later (was almost $350 until Colton helped) I find that it wasn'tALSO! Knowing when the car was purchased, AND the upcoming 35,000 miles. The scheduler put me down for an appointment months later that was after my warranty expired (Colton got that fee waved, after complaining of this). And I asked the lady that since I was coming in after my warranty (because they scheduled me 3 months out, and that made my warranty expire last month) if I was still going to be covered, she said yes multiple times.I do not deal well with people telling me one thing, and then finding out it's something else. Especially when it comes to paying money. If I'm told one thing, that is my expectation.

  Jake McCoy
4 months ago
Came in this morning (12/12/23) with the intent of just window shopping after getting a call about a repair on my old truck that was just too expensive for me. Marshall Brock looked at some cars with me and the first one I drove I fell in love with! We hashed out finances and he was extremely polite and assured me when I was skeptical as I m a first time buyer and didn t push for anything even once.While we waited for finances to come through we talked about video games and other shared interests and he was extremely genuine.Will absolutely be coming back, you have earned my business and have my gratitude! Thank you Marshall!

  Mark Alston
3 months ago
I had made an 11:00 appt for a service, (oil change, tire rotation). I make the appointment because I don t want to drop it off and come back. I choose to wait. After a nearly 2 hour wait, 1 hr 45 min. it was finally finished. No one should have to wait that long when an appointment is made. Very disappointed. Not sure I will continue to use them if it happens again.

  sophie Axon
5 months ago
We recently purchased a vehicle with Kayla Bruno here and she was great! She went out of her way to give us step by step information throughout the whole day regarding the vehicle we were interested in. She was kind, knew what she was doing, and not pushy at all. Would highly recommend. Thank you Kayla!

  Jamie Hoskins
5 months ago
Ron Burson helped us get just the right vehicle for our family. This is the 2nd vehicle in a year that we purchased through them. Ron called to check and see how my other vehicle was working for us and unfortunately I had just received the total loss news of my Traverse. Upon hearing this he was more than helpful in finding a new vehicle for us. As soon as he knew what our price range was and what we were looking for he sent several links for vehicles that fit those needs. Once we found one that we liked he worked with me and my crazy schedule to find a time that my husband and I could come in and test drive/possibly purchase. He had the vehicle up front and ready for us upon arrival. He was super friendly throughout the entire process. When we decided to purchase he helped us through all the steps and the financial department was amazing as well! They completely filled my gas tank at no cost and the entire team was a joy to do business with.

  Jasmine Crystal
5 months ago
Went in last weekend to check out one of the SUV vehicles on their lot, We had Kayla help us with the journey. Kayla was very knowledgeable and friendly, super excited to show us all the cool features and extras the vehicle had. When it came to something she didn't know there was no hesitation on her end to figure it out. The car test drive was super fun just cruising around and testing the vehicles limits was almost like just a Friday night cruise with good friends and conversation. If ever in the future we look into another vehicle I will definitely be requesting she be the one to enjoy the ride with. Highly recommend if your in the market for a new ride go see Kayla you wont be disappointed.

  brenda kobayashi
a month ago
On Monday March 4th 2024 I went into Bud Clary Ford dealership. My son-in-law had looked up and researched a bunch of different cars that would be a possibility for me to buy. So when we got to the dealership my salesman was Marshall Brock. He was kind, and caring and compassionate and when I shook his hand, I felt like I had known him all my life. He already had one of the vehicles pulled up for me to test drive. It was a 2020 Ford escape titanium model. She had all the bells and whistles, back up and forward cameras, keyless entry ,all the stuff my Ford explorer didn't have and I had to learn about them. Marshall was so knowledgeable and professional. He was willing to teach me all the things the car could do. Marshall has the kind of personality that makes you feel like you've known him all your life. He took us to a place to test drive it so he could show me what the car could do. I am 69 years young, and I really needed this kind of gentle touch to be able to understand how to work these new cars especially the backup camera and the keyless entry feature. The escape was a great car. But we got back to the lot and I saw this 2022 red and black trim 5.0 GT mustang 6-Speed manual. I've always wanted a mustang and I feel like at this time in my life, my golden years ,I deserve to have a mustang. So immediately I was torn. I asked Marshall if we could go look at the mustang. Unfortunately, we couldn't get inside of her but she was speaking to me saying" Brenda you would really love to have me". The better part of me said you need to think about this Brenda, because you need an all-wheel drive vehicle. You live in the Pacific Northwest for crying out loud, not Southern California where you grew up by the beach. Brenda, the mustang is just a want, but an all-wheel drive vehicle is your need. Marshall suggested that I go home and think it over, and come back the next day. While home that evening my thoughts kept going back and forth, I kept thinking that escape was great ,but it's not as big as an explorer and I need something bigger and I also liked being higher up off the ground. I tossed and turned all night. Not getting really good sleep. The next morning came, I still hadn't made my mind up. It was Tuesday March 6th 2024 at 1:00 p.m. when we got to the dealership I still wasn't sure what I was going to do. We walked in and Marshall said "You know I was thinking overnight that I do have something else on the lot you might want". Well he had already pulled it up and I didn't even notice it. There she was Black beauty! A 2016 limited edition Ford explorer. We took her for a test drive. I fell in love with her. Of course I couldn't figure out how to work all the high technology features, he was so good to show me quickly and he told me he'd be available 24/7 if I needed to come down and have him show me how to work all the new features that I wasn't used to. Marshall made it possible for me to get a 30,000 mile/ 36 month maintenance plan covering all electronics and computer added to the price of my car. He made it possible for me to write a personal check for the entire purchase and I was able to drive her home that day. He also made it possible for me to have my plates and registration delivered to the dealership in 2 weeks. He went above and beyond my expectations to help me. His customer service skills are Top notch. He's a very compassionate, caring person who wants the best for his customer. You can tell he has a big heart! I feel so well taken care of and I know that if I need anything he will be there for me. As a matter of fact, I went back on Friday, March 8th 2024 because I still had questions about some of the features on the car, and he made time for me and helped me. I am very satisfied and happy with my purchase and with the amazing customer service that I got from Marshall Brock. I would recommend him to anyone looking for a vehicle new or used. Thank you so much Marshall , you made my experience amazing. And I know in the future I'll be getting my mustang from you. Sincerely, Brenda Kobayashi !

  Kathleen Hays Bigley
3 months ago
Pre scheduled pick-up service for a recall on my Ford F250 9:15 turned into 10:AM causing me to miss my 10 am appt. Very polite about this but turned into a next day return. Think this needs to be improved on. If you schedule an appointment it should be kept not delayed.

  Russel Lengyel
5 months ago
Just purchased a vehicle with Jake Deal today. He made every step incredibly simple and saved me a ton of time during the process. Great customer service skills and even better execution in making this happen today. Much appreciated!

  John Heilman
5 months ago
Made my first dealer purchase with Kayla and Jake and could not be happier with the experience! Both were available and ready to help with any questions or concerns I had throughout the entire process. Looking forward to purchasing the next vehicle through them as well!

  Kimberly Comstock
4 months ago
My vehicle was towed in and not even looked at for nearly two months. Little to no communication on the vehicle s status unless I initiated it. The one thing we asked was for communication & status, which was rarely given unless I initiated the contact. Was sent to voicemail more often than not. When I finally got the vehicle back it was filthy (grease prints inside & on the windows - in & out) & the front passenger carpet & mat were soaked & moldy, as well as mold on some of the back indoor panels. No explanation. Will not go back for any reason other than the oil changes already pre-purchased.

  Robin Reese
2 months ago
I had done quite a bit of car shopping and research online. After narrowing things down, we went to do some test drives. The 1st salesperson at a dealership in Beaverton OR was terrible. He did not want to answer questions, did not want to talk about the vehicle, really did not want to talk at all. We loved the vehicle there, but not the person helping us, so we moved on. A day later, we went to a couple dealerships in Olympia WA and while the person helping us at one was really nice and honest, the vehicle we were there to test drive (a 2022 kia sorento) was brought to us with all kinds of moisture on the inside of the windows, and the seat belt straps and the floor in the cargo area were covered in green and grey mold and mildew. They did not have a solid explanation as to why. We made an offer on the car, asking for 2 grand less than listed, citing concerns regarding a leak. They refused to negotiate and the manager above our sales guy wasn't very nice. Similar experiences at 2 other dealerships. Then we drove to Longview WA to look at a beautiful red 2021 kia sorento at Bud Clary Ford. We called in advance and right away, KAYLA BRUNO was responsive and caring. She gave updates before we left, on road and weather conditions (Longview was up for a winter ice storm warning that evening, after having just received what looked like several inches of snow), she was endlessly pleasant and she loves pets (a bonus for anyone in my book!). When we got there, she had already pulled the car around and had it running so it was nice and warm and ready to drive in the frigid temperatures. The car was extremely clean and obviously in great shape. After the test drive, Kayla was patient and cheerful, as well as dedicated to helping us through negotiations. In addition one of the managers, Trenton, was also really great. Between the 2 of them, we got a car I LOVE with low miles, AWD, and that is in great shape for a great price. I would buy from Bud Clary any time and would request to work with both Kayla and Trenton. You guys are awesome!

  Matthew Berg
3 months ago
0 Stars. This review is not for the service advisor, this is for the "techs" in the shop. My service advisor, Bryce Lord, was amazing and tried to make everything right, he gets 5/5 stars!!I took my truck in for a very simple ClaryCare oil change and rotate. I got my truck back and it was dripping oil from the front of the frame all over the service drive. The "tech" pulled the filter off and let the oil flow all over the front of the frame and oil cooler and did not attempt to clean the spilt oil AT ALL. The hood was also not closed and latched, just waiting for me to drive down the freeway and watch it fly away and destroy my windshield. Thankfully I saw it before I left and closed the hood properly. When I got home, I read the work order and saw they put in the wrong oil (0w-20 instead of 5w-20), which will cause premature valve train wear on cold starts. I called my service advisor and let him know, he told me the parts manager said he was pretty sure he gave the "techs" the correct oil and he said come in first thing in the morning and they will drain and fill with the correct oil weight for my peace of mind just in case. So I did. When I got my truck back in the morning, the tire light was on and I found out the "techs" for some unknown reason dropped my tire pressure to 33psi from 45psi and my tire light was on. I went back in and told Bryce and he immediately took it to the shop and had them fill my tires back up to 45psi and the "techs" said tire light will turn off after about 10ish minutes of driving. So I went for a drive (about 35 mins, 40miles) and got home and my tire light has still never gone off even though my tire pressure is 45psi all around. So I opened the hood to reset the battery and found out that the "techs" had spilled oil all over my brand new $300 battery and soaked the padded cloth battery insulator.In conclusion, I would think a dealership would not have INCOMPETENT technicians working for them, but it seems these "techs" do not care enough about other people's vehicles to be clean and thorough in a simple oil change. But now I am left with a tire light that is stuck on, a nice coat of oil I now have to clean off of my frame and the entire oil cooler, and an oil soaked battery and insulator.Again, my service advisor Bryce Lord was amazing and tried to make everything right, unfortunately he has sub-par technicians he has to deal with. He gets 5/5 stars!