Point S Tire & Automotive

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Lee Ice
4 days ago
My experience has been excellent, I highly recommend them. They have provided service on all 3 of my cars. They are my go to for tires and brakes. I have had problems at other bigger name brand tire shops, it is nice to find a honest shop I can trust.

  Caroline Waite
2 months ago
Bad first customer service experience. The man was rude to my partner over the phone by having an attitude and gave passive aggressive comments. We were looking to get her car s brake fluid replaced and we were recommended this place for the first time. Unfortunately the dude seemed to be having a bad day and was disrespectful and was impatient when my partner asked questions. he told her to slow down when asking to spell her name and sounded more upset at her when he couldn t hear her. He expected her to know what time the store opens and when she should come in. Stated well we open at 8 so and??? We were not given a quote, but we would ve followed through with the appointment if they were nice and wanting to listen to us just over the phone.

  Susan Cox
4 weeks ago
I was passing through Everett today & I stopped by Point S to get air in my tire. Everyone (Jim & Phil) that I met were incredibly polite, friendly, professional. I was back on the rode in less than 30 minutes!! Great group of guys. Very thankful for their help.Ps: the women s restroom was very nice & not grease monkey ish . lol!!

  Dean Dunlop
4 months ago
Marc and the boys always take really good care of me and my family. I ve brought numerous sets of tires from Point S as well as other parts for my vehicles. Top rated place. Highly recommended.

  Alexa Sanchez
6 months ago
I had the opportunity to speak with Phil, not only was he professional and efficient but he provided overall fantastic customer service. He was able to get back to me quickly and work within my budget range for a full set of tires on a short notice. I highly recommend this shop.

  Steve Kunz
9 months ago
Great tire store with first class service! Had a problem with an oil sensor and leaving on a long trip. The team at point S went to work, found the sensor and stayed after hours to get me on the road. I highly recommend this store for tires or any service they offer. Thanks Point S! You got my business!

  Dom
2 years ago
Great service and customer service! Was able to walk in and get out without an appointment within 45 minutes. My whole car was way outta alignment and couldn t be more thankful for the knowledgeable and helpful crew! Completely fixed my alignment, while I was waiting in their nice clean waiting room as well as the office. Never going anywhere else for things like alignment tires etc point s has it down! 100/10 would recommend them to any of my friends or family. Thank you point s of everett

  reid hale (RH87)
5 years ago
I would not recommend this shop.I used to be an auto mechanic by trade and now an aircraft technician. I don t normally have others work on my vehicles and this is the exact reason why....Stopped by and they sold me used lug nuts for $105, they where the only ones that had them and half price from new so I paid it. Made small talk with the guy and he was nice enough and talked good sales pitch so decided to save myself some time and give them a shot.( these lugs nuts where used off vehicles they worked on)Dropped my vehicle off for an alignment after Phil behind the counter told me how good their shop is compared to others. Asked for an alignment and if it needed any steering components it had new parts on the front seat (parts purchased Years prior) . He said he would give me a call.Get an call and hour or 2 later telling me that I needed an inner and out tie rod end. And that he won t install customers parts. Asked him why he didn t tell me that when I talked to him face to face and the best reason he came up with is it is policy. I picked up the vehicle and he charged me a $43 dollar Diagnostic fee even they hadn t done any work and he has already charged me $105 dollars for USED LUG NUTS.Kept apologizing to me and asked me not to hate him......Phil knowingly wasted my time and tried to nickel and dime me and force me into using his parts that are marked up even though he made no mention of this as I looked him in the eye. This is the practice of a bad auto repair shop.Brought my vehicle to Firestone down the road they did my alignment while I waited and even installed my new parts for free ( even though they were NOT asked to do so) and gave me a life time alignment for free ( also without asking)DON T WAIST YOUR TIME GO SOMEWHERE ELSE

  Mike Haner
2 years ago
I was a long time customer until they did a tune up on my work van that took a week.Then it still ran rough, but they couldn't read or clear the engine codes and said "the ecu needs to relearn, drive it a bit and it'll smooth out."I called back and was talking about a potential head gasket repair, when the manager said that was a tough job, and they would have to cut the radiator support to get the engine out.That was a big red flag, so I went to a different mechanic who found that the spark plug wire on cylander 6 was not connected.When I went back to explain the situation with the write up from the second mechanic, Point S only offered a small refund in comparison to the cost of diagnostic services at the second mechanic.

  Skylar
4 months ago
Phil worked with me got all tires lights off my van. Thanks Phil!!

  Suzanna Schlosser
3 years ago
Very good customer service, extremely efficient very knowledgeable about what works best for your vehicle. I needed a new set of tires I feel I got great tires at a great price. I highly recommend Point S in Everett The owners name is Marc he is very attentive to what you need

  Clint Clark
7 years ago
Just replaced tires on my Isuzu Trooper. Excellent customer service! Quick turn-around. Great price. I'll definitely be going back to get my tires rotated, and will likely have my oil changes done here as well. Highly recommended!

  Steve Lorenzini
10 years ago
I really appreciate the team at this Tire Factory, top notch techs and superb customer service. I pulled in to have my front end aligned and radiator flushed on my 04 RAM. I had new tires on the truck which I had purchased elsewhere, they discovered one to be out of round and the other three to be out of balance, they re-balanced my tires and advised me to return the one out of round, and didn't charge me a cent. That is going above and beyond the responsibility of customer service. I've had maintenance done here on my truck in the past and will definitely be doing all my service with these guys in the future. They know what they're doing, provide a very timely service at a reasonable cost, and they stand behind their work. I'll be back!

  Linda Smith
3 years ago
I would never take my car anywhere else. Phil is always helpful & Joe is always a pro. They have been helping me since 2007 and always so nice AND FAIR. Ladies, they won't pull a fast one on you if you know nothing about cars like me! I have a mask with their name on it & I wear it proudly!

  Valerie Cortes
3 years ago
This place is great! I really appreciated Phil and his patience and transparency while working on my car. He took the time to show, explain, and educated me about what was happening. Went above and beyond to make sure that my car was in good hands. Thank you!

  David Curtiss
8 years ago
I just moved here from Tacoma and was looking around for a skilled and trustworthy shop to work on my extremely finicky and maintenance intensive old Jag while also tolerating my coffee-induced relentless pacing. These guys fit the bill and were friendly and honest throughout all of my dealings with them. I know a thing or two about cars and used to do most of my own work but have less time to do so these days since I both work and go to school full time. I have had a lot of shops try and screw me over as they see dollar signs when I roll up in my gaudy car, but I have always known better and never let them get the best of me. However, this shop is different and I think they place a premium on customer retention rather than upselling and making a quick buck as fast as possible, which is a welcome experience to go through as a customer. Furthermore, these guys are both accommodating and non-egotistical. I am picky about how my car gets serviced, and like to pick out my own parts and fluids, sometimes even bringing in my own tools for the techs to use on a job and these guys have never raised an eyebrow at me for doing so. So far, I have spent a lot of money with Everett Tire Factory and it looks like I will continue doing so. They have yet to disappoint, and I trust them to always do the right thing. Its one thing for a car guy like me to go in and get treated fairly but its an entirely different story for a vulnerable single mom with little to no car maintenance knowledge to have the same experience. Based upon what I have experienced, I would have no trouble sending someone like that to Everett Tire Factory as I think they prioritize ethics and values in a way that few other shops do...

  Kevin LaBerge
8 years ago
I needed new rubber all around, low profile 235 40 ZR18, which are fairly rare. They totally set me up for just over $300 including warranty, and the tires are equal to my OEM models in specs and performance. They even gave me advice on a wheel problem. Very good service and prices. I will definitely be going back.

  Snow Rose
5 years ago
Extremely poor experience as first time customer. They took over an hour just to inspect my brakes and I'm pretty sure they messed up my car while they were in there. They decided to "do an inspection" on my car, which was just them seeing if my lights work and pulling up the recommended maintenance from the manufacturer. And then based on their "inspection" they told me that I needed like 4 really important things done to my car and tried to scare me into doing the repairs through them immediately. They over-quoted me on everything they wanted to do to my car and tried to tell me the parts that they recommend would cost $XXXX and when I found them (the same exact parts and brand the guy recommended) online for less than I was quoted for the part the guy tried to say that he wouldn't trust those parts in his car and basically told me HIS parts are better and HIS way is the only right way to do it. Lots of scare tactics and then once I left both of my headlights "mysteriously" went out at the same time.Update because I called the Everett Hyundai dealer and they quoted me almost half the price that the guy at Point S did and told me I should never pay anywhere near the price Point S quoted me. Apparently Point S thinks they're better than a dealership.

  Cris Fauver
5 years ago
Absolute best place to get your vehicles worked on. Great prices. They are very detail oriented, don't miss a thing. They get things done in a timely manner and have great customer service! Will recommend them every time. Thank you for such great service!

  Kjersti Anderson
4 years ago
Amazing service at a great value. Really good at getting your car in as quickly as possible. I live kind of far away but will always come here for my car related problems. Would give them six stars if I could.

  Brad Thompson
3 years ago
Point S in Everett has had the same owner and employees for as long as I have been going there (20 years). Always treated with respect. They have a variety of tire brands and do mechanical work too. I would highly recommend taking your car or truck there.

  Ben Fukui
7 years ago
Went to Marc the owner of the shop, I was in need of some good tires for my move to Spokane. He recommended Nokian WR G3 tires. Perfect timing as well had them installed the day before about 4-5 in of snow so I got to test them out on the way to work. I've never felt so comfortable driving in the snow! I would highly recommend going to Point S very friendly, great fast service and extremely knowledgeable! Definitely a returning customer. Thanks Marc!

  tyler tremain
4 years ago
Good communication. But check all the prices they quote you. I checked there pirce for brake service they marked up the parts by 85 to 100% compared to what i could get the same parts for. They did about $2000 of. Work. I got a quote for the same work from another shop and they were $500 cheaper. I confronted them and they could care less. I will never use them again. And dont recommend them to any one. If you do use the get another quote and checke there part prices to what you can get them for. I only write reviews when a shop is really good or really bad and only after i have given them a chance to make it right.

  David Marriott
4 years ago
Short notice request for a specific fit tire on a late Friday afternoon? Done deal thanks to Marc and Phil. Point S is my Go-To place for tires and car care. I recommend to anyone and everyone I know.

  Missa
5 years ago
Fabulous customer service. Marc and his team helped me out in a pinch. I was working with another shop trying to get my jeep lifted which was financed through the dealership. The shop I previously worked with tried to rip me off and when I approached Marc with the problem, he bent over backwards to get me what I wanted for a fair price. Love my new jeep!! (Point S Tire installed a 4.5" skyjacker lift, 37" grappler tires, 17" XD wheels, a rough country front bumper w/lights and winch on my new Wrangler JL).

  Ebrima ceesay
5 years ago
STOP GOING TO THIS SHOP FOR SERVICE!!!First of all, I took my 2013 nissan pathfinder for a oil change, I paid close to $100 for oil change whereby i always do my oil changes at nissan Everett. They said they change my oil but never reset the settings, I still get the oil change warning.I have returned to give them more business. I brought my BMW 3 series for tire check due to low air pressure. Day one, I was told by (Paul) that they reset my tire pressure because they cannot find the lug nuts to remove the tire and check why its low pressure. I locate the lug nut myself for them to check my tires.After checking i was told the i needed a new tire and i would also need a tire rotation. It's going to cost over $350. I was having second thoughts to take it to somewhere else, but i decided that since they spend their time i will give them the service.After several hours waiting for my car to be done, (Marc/Mark) Came and told me that i have some bad new to tell you. We align your rear tires but not able to do the front tires. They broke down one of my bolt in the tie rod ends. Mark told me he will look for the parts and let me know when i can bring the car in for them to fix it.We agreed to bring the car in on a monday, as i arrive for my appointment, Paul told me the parts are here, parts and labor will be around $500.00.COULD YOU IMAGING THEY BROKE DOWN A PART ON MY CAR AND WANTS TO CAST THE BLAME ON MY CAR, SAYING MY BOLTS ARE FROZEN, THEN WHY DO YOU HAVE TO FORCE TAKING THE BOLT OUT.DO NOT TAKE YOUR CARE TO POINT S, THEY WILL DO ANYTHING TO GET YOUR MONEY EVEN IF IT MEANS DAMAGING YOUR CAR.

  Denise Galasso
6 years ago
The BEST place to go for tires is Point S. There is no way I could get 3 brand new tires at such a low price anywhere else. The store is very clean. The waiting room was nice and full of free coffee. The best part was viewing the Silvertip's zambonini shown by the team that built it and knowing this team has been assisting Everett for years. I will always return to Point S.

  D Lavine-Haney
7 months ago
Very fast and friendly and they know what they're doing even it comes to car repair!

  Anton Yefremov
3 years ago
Great customer support, not the priciest place in Everett to do allignment, so that makes it a great option for those who question Les Schwab or Firestone quality.By the way, their waiting area is pretty neat, come see for yourself.

  Brian F
9 years ago
I had a flat and needed a new tire ASAP. Every place in my area either wanted to do a substitute brand (at a ridiculous price) or a special order that took 3-5 days to arrive.Everett Tire Factory was the only place that not only had the 2nd lowest price in my area, but also was able to special order my exact tire and have it ready THE NEXT DAY. They called me around Noon and told me my tire arrived. I swung by and it done in less than 25 mins.Fast, friendly, accurate, - Just Amazing.