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Reviews
Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.
Troy Powers
a month ago
Great service and prices
enumrob
a year ago
We are an auto repair shop, we purchased a " Remanufactured" transmission from TRANSTAR for our customer, It was our first time dealing with TRANSTAR. We installed the unit, Truck left here with no issues transmission performed great.Two months and approx 1,000 miles later, my customer calls, tells me truck is stuck, will not go into any gear, Making whining noises and has a leak. We had the truck towed here, sure enough transmission will not shift, noisy, noticed a small fluid leak at front seal. Here's where TRANSTAR dropped the ball.Called TRANSTAR, notified them of the problem advised them our customer purchased the optional " Extended warranty" which supposedly offers full coverage for the customer and pays the installing shop back for having to re-do the job. TRANSTAR advised we replace the seal which had the small leak and then re-install the trans and then " See what happens" Sorry but we are NOT going to install a seal on a transmission that is freshly remanufactured, besides. it will NOT shift even though the fluid level is still full. Transmission is making a loud whining noise as well. This truck was here for over a month waiting for a replacement from TRANSTAR. I made many, many phone calls to TRANSTAR to try and get this straightened out. They were basically blaming US for the faulty transmission, We replaced the cooler and flushed the lines so no contaminants could harm the replacement transmission.Our shop has been in business for over 50 years and I understand things like faulty parts can and do happen. It's how you handle it that counts and in THIS case TRANSTAR was trying to wash their hands of any responsibility. Remember, this transmission had only 1,000 miles on it. After 12 phone calls, countless minutes on the phone, 4 different people they finally send a replacement. We installed replacement transmission, truck drove great and so far no issues. Still have NOT been reimbursed for any of our labor, materials, customer was not reimbursed for his towing charge.Based on this experience we will not do business with this company again. IF TRANSTAR wants to reach out and make things right, I'll revise my review. But for now, we're back to using JASPER products, if a warranty issue should arise with JASPER, they just handle it, NO drama. Only reason we didn't use JASPER in this case was because a transmission was not available quickly at the time.
Aleta Laza
2 years ago
This is a terrible company if you sell products to them, they do not pay on time at all. If you want to buy from them no problem they take your money right away. I can't wait to sever ties with them, but am still waiting to be paid. : [
David Reeves
5 years ago
This place is amazing. I went in to buy a $5 part and the staff went far above the standard of customer service I have come to expect. They truly treat every customer great.
Brian Herth
4 years ago
Best customer service ive experienced in a long time.people here are friendly,helpfull,knolagable, just the kind of sevice you wish you could get with every store or company you delt with.just a great experience.
Alexander O
2 years ago
Really good prices on parts and awesome customer service!
Racer X
2 years ago
They had a part that i couldn't find anywhere else . Im impressed !!
Brandy Spurgeon
a year ago
Very nice people great place to get are part from
Craig S
5 years ago
Awesome customer service. Very knowledgeable sales people.
Alex Lara
2 years ago
I will called a transmission kit and torque converter before I went there and I drove 30 minutes to get there when I got there my order was ready to get picked up
Frank Dolan
2 years ago
Great Company, great People, a pleasure to deal with. And great products!
Bryan Kelley
4 years ago
Great people and quality products.
Paul Deanne
5 years ago
Transtar cheap parts they don't stand behind. Hopefully they go under before too long.
C Norma
3 years ago
Outstanding inventory, prices and staff
Derek Davila
a year ago
Awesome experience
Ivan Zadneprovskiy
a year ago
Always helpful.
steve turcq
5 years ago
Great place to work for
AussieJim Kennamer
5 years ago
Extremely low prices
eduardo vargas
5 years ago
Excellent service
Dan Smith
6 years ago
Good people