NAPA Auto Parts - Vic's Auto & Supply

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  J Chavez
5 months ago
Bought a battery installed on my vehicle was dead, left charging overnight. Battery no good. Went to store to exchange, told they needed to charge it first to check it before they can replace or return my money. Will not buy anything from this napa again.

  Therisa Alexander
7 months ago
Great couple of helpful clerks that showed me where I could get a tire pressure gauge. I told them why I needed one and they thought I was a smart girl.

  Matt Watkins
6 months ago
Sell oil, but don't accept used oil? I'll go to a store that dies and buy more oil there. And Bill hustled to tell me no...and didn't even bother to suggest an alternative.

  David Weisser
5 months ago
Good service, and they put the windshield wipers on for me

  Rob Barnes
a year ago
Don't go here!!!I've been shopping at Napa for a long time, and I can say that this Napa on clear water in Kennewick is the worst I tried to return a battery, I had lost my receipt for my Core charge, they kept me there for a 1/2 an hour looking for the battery in their computer and When they couldn't find it they proceeded to tell me they weren't going to be able to honor the core charge return. I can't believe they did this for $15 they've lost a customer for life.

  Jason Jenneke
5 years ago
My friend and I were there searching for very specific pieces to a small engine that we ordered online. The sales rep spent better than a 1/2 an hour with us making sure we had everything we thought we would need as it turned out we did get everything we needed and the engine works great thanks to them taking time to help us . Additionally store was clean, it was near closing and they're about ready to go home, but still didn't Hurry us out.. Perfect example of excellent customer service.

  Simon B
2 years ago
Came here for some motor oil. They didnt have what i needed on the shelf. Went up to the front counter and stood there for 10 minutes waiting to be helped. Made eye contact with employees several times yet not one of them acknowledged me being there.Dont make the mistake i did... go to O'Reilly's and get some axtual service

  Joseph Patterson
a year ago
Great help polite people and if you need a hard part to find go to Napa I got a 1928 db and they were able to help good people good store

  Preston Carter
8 years ago
I purchased a relay which ended up being the wrong size, as in would not fit. I took it back to request a refund for the item that was unused but had an opened package. The associate stated that it was against their policy to take opened electronics back. I said I understood and then he associate volunteered that he would ask the manager for me. The manager can over and I stated the same thing I told he clerk; I purchased this, opened this, it was the wrong size so I brought it back. The manager took a look at the plug and told me that I had plugged it in and that he could tell from he markings on the electrodes. I explained further that there is no physical spot in my vehicle that this could be plugged in. He ended up processing the return but the insinuation that was made that I was a liar was very much not appreciated. I am a manager at a retail environment where returns happen frequently as well and if a return is against policy that is all that needs to be stated. Pointed out that you think a customer is a liar whether it's true or not is not how you earn repeat business. I will take my business elsewhere because of this transaction. Again the return ended up being processed but I left the business feeling like a delinquent which is not how any business should make there customers feel.

  Bobbi Anderson
2 years ago
Certain workers are incompetent there. It took them three times to get the correct oil!!!!! Another worker come along to help because he was about to pull up a wrong order again and they stood there and argued. the incompetent one thought he still had it right and he didn't!

  S.d.S.
a year ago
It's Napa, never have I been to one with people that didn't seem to hate life. Stood at the counter until I had to say excuse me. He knew I was there.

  t wattenburger
5 years ago
I was in there a week ago looking for 8, 8x1,25 mm metric stud bolts , they had them but they were low quality galvanized, so grade 5 at best, at $3 plus apiece, called M&M bolt they them for 76 cents each and nice grade 8 quality, I will be staying away from there.

  Teresa Hansen
3 years ago
Excellent customer service. Always in stock. If it is not available they will find it, order it and have it available the next day. Please give them your business. They are worth it.

  Beth McCain
3 years ago
My husband and I had the opportunity to visit and found Victor to be very professional and amazingly helpful. He represents himself well and is an outstanding customer service agent.

  Matvey Chuklanov
6 years ago
I like shopping here even though they are not the closest parts store to me, and they don't offer good citizens discount. But they are very friendly and knowledgeable, and will always eager to help and engage.

  Katie Collins
a year ago
Waited on the phone for over 15 minutes...went to the store, was literally in & out within 3 minutes...guess they must have forgot about me when I called cuz they weren't busy...

  Dylan Linville
3 years ago
Always super helpful and professional, ive never once walked out without exactly what I needed and that will usually come with helpful advice for whatever project you have

  Cam Burns
5 years ago
NAPA, as many of you are likely aware, is the best of the "auto parts store you can find like three of in any town" auto parts chains. They'll have random odds and ends that AutoZone and O'Reilly's won't. I would recommend going with them over the other two given a choice.

  Michial Lane
3 years ago
I was helped right away and the salesman asked me saying there are two types of plug wires for my car. One for $40.00 and another for $47.00. The later one has a lifetime warranty. I went with the warranty.

  Tina Harty
3 years ago
Even though I knew what I was in here for & where it was located in the store,it wasn't but a couple minutes before the service came to me & they didn't try to push sales on me either!

  BK Ranch
2 years ago
Vic's NAPA franchise will not honor Life time warranty items from another NAPA franchise store. I will stay away from this "franchise".

  Faith Evans
2 years ago
They were great. Knew the perfect wipers for my truck & put them on too.

  Charles w. Lindsey
4 years ago
They help me out very well. Went out of there way. Just to help me get some parts. Nice guys

  Michael Perkins
4 years ago
They had the sparkplugs i needed and they even let me use a tool. Very nice people and super helpful.

  B. F.
4 years ago
Very helpful staff and they actually carried what I wanted to my delight. Other part stores did not have it

  Rajiv Sharma
4 months ago
Not to many choices of parts

  Laura Flynn
6 years ago
Great staff, very helpful and engaged. Good selection of items. Prices are decent.

  Gustavo Magana
a year ago
They have a lot of parts there good service is the service clean environment

  Lynda Ausburn
4 years ago
We were standed and they opened and had the part we needed. Very friendly very clean store. Thank you.

  John Jones
4 years ago
Was able to return a battery that still had a warrant even without a phone number so they rocked.