Top Tier Collision

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Michelle Hernandez
2 months ago
Connor went above and beyond with my LX570. While I was at work, some kid hit my car (hit and run) but thankfully I had a witness that left a note on my car with all the details. Immediately after the incident, they let me come in even though it was right at closing time and get a quote and got the quote to me the same day. Not only are they super helpful but the work was top notch and my suv looks amazing! I will only be getting our vehicles body work from Top Tier Collision! Connor was so patient with my requests and concerns and he even sent me regular updates while it was in the shop, definitely helped with ease of mind. Again, thank you Connor for all of your help in getting my black beauty good as new.

  Jamie Nicely
3 months ago
Awesome shop, super nice and great quality work. Highly recommend them. Definitely worth the wait for the appointment. Would use them again if I need any body work done. They went above and beyond and were so nice I give 10 stars

  rebecca carney
2 weeks ago
Connor and his team are amazing, friendly and so helpful. Got into hit and run in parking lot with dent and paint scratches onto my car which i take pride keeping in top shape. We had scheduled with dent remover and connor took a further look and save me the time and some funds doing the work himself and getting my car looking 100% ready for the nice weather. Thank you again Connor and team for always taking care of the customer and their cars.

  Brian Smith
a month ago
I called Land Rover Seattle for a recommendation for body work needed after a sideswiping accident. Connor and Top Tier Collision did not disappoint. They worked directly with the insurance company which was helpful as they can be challenging to navigate. Of course, the insurance company's estimate was quite a bit lower than the final cost, but it was all taken care of. They took the steps to feather the paint into the non-damaged panels to ensure a seamless finish. They also checked the alignment to make sure it was purely cosmetic damage. I highly recommend them.

  Rachel Warlord
7 months ago
I got rear ended by a motorcycle recently and was able to get an estimate from Top Tier the next day. My neighbor said other places had a 3 week wait time just for an estimate. Connor (who I think is the owner) was very nice and informative. As a woman, I've never been to an auto place that didn't just brush me off. Connor broke everything down and didn't make me feel stupid for asking questions. It only took a few months to get my car in and it took them 5 days to fix it. (Also, that white line in the repaired picture is the reflection from a white line for a parking spot.)

  Terresa Phitwong
2 months ago
I had an amazing experience with Top Tier Collision. The customer service was outstanding, and I was so pleased with the service I received from them. They went above and beyond with their level of care and consistent communication throughout the entire process. I often feel nervous when it comes to auto mechanics but I felt very comfortable with all of the mechanics here. I HIGHLY recommend Top Tier Collision!

  Adam
a year ago
I used Top Tier Collision for my BMW M5, I trusted top tier with my 1 out of 118 spec ever made and they didn t disappoint. What a great body shop, very well priced, honest, and high quality. Thanks Connor I appreciate your work!Services: Painting, Body & TrimServices: Painting, Body & Trim

  Roger Cardin
a year ago
Last month I was vacationing out in Everett Washington and was involved in a accident. Not being from the area Top Tier Collision was referred to me by the tow truck driver. They dealt with my insurance company and car rental needs. Connor was reassuring and made me feel at ease. My vehicle was returned to me promptly and the workmanship was outstanding. I highly recommend them.Thank you for your outstanding service.Services: Painting, Body & Trim

  Jeremiah Anderson
3 years ago
Connor and his team of Auto body technicians at top tier collision did an amazing job on my 1978 Corvette it's like it just rolled out of the showroom in 1978. they were able to match the color exactly and the decals and all the original emblems even found a new bumper. The quality of the paint color match was perfect I would highly recommend their service whether you're doing a full restoration or repainting the entire car or just getting some fender bender fixed you can count on them too give you a square deal & top quality work. Five stars from me all the way. Thanks Connor

  RL Tanner
3 months ago
Conner and his staff are the best! Took care of my car after a no fault accident. They dealt with the insurance for me so I didn't have to. incredibly professional would take my car there again if needed!!!

  Ryan Kruse
2 months ago
My driver side rear Corner panel on my 2010 dodge ram was hit and smashed in so I decided to take it to Top Tier Collision. Connor and his crew did an amazing job with making the repairs and matching the paint up with the rest of the truck. The job was done faster than expected and they actually detailed the inside which was totally unexpected. I'm so happy I went with them and I'd definitely bring any of my vehicles back to him. If you're wanting your vehicles to look like new again I highly recommend you bring it to Top Tier Collision.Services: Painting, Body & Trim

  Robert Tunick
7 months ago
I highly recommend Top Tier Collision. Connor and his team were a huge pleasure to work with. I reached out 9 companies before deciding on Top Tier Collision and I am glad I spent my time because I made the right choice.The value I received for the price was big. The team painted a wing and some body parts for me off the car, which is a unique job that many shops charge a bit too much for (in my opinion). Top Tier's price was fair and reasonable for the work at hand.None of that would matter if the quality wasnt there, but it was. The paint matches my car beautifully and I am very happy.I am even more happy with the quality of commuinications and professionalism of Connor and his team. He was always punctual, respectful, and clear with his communications and timeline.I am so happy I found a good paint and body shop and am recommending him to any of my car friends. If you are looking for a good job, you found one!

  Doug porter
2 years ago
Took my truck to Top Tier to have custom mirrors installed that included welding a plate into place and reinforcing the door. They did a great job. They also stripped and painted the hood and center gray stripe. The blue was blended in.However I have to comment on the integrity of Connor and this shop. After getting home I noticed a couple minor issues and they quickly resolved those issues and got my truck back to me. Thank you much for your work on the truck!Services: Painting, Body & Trim

  Matthew Thorsteinson
9 months ago
Someone did a number to the front corner of my Ford Escape and Top Tier gave me an estimate quickly, answering any questions my wife or I had about the process and putting our minds at ease. Once the car was in the shop, they were easy to get a hold of to give me updates on the repair and their customer service was amazing. The repair is flawless and you wouldn't be able to know the car was ever in an accident. We are super happy with the whole process and will definitely use them in the future!Services: Painting, Body & Trim

  Arley Harrel
3 years ago
We take very good care of our low mileage BMW 528 xi, and it is always garaged. So when we suffered two body damages to our car, we wanted them fixed back to like new condition. The most obvious damage was a dent and paint marring to the front left fender from a parking lot post. We also scrapped the low hanging bumper first on a steep driveway and then on a parking lot curb stop. The exterior paint is black sapphire metallic and we had been told by the BMW dealer this would be a challenging color to match and would require a paint shop with a bake cycle similar to the German factory.We took the BMW to Top-Tier Collision in Everett, and were extremely satisfied with the high quality repairs and paint match. We cannot discern any evidence of the body damage. And the paint on the front quarter panel and bumper match perfectly with the adjacent original paint. We could not be more pleased with the result.We highly recommend Top-Tier Collision for your body repair and paint needs.

  Yavor
2 years ago
Connor and his team restored my m3 to pre accident condition. The staff was very friendly and knowledgeable. They went above and Beyond to make sure there customers are happy. Thank youServices: Painting, Body & TrimServices: Painting, Body & Trim

  Barry Stroyan
3 years ago
My 2013 F350 super duty was the victim of a hit and run in which the passenger side of my truck had extensive damage. I met with Connor Harrel and was impressed with the cleanliness of his shop and his professional approach to my issues. He worked well with me throughout the claims process and I was very satisfied with his estimate as to what needed to be done to repair my vehicle. I really felt like he was working for me and not the insurance company. We stayed in touch throughout the repair and i really appreciated that. We had a bit of a deadline to fix the vehicle, a camping trip, and his crew really came through to make that happen.In the picture below you can see the completed vehicle. The door, B pillar and side truck bed had to be replaced because of the severity of the damage.I am very satisfied with the work done to my vehicle and would not hesitate to recommend him to friends and family.

  Corinne C
2 months ago
As a woman looking for repair shops it can be intimidating, Connor explained everything to me in detail, making me understand all the little details. He went above and beyond for a repair shop. Small town feels with great customer service.

  Marcus A
2 months ago
Connor and his crew are the best. Super professional and reliable. I will be a life long customer and highly recommend them!

  Dennis Murphy
3 years ago
After being rear-ended, I needed my 2017 Ford Expedition repaired. I had Top Tier provide an estimate, and they explained how they would work with the insurance company to make sure any non-visible damage was corrected. Their shop is clean and professional. Connor (owner) was great at communicating throughout the process. They did find additional damage (trailer hitch assembly) that the insurance company missed, and they made sure everything was fixed like new. All additional insurance approvals were handled by Top Tier. The process could not have been any simpler for me.My vehicle was ready when promised, and it was freshly washed on my arrival. The quality of Top Tier's work was perfect. Combined with Connor's great communication, I highly recommend this business for anyone needing auto body repairs!Services: Painting, Body & Trim

  Dan Hansen
3 years ago
In November 2019 I purchased a new-to-me 2010 Subaru. When I purchased it, I knew I'd need the rear bumper cover replaced, so I contacted a shop I'd used before and another one nearby. They were both fine, but their bids felt a little expensive and their calendars were so booked that I'd be waiting 6+ weeks for my car to be repaired. I had recently noticed Top Tier's shop open up along my route home, so I decided it wouldn't hurt to get a third bid.Everything about Top Tier fits their name. Connor, owner, greeted me right when I walked in and I could tell right away that customer service really matters to him. He was friendly, knowledgeable, experienced, and helpful. We talked about the bumper repair, as well as some of the other cosmetic issues on my 10 year old car. He recommended different options, but was never pushy. I decided to have the bumper replaced and a paint treatment (buffing of all scratches, polishing, waxing, etc.) applied to the entire car. After my initial meeting with Connor, I dropped my car off the next business day, and I had it back within a few days of my initial stop at Top Tier.Connor's work proved just as good as his service. Unless you were within a couple feet of my car, you'd think it got a new paint job all around. The OEM parts he used came straight from Subaru in Marysville, as he said that the fit is never quite right if you go aftermarket. Somehow, his costs were better than the other shops I'd received bids from, and I have a feeling Connor's work was better than theirs would have been, too. In addition to the work I asked him to perform, Connor also replaced some clips and reattached a lose trim piece free of charge.I never enjoy spending money to repair things, but it felt great to support the local guy who fully lived up to his business' name. In the event I need auto body repair in the future, I'll go straight to Top Tier and nowhere else.Services: Painting, Body & Trim

  Jose Guillen
2 years ago
Absolutely amazing service and pricing! My car was unfortunately a victim of a hit and run a few months ago. Before coming across top tier collision I had gotten quotes from several other body shops and no other body shop offered what Connor and his team offered nothing but the best of service! Unfortunately had some more damage done to my car and came back to see Connor and his team and again was offered nothing but the best. You can tell connor and his team really care about customer service and I love how connor always lays out the options you have and never does he try to push out anything onto you. You can tell they care about their work at top tier collision and always keep their word when it comes to pricing and time frames!This will be the only auto body shop I ever go to and will definitely recommend them to anyone who needs work done ! Thanks to Connor and his team my car looks newer than when I first bought it!Service: Painting

  Will Browning
2 years ago
Connor and his team did a great job working on my car. They made the experience very smooth. Very knowledgeable and kept me informed during the process. During these crazy times I appreciated the hard work and communication. Thanks again. Car looks brand new.Service: Body & TrimService: Body & Trim

  Jessica Erickson
3 years ago
I wish I could give this company more than just 5 stars. I have wrecked my fair share of cars and have been to TONS of autobody shops and this one is BY FAR the best. My car looks brand new and they saved me so much money. I dealt a lot with Connor over email and he was so helpful and did way more than he needed to. Everyone that works there is so kind and professional. They kept me updated the whole time and went above and beyond for me. My car was done in a WEEK! I will be recommending this shop to everyone. THANK YOU SO MUCH TOP TIER COLLISION!!! YOU GUYS ARE THE BEST!Services: Painting, Body & Trim

  Susan Covey
4 years ago
What amazing service; outstanding repair work, and all done so quickly - I was thrilled! Connor treated me with such respect; took his time to really check out the damage my car encountered; and was an excellent listener. What a refreshing change! The result - in 3 days - beautifully repaired car body. Other places I called had a 2-3 week wait and I felt like just a number. I highly recommend Top Tier Collision, Connor, owner to anyone needing body work - even if you do not live in Everett - well worth the drive!

  Meghan Rech
2 years ago
Connor made my experience so easy. My car was hit in a roundabout and it looks better now than it did when I got it new.I am very please with my experience here, it was quick, professional, and pretty affordable compared to other shops.I m very thankful I chose Top Tier Collision and will continue to give them my service and recommend them.Services: Painting, Body & Trim

  Ryan Eickmeyer
3 years ago
Absolutely amazing service and great prices. The guy that owns the place did amazing work! I needed a new fully painted bumper for my G35 and he did a great job and it was fast! He also made it really easy for me. Got me a rental car which picked me up and then dropped me off. I also had an old fogged-up headlight and he buffed it out and now it looks new - free of charge. I would recommend this place to anyone easy!Services: Painting, Body & Trim

  Angie McElroy
4 years ago
Connor was friendly, honest, efficient and detail-oriented. The shop is very clean, the business is organized and staff are knowledgeable. The clean waiting room with toys for kids was a life saver! Our SUV was repaired to a brand-new condition with a freshly detailed interior and washed exterior.We selected Top Tier after visiting several other shops which appeared less organized and were more expensive. We highly recommend Top Tier Collision!

  Jose Foutch
8 months ago
As they offered to wrap my window for me they could not get me in to fix it in a reasonable amount of time and could not hold my vehicle in a safe place until that time so that I may get a rental from my insurance.One star for the passive aggressive response from the owner. Wouldn t trust this guy with a go-kart.What s funny is, EVERY CUSTOMER INTERACTION is in fact your opportunity to show your work. How you handle a customer in a tight situation is the only peak we get on how you operate BEFORE you operate. Why would I let someone work on my car when they can t even own up to a mistake they made on the phone.

  Denise L
3 years ago
This place is top notch with everything they do. They repaired our 2016 Ford Focus due to a rear end accident. Went through entire process with them and had no questions. Everything was explained to the tee. When we picked up our vehicle it looked brand new. I would highly recommend these guys for any and all your collision repairs. Great job!!!