NAPA Auto Parts - Westbay Auto Parts

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  KatM Flores
6 months ago
The customer service at Napa used to be amazing. They would help install wiper blades, which was a blessing to me because I don't know how to do very many things automotive wise. I went in the other day because my blinker bulb burned out, I asked if someone could help me put it in and was told "we can't do that anymore, but jiffy lube will" so...from now on I'll just buy my parts where I can get help putting them in. It just doesn't feel right to buy a bulb at one place and then ask workers at another place for help....

  Andrew Youngchild
7 months ago
This auto parts store is critical to everyone living in the area. For the size of the autoparts store they are able to get you what you need in a reasonable amount of time and online ordering is effective and efficient. Sales associates look like they are a mix of experienced and inexperienced but still give the effort. I very much appreciate this long running establishment.

  Troy Roeder
3 years ago
These guys and gals have always been able to meet my needs for any automotive part.I have had Fords , chevys and dodges and have rarely taken my business anywhere else. Awesome!

  M Wareham
a month ago
Greta place to get auto parts the staff is very friendly and helpful.

  Jamie Flanagan
11 months ago
Rough parking lot but otherwise a good place for car parts/accessories. Helpful staff and delivery is usually available also. Oil and other fluids are definitely over priced here. Almost double what the same brands are at walmart and more than most other auto places

  Micah Lakin
11 months ago
Went in this evening looking for simple items (Kroil and CV boot band clamp pliers). The guy that helped me after standing there for 10 minutes with a completely open counter was impatient and all around in-interested in helping me. Dude was completely checked out from reality/Had no interest in helping me.I asked for Kroil , which is a very common product that Napa carries. Dude just stared at me and asked me again what I was asking for. Both of his co-workers at the counter finally came to life and knew exactly what I was talking about and told him if it wasn t in the shelf that it may be in the back storage. Dude just stood there like a deer in headlights. I asked him if hee go back and look for it. Dude looked at me like I was Jesus and finally slow-walked his merry way to the storage warehouse.Dude finally came back no luck with an attitude. Didn t even ask me if I needed anything else.I stood there for a bit and finally said, yeah so I also am looking for cv axle boot band pliers . Dude says I don t know what those are but they might be in the shelf over there pointing aimlessly.I said so you aren t able to look it up and tell me if you have it in stock ? He says it ll be on that shelf over there .I just walked out after that. I m usually not one to waste my time writing reviews, but this place has been flushing itself down the drain more and more every week. Tired of people not doing their job.

  Andrea Yurashak
a year ago
Great location and amazing employees who had awesome customer service skills. Which isn't very common anymore. They were able to help me get what I needed and actually knew what they were doing.

  I I
2 years ago
The guys and girls here are so helpful and courteous. We're in the middle of Washington's Snow Storm 2022 and they are back and forth from parking lot diagnostics (pulling up codes) to helping inside.Thanks for your help for our community!! We appreciate all that you do. Glad to have your business here, stay warm!With your help, my parts are being ordered early and ready when I drop it off for repair!

  Michael Engels
2 years ago
These employees are always very informative. I've shopped at all the other popular auto part stores. And have had very bad experiences at all but one of them. NAPA has never let me down. Yes, the other guy just might be slightly cheaper, but you don't get the high quality customer service that NAPA brings to the table.1/5 Stars

  Nikki Olivia
a year ago
Very knowledgeable people very helpful they'll even put your windshield wipers on they'll test your car and their prices are great but the people are the best!

  Justin Ruiz
10 months ago
Great customer service always come in clutch with rare parts. Kind of a smaller selection.

  Anthony Reed
2 years ago
Dewey is the best, he always helps me find what i need the first time!! He knows his stuff for sure. Great staff and customer service!

  MARGIE REID
a year ago
Best service ever. Sky was so helpful, he showed me how to change out my windshield wipers. Very appreciative young man.

  Karen Gillespie
8 years ago
If you call first to see what they have and they put you on hold just hang up and call the NAPA in Port Orchard or Gig Harbor. I can usually get to talk to someone right away. Their computers will tell you at which store the part is available. What Purdy doesn't have one of the other stores will and they can tell you right away. It's your choice whether you travel or they can have it for that afternoon or at worst the next day. Terrific having a parts store close at hand instead of automatically having to drive. They swap my wiper blades and have always been terrific to advise or help on everything else. Anyone who can't figure out a simple parts store run when there are great people behind the desk is reviewing himself more than the store. Thanks NAPA for having a local store with local people who have a great local attitude.

  robert loehr
3 years ago
Once again there service was quick & thoughtful in having the right battery and a battery exchange benefit for my car; my wife was very pleased and we saved money !Definitely going back soon!Napa Automotive supplies Purdy Washington.Thank youRobert LoehrEye Candy OpticalUptown Plaza

  Jon Alexander
9 months ago
Knowledgeable staff they will help you install parts if you're unsure

  Vernon Monte
8 months ago
Friendly staff, said they had part but couldn't find it.

  Doug Reinhart.
8 months ago
The parts people know there stuff, can help on most anything I need

  Nancy Lemessurier
4 months ago
Super helpful and friendly!

  Eric Erdman
7 years ago
Absolutely the worst auto parts store I've ever been to. Every time I go here they have issues finding me the parts that I need. This time around it was a simple oil filter. Couldn't help me find it because I didn't have the "exact dimensions and details" of the filter itself. So ridiculous.

  Colin Churchward
3 years ago
Very helpful! Employees are very knowledgeable. Actually researched any more affordable options instead of just selling me what ever came up first on there computer screen.

  Trevor Colledge
6 years ago
Misleading military discount! So I normally go to O'Reilly's because they are cheaper and give me a military discount, but since I was in the area and saw a military discount sign on the outside of this NAPA I decided to get my parts here. The reason I'm giving them a two star and not a one star is because while I waited for a good 5-10 min to be helped because they were busy. two workers went outside with their customers and went the extra mile and help the customers with the installation of the customers purchases. What bothered me is when I was checking out and showed my military card to the guy who was helping me who did do a decent job told me that they only give military discounts to active duty. So if they only give a discount to active duty then that means retired, the reserves and national guard, and others that I haven't named that are MILITARY don't get a discount. Which means with this location probably doesn't see a lot of active Duty military since it's not close to a base and that is why I say it's a misleading sign.

  Teya Thomas
a year ago
So nice and helpful. I will go out of my way to go to this store from now on.

  Tracy Brown
5 years ago
This place was absolutely packed however the service was great while looking in the aisle I was approached and asked what I was looking for taken to the item then the worker did everything speedily but not pushy to get me out and each thing was executed sincerely. You're not going to experience that in Tacoma,Seattle,Sumner,Puyallup, or Gig Harbor/ people just don't have social skills there and a very rude; right here at the purdy spit (purdy exit), that's where you're going to get people that enjoy their job and are happy to meet your needs . Thanks Napa

  Wendy Mac
5 years ago
Thank you for all you do. Everyone is nolagable, helpful, and curteous. I have even seen them work together on things (bouncing ideas off each other until the answer is agreed on). GOOD GROUP OF GUYS!!! You know us women really don't get along as a group so be Thankful!?!?!

  Barry Doll
7 years ago
Arrived at exactly 5:00 pm. The door was locked but the employees were helping the last 2 cutomers at the counter. I only needed a bulb for a spent brake light. Employee let a customer out, but refused to let me in. Being a business owner myself, I WOULD NEVER REFUSE BUSINESS. I've spent hundreds at this NAPA, but I will never be back again.

  Casey Volker
3 years ago
I think the guys name was Brent (horrible with names)? He walked me through stuff and did some leg work on Google for me. So I could leave an knew what to do for my prissy vw gti .Hands down they hold up true to their standards

  Zachary Arns
2 years ago
Good service and saved me some money on my parts. The lady that works there is really nice.

  Gary Dering
5 years ago
I guess you'd call it a "traditional" auto parts store. Maybe that alone should give it 5 stars! It's actually kinda small, it's one of several "Westbay" stores, all of them are pure autoparts places. The one about 5 miles away in Gig Harbor is a bit bigger and has a few more items and a bit more inventory from what I can tell.

  Kevin Raine
3 years ago
Very knowledgeable and helpful employee's. Nice to not have people try and sell you the most expensive part or things you really don't need.