Accessibility
- Wheelchair accessible entrance
Reviews
Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.
Andrea R.
a week ago
Took my car here after my car was damaged in a parked hit and run. It was hit right behind the driver wheel and caused some minor body damage and the front door to squeak.Here's the good about this location- They do good body work. at first glance, the squeak in the door was gone, the damage was fixed. I was very pleased with the work, it was done in a very timely manner. The communication was excellent.However- and I put these details in because they can and will happen at any place you take your vehicle, whether it's for an oil change, body work, etc. Stuff happens. I completely understand that. It was also rainy when my husband picked up the car.1.)My car came back with a VERY noticeable scratch on the driver side back door that was not there before. I know because a wise person once told me to take extensive photos of my car before I take it in for anything (again- either an oil change or body work or general maintenance) Plus my car is fairly new. I'm still in that hyper-vigilant new car owner phase. Eventually my car will succumb to society's discourteous and uncivilized urge to fling doors open and ding them with feral oblivion. So I literally had photos to compare to from the day we took it in for work.2.)There was a disgusting grubby paw print on the sun visor (probably from whoever had to take it out to calibrate it) Seriously? This is so unprofessional. I get this stuff happens. My dad worked on cars- he could scrub down with orange pumice cleaner and still leave dirt streaks on a clean towel from his hands. I know it's a dirty job. But they do light detail on an already clean car and don't notice a dark grubby print on light upholstery.My car may not be a 100 grand fancy vehicle, but it's mine and I prefer to keep it clean.3.) EDITED (4/11/24) I also left a small collapsible auto trash can (the one that Costco had in a 2 pack 1 large, 1 small) and that's also missing. So we'll see if that ALSO gets returned. Now my husband will have to make a SECOND trip BACK to the location to retrieve crap that never should have been removed in the first place. My car didn't even need an inside detail. If it's clean it's because I CLEANED It BEFORE we dropped it off. While I cleaned my car out to literally a pack of tissues and the car coasters. They did not put everything back in my car. We were told when called it was a in a box in the car. NO ma'am it was not. There was no box in the car. I realize that people leave so much crap in their car- that's probably normal practice but I wasn't born yesterday, so I cleaned out my car completely. Stuff still went missing. How is that acceptable? Professional? It's not about the low dollar crap. What else goes missing with people who leave everything in their cars? Until they realize it? NO- I don't think there's some diabolical ring of crime to steal crap out of cars, $5 set of coasters is not worth the outrage. it IS however, very annoying. It's just not good customer relations.The extra good news- 1.)they buffed out the scratch without any hassle (surprise) and you can't even tell it was there. 2.)My husband said they did finally find the coasters. (edited to add- they did find the trashcan) 3.)They cleaned the grubby paw print off the visor. My husband had to take a day off of work to deal with all the inconvenience. He's the nicer human. That's why. I have no filter. My bullsh*t meter is very sensitive. lolSo I now give it 2 stars because of the extra hassle and inconvenience. But honestly you're gonna deal with the same b.s. no matter where you go. You have to balance the good with the bad and stupid inconvenience of it all. Do you want good body work with an extra helping of inconvenience and annoyance? It's a risk, in this day and age you're going to encounter plenty of inconvenience and annoyance, might as well at least get good bodywork out of it. But also TAKE PICTURES OF YOUR CAR BEFORE YOU TAKE IT ANYWHERE for any kind of service.Gold star for legit body quality work with a double side of inconvenience.
Ali Baktashian
2 weeks ago
Good shop with professional staff. Repair was timely and quality of work was excellent. The shop had available appointment the next day after accident which accelerated the process.
Verdi Spark
6 months ago
Took my 2023 RAV4 in after it had been vandalized (broken hatch window) in seattle. They had it repaired before their estimated window, and it looks exactly as before. They even detailed the inside. Feels brand new. Thank you!!
Kirsten
2 months ago
Amazing communication! Great staff Megan and Bill we re so easy to deal with and kept me update every step of the way! My car looks brand new and they cleaned it inside and out!
YG L
2 months ago
Caliber Collision in Fife did an excellent job on the repair. It finished sooner than expected and my car was clean inside and out. They also kept me updated during the repair.
Sherrie Hatton
3 months ago
Caliber was amazing. They not only fixed my baby (car) they detailed the inside. Always keeped us updated on the progress. Will recommend them to all my friends .
Michelle Phillips
6 months ago
The lady that inspected my car with me, was very helpful and nice, answering any questions I had.I also liked that they send updates without being asked.My car was repaired very quickly. It is definitely expensive if you're paying our of pocket, but if you have insurance and have the same deductible either way, then definitely recommend.
Lori Martin
a month ago
What a great experience so fast and friendly, with text and voicemail updates all the way through. Work was done early and everyone was so friendly and informative. I would highly recommend.
Tom Wolfrom
2 months ago
Everyone at Caliber was very courteous and professional. I got my vehicle back 3 days early and it looked great.
A Tucker
4 months ago
Excellent customer service with great communication throughout the process. My repair was done quickly, and my car was spotless when I picked it up!
Michael Washington
5 months ago
Excellent communication during the length of the repair. Admin did a great job reaching out to the insurance provider as well. Easy to work with from beginning to end.Services: Exhaust, Steering & suspension repair, Painting, Body & TrimServices: Exhaust, Steering & suspension repair, Painting, Body & Trim
Luis Aceves
6 months ago
Caliber Collision in Fife was very professional. The process was stress free, the customer service team and our Estimator Bill kept us updated throughout the whole repair.They recently fixed up our 09 Nissan Rogue and 19 Jeep Wrangler! They did an amazing job and returned both cars before the estimated repair completion date. Great Job Caliber Collision, 5/5
Jedidah Maina
4 months ago
I can recommend them anytime. Kept me up-to-date on my vehicle. It was done perfectly and looks more than new. Great job
Heather Brown
8 months ago
What a great experience. The whole process ran smoothly, great communication the entire time they had my truck and answered all questions in a timely manner. Lauren was wonderful to work with. Truck was done earlier than expected and it looks great. Definitely recommend for your repair needs.
Senad Tiric
2 months ago
Highly satisfied with my experience with Caliber. Great customer service, great work and would highly recommend them.
Gina Goss
3 months ago
No one wants to get in a collision but if you do Caliber Collision is the place to go. They are friendly, organized, detail oriented, customer service driven and they do great work.
Gary Kennedy
3 years ago
Mike is a GREAT Customer Service Representative he handled my case with kit gloves! He kept me informed about everything that was going on with my Car! They did a FANTASTIC JOB! I AM RECOMMENDING CALIBER COLLISION TO ANYONE WITH CAR DAMAGE!!! GREAT JOB SERGEANT U.S.M.C.
Rhonda Davis
a year ago
10 out of 10! I highly recommend Fife Caliber Collison shop. You will have a great experience. My repairs blew my mind and how they restored my car made me fall back in love with it!Services: Painting, Body & TrimServices: Painting, Body & Trim
Don Mellor
4 months ago
The Caliber Collision team was professional, courteous and friendly. They kept me informed. The vehicle was ready early. Thank you!
Dave Muna
4 months ago
First of all your greet with a positive vibe and a friendly smile, they made the process so easy that updates was well informed and repairs done before promise date.
Longinue Shipp
6 months ago
Friendly, fast, professional service. The car looks great. The employees are very efficient and knowledgeable. This was a pain free experience. Thank you.
Brenda Leach
9 months ago
I am very impressed with the job Caliber did on my car...it looks brand new again, and also the excellent customer service provided by Lauren Simpson, my Service Advisor. She kept me updated almost every business day.Services: Painting, Body & TrimServices: Painting, Body & Trim
Maria Njoroge
a month ago
I got an excellent repair, great updates and timely work done, Billy is a great performer
Justin
10 months ago
I recently had the pleasure of working with Caliber Collision in Fife, and I must say that my experience was nothing short of exceptional. From the moment I walked through their doors, I was greeted with professionalism and warmth. The standout individual who made my experience truly wonderful was Service Advisor Lauren.Right from our initial interaction, Lauren's enthusiasm and dedication to providing top-notch customer service was evident. She took the time to listen attentively to my concerns and made sure she understood the extent of the repairs needed for my vehicle. Her friendly demeanor and approachable nature immediately put me at ease, knowing that my vehicle was in capable hands.Throughout the entire process, Lauren went above and beyond to keep me informed and updated. She communicated regularly, providing detailed explanations of the repair progress, estimated timelines, and any additional information I needed. Her transparency and willingness to answer all my questions were truly commendable.Not only was Lauren efficient and knowledgeable, but she also demonstrated a genuine concern for my satisfaction. She ensured that every aspect of the repair was handled meticulously, addressing any concerns promptly and professionally. It was evident that she took pride in her work and genuinely cared about providing the best possible service.The repairs themselves were executed flawlessly, and the final results were outstanding. My vehicle looked as good as new, and I couldn't be happier with the quality of the work performed. The entire process was streamlined, thanks to Lauren's organization and attention to detail.Beyond her professional competence, Lauren's interpersonal skills were exceptional. She consistently displayed empathy and kindness, making me feel like a valued customer throughout the entire process. Her ability to forge a personal connection and create a positive experience truly sets her apart.In conclusion, my experience at Caliber Collision in Fife was made exceptional by the wonderful service provided by Advisor Lauren. Her professionalism, attention to detail, and genuine care for customer satisfaction were truly outstanding. I would highly recommend Caliber Collision to anyone in need of automotive repairs, and specifically recommend seeking out Lauren for an exceptional experience. She is a true asset to the team and exemplifies the highest standards of customer service.
Karebear
10 months ago
As sad as my experience was because my car ended up being totaled by the insurance company, I still greatly appreciate the work done by caliber! I came in and asked for a breakdown of the damages and they were very patient and went over everything with me, they gave me their honest opinion about my situation and even offered to help clean out my belongings from my car in the scorching heat.I would 100% go back to them for any body shop needs.
Deanna Day
5 years ago
This is my first experience with Abra auto body in Fife. Although it's just for an estimate today, they were all so wonderful about looking at my car today - after a mix up that the call center made on my appt. date/time. Thank you for accommodating when you didn't have to! I hope to not need these collision services again, but if I do, I'll be back, and I'll tell my friends to come here as well. Erika, and Kenneth were fantastic!
Guario Nex
2 years ago
They did a phenomenal job with my vehicle making it look like there was never an issue with it! Perfect color match! I mean wow I am impressed at their great great skills! Great service constantly letting me always know the status on repairs and updates on parts letting me know I was definitely on their priorities. Super great service! Great great quality! Highly recommended! Donna also helped me find some other issues that I needed help with and was my my savior in addition to the amazing work the whole team did! Thank you!Services: Painting, Body & Trim
Anne Davis
7 months ago
They were very easy to schedule with and worked with my insurance. My repair looks fantastic and it was completed faster than expectedService: Body & TrimService: Body & Trim
Greg Frink
a year ago
Early review, friendly and helpful staff. Got my truck in quickly and send updates twice a week. Delays due to parts back ups, but that was expected. Giving a 4 star, more to add when all is done.All of doneGreat jobTruck looks goodServices: Painting, Body & Trim, Welding
Eva Northcutt
a year ago
My car was stolen and severely damaged. Caliber Collision of Fife did a phenomenal job of repairing my car and all the damages done! They were kind, effective, and timely with their repairs! I would recommend this shop to anyone! They also offer a wonderful warranty after you pick up your car! I had issues with my wheel well being loose, so I know if I called them to fix the issue they would! Thank you again to the whole Caliber Collision team for turning my terrible situation around!Services: Steering & suspension repair, Electrical, Auto engine diagnostic