Accessibility
- Wheelchair accessible entrance
Reviews
Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.
Brandon Casebolt
a month ago
Very friendly, communicative, pricing was great, knowledgeable and fast repair. We had a car needing a repair that we were told by the dealership would take 2-3 hours and it took Them an hour. Very pleased
brent jones
a year ago
Kerr Car Care was recommended to me by a few people. I'm a little disappointed in the quality of work I got. I've spent the last few years building this truck and didn't want an exhaust system that look like I bent it up with a harbor freight tubing bender on my shop floor. I don't know if I caught them on a bad day but this is what they sent me home with. You just added on to my previous exhaust and on the passenger side you used a smaller diameter pipe so now each side is different sizes. Previously when we had discussed you doing the work you stated you would not need to drill holes in my brand new floorboard yet I have to repair rivet holes now. I've never taken the time to sit down and write a review and I hate that it had to be something so negative. You quoted me a day and took a week to do the work. I had to make multiple trips to the shop because you installed the exact mufflers you said would not work for my application. You also routed the driver side pipe so close to the suspension and drive shaft they would have come in contact while driving. Even with all that I was still polite courteous and even offered for you to raise the labor charge if more time was needed to do the work right and look good.Service: Exhaust
Shylia Moyer
6 months ago
Was down in Kelso yesterday for an appointment, alternator started going out and this shop was recommended by the O'Reilly's staff across the street. Drove on over and even though we arrived about 10min before close the staff were very kind and helpful. They checked my alternator and were able to make sure I was all set up to make the drive home (30min north). Made it home no problem! Thanks again for being patient and kind.
Jessie J
a month ago
Friendly, honest people, professional work and good prices. What else can one ask for? Definitely recommend!
the cidster
2 years ago
Renee at the desk is an awesome person and I've never gone to any other repair shop after going here once.on my last repair there was a miscommunication about how late they were open to pick up my vehicle and they'd cut my post-inspection fee in half.the dog is friendly too and happy to come up to anyone who steps in the door for some love and attention.just make sure you keep an eye on the floor as you walk in as there is a large step just inside the door that I always forget about and trip on because my mind is on the doggy.
Debbie Elliott
a year ago
Richard is a very thoughtful mechanic and business owner. He Will tell you what it is even if it's not what you want to hear. I've found going to him for 10 + years that when done , I never felt I didn't just my money's worth.
Cal Dowd
a year ago
Really nice folks. They went above and beyond in helping me with my last little project. Their prices have always been fair and they seem to be able to get on my automotive jobs quickly. Thank you!
Sabrina Alexander
a year ago
Very dissatisfied with service, gave us a quote to fix car and send engine down to a machine shop to see what needed to be fixed or replaced and from there we could decide if it was worth doing or not. We didn't get a call back for weeks and when we did we were told there was a crack in engine from Piston and had to see about a quote for a used engine and they would call us back next day and they never called. Almost 2 weeks later they call us back and say they found an engine but it will be 2 thousand more on top of 2700 that was paid out in advance from original quote. Now we were told if we didn't want to do it we could get $ back but when I call next day after doing numbers and let them know we don't want it because way too much they say out of 2700 and NO REPAIRS whatsoever I only get 900 bucks back. RIP OFF! Wouldn't recommend this place to ANYONE! This is bad business here and we would have never paid a 2700 in advance if we knew we couldn't get the money back.
Brian Tiani
a year ago
Recommended from a family member. Went in for an exhaust issue expecting to pay whatever the cost was. I was pleasantly surprised with the cost and quick, professional service rendered on my vehicle. Thank you.
Jon Griffin
a year ago
I send everyone and anyone to see the folks over at Kerr Car Care. All of my customer vehicles that need mechanical work come here. I also take all of my personal vehicles here as well!These guys are the most honest mechanics in town. I have tried almost EVERYONE locally and these guys really set the bar. Not one shop has even came close to the amount of care that they put into your vehicle. I have never been hit with random charges that leave me questioning my invoice and they are always fair. They don't take advantage of customers and treat everyone with respect. Renee in the office really knows her stuff! Richard is a mechanical genius and their staff are all really sharp! Their business name sums up what they do. You're not just another dollar.Services: Transmission, Carburetor cleaning, Electrical repair, Air & cabin filter replacement, Exhaust, Steering & suspension repair, General repairs & maintenance, Electrical, Auto engine diagnostic, Auto engine tuning, Engine repair, Brakes, A/C installation & repair, Air conditioning, Battery, Oil change
Christopher Jensen
2 years ago
Had exhaust repair done on a 2014 Ford Explorer Sport...they routed exhaust system incorrectly...they custom cut and bent exhaust pipe to fit..they should have ordered factory system and started over...would have been a correct fit..it was also attached to the towing hitch under the car..it worked but looked horrible and it started banging against the bottom of the car again..which was the reason for having it repaired to begin with!Had a Rear end differential change performed on a 2006 Chevrolet Silverado...took weeks to get repairs done...couldn't find used differential per my request..finally found one that would work and installed it..worked fine when I got it back however, the pinion gear bearing started immediately making noise...I immediately sold the truck..cost was a little excessive for the repair that was done...mechanic wasn't sure how to count spline teeth and got the number incorrect...then argued about it...the owner of the shop and myself corrected him before repair was performed!!I believe they can probably provide better service on vintage vehicles...the new ones not so much!!This is only my experience with this business.Services: Exhaust, General repairs & maintenance
chris sternagel
5 years ago
I used to be a mechanic so I know what it's like. Kerr Car Care is the only place that I will take any of my vehicles to. I highly recommend them. I go out of my way to make sure my friends and acquaintances no to take their cars to Kerr Car Care as well. They're fast reasonable and do excellent work. The owners are awesome and know what they're doing and are always Pleasant.
Andrew Evans
5 years ago
I brought my car in here to check for an exhaust leak. He spent a half an hour checking my car out and didn't find one. It turned out to be something else but he set me on the right track and didn't charge me. I will be back should I encounter a repair I do not feel comfortable doing myself. They are honest people and I highly recommend this place, especially if you're on a budget and want a fair estimate.
Kaleb Remster
5 years ago
Cruddy work. Doesn't usually do exactly what they say they will do. Told me my engine was bad when it was something that didn't even concern my engine. Good thing I took my car to a real mechanic that new what he was talking about before I spent thousands on my car to spend another $200 on the actual problem. If I could give 0 stars, i would. Nice people and nice cars. Just Cruddy work. If your oil pump is going out, they'll tell you that it's your engine and charge you thousands of dollars for a new engine and labor and it still wouldn't fix your problem. I was told the engine of my old car was going out and got rid of it for $100, when I had a buyer wanting it for $1900, so i told them a rod broke loose (as i was told by the shop) and then later found out it was just the oil pump. So, kinda feeling robbed here. I got the oil pump for my other car, so now my car will run great. Ya know, since the engine is perfectly good :)
Jordan Wilson
3 years ago
Had crossovers welded on my Porsche 911 mufflers, welds looked like someone did it in their back yard not a professional shop. Owners didn t seem to care either.(Response to the owners comment - the mufflers are worth 5x what you charged me, I would have paid $150+ for a quality job. Money isn t the issue, it s the fact you should feel embarrassed letting my mufflers leave your exhaust shop like that)Service: Exhaust
Steve MechaMoo
10 years ago
I had my oil service done today and they're excellent. I've had them do other work before and they're always honest, reliable, and their prices are very reasonable. I've had a lot of cars and been to a lot of shops. I can honestly say they're by far the best place I've ever dealt with.
Juanita Greer
8 years ago
this Business is the MOST honest business I have ever had the privilege to do business with.All my family have trusted this shop they are honest and do not try to up sell you any work I have personally experienced that for myself and my family. When they found that my vehicle did not need any repair they were absolutely honest. In this day that is a rare and unique trait. Thank you for all your recent help with my Sport Trac this is from a customer you wont be able to get rid of. seriously thank you all.
BenAshley Dang
6 years ago
I've had them do work on one of my vehicles they did a very good job On the few things that I had them do however I took my truck in there for an exhaust job that was over $600 the stainless tips rusted after driving in the first rain and then they cut a chunk out of the frame on my truck WITHOUT my permission or even telling me I had to find out when I Was under there doing my next oil change Richard claimed that I would have the best exhaust job I've ever had. He also claimed before doing the exhaust job that the crossover had been installed by the last technician in the wrong place and that he would fix this no surprise he or his technician put a new crossover in exactly the same place. This was by far the worst exhaust job I have ever had and I had such high hopes because all of the other work that I had them do was so good and they seem like such nice people I contacted them about this after finding it and Richard refused to call me back to talk about it. This happened back in like 2013 and I am still fuming mad even today. The poor job on the exhaust wasn't even what made me mad I can have some one else fix that but cutting my frame come on man did you forget it wasn't your truck or something that's just disrespectful and I trusted you.
C B
4 years ago
I'd give 4 stars for auto repair and 5 stars for exhaust work. I base that on their auto repair is good, but so are a few other places in town. Their exhaust work is perfection and the best in town.So 4.5 stars overall, IMO. Since it's not possible for me to give 4.5 stars, I rounded up and gave 5 stars.
tacoswamper
a year ago
Excellent and timely service on my 1994 Jimmy. They replaced the catalytic converter and put a new muffler and exhaust tip on it. Now it looks and sounds great!
Jason Petrillo
7 years ago
I've had five years of great experiences with these guys. Everything from oil changes and brake jobs to having the engine in my 88 F250 replaced. They work on my Nissan, my Chrysler and my Ford and I couldn't be happier. They are the perfect local mom and pop garage.
Odette Moronez
4 years ago
I've done business with this shop in the past and the owners are very kind, hospitable, helpful professional and handle everything in an efficient manner.Great customer service and no hassles like some of the shops in town. Rick, owner/operator is also a Master Mechanic & I always return to Kerr car 4 service. Thank u4great service!
Kayli Wise
7 years ago
Very warm and inviting waiting area with a nice front receptionist! I'm new to Washington, but normally choose places by their rating. I'm glad I decided to get my car fixed here. The mechanic also sprayed off the corrosion from my battery for me. Thank you!!
Bob cripe
3 years ago
They did an excellent job for a very affordable price. They are knowledgeable and quality mechanics. I will be back when I need anything repaired again. I would recommend Kerr Care to anyone.
JEffery Karnoski
a year ago
These people at kerr did a horrible job on my exhaust and when I showed them they made an appointment but didn't get to it then got rude and threw me out of the shop ,their are reputable car repair shops that actually care about customers and the quality of their work
Ann Lucas
5 years ago
Love this shop! Very knowledgeable and honest team at Kerr! They are great at educating what you need, why you need it and what happens if you do nothing! Quality and amazing service at Kerr! They go above and beyond our expectations!
Elena Isoldi Medici
7 years ago
One of the best in town. They never sell you a service you don't need. They try to get you in and out even when they are backed up. We trust them so much with our cars that we used them exclusively for our automotive needs for the last 8 years.
Devan Tichenor
12 years ago
About 2 years ago I had some work done here, ie new muffler and a 40,000 mile rebuilt engine and transmission. I just had to replace the muffler, when Kerr Car Care pulled the old one off I needed them to weld the new one to the pipe that was already their. I could not afford all new pipe. Just one month ago the muffler was making a horrible noise, so I had a local shop look at it. When Kerr Car Care (Richard Kerr) fixed the muffler they missed the weld on the pipe by 1/8th of an inch, in turn it never sealed and corroded the muffler. Therefore I had to put a brand new one on. When they put the rebuilt engine and transmission in, first they stated there was a 90 day warrenty then it went to a 30 day after the work. Their first mistake was leaving a motor mount off and we had to take it back less than a week later. Richard tried to charge me for this part. Then about 6 weeks later I started to have electrical issues. I have spent over 800 dollars trying to fix this issue. Replacing the voltage regulator, engine coil (and ground), starter twice, alternator twice, battery twice, I even took out my sound system thinking that was it. Come to find out when they installed the rebuilt engine they used a bolt that was too long as the bolt for the engine ground. The ground was moving around as I drove the car causing all of the eletrical part to ground only through the battery ground. I am a single mother and this mistake has cost me greatly, I WILL NEVER SEND ANYONE TO THIS SHOP EVER!!!!!!! Even when you try to talk to Richard Kerr, his wife Renee Kerr is very rude telling me that it will do no good to talk to Richard due to the fact that the work was done 2 years ago.... it took me this time to find the problems!!!! Don't let there shop do this to you. The muffler took this long to corrode so how is that my fault???
Ralph Russell
a year ago
Richard and his wife are very honest couple and they fixed my vehicle where down the street years ago now put the wrong auto parts on my vehicle. I did need this part at all.
Cara G
4 years ago
Awesome shop! We brought our car in and they were fast and friendly. They have the best prices in town and came in under the estimate.