Grease Monkey

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Craig Dallmann
4 weeks ago
Outstanding job all around, best crew ever, so in sync with each other, so quick, felt like a VIP, so I knocked out my wife's car, two cars in one very quick afternoon, well done crew! Thank you! I will be back, and refer anyone!

  Nate Popovich
4 years ago
Been coming here for 15 years, friendly, fast, and they take care of the customer. They have 3 bays and I usually call ahead to see how busy they are before I head down.Bathrooms are clean, free bottled water and coffee. Plenty of magazines. They have some crosswords, word searches, and sudoku.They send out coupons for money off your oil change (picture)

  jaymar
6 months ago
I brought my car here for an oil change for the first time paid $100 for the highest tier oil and got my car back with a chunk of my dash snapped off on the ground and the wires pulled out under the steering wheel. Talked to the manager to address my concerns and he basically laughed it off and won t even refund my oil change? Gonna cost me 600$ to replace my dash. DO NOT take your car here if your car is something you care about they will not treat it with respect and I m pursuing legal action. This place sucks honestly take your care somewhere better.

  Cameron Dean
5 years ago
I always have a nice, quick experience here. Last time they let me know I had a transmission flush due that was a dealership only procedure. Fair price on the oil changes, free bottled water and coffee, clean and comfortable waiting area inside.

  Olivia Campos
4 months ago
Great experience! Got everything done efficiently and I was even told about their 10$ coupons on their website before paying. Very lovely place!

  dzein kaeral
2 months ago
Good service. It's been more than 4yrs now, and I've never been dissatisfied. Very efficient. And friendly too

  Qais Nayab
9 months ago
I locked myself out of my car in the bank parking lot right next to this Grease Monkey Auto Service Center. I walked into the office, explained my situation and asked if they were able to help. They asked me a few questions about my car and told me they will meet me by my car so I went back to my car. After waiting for a good while I went back inside to see if they were still planning to come out and help me only for them to tell me that they can t do it for legal and liability reasons! Which I would have completed understood and be okay with had they shown the common and professional courtesy to come out and tell me that when they made that decision instead of making me wait and think that they would come out and help once they get a chance! Horrible communication and customer service.

  Craig Charely
5 months ago
Had my oil changed, front differential serviced, very happy with the service, I take both my vehicle's there

  Melissa Edwards
5 months ago
Took them 20 minutes to tell me they didn't have my oil filter and they couldn't service my car.

  Abdallah Dooly Ismail
a year ago
Very clean very nice and quick oil change. Quoted 99$ came out 120$ for full synthetic oil.Friendly staff, visiting town, borrowing my uncles jeep. Will be back if needed again.

  Joe Gurva
4 weeks ago
The staff is friendly and they're good at what they do.

  Nathan Huggins
a year ago
Needed a quick oil change. Expensive, since you will pay for labor, but I have never had issues with Grease Monkey and oil changes. Prefer to do them myself, but if you have to go somewhere and don't have oil changes under warranty or a mechanic, go here.

  Mohammad Wasil Nasry
a year ago
Terrible experience first time it was good but second time same service two employees says two different things. I had my oil and filter since they don't carry mercedes filter they ask me to bring it last time. This time they said we don't have the filter and we don't accept yours call us to get filter for you. At the same time another employee agreed to do it but first guy didn't let him. Poor management. It seems they put their benefit above costumer satisfaction.

  LISA ANGEL
a year ago
My car was in need of repairs, I went to GREASE MONKEY FEDERALWAY, and I must let everybody know how gr8 they are. The Owner is the most Honest Businessman I've ever met. I asked for repairs and the owner said I didnt need them at that time and he was right.Wow Honesty!!! His Repair Staff really helped me and did a gr8 job. THANKS!!!The Staff was very well trained n did a good job on my car. Shout out to front desk Customer Service guy Ryanand the repair staff. The repairs were done well n my car runs gr8. I WILL ALWAYS HAVE MY REPAIRS DONE AT FEDERALWAY GREASE MONKEY or any other store this owner manages. Thanks Again!!!Services: Transmission, Brakes, Oil change

  Alexis Smith
2 years ago
I agree with the last 2 people.I paid for a full service oil change and got just shy of nothing! I had to beg just for them to actually add to my windshield wiper fluid.keep in mind full service includes typing off all fluids! They raised their prices and they don't do any of the services and their attitude is completely awful! When I left there, I checked the level of my OIL and they shorted me over a quart of oil!I don't know if it's new ownership or new management, but it is a complete nightmare to deal with these people now. I have been coming here since they built this facility! Not only do you get an attitude that stinks, you have to pay for services and things that you don't even get! lt's well over $85, for this, and I didn't even get the right amount of oil or my tire pressures at the right amount or other ,fluids, or lights, anything checked that they state you do or your paying for. Go anywhere but here! Anywhere! I would give negative stars but it's not possible.Service: Oil change

  Toby Anderson
6 months ago
Dropped off my vehicles and picked them up a couple hours later. Great prices too.

  Grant Snypp
2 years ago
I dont just hand out five stars. For me, in my experience this locations employees have always been honest with me regarding issues with my car which is great for someone who isnt the most mechanically literate. This is while they will continue to have my trust and business.

  Aim�e Jordan
a year ago
Never will return. My oil plug lititerally fell out of my car while I was driving and my engine almost blew. I had it typed to a auto shop and had to pay $170 just for diagnostics. They informed me that the oil plus fell out which caused the oil to flow out of it like a river. They suggested I contact Grease Monkey since that's the last place my oil was changed. I spoke to the District Manager and he said my warranty only covered 3 months, even though I was within the mileage parameters for an oil change and wouldn't accept any responsibility whatsoever as he proceeded to tell me about another customer who tried to scam them into paying for repairs which had nothing to do with my situation. I further told him that I'm not expecting them to pay the entire bill, but felt it fair to compensate me in some way. They disagreed and now I'm just sharing my experience bc my engine could have literally blew which would have been devastating. Proceed with caution.Service: Oil change

  Konstantin Motso
4 years ago
These guys never fail to surpass my expectations, always going above and beyond. You'll be in and out pretty fast too. I Would highly recommend for car maintenance, I always take all my cars here for oil changes and regular maintenance...they can take u in right away most of the time, only place in fed that I go to NO B.S.( bad sales/bull****) just good mechanics there to take care of your car. Keep up the good work guys!

  B L
4 years ago
This is a full service place with a lot of involuntary "extras". You will not walk out of this place paying less than $100. I promise you.If you want your car to be treated like a pretty princess, and you don't mind paying for it, this is the place.If you want an affordable oil change, keep driving.

  Cory Brown
a year ago
We ll T was off the hook! Just bought a new truck and was low on air had a little notice on the dash lights rolled in and he gave me the ins and outs on the service of the truck and just gave me a lot of information that I did not have which will set me up and I will absolutely appreciate the service today thank you very much from the Brown familyService: Tires

  Andrew Dizon
4 years ago
First off I dislike giving reviews. For this business though I felt I would leave one. Before I went here I was reading the reviews to see if I wanted to go here. You get the occasional 1 to 3 star reviews, which make you skeptical. I decided to try them out since I was over due on an oil change. First off there was a review that said you won t come out spending over one hundred dollars. This is false. An associate will recommend things that need to be changed, but that is all up to you if you want that done. They are just being a transparent business. Second, there was a review that said their oil was murky. I know the difference between old used oil and new. I double checked just so I could write this review. The oil that was used on my car was new. I would change my own oil, but with my daughter being young I don t have time. Third the associates I had today were definitely customer service oriented and very friendly. I would definitely choose paying this business to change my oil taking less than 30 minutes over a free oil change from my dealer taking over 2 hours to change my oil. Thank you for servicing my car.

  Binta Daffeh
5 years ago
It was my first time doing oil change and I had been looking for the right place to get it done for days . The first place I visited the lady was a bit too rude and the same followed with the last few places I visited . A family member recommended grease monkey to me, I was a bit skeptical about it but once I got there everything change . The staff was really friendly and very respectful. I waited for about 25 mins because they were a bit busy at the moment and during my stay, the gentlemen addressed all the other client with so much respect. I m very impressed with the work they did . Their customer service great both over the phone and in person. I definitely see myself going back there again and I hope you do too .

  dominique pryor
3 years ago
After they finally fired the DM Mike the employees look happier. I miss the old store manager that worked at the Federal way store but the new store manager is awesome. Super nice and knows what he is doing. I recommend them for whatever you need done to your car

  Erika
6 years ago
I am a local small business owner. My business relies on my customer service with both consumers and store owners.Usually, I have my oil changes taken care of at a place close to my business location. However, I decided to research places near my home, as I am never in one place for long.I must say, I was hopeful, yet skeptical of bringing my vehicle here. Some reviews were not kind and 99% of the time, I receive less than poor service from businesses. However, since I drive and deliver my products to local stores and beyond, I needed the oil change done asap (it was overdue).I arrived at the business and initially parked in the wrong area (a customer advised me of that)...hahaha! So, I parked in a different spot and waited until I saw an employee that I could engage with.Almost immediately, I saw Karen speaking with a customer so I quickly hopped out of my vehicle and made my way to them.I told her I was new and asked if she could help me. And she did...with a smile!I parked my car in the appropriate lane and walked into the office. Karen helped me with figuring out the proper oil for my car and then offered cold water or coffee. I sat and relaxed...with a smile on my face.A bit later, a gentleman came in and spoke with me about the oil change, fluid levels, etc. He then briefly spoke with me about his wife and her vehicle. That conversation made me feel comfortable with him. I appreciated that he took time, during a busy time of his work day, to give me a glimpse into his own personal experience with his wife's vehicle purchase. Before he got up to leave, I asked his name and he said "I'm Bob, the GM for this site." Bob was friendly, down-to-earth, and personable.I finished up and paid with Karen. I thanked her and headed out to my vehicle. A young man brought my vehicle out, hopped out, and I thanked him. He smiled kindly and headed back into the bay for his next vehicle.I was beyond impressed with this business. Greeted with a smile by Karen, follow-up with Bob after the service, and a smile before I left.This is the customer service I have only dreamt of.This place now has a customer for life!

  Isabella Solorzano
2 years ago
I came here for an oil change 2 weeks ago. The other day my car started to sound funny so I checked the paperwork I was given after I paid for the service to be done on my car. Come to find out this location used the wrong type of oil!! I have called this location 3 times to report the wrong oil mishap and there has been no answer! I do not recommend this place!! This was my 1st time here and it will be my last.Service: Oil change

  Kumu Honua
a year ago
The attendant was personable enough. This place is simply VASTLY too expensive. Was quoted $91 as a base price for an oil change. That's about $60 too high.

  Tammy Williams
8 months ago
These people were nice enough to check the air in my spare tire for free I like this place because I have never had to wait and would definitely recommend this place

  Daniel McGee
3 years ago
Great service from a good group of guys. I've been taking my car here for years and it's always a good and fast experience, even when I pull in right before they close. Highly recommend, it's worth the price.

  Randy Pippin
2 years ago
Wife went in for full service oil change, for $70+ dollars they only changed the oil. They didn t do anything else that was included in the full service package. If you gonna sell the service at least do it. Good job ripping off ppl this place should be black listed. Don t go here they will take advantage of you. Deserve 0 stars.