Moose's Auto Tech

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  PNW Offroad Adventures
4 days ago
Headed to Canada towing 2 sxs s. Dodge truck lost axle, bearing and seal in rear. Got me hooked up and on the road and headed for Canada

  Timothy Moser
2 months ago
I actually had a good experience with my service despite of some of the negative reviews. With that being said, the owner was very professional and explained things in a way that I could understand what was needed to be done. Everyone was courteous and the Techs did a great job on my truck. Thank you .

  Ke Coco Tang
9 months ago
Please avoid this shop, especially the JBLM community. I went there to fix a flat tire, took their recommendation to replace my rear brake pads, and not even 2 weeks afterwards my car started making a rattling noise. Took it to a Toyota service center for diagnostics, was told that my entire rear braking system needs to be replaced now due to damage that was previously not there before I went to the shop. I requested this shop cover the cost of the replacement, which they refused, insisting that they would only tow my vehicle back to see it for themselves "as a courtesy." They had no interest in seeing the diagnostic report or any documentation of the damage. The owner was condescending and dismissive over the phone throughout these interactions. As a female service member I've dealt with my share of disrespect, but it is particularly disappointing to receive it from the owner of a shop that otherwise seems to have so many other positive reviews.

  Bula Carpentry
4 months ago
I paid about $1500 on the engine work after getting the truck back the engine blew the next day. I called and asked how much to replace the engine $12,000 and he would not credit me any of the money that I already spent. Did not try to help with anything that he already fixed the worst mechanic store I ve been to.

  Nicki Haxmeier
7 months ago
Moose & his staff went above and beyond to help me after my vehicle was stolen. They were responsive and communicative and extremely helpful in explaining the damages/costs/and options when servicing my vehicle. It is difficult to find trustworthy mechanics when coming from out of state, but I immediately felt comfortable with their staff and knew that they were being honest with me. If you re deciding who to trust with your vehicle, I 100% recommend Moose s.

  Billy Mills
2 months ago
Do not trust this shop. They took advantage of a soldier from JLBM. Sketchy alternator replacement. Damaged the new alternator when they installed it. Shame on this business on ripping off our young service members.

  Sam Null
5 months ago
Mooses Auto Tech is worth every penny! Had a problem with my car and they got to the bottom of it. Super helpful and informative. Highly recommend!

  Yilang Guo
3 years ago
$77 just for an oil change and only to let my camery engine scream like a beat up truck, with low oil pressure light on due to faulty filter an hour later. I was in Bremerton at that time and drove to the nearest auto shop to get it fixed. When I returned, the owner blamed me for not following the warranty instructions on the receipt and refused to offer an easy refund. Seriously, who would look at their receipt and call some fine print number when the car is running with crazy noise and looks like it would break down any second out of town? And you think I tried to scam you? I just don't think $77 worth an hour of drive is all. Been a long time customer and now I would suggest avoiding this place at your caution.

  Austin Farley
2 months ago
Very good shop great people to work with had a part go bad that they replaced called them and without hesitation told me to bring it and fixed it that day

  Carmen Pagelsdorf
9 months ago
They were amazing super fast and very fair price!! We even had an issue that we thought was something unfixed but they towed it back free and fixed something completely different free of charge. The workers are all so friendly and kind they have an amazing auto shop very honest people definitely go here before you get scammed by other auto shops!Services: Electrical, Engine repair

  Bill Connelly
2 years ago
Moose s was recommended to me by a tow truck driver so when my car started making a rubbing noise coming from the back tires I took it to Moose s.I never really dealt with a specific mechanic but spoke with Moose. He was friendly and let me know that the rotors were bad and needed to be replaced. I went ahead with the repair.After getting the car back, the rubbing noise was greatly reduced but still there. I called Moose s and spoke with Moose again and he said to bring it back but I would have to wait about 2 weeks because they were really busy.(Now I work with clients as well and if a client of mine called in saying there is still a problem after we performed work for them that was supposed to fix it I d probably be fired if I told them they had to wait 2 weeks.) Since they did the work I wanted them to look at it again and so I agreed to wait.Now during that wait time I started to get a whirring sound from the engine and so I called Moose to see if they could look at that as well once the car was back at their shop. He said No problem. So the day came and I took the car in the day before and dropped it off so it would be there first thing the next morning. About 1pm and with still no call from Moose s I called them. Moose told me me that they hadn t looked at my car yet but they were gonna try and get to it soon. About 3pm I called again and they were looking at it had about 15 mins left in the inspection. When Moose s did call back on the rubbing issue nothing was found as far as the rotors or pads and while they agree the rubbing is still present, it was barely noticeable and it could be coming from the material on the brake pad. ( a note on my invoice says some brake pads have a tendency to make noise). Now just to be fair here Moose s didn t put my brakes on Les Schwab did, but I didn t even get a recommendation that I should take it back to them to look at.As far as the whirring sound Moose told me it was my power steering pump and it would need to be replaced. He gave me a estimate and I said: Go ahead . He said he would order the part and start on it in the morning. About 11am or so the next day Moose calls me and told me that after doing some more checking and having another person listen to the noise they determined it was not the power steering pump but the a/c compressor. Gave me a price and said it would be another day. I decided not to go with the work and went and picked up the car and will find another shop to verify and replace the a/c compressor.The bottom line is that I didn t feel that the whole process was very professional. From the having to wait 2 weeks to bring my car back to the shop, to the inability to determine the actual cause of the rubbing noise and the explanation to the misdiagnosis of the noise issue. I was going to give this review a 3-star overall until I got home and popped the hood to just look at the compressor. Seems the techs as Moose s apparent y aren t very good at picking up after themselves I found two shop towels laying on my engine. Thank God they didn t move while driving home and get caught in something.And on a special note: I like to talk to the mechanic who works on my car .just to see if there is anything I should know or be concerned with. You won t be able to do that at Moose s. Every time I asked to talk to the mechanic Rod the gentleman that works the front desk ran interference. I got every excuse under the sun as to why I couldn t talk to the mechanic, from He s busy or Well he puts really good notes show you shouldn t have any questions. Kind of a jerk. Moose s has good review from people saying its a good place to have work done on your car it s just not for me.Service: General repairs & maintenance

  Tian Nevitt
6 years ago
Moose's is great because I really don't know enough about automotive to be skeptical at the mechanic, and they didn't abuse that trust. My first time coming to them and the staff treated me with respect, and were way honest. The owner's son has his Boy Scout patches on the wall, and he still honors those values. Seems like their ethics game is strong in the shop.I thought I had an electrical grounding issue, and they really could've spent all day tearing apart my car and racking up the hourly rate, but in 30 minutes they found the problem. I'm definitely coming back.

  kayla baugus
6 months ago
They were so friendly and kind. My 4 year old had a wonderful time hanging out while we got the oil changed. Thank you!Service: Oil changeService: Oil change

  Gary Hundeby
10 months ago
The most honest and fairly priced shop I have ever been to. Even when I couldn't afford to get work done they gave me tips on doing it myself. These are genuinely good people and they deserve as much business as they can get.

  Brett Lawrence
a year ago
What can I say about the greatest mechanic shop in all of Pierce County. Moose and his team are the only people who I allowed to work on my vehicles for three years plus. Three vehicles later and he still the only man I would trust with my cars. There are three rules for life, don't get stuck behind a desk, find a honest wife and find an honest mechanic. If you were looking to fulfill at least one of those rules, look no further than Moose's AutoTech. This man is full of so much knowledge that you're almost guaranteed to never experience the same problem again once he fixes it. I truly believe that if he puts his fingers on a vehicle The vehicle decides to fix itself lol. He is the pentacle of professionalism to the point where today, I call him more than just my mechanic, he became my friend and taught me about my own vehicle. Sound advice and a clean shop makes the experience of car trouble to be less troubling when you're around him. Special thank to Rob who will always manage to put a smile on my face. The atmosphere and the people in the shop just make you feel at home. If you are experiencing car trouble; Need custom work, need advice on upgrades, take it down to Moose.

  Jay Gallegos
a year ago
I do majority of my vehicles repair and maintenance on my own but I had to take my truck to Moose s for a misfire caused by a worn camshaft and other problems. I told moose I purchased a warranty when I got the truck and Moose called and fought with my warranty company on my behalf and got them to cover the cost to replace and repair everything I needed. I am very thankful for the quality of the work done to my truck.

  Mike Herberth
2 years ago
I waited a month before posting this to see how the repair on my Toyota held up.Perfectly.Faced with a very expensive repair, I found a suggested and well-proven method that reduced the estimated repair time significantly (as in from 20 hours to 3 or 4!)I talked with the folks at Moose's and they were agreeable to at least try the alternate method.Long story short, they did, it worked, they found and replaced another potential source of problems.The end result was a great running vehicle and a repair bill that was reduced by thousands of dollars.I am totally satisfied with Moose and his crew, would not hesitate to return for future work and heartily recommend the shop.A big thank you to Moose, Dan and the rest of the crew.

  Caylee Bares
4 years ago
My husband and I used this business to try and fix my Mazda. It had trouble starting so we brought it in for them to take a look at. They told us they found the issue that was causing my car not to start. We thought this was great so we paid for the service and brought the car home. Two weeks later my car broke down again the exactly same way it had before. Clearly illustrating that the issue we were charged for did not get fixed. (Keep in mind we paid $330 for this issue that Moose Auto Tech said was fixed). We brought my car back in to have them take a look at and they could not find anything wrong with my car and said it was fine to take home. My husband had to haggle with them to take the diagnostic charge off of our previous bill since they clearly diagnosed my car incorrectly. After they couldn t find anything wrong the second time, we took my car home only for it to die again the very next day. So now I have paid for a service that I never got from this place. I am out the money they charged me and still have the exact same problem. I would not recommend this place to anyone looking to get their car fixed. They charged me for something they said they fixed when they clearly did not. Very disappointed

  Brooklyn Stevens
2 years ago
Writing this for my wife, Mollie Stevens, car was a Chevy Sonic.When I first got my car, there was nothing wrong with it besides a valve cover gasket needing to be fixed. I took it into this shop who ended up not only leaving their tool under my hood but also messing up the valve cover gasket which led to oil spilling out. This oil spill not only leaked everywhere under my hood, it completely destroyed my belt over time.. We come to mechanics to get our vehicles fixed for us to leave with them and feel safe in our own vehicle. My family and I definitely had some angels looking out for us when we took the trip from WA to NC. It was only when we arrived in NC that my belt broke only an hour away from our home. Once I got a new belt on (still not knowing where the leak was) it broke again just a few weeks later. I took it to two different mechanics and neither of them could find the leak. So I popped the hood and started searching for it only to find that it was indeed the same part that I took into this shop to get it fixed. They charged me more than $200 for nothing. Not only that but they put my family in harms way. I know it s hard finding good mechanics in Washington, but please be aware of this one.

  Charles Richard
5 years ago
I have been a long time customer of Moose's since they were in a two-bay shop adjoined by a gas station. At that time, my 1996 Grand Caravan needed a transmission replacement. I was about to take it to a dealer until the tow truck driver suggested I give Moose a try. Working solely with dealers my reluctance to try someone unknown was considerable but was overcome when the driver explained to me that Moose had provided free basic vehicle care classes to the wives of servicemen who were being deployed to Iraq. Someone who was willing to care for our servicemen and their families was worth a try. The advice was well worth the taking as Moose replaced the transmission, the half-shafts, water pump, timing belt, leaking seals, and gaskets all for about two-thirds the cost of what the dealer was going charge for only the transmission replacement.Since then, Moose's has grown to a twelve-bay facility constructed specifically for Moose and his team. Every visit finds them very busy handling a multitude of customers and I would venture to say that this is probably typical daily. However, this increase in business has not changed their core principles of service---open, honest, fair, quality, cleanliness, and just as importantly constant communication. Their shop is the cleanest I have experienced even beyond most dealers and is well-equipped with the latest in technological diagnostics and tools.Their lobby and restroom is extremely clean and comfortable and I have even waited throughout the day in their lobby taking care of my work while they took care of my car.The people are friendly, cordial, courteous and great conversationalists giving one a warm, sincere feeling that you are more than a customer to them and that you are not alone with your vehicle problems. You are more like a welcomed friend and Moose's adorable pugs add the warmth of a home to the shop.I have trusted all of my vehicles to Moose's, recommended others to have their vehicles serviced by Moose and his team and I will continue to come to Moose first whenever possible.Loyally,Charles

  Joe Nicholson
2 years ago
Took my sons 2008 RAM 1500 in for a grinding noise in the rear end and a shake in the front. I bought this truck from a used lot. I'm getting ready to move so I was worried if the truck would get fixed in time. Moose was great, called me almost daily with updates. The mechanic, Michael, got us up and running in about a week and I know it wasn't an easy repair. He had to fabricate a tool to get it fixed. When I went in to pick it up, Moose explained everything in detail to myself and my son. After I got it back I noticed another issue with the front end, sway bar links were broken. I brought it back and Michael had new sway bar links installed in about an hour. Great service, friendly, and took the time to keep me updated through the whole process.Services: Steering & suspension repair, Wheel alignment, Brakes

  Mia
2 years ago
I've been bringing my car here for a couple of years. Every time I bring my car here they find some reason to charge me at least a couple hundred dollars, and yet my car seems to drive worse after them fixing whatever they say is the problem. So a while ago my car started making a screeching sound. I brought it here and they changed a bunch of belts and charged me $300. A month later my car was screeching even louder than it was before. I took it back to them for an oil change and to see if they would address the fact that my car was screeching even louder than it was before I brought it there. They didn't even mention it. So my coworker suggests I take it to his mechanic. Turns out that the reason it was screeching so loud was because whoever changed the belts the last time moose so called "fixed" my car didn't tighten the bolts causing the water pump belt to be loose causing my power steering to not work and making the screeching sound. I will never bring my car to this place again. I'm glad I finally found an honest, trustworthy mechanic because moose auto tech is completely taking advantage of women and those poor soldiers that don't know any better and bring there cars here for the convenience and proximity to the military bases.

  Michelle Deveroux
3 years ago
Guess I found my new permanent mechanic shop. They are honest with their work, estimates and time for how long a car repair takes and that I appreciate. Had wheel bearing issues on my 02 CRV and had the best best price and service here compared to any other average mechanic office ive been to. And believe me I did my research for best price for not being to cheap and good value. Listen to the google reviews because they are true it s a GREAT PLACE! I will no longer go anywhere else for major repairs and the family will be continuing to go here from now on. Only place I will ever go to from now on to keep my 250k car running forever till it hits that 999k mark hopefully. So happy I called them and for future repairs. Call them and visit the office it s amazing!Service: Steering & suspension repair

  Cheyenne Hanson
a year ago
My boyfriend went here a month ago to get the breaks changed and his belt fixed. We later went to a different mechanic to make sure everything seemed okay and it turns out the belt my boyfriend paid a lot of money for wasn t fixed at all! This place completely scammed him. Don t use these scammers. They take advantage of people especially soldiers.

  Katy Medlock
4 years ago
Moose's Auto Tech SAVED THE DAY for one of my wheel chair van drivers! We are a medical transport business based out of Grays Harbor County and had a driver stuck on the side of I-5 with no power to his van. I called around to several places looking for help, but no one was willing to send someone out there. Our mechanic was 2 hours away and we were thinking we may have to get the van towed until I finally called Moose's. The gentleman who answered the phone was SO helpful. When he found out our driver was stranded I could tell he really wanted to help. He got the year/make/model of the van and had me send him a picture of the broken battery cable we had discovered. He then sent a tech out who got the van running at a VERY reasonable price. This all took about 30 minutes, which was amazing since my driver had been on the road since early that morning. Thank you so much! I highly recommend Moose's Auto Tech and will be calling again if I'm ever in need.

  Jacob Sullenszino
2 years ago
In January, I had just gotten a used Prius and wanted Moose's to do an inspection. They said that they found 2 error codes in the computer. The pump had an error code but they said they "checked it and it was fine", that it was a sensor issue. They also said there was history of a misfire on cylinder 3 but that they didn't see anything wrong because it had only happened once. They did correctly figure out the computer codes but didn't properly investigate later. When I took it to my normal mechanic, they said that cylinder 3 had misfired a bunch of times and that the head gasket needed to be replaced in less than 6 months. The reason for that damage was because the water pump was actually broken. All together, that was about $2200-$2400 of damage that was undetected by this organization. Whether it was incompetence or mal intent, these people did not do their job properly. Do not go here!!! Only trust a mechanic you know!

  Rob M
a year ago
Notified when I showed up 10 mins prior to a scheduled appointment that a 45-60 min AC Service would take several hours. With my lunch break being an hour, and I was ready to return a little bit late, I didn't have several hours to burn with my work schedule so I wasn't able to get my work done. Very unhappy. This was my 2nd visit to get a quick ac service done. 1st visit required that I make an appointment. 2nd visit was for my scheduled appointment and told by the shop front desk lady I wouldn't be able to be done for several hours! A quick Google search and 10 years experience in the auto service industry told me the service would take approx 45-60 mins.... :( Not Several hours as the lady at the front desk claimed. Why did I make an appointment if my appointment ment nothing?

  Mariah Ezeako
2 years ago
07 Toyota FJ with gas tank issues.They did not hesitate to make sure my vehicle was safe to drive. It was a costly fix, but they made me feel very comfortable knowing that THREE different mechanics all verified and said the same thing. Its very rare to find honesty nowadays but i had no problem trusting this team here.I feel like i may have just found my new favorite shop.Service: General repairs & maintenance

  Noemi Soto
3 years ago
We ve been here THREE times and each time they would temporarily fix it and then it d have issues again, 91 toyota MR2. We had to have the vehicle towed 3 times and footed the bill each time. Well the last time we drove the vehicle off the lot, after they had it for 2 days , it overheated on the freeway. We popped the hood and they didn t replace the radiator cap (that we were charged for) AND it had the SAME problem. Apparently they forgot to put the cap on. We returned to the shop and were told it was fine and it was just the radiator cap. We requested a refund for the tow and the owner Moose was extremely unprofessional! He kept saying he spoke to my brother but my mother was in constant communication with him. The only time my brother spoke to him was when he asked if the vehicle was ready. We will never return to Moose s auto tech and will tell the rest of our friends and family to avoid this place.

  veronica stull
3 years ago
I took my car in for a check engine light. I know nothing about cars, and could have easily been scammed. They called and told me that there was nothing wrong, the lights had just came on according to the manufacturer settings for mileage. I have since taken my car in for needed repairs, and they are always friendly, professional, and fairly priced.Service: Engine repair