Watkins Tractor & Supply Co.

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Anthony Rodriguez
a week ago
Outstanding service. I couldn't get my tractor to start and they sent a service member out right away to diagnose and fix the problem without hesitation or me even asking them to. This level of service just doesn't exist anymore. Thank you for all of your help. You have a customer for life.

  kent heinz
a month ago
Always get my parts here eric is great help

  Tanja Walczak
2 years ago
Excellent customer service! Answered all our questions, and had practical knowledge and experience to share.I'm looking forward to putting my new toy to work.

  Stephen Tack
3 years ago
Had the chain link fence hardware I needed. Helpful staff. Much cheaper than HD L's or even Amazon!

  Robert Keller
6 months ago
It is nice to go to a place where they know what they are talking about. Ask a question, and they give you an intelligent answer. Not like Home Depot.

  Stephanie Sheldon
11 months ago
The best shopping experiences ever. My boyfriend and I were looking at used riding lawn mowers until we decided we d just buy brand new. Before deciding where to buy from we called Watkins and another dealer outside of cowlitz county. My boyfriend called and Shawn L was who answered and helped from the phone to the delivery. Not only was Watkins best priced we received the best customer service EVER. Not once did we feel pressured to buy anything extra on top of that we never even had to go into the store. Shawn came out to our house a 25 minute drive from the store to personally evaluate our land and help us decide what would work best for our property!!! A few days later Shawn had our tractor delivered and took the time out of his route home to stop and make sure everything was good stayed later to show my boyfriend how to operate the tractor and all sorts of things. Great customer service is very hard to come by these days and I am truly blown away at the super great experience we were given. Thanks so much Shawn and team!

  Thomas Pierce
7 months ago
In Short: My experience with Watkins Tractor turned out to be an ongoing nightmare of incompetence, excuses, insults, finger pointing, charging for unnecessary parts, and even being billed for hours above a promised labor cap. Then, after the job was finally completed , Watkins refused to take accountability or reimburse for, multiple parts that were damaged or lost as a result of their mechanic s failure to properly re-torque bolts they had removed and replaced during the job.The Specifics: After 15 years of problem free use, the mid mount mower on my 2007 Kubota BX24D would run fine for about twenty minutes, then for no obvious reason, the blades would quit turning. Once cooled off, everything would run fine again, but only for about twenty minutes. When not working, I disconnected the mower drive shaft coupler from the front PTO and found that even when engaged, the PTO was NOT TURNING.I took the tractor to Watkins to have them repair whatever was going on with the PTO. When I went to pick up the BX, the service writer said that they had found the belt for my mower deck was bad and causing the problem. I asked mechanic for an explanation of how a bad belt could cause the PTO to not turn, even after the mower was disconnected from the PTO? His reply was: I can t answer that, but I m 99.9% sure that the belt was the only problem. That response didn t make sense, but I m no mechanic, so I paid my bill and trusted he knew what he is doing.When I got home, the mower only worked for about 20 minutes and failed. I called and spoke to the owner of Watkins. After explaining the troubleshooting I had previously done and symptoms I had observed, the owner agreed the problem was likely in the transmission/PTO not the mower deck, but assured me I would be fairly compensated for the unnecessary parts and labor from my bill.I took the BX back to Watkins and this time the mechanic replaced the clutch plates, but the PTO still failed. The service writer said they needed to go back and look further, but assured me, they would NOT be charging me for any labor beyond the 12 hours they had currently worked.Eventually they found and replaced bad seals in the transmission and got everything working. When I arrived to pick up the BX, the service writer had already gone home so they said she would call me the next day to get my payment.I went home and mowed for about 2 hours with absolutely no problem. The next day, I got a call from the service writer. My bill came to just over $2,200. I made the payment by credit card over the phone, but there was a problem with Watkins computer, so she said she would email my invoice later.The next time I mowed, the mower suddenly started rattling and banging, like I had ran over something. I found all four bolts from the right side tension pulley had come loose and were lying on the mower deck. The pulley itself was also damaged from the incident, and the plug bolt for the gear box was missing, releasing oil all over the deck. Obviously, the mechanic that had worked on the mower had failed to torque all of the bolts. I called Watkins, and sent them a photo of the damage and also reminded them I had not yet received my invoice. The service manager called back saying that the mechanic wouldn t have had any reason to removed the pulley, so any replacement parts would be my responsibility. Evidently, she felt that after 15 years, all four Pulley bolts (as well as the gear box bolt plug) just happened to loosen and come apart, for no reason, at the exact same time...My invoice finally arrived and I was overcharged $220 for two additional hours of labor beyond the 12 hour labor cap they promised. I was also charged $154.50 for clutch plates, which were unnecessary. I was never reimbursed, as promised, for my initial $507.50 payment (for parts & labor never requested or needed). Finally, it cost me just under $100 (on-line) to replace the missing and damaged parts their mechanic failed to properly torque. All totaled Watkins still owes me close to $1000. NEVER AGAIN!

  Bruce Collins
11 months ago
Needed a riding mower. Lee was very helpful and had what I needed. Justin delivered it and answered all my questions. Very polite young man. A great experience overall.

  Gene Teeters
11 months ago
These guys are awesome!Family owned, small hometown business with great customer service and excellent products!!! Two locations to serve Washington and Oregon!

  Jerrod
6 months ago
Easy rental process of heavy equipment. Great atmosphere and great customer service from everyone at Watkins Tractor!

  Ronnie M
6 months ago
Stood around for over 10 minutes waiting for help no one acknowledged us or helped us.

  Bryan
8 months ago
Will continue to do buisness here. They came highly recommended by my neighbors.

  jsnrgstr
2 years ago
Guys there were really helpful and had everything on hand to help me with my septic tank. Prices were fair and customer service was on par. Exactly what you would think from a local store.

  james hurula
3 years ago
Got a new farm tractor and i love it. Great service.

  Darrin Moir
3 years ago
Picked up some erosion control supplies the other day. They'll have everything you need to year round, silt fence, straw waddles, you name it. Super helpful and real and fair prices. The guy there told me that that family has been in business for 100 years! Don't go to chain stores if you can make it here. Gotta keep places like this going for another 100 years.

  Tod Davis
2 years ago
We had a well emergency and they had everything we needed to fix our problem there always helpful and I should know I've been going there since I was a child with my grandpa. he would probably say Don't fix what ain't broken

  Hollywood Cowboy
10 months ago
Watkins services the Kubota farm tractor. Well stocked shop with a variety of new Kubota tools, tractors and implements for sale. ThxJessica, she takes care of everything.

  jill auxier-fagg
a year ago
Great place, friendly service very knowledgeable and completely professional

  Manny Ricker
a year ago
Purchased my BX 2370 from Lee and there is no better service. They are awesome and I love my Kubota!

  Tawni Jacobson
3 years ago
We ran into a small glitch while purchading a tractor here. Steven went above and beyond to make everythong right. Been doing business here for years, can't say enough about their customer service and knowledge of pretty much everything.

  Garrett Moore-Jones
a year ago
Amazing customer service! Nicest, honest, group of folks.

  Casey Neuby Neubauer
2 years ago
The workers are very knowledgeable and helpful for any need. As well as eager to help out in anyway without being overbearing at all!

  Sterling Smith
2 years ago
Always have what you need, great customer service, fair prices

  Elvin Spence
4 years ago
Watkins is just a plain neat place to find what you are looking for,neat people do deal with,and you can make a decision on your own ,very customer savvy

  Tom Buck
4 years ago
Great group of people who know a lot about the things they sell. Always very helpful

  Joseph Nesbit
6 years ago
One of the oldest family owned businesses in town. Great people to work with and they have the best selection of farm and construction supplies in the area.

  Richard Jones
3 years ago
Their parts department was knowledgeable and efficient. And the parts I was after were very reasonably priced. Support local business

  Pavel Saverchenko
3 years ago
Easy to find, customer friendly, everything we need for getting the job done!

  Joe Belcher
3 years ago
Always available to help when you have a question they've been there done that. So they have the answer.

  TC Ferguson
a year ago
Watkins has anything and everything you can think of for your outdoor project. Check them out