Bud Clary Body Shop, Paint, and Collision Center

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Teresa Braden
a month ago
I took my Lincoln MKX into Bud Clary collision recently for a repair to my damaged fender and bumper. I was able to bring it in sooner than expected, which was great. When I picked up my vehicle after it had been fully repaired, including bringing in another party to repair on a door dent that was not part of the insurance claim, I was totally pleased with the overall performance by the rep that kept me updated and informed throughout the process, as well as the courteous customer service and everyone working at this repair shop. Thank you Bud Clary for making me feel safe and trust in you. That s why I give you 5 stars. I don t think you could do any better than you did.

  Scott Kiloh
a month ago
I have very mixed feelings in making this review, the work was completed and in a somewhat timely manner, it looks good and they even did some interior cleaning. My problems are that within 3 miles of receiving my car back literally went around the corner got some coffee and made another turn to go home my car gave me a check engine light, and with an engine knock that was not present prior to dropping my car off, along with a very rough idle that it sounds like it was suffocating. These were not issues that were present prior to work being done and I don't know what happened. Currently I am unable to safely say I can drive my car and will not be changing my review until after I find out what's wrong and why this is happening.The issue has been diagnosed and will be getting fixed, it is unsure if it is related to the work having been done or if it was term life of the part but it is getting fixed regardless. I have adjusted my rating to reflect that my repairs were done well and done nice including some interior detailing that my car deservedly needed. The lack of the final star has to do with the lack of proactive communication and that inorder to get updates I had to personally call and hope that my Tech was not out or at lunch.

  Jason Friend
4 months ago
Brought my pickup in because I had caused some scratches on it driving into some rough bushes. The scratches seemed deep and I had a detailer try to get them out without any luck.Jake looked at the truck and let me know that while he could paint it probably was not necessary. He let me know that a good detailer could easily get my scratches out. He took me over to a detail shop (Clean Machine) who did an amazing job and made my truck look like new again. They literally saved me an insurance claim and thousands of dollars. They could have easily taken advantage of the situation and painted my truck but instead did the honest thing and got it fixed for far less and without having to repaint.Because of that - any time I DO actually need a collision shop I will be back! Thank you Bud Clary paint and collision and thank you Jake.

  Charles Neitzel
6 months ago
Repairs was great. Communication was terrible. I had to call for update. Then I never received a call when car was complete. My insurance called me and said "my car has been completed week ago and if you don't return the rental. You have to pay for it." I was at work. I was a hour from the shop. I had to rush my job.This shop told me that they called. (Great) Why did I not receive a voicemail? Personally. I think this shop was trying to claim more money for storage of my car. I don't know, but The paperwork that was in my car said that repairs were completed on the same date I had to pick up my car.I am very unhappy with my customer service. This shop will definitely be my last possible choice

  naomi brand
4 months ago
Several months ago, I wrote a scathing review. The owner reached out, telling me to contact them to rectify the situation.I called and spoke to Darren, the manager.He was communicative, professional & helpful. He righted the situation.I would definitely go back if my vehicle needed any work.Thank you, Darren

  sandra dockery
3 weeks ago
I am amazed with Bud clary collision..altho..it took 9 weeks to get my vehicle in the shop to repair my driver's door..it only took 1 week to get the work done.thier work is more than satisfactory..I am very pleased with the work done and will go back in future if needed..friendly.listened to my concerns...definitely deserves a 5 star rating...

  Fletcher Hunt
6 months ago
The truck was promised to take 10 days to repair. It took 32 days. There was not communication to us about why the delays until we reached out to them. Had to cancel a vacation because we needed the truck to pull our 5th wheel. When we picked up the truck, they failed to align the 5th wheel rails properly which would not allow hitch installation. Further delaying our full use of truck for another 14 days. On the positive side, they did a nice job on the fender repairs and paint match which perfectly matches the rest of the truck.Services: Painting, Body & Trim

  Diana Hoppel
2 years ago
They didn't do a good job at all the trim that's holding my windshield in, blew off my interior detailing in so vaccuming up glass they didn't fix the seal around the windshieldServices: Auto side window replacement, Tire rotations, Auto windshield replacement, Sunroof glass replacementServices: Auto side window replacement, Tire rotations, Auto windshield replacement, Sunroof glass replacement

  Mike Hoover
4 months ago
Very nice people to work with , Mark kept me updated .Repair looks great color matches perfect !!Delivered on time and was clean .

  MrTDS
11 months ago
Put my car in mid November 2022 for repairs got Dec and then had to turn around and give it back for the paint to be redone cause it was spotted and ugly, a broken head light, and cracks in my bumper the shop denied breaking. After waiting patiently for my car to be completed again, the shop calls says they were broken into and my key fob was stolen. I gave them my extra fob to use while they ordered a new one, they gave me both but the new one is missing the emergency entry key to my driver door. Then when my repairs were finally complete I still couldn't get my car because the shop called and says they can't figure out why my hood light open in the dash was lit up, and of course denied that they caused the light. They sent to Ford who confirmed to me it was the shop plugged it in wrong. All in all I did get my car back and looks good they did good on the paint and ultimately replaced my whole front bumper. I would like my emergency key that is missing from the fob though.

  Shawna Thom
a year ago
Bud Clary is great. They worked on my car and it was done in record time,and they even cleaned the inside of my car. That was a fabulous surprise! Mark, the man who worked on my car, was very nice and kept me informed. The only thing is, I had to wait 3 months to get my car worked on.Service: Body & TrimService: Body & Trim

  Jodie Smith
7 months ago
They did a great job at keeping me updated on parts being shipped in and as to how far they were on my vehicle! Mark and his team are amazing!!Services: Painting, Body & Trim, Vehicle rebuildsServices: Painting, Body & Trim, Vehicle rebuilds

  Kacey Rippentrop
a year ago
Mark was a great person to work with! Everything was timely and all my questions were answered promptly and he kept me updated throughout the process. I was hit by someone with Allstate insurance and it was an absolute nightmare to work with, but Bud Clary was amazing and made the experience smooth and I will definitely use them again for any body work or repair!!Service: Body & Trim

  Ginny Mitchell
3 months ago
Jake & staff were fantastic! Great job they did on my car

  Marquessa Gilson
3 years ago
I originally just went here for a price estimate for my insurance because of a collision and was going to go elsewhere for my repairs. But I walked in and the staff was beyond great!!! Answered all my questions and even helped me out with how to go about dealing with my insurance. Rebecca was super helpful and kind! Her manager was also GREAT, and because of his initial service during the estimate, it helped me decide to just stay and let them do my repairs. I never felt pressured or felt nervous about letting them handle my vehicle. I knew from their great customer service that my car would be in good hands. I took my car in and it was repaired in less than 2 days, WAY sooner than I had planned. Thank you so much for the great service, my car looks as good as new!

  Dani Manning Foster
a year ago
I had front end damage on my car and my fog light fell out of my Subaru. Bud Clary said what date to bring it in and they had it back to me absolutely in pristine condition before the due date they had told me. I was very happy. Customer Service is a dying art. I was very happy with the customer service I received it but Clary auto repair shopServices: Body & Trim, Auto detailing

  Andrea Matala
2 years ago
I took my car to Bud Clary collision for some body work and headlight replacement after a minor collision. Staff was always friendly and helpful. I was offered prompt appointments with flexibility for estimates. Repairs and pickup. The work was completed sooner than anticipated and was thorough and professional. Tim was exceptionally helpful and went well above and beyond to ensure my vehicle was repaired. Karma to Tim, and thank you to all at the collision center.Services: Installation, Body & Trim

  Kelly Lynn Edica
3 years ago
It's where my insurance company prefers we take our rigs for claims repairs. I dealt with Mike. He was always in touch with updates. I picked my car up a lot cleaner than how I left it. They were friendly both times I physically went to office.

  Tiffany Hatley
3 years ago
I can t say enough good things about this Auto Body Shop !!! From the moment I got there, Dakota at the front desk greeted me with a smile & warmth . Mike was very prompt, extremely knowledgeable and professional. He did my estimate & explained everything to me very clearly . He went above and beyond to get the job(s) done . It couldn t of went any smoother .When I picked up my car , it was so clean ! I had just moved and it was in horrible shape inside I felt like my car was almost brand new . I will be returning for all of my car needs . Thanks again to the staff at Bud Clary in Longview ! You really don t find service like this much anymore .Services: Painting, Body & Trim, Auto windshield leak repair, Auto windshield replacement

  Ivan Sultan
3 years ago
I am a serial costumer here and I will say the service and atmosphere have improved since they added the Subaru service area. Shannon does a good job of helping set up the service visit and the online booking service works very well. I needed a part at this visit and I was able to call ahead to make sure they pays department had it in stock. I did need to be ordered, but it arrived in time for my already scheduled service visit. They offer free wifi, coffee, water, snacks and TV in the waiting area. There is also a great coffee shop just a block away that has breakfast items as well.

  lucy martinez
2 years ago
I had Bud Clary replace my bumper after I had some damage. When they first told me they would need my car for a week, I was discouraged. But after I explained that I would not have access to another vehicle, they worked to match my paint and do all of the things so they would only need my car for a day. They washed and vacuumed my car before returning it which was great!Service: Body & Trim

  Jon Masterson
5 years ago
I have had the misfortune of needing help from Bud Clary collision services twice in one year. A tree fell on my vehicle Spring of 2018 causing extensive damage, close to a total. Last Fall, 2018, an inebriated woman stepped off a curb into the side of my Jeep as I passed by? Thankfully, she was uninjured; but the car suffered some damage.In both cases, Farmers Insurance covered the claim. Bud Clary's staff covered repair and, as promised, returned the vehicle to almost new condition. They also informed me that if there were any issues with the repair, at all, I should come on in. I discovered a couple of issues over time, made contact, and without hesitation the guys and office staff took care of me, and really well, therefore, easily earned 5 stars for great customer service and quality work. Thanks so much. Yes, I would recommend this shop without hesitation.Bob, shop manager, has a great crew in my opinion and went the extra ten yards for another job well done.

  Jeannine boehm
2 years ago
A three to four day job turned into three weeks. They were replacing the back driver door. Somehow the power mirrors we're left disconnected-why they were text is beyond me. There was a wire left hanging from the glove box. They just fixed paint runs that were on the driver door. Not even the door that was replaced.Service: Body & TrimService: Body & Trim

  Tina Clark
6 years ago
WORST EXPERIENCE I'VE EVER HAD!Visit 1- brought car in with passenger fender and bumper damage (bumper damage only needed to be buffed and painted) also a scratch on the light housing unit. I left with an un even setting of light housing with a used light replacing new one and damage to my door handle a cut in my leather on my door and super glue on the non functional housing that goes over the side mirror wiring. Also unexplained 40 miles drove on my car.Called same day brought car next day to show issues as they were closing. Was advised I'd receive a call when parts arrived2nd visit- over 2 weeks later (when I decided enough was enough and called) arrived for re alignment of light housing and bumper and parts to be replaced due to their negligence. Was advised would take half day to fix. Called just before they closed to find out man who was working on the vehicle was not there and no parts were replaced and when re aligned they caused my fender to butt up to my door and now I have paint chipped off of the door as it is rubbing each time the door is opened. Was told they had to reorder parts as they sent in wrong "schematics" the first time.Because of this I will never have service here again nor will I even consider purchasing a new vehicle through them. Beyond frustrated with the lack of involvement and care.

  Julie Zion
4 years ago
They gave written quote $1300 less than actual cost. Our car was done but because of charging insurance so much more & NOT getting any authorization to charge more-Bud Clary held up our car for 9 more days than necessary. I could have paid difference while they sorted it out but don t hope Rebekah or anyone else there will call you back to let you know what holdup is on there end. We called, our agent called repeatedly, the adjusters & several supervisors from Country Financial Insurance called too! Very sad but this was very much on Bud Clary. Then when we pick up car & asked again about it costing more than quote-the guy there says what s it matter? It s only $500 deductible for you. No wonder insurance premiums keep rising. Bad attitude. Don t show the care they should or even an I m sorry it took so long.

  Richard Kirkpatrick
9 months ago
Jacob Petty went above and beyond. I really appreciate his patience and willingness to accommodate the nuances that my repair required.Service: Body & TrimService: Body & Trim

  Kelin Ray
7 years ago
Friendly service. I worked with the Geico adjuster John and he kept me updated on my car's repairs. Took a little longer than I was hoping but it was over Christmas and New Year's holidays with snow and bad weather. Got my car back and it was better than I expected! They did an excellent job on the paint and pin striping and the car came back clean inside and out. Thank you.

  Jose RiveraSanchez
5 years ago
Worst body shop ever. Do not take your car to this place. No real major repair needed only a new headlight, bumper recondition and fender prep and paint. The bumper was falling off after one week due to bad quality work and missing brackets, they implied the car was driven over something causing the bumper to be pulled back, wanted me to file another claim with my insurance. I inspected the bumper and no real recondition work was complete. I can see every nick in the paint, seems like maybe clean and repaint is all they did. Took six trips back to the shop to get my car back, every time there was something wrong with it, and they always had an excuse or blamed someone else. An inspection is never done and you are expected to just drive away without going over the repairs. On my last trip to pick up the car new head light that they just replaced did not work, they reuse the bulbs but never check to see if they actually work. Check the bumper again and it is loose again due to a stripped out bracket and missing bolt. This is by far the worst body shop experience ever, I highly recommend you go somewhere else. Quality and customer service is clearly not a priority at this place. Check your vehicle closely before driving off. I will contact my insurance company and recommend they use a different shop.

  Aldmeri Dominion
5 years ago
Had passenger side headlight out, multiple businesses declined servicing due to difficulty reaching headlight. Went to this business to ask for assistance on the proper way to change it out. Employee immediately came out began working on it, after retrieving the light bulb he found a used light bulb and replaced it for free and an extra bulb to take with us. This shows this business is about caring about its customers and honest help.K want to thank the employee for having compassion and pushing through the difficulty of changing the light bulb.

  Chris Ridling
4 years ago
Elk hit my 06 Silverado last December out on hwy 4. It did a fair amount of damage to the drivers side of the box. Of the three estimates, Clary had the fastest turn around. I turned the truck in Jan. 6th & it was done the 15th. They installed a new outer skin on the box, fixed a small dent in the cab & door and blended the paint. One of the other shops I checked with planned to bondo the dents in the box which were quite extensive.I ve only had the truck back a couple days but at this point I m very pleased with the quality of service I received. The whole process was hassle free.