Accessibility
- Wheelchair accessible entrance
Reviews
Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.
Kenny Miles
2 years ago
Took my boat to a different boat shop to have the work done and when I got my boat back it wouldn t run very well took it to Doug and he found the problem right away. Very very good people there he is very knowledgeable in what he s doing highly recommend to take anything there. I would rate this 100 if I could for every thing he did to help me out. Thanks Doug.
Brionna Aho
2 years ago
No complaints about the quality of the work itself, but their standard practice is to perform whatever work the mechanic deems necessary and worthwhile for your machine, without asking for approval. So best practice is to make sure you ask to be called before the work begins, or you could be surprised by your bill.We got our lawn mower repaired here. It needed a new pull cord, and we just didn't have time to fiddle with it. We asked for a ballpark figure of what it would cost to replace it and were told $65 over the phone. Of course, we understand sometimes you don't know exactly what needs done until you get your hands on it, but we expected the process to be like every other repair we've had done, from automotive to computer. You get an estimate when you drop it off, and if there's more to it, you'll get a call to talk about it.That isn't how this shop works. When we picked it up, the bill was for $152, with several additional services added on. When I called and spoke to the mechanic, he let me know that the other stuff needed done, and usually people just tell him to do whatever needs done to make it work. For our mower, he felt it was worth it, he said. If the mower was older or in worse shape, he wouldn't have done it. I just think it should be the owner's decision what repairs are worthwhile. We very possibly would have said yes to everything they did if we had been asked, but for all they knew, we would have been perfectly comfortable changing the oil and cleaning the air filter ourselves.Regardless, it just seems right to ask someone before obligating them to pay more than twice the estimate. This isn't a case of getting an estimate of $65 and getting charged $70 without a call. There are probably a lot of families that couldn't easily absorb an extra $80-plus dollars over what they thought they'd pay. That's why I'm leaving this review. We didn't know we needed to make a special request to approve any extra repairs or services. I hope this helps someone else avoid a surprise.
Jake
2 years ago
Doug is Great guy and runs a quality buisness!He is passionate about his work and its obvious he wants to help and make a difference in people's lives with his knowledge and skills. He took his time to give me pointers to help me repair my own motor, and walking into his shop, he made me feel like a friend and not just another customer. Very impressed and would drive the distance just to do buisness with him!
Jami jamieson
3 years ago
I was looking for a used lawn mower and chain saw. Also had a mower that needed repair. Well I was pleasantly surprised and Doug's had all. Finding a business that fixes older engines, etc is hard. I'm the kind of person that "reduce, reuse, recycle" I don't throw away and create more for our landfills. Yes to this useful recycle.
The Trash Doctor Grays Harbor County
3 years ago
2019 took my 19 foot in/out boat to Doug for a "simple" oil change and was quoted $350. When I went to pick it up, they said "it was harder to do than we originally thought, It's going to be $850" I almost blew my lid, as you can imagine. Never got a phone call to advise or ask if i was ok with an $850 bill, they just did it and I felt like I was being held hostage until I paid. Paid in cash and left. Shady, Shady, Shady!
Troy George
2 years ago
Great service and friendly staff. They told me that my weed eater was never going to work again and didn't try to string me along. Honesty and ethics are much appreciated.
Patrick Hurson
6 years ago
While dry camping at Ocean Shores, our generator had a catastrophic failure, the starter rope broke as did the clock spring that rewinds it. A search on Google and a phone call later, I headed to Hoquiam, they have an out of the way place so be prepared to navigate when you cross the bridge. Upon arrival at a very, very busy shop, the owner, Doug stopped what he was doing as he knew our vacation was on the line. Not only did he repair the clockspring in my rope starter, replace rope with proper stuff and reassemble, he went the extra yard and re-tempered the steel where he repaired the spring. If not for Doug's Small Engine Repair I would have had to cut our vacation short by four days. Total cost? $35.00! Thank you Doug!
steve arnold
4 years ago
Nothing but good things to say about these guys. I have taken my lawnmower and my boat to them for services and repairs. They are cost-effective and efficient. And the service is very friendly.
Steve Peterson
4 years ago
Very friendly, and willing to share a few minutes of his time with you, thanks Doug I really enjoyed our visit.
Prodigal Son
7 years ago
Liar, thief. Wanted me to pay $260 for a used motor installed in a mini-bike. After he had it for a month, he said motor had 8 pounds compression. When i went to pick it up he said 25 pounds compression. Charged $60 for work he never did. I took it to Kiwi in Centralia. They had it running for $100.
Daniel Mcbride
3 years ago
Terrific customer service and knowledgeable people I'm grateful they're here and if something goes haywire on any my small mechanical devices I plan on returning.
Kim Mehin
7 years ago
Doug's if FANTASTIC! Doug is such a nice guy and goes out of his way to help. We have been using them for years and ALWAYS happy.
Scott Christensen
8 months ago
Great place to buy boat engines repairs on boats engines or repairs on any small engine
Mitch Grigsby
6 years ago
First visit, staff knowledgeable, helpfull, and polite, ordered a rebuild of a 22 year old carb, comes strongly recommend by friends and family.
Kristi Thrall-Schott
7 years ago
Lied to me about whether the mower i was going to purchase had a tune up. After purchasing it and using it once i realized it hadn't had a tune up, heck, it didn't even have oil in it!
James Talton
5 years ago
I took Doug's a small electric boot motor for and it couldn't be repaired so he made a great deal on a used gas motor! Thanks Doug's
Jim Brannan
6 years ago
Quick, knowledgeable, friendly service. Had my boat motor fixed in one day after it was dumped in the ocean
Mark Revel
10 months ago
Friendly and they got your lawn mower needs
Pamela Bonney-kovacs
4 years ago
We had to take the 3 items that were repaired by this shop and the equipment still doesn't work properly
Scott Londino
4 years ago
Awesome place. If you need work done on small engine come and see them
Darrin Bates
4 years ago
Very friendly and does good work has most parts on hand.
Elbert Elrod
4 years ago
Best place in Grays Harbor. Larger selection not defined by specific manufacturers.
ken mehin
6 years ago
Always does a great job. Been using his services for years.
Byron Clinton
4 years ago
Ridiculously friendly. Helped find the part I needed and it was exactly right the first time.
Carlis Norvell
2 years ago
Very busy. Lots of people with engine problems. Not a brand specific shop.
Judy Talmadge
3 years ago
Pleasent friendly service. Guarantee on equipment.
john forrester
2 years ago
always excellent service, highly recommend!
Terresa M Endsley
a year ago
Good people. Quality work.
Les Morgan
6 years ago
I'll not take my equipment back there again. Ever.
Bigdon W
a year ago
Verry cool guy and helpfull