M & W Auto Sales & Rentals

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Celine
a month ago
Absolutely worse car rental experience of my life. I would give 0 stars if possible. Look elsewhere. Arrived and they strung us along for hours, until they announced they did not have a rental for us. We ended up having to do an emergency rental with Orcas cars that cost 350.00. M & W tried to then gaslight us that we where at the wrong island... I literally have a confirmation email from them with the correct island on it.

  Matthew Krunglevich
2 years ago
Cool place centrally located for a car rental. Solid used cars that are dependable and priced right. Service was friendly and fast. Website was a little old school but still got you all the info you need. Overall a great place for renting a car on the island.

  Daniel S
8 months ago
Really solid service. Fair price for a convertible smart car to take you around the island for the weekend. Easy process getting the car and returning it.Worth the 10 minute walk from the port, good way to save your cash and take it slower if you don t want to stress about the buggy rentals.

  S Runser
9 months ago
A bit of a walk up the hill from Friday Harbor, but experience was seamless and we had a great day on San Juan Island thanks to you. Really friendly and helpful in both helping us plan the trip as well as carry it out. Hope you're having a wonderful Summer

  Alix Elliott
a year ago
We rented a two door smart car convertible for a day to explore San Juan island and loved it! It was the most fun part of our trip. They are located very close to the Friday harbor ferry dock and it was a short walk to rent the car and return it. It was the most affordable way to get around the island and was so worth having a vehicle vs a moped, go cart, or trolley ride. Would highly recommend renting from M&W and driving all around San Juan island. The service was fast, easy, and great. We explored the whole island, loved watching the sunset while driving around, and it was cheap!

  Gacha Ducks
2 years ago
This place made our trip! Super simple last minute rental. We were trying to figure out the bus on the island when our hotel recommended M&W. With 4 people in our group, the price was similar and our day was completely freed up! Added bonus, the car came with a Discover Pass, so we didn't have that as an extra expense. Fastest rental I've ever done.

  Peggy Jurcisin (SC senorita)
a year ago
We live aboard our sailboat. We decided to rent a car and explore the island. Wendy set us up with a great car rental (Smart car). Clean, solid, dependable car. Wendy offered tips on local go-to hot spots and must see destinations.

  M F
4 years ago
Awesome place. Just walked in from the ferry and whole process took about 4 minutes. Rental prices start about $45 or $50 bucks. Way better than doing a scooter or go car. (They even have smart cars if u are really looking to have that small car feel).Great guys. Super easy. No fuss.

  RJ Young-Bradley-
4 years ago
Great personality and definitely a helpFor sure with the family I have to drive around! My husband and I are very happy with Wendy and her real name is much more than just a reminder that we are all set up for a good deal if we can be a smile on face or in the process of buying a car, she really was great!

  Lisa Bryden
8 months ago
We got the island junker for cheap. Not bad. Service was okay, felt like they were a bit understaffed and busy.

  John Wallis
5 years ago
We decided to rent a car after the ferry was full. The prices were really reasonable and they even had a baby seat.The cars have some character but our family will always remember the lazy boy on wheels but I doubt we will remember the last car we got from Hertz.The staff were friendly and will even pick you up from the information office downtown. If you choose to walk it's about a half mile from downtown.

  Matthew Hodges
6 years ago
Great little place to rent a car. We stopped at Susie's mopeds, but they were going to be closed within the hour. They directed us to this little car rental place where we were able to rent a smart car for $60 (about the same price it was to rent one of the two seater moped things) and we were able to see the whole island over the course of four hours. I definitely recommend this place.

  Dusty _ Sea
5 years ago
The staff was extremely nice and accommodating! They came across as good, trustworthy, and genuine people to do business with. The rental price seemed fair. The car was clean and of good quality. I would gladly rent a car from there again!

  Megan Boe
4 years ago
Johnny Berg at M & W Auto is the best! After a terrible and scary accident with a deer yesterday, my van is out of commission for a while now. Today, Johnny got me into a great rental at M &W, and after setting up the rental, he quickly and efficiently cleaned not only the inside, but also the outside, of the car for me...with a smile and awesome attitude the whole time! As he pulled the car around for me to get in, I gave him a hug and he wished me the best and then he whisked off to help the next set of customers that had walked in as he was pulling my rental around. He is such a sincere and personable gem of a person and employee, and his service was impeccable, and it made my day!!! Thank you, Johnny, for making such a terrible experience yesterday into such a positive one today!

  Rick Leegwater
5 years ago
M&W Auto double charged my credit card for 8/31/18 vehicle rental, and have not been cooperative in refunding me for the duplicate charge. In addition to calls to M&W with no answer, I called 9/26/18 and left a detailed message regarding this, and requested refund. 10/17/18 I sent a detailed email regarding this, requesting refund. No reply to either, and no refund back. 11/23/18 I called credit card merchant and filed claim for refund of duplicate charge. Hopefully I will receive a credit in a month or two. Rental car worked OK and rate was reasonable for August in the San Juan Islands, but be aware you may end up paying twice, with a lot of time and aggravation trying to get your money back. I see now from other reviews that this is a repetitive problem.

  Celine Abell
5 years ago
DO NOT USE THIS COMPANY. If I could leave no stars, I would. RUN AWAY FAST AND FAR.We arrived in Orcas Island and they had us searching for the car we had reserved in the lot for 30 minutes, the car was not there. They had us wait an additional hour and a half for another car (smaller than what we needed but we were desperate) and that car also never showed up. They would hang up, not call us back, and not answer when we called for help. They were rude, made us late to our weekend wedding event, and left us stranded as no other cars were available. We had made our reservations well in advance and rather than help us, they left us stranded trying to figure out how we were going to travel for the weekend wedding events without a car on Orcas Island.

  Denise Gravitt
4 years ago
Decided to rent a car Spur of the moment They were very reasonable and extremely helpful. Would definitely recommend renting a car from them as it makes the island much more accessible. It s much more economical than taking a few cab rides. These are some very sweet people

  Ryan Hawkins
2 years ago
Best car rental experience I have ever had, hands down. Highly recommend! Super easy to work with, laid back, and was in and out in no time at all.

  Lily Audra
2 years ago
I had a rental for the uhaul just down the road from here, and no one was inside. Last minute, I went to M&W and got a rental and still made it onto the ferry just barely in time. She saved us from wasting so much money!

  tom coburn
5 years ago
The owner Wendy has run a tight ship for years and is pleasant to deal with..She has a nice assortment of rental cars and will pick up customers at the ferry landing and is always going full bore to make your transportation needs pleasant..No better way to see the san Juan Islands during your visit

  Katherine Biggs
2 years ago
M & W setup an easy "virtual" check-in process so I could pick up before business hours. From reservation to drop off, they provided wonderful service and the process was painless.

  John New
7 years ago
Customer service is really unprofessional on how they handle especially the old guy that was so grumpy and answers with no respect. He said they have their insurance but they won't give it to me which makes no sense at all. Made us drive to bring their car to their shop and told us we can't rent a car then left us to the point where we needed to get a taxi just to go back to where we were.

  Daniel Mazon
8 years ago
I visited here about a year ago and need to rent a car. I wasn't sure where to look as I had never been here before so I simply checked Google. I called and she was able to give me a quote over the phone before I even got there. She was absolutely nice and got everything taken care of. I definitely would recommend this place to anyone visiting this place!

  J S
7 years ago
My husband and I rented a car here while visiting. The staff was very nice and the prices are the best on the island. You can't go wrong!!

  Kris Clegg
2 years ago
Simple, reliable, fairly-priced rental cars. Friendly staff and owners. Have rented multiple times and will rent again.

  yashaswi tamta
5 years ago
Old cars, unprofessional staff, and horrible customer service.I tried booking a car via the phone and the lady seemed to be irritated if I ask any question about the car. Moreover, she was incessantly telling me to hurry up with my call saying its a busy day. Ughh.. horrible experience.

  Tim Hoke
6 years ago
Always great for locals (And visitors) to rent Island cars

  Renee Stern
5 years ago
We were told an additional hour was $7 and upon arrival they charged us $13 (higher for convertibles but they should have checked). The internet was down and we were asked to find an ATM to pay for our rental. Unprofessional.

  Bart Tilly
3 years ago
We had great service and a clean car. It wasn't peak season so this probably helped contribute to the outstanding service we received.

  Rashelle Kuro
5 years ago
Wendy Williams is a great help, She has been really good to our family and I can truly say,She's got your best interest at I was truly helped. . YES TO M&W..