Papé Kenworth

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Bradley Gebauer
2 weeks ago
Fantastic break room, but 35 miles down the road,ABS light came back on. Will give them another chance if needed. Also room to drop trailer,which is a plus in the area.

  Murat Akiyev
2 months ago
I appreciate the excellent customer service (John) and skilled mechanics at this location. Their friendliness and expertise keep me coming back, even traveling from Seattle or other states. Thank you for your consistently professional services!

  Kazimierz Frackiewicz
2 months ago
The Good: Called on 1/29 to make an appointment for the injector recall on my 2023 680 and was given a Tuesday night or Thursday/Friday appointment. In which, I was given a Friday afternoon appointment (assumed early as I wasn t given an actual appointment time). On Friday 2/2 I called at 10:46am and asked what time my appointment actually was that day. The gal mentioned 10am and I was kinda shocked as I was never given a 10am appointment time. So, I let her know I d be there between 2:00pm to 2:30pm and she stated that was okay.The Bad: I arrived at 2:30pm and checked into the location. I was told previously it d take approximately 3-4hrs (I was fine with that). However, I wasn t told that at that techs would be leaving at 3:30pm, my tech would be leaving at 7:30pm to 8:00pm and that there s only (1) tech that s working until midnight (closing) that would be working on another truck until closing.So, there was 2-3 flushes done on the injectors for a recall due to manufacture defects. Come to find out that around 7:00-7:30pm I d need to look at getting injector 3 replaced. Me knowing my luck, it didn t come to any surprise. However, what came to my surprise was the tech was leaving at 7:30 to 8:00pm. They didn t have another tech to finish it. The injector they had in stock. The owner or service manager doesn t allow techs to work overtime.Now, where does that leave me? I let them know on Monday that I needed my KW as I had to go to Boise and back this weekend 2/3 to 2/4). I also let them know that the following Monday and Tuesday my KW was going into the shop at the PDX location for other stuff not related to that.That leaves with different options.- I leave my KW there and lose out on $4000 this weekend of work. Try to find a ride back to Vancouver WA and back up (unsure when they could fix it).- I leave my KW there, lose $4,000 of work and losing my appointment times in Portland.- Taking my KW back, doing my Boise turn and getting my truck into PDX for my appointmentsThere are other options too. However, nobody also told me prior that if warranty work was started in Kelso/Longview that it couldn t be transferred to the PDX location.So, the real questions are why I wasn t informed of all the issues I listed? Why the hell take on my KW if y all knew only (1) tech would be until midnight (closing) and my tech unavailable to finish it if it needed an injector?!

  Joshua Fendell
6 months ago
September 19 2023, this was my first time using Pape Kenworth in Kelso and my experience certainly surpassed my expectations. The people there were professional, knowledgeable, and I finally felt that the shop was as concerned as I was about getting my truck back on the road. As an owner operator my truck is my Livelihood. I appreciate their sense of urgency as well as the work they preformed. I would Highly recommend them.

  Ylyas Achylov
a year ago
The best dealer that I ve ever been in my trucking job during 4 years . Professional workers that knows how to do their work. Without any doubt I can suggest to anybody who doesn t want problem with their trucks and don t want to waste their time that cost to much . Especially in this business every day is money. Thank you guys for your great job!

  Kasymjan Ryzakulyyev
8 months ago
I love this location s costumer service and mechanics. They are so friendly and They know what they have to do. I always come to this location all the way from Seattle or sometimes from any state to this location by bobtail.Thank you for your professional services!!!

  Kevin Allen
a year ago
Had my truck in for repair. It wasn't done correctly and had to go back. Mechanic wasn't qualified to do test drive and service manager and mechanic lacked ability to discern front end alignment from steering column alignment. It was like being in a Twight Zone episode. Bizarre experience.

  Darla Fallon
a year ago
went to Pape Kw because my A/C was broke. I knew it was broke because it wasn't working! I told them I needed my A/C fixed. I was told there were 3 trucks ahead of and they could get me in around noon. an hour and half later they came and told me that yes my condenser had a hole in it and yes my A/C was broke and they have the parts on hand and they could fix it tomorrow about midday. they charged me 2hrs labor to tell me what I lready knew that my A/C is broke. when I let them take my truck in the shop it was to fix my A/C not so I could graciously give them $400 to tell me my A/C was broke and tell me that yes we have the parts but we don't have a technician to fix it. If I had known you didn't have anyone to fix my truck I could have gone else where instead of sitting there for 7hrs and wasting my time and money!! This small detail should have been mentioned beforehand!!

  John Davis
a year ago
I had a crankshaft that broke and they replaced my engine after I got my truck back the cruise control doesn't work now , went to Pape in kelso to get it fixed and their saying it's a switch which doesn't just fail while in the shop getting a engine replaced ! As far as I'm concerned I would not recommend Pape Kenworth shops to anyone for any reason. This isn't the first time I've had issues with Pape . This corporation needs better mechanics and they need to know exactly what needs to be done when troubleshooting an issue. Warning stay away from Pape Kenworth locations

  Alfredo Delcastillo
4 months ago
Check in within 15 min i eas in the service bay

  SHEAVON TRENKLER
a year ago
The workers very helpful and they even helped me carry the heavy wheel drum and put it in my car

  John Knowles
2 years ago
Lied to me and cost me two unnecessary days waiting in a motel. Did exactly not one thing to my truck! Lousy service. I would give it no star if possible.

  Hermenehelda Erice
7 years ago
Very friendly, and helpful. Kevin provided professional trustworthy advise and didn't try to take advantage of us.Thank you Pape' Kenworth for your professionalism!HAEDOUG LLC

  Weston Lohf
3 years ago
Excellent!! Great experience! Did a great job with the warranty work on my log truck! No complaints!

  Cousin St. Louis
6 years ago
Wasn't to thrilled with the service of pape in Portland so I came up here these guys are complete 360 knowledgeable courteous and prompt I really like there level of service at this location......pape portland now thts a different story......

  Marc Stapleton
4 years ago
I deal with Mark in parts department, he is one of the best parts guy's I've ever had the pleasure of working with.

  Matthew Rogers
4 years ago
Excellent service at the parts counter to find wierd stuff.

  Richard Nottelmann
5 years ago
They had my truck for about 4 hours and did not accurately diagnose the problem

  Steve Boyer
3 years ago
Kenworth charges outrageous amount cash for parts and they have ,so what ! Attitude about the price, .

  Carl Tapps
7 months ago
Great customer service

  Tom Hagedorn
2 years ago
They got my truck fixed in record time

  Paul Dietrich
2 years ago
Love this place. Great customer service

  Derek Swanby
3 years ago
Good, fast and efficient. Knowledgeable mechanic.

  Dallas Liddell
a year ago
Quick service friendly employees

  Mitchell Taylor
4 years ago
Great company to work for.

  Darren Spjut
4 years ago
Fast , friendly & knowledgeable.

  DONN ROBB
5 years ago
Very great people here !!!

  TheMrbill1963
3 years ago
Got right on me and back on the road

  Nate Pitman
6 years ago
Just ask for Bonnie