Pep Boys

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Rod W
a week ago
Johnny, Gary and team are my go to for service on our vehicles. They're honest, thorough and ensure that you understand the details and comfortable with the solution before they proceed. They put their customers first, and I recommend them to anyone seeking reliable car care.

  Glenn Morita
a month ago
It had been a while since this car was in for servicing so there were a few things that needed to be adressed. Johnny let me know right away and provided an estimate of the cost over the phone.Communications with this crew is excellent and they will explain exactly what needs to be done immediately and what can be postponed for a while.They always provide excellent service.

  alex mercer
a month ago
Very friendly! Took car in for vibration in the pedals and they went on a test drive with me to help better understand the problem, then proceeded to check my engine just to make sure no charge as there wasn t a problem! They humored my inexperience with these types of sounds from a car, and I was grateful they did as it s allowing me peace of mind. They found another, potentially serious issue in the process and got it fixed same day however! Will go back if there s any issues in the future.

  Dior Ella
3 weeks ago
We have a fleet that we bring in and the whole staff from Gary, Johnny, Mikee, Renee and the rest of the team are all phenomenal!

  Thomas Greywolf
2 months ago
This Pep Boy's on 128th in Everett is fantastic.Experienced mechanics and professional staff who do a great job. I've been here twice for major repairs to my Chevy Suburban with nothing but great results.Saved me a couple $100 each time by giving me a veteran's discount that I didn't even ask for.I can't Champion them enough.

  Salvatore McCarty
3 months ago
This is the right place to go. Gary and his team were great, and I got a fair deal, along with great suggestions and consultation on what I needed done with my tires and alignment. I'd recommend calling in, it was way easier getting everything done on the phone than using the website.

  Abbigail Leslie
a month ago
Definitely recommend and trust Pepboys!! I went in for an oil change and they were able to find the issues with my car for a reasonable price. The last shop I went to told me they couldn t figure out what s wrong and that I should sell it. I ll be a returning customer!

  Devon Edwards
2 months ago
Pep boys always has my back and for a great price. I ve taken my car else where, but they are never as good as this pep boys with price and customers service. I would trust these employees to fix my car at any point. Thank you Pep Boys, I ll be seeing you guys anytime I have an issue with my car.

  Katelynn Thacker
a month ago
Johnny and the team were nothing short of AMAZING. I m gearing up for a cross country roadtrip and was only going to be in Everett for a couple of days before embarking. Go figure, I started to hear *slight* road noise but couldn t quite narrow down (on my own) where it was coming from a few days before arriving in Everett. Johnny saw the urgency and the tight budget I was on and made it his mission to find any and all that might need to be replaced/maintenanced on my car to ensure a safe arrival to my destination in TN. He was completely honest and blunt with what I should worry about most and did not pressure me in the slightest to add services I didn t need... nor did he treat me like a clueless girl. He happily worked with my chaotic schedule and had my car done in the matter of 4 hours start to finish (both rear wheel bearings needed replacing). I typically do all of my cars maintenance on my own/with friends as I have had a sour taste in my mouth from mainstream service shops for a long time. So for me to A. leave a review and B. HIGHLY recommend a shop to anyone is a big deal. These guys were amazing.

  Jesse Shea
a month ago
Not even 2 months after purchasing a 2010 Rav4 it started experiencing what I imagine having a large knot/ bump in one of the tires but would happen off and on randomly. The nearby Jiffy Lube advices me to take it to one of their full service locations but that was over 20 miles away, so by happenstance I came here and I m glad I did.Johnny at the front desk was very helpful and patient as I m not mechanically inclined, so hearing me trying to imitate the noise and explain the problem was similar to a new born talking to an engineer. So he had Oscar take it for a drive with me, and as expected the noise and bump wasn t happening go figure, but after a while he could slightly feel it in the steering wheel. If it wasn t for Oscars experience and knowledge I could have ending up paying for a bunch of unnecessary inspections and diagnostics.Ended up being an issue with the back tires, all 4 are run flats so it makes it difficult to tell, I planned on getting tires before next winter anyway so I adjusted my budget and went with what they recommended and it s driving so much better now. I ve had horrible experiences with mechanics and even though I wasn t expecting to pay that much at the moment I m glad they were able to fix the issue and make it drive better then when I got it. They even cut the inspection cost and threw in a free alignment so overall it s worth it. Thanks guys.

  Rotem Drori
4 months ago
I only interacted with Gary, but he was great! He even made sure I know of possible coupons! The alignment was wonderful and my care returned to me in the same state (I just had to reset my seat and mirrors, which I do after anyone else drives my car anyway). I recommend it!

  Levi Olson
3 months ago
Had a car in on Saturday, had issuesafter some routine maintenance. Manager called me on Sunday and got me a tow Monday morning to fix it, greatly appreciate the level of service. Thank you to the team and the manager, Johnny for taking such a personable approach.

  khurram shahzad
3 months ago
Had a excellent experience getting my brakes repaired. Gary and team was fast and efficient. Had my estimate and repair done same day. Pricing was competitive too.

  Paul Drahota
6 months ago
Great job! I had my rear brakes replaced and they finished in a couple of hours. They promptly called me let me know that they're finished with the car. The cost wasn't to bad or expensive. Highly recommend!

  Jacey Caves-Callarman
2 weeks ago
They didn't have the tire I needed, but they were very kind and helpful, and even put my spare tire on for me free of charge and recommended another place that might have what I was looking for. They didn't have to do that, but it was a big help!

  brad bacon
2 weeks ago
Very friendly and helpful with my car needs!Plus a free courtesy inspection helped me know the condition of my car. Thanks pepboys!

  Reanna Fike
2 months ago
I Needed my headlights changed out. I bought the bulbs elsewhere because they were cheaper and all pep boys had to do was 10 mins worth of work to change them out. The assistant manager proceeded to tell me it was going to be $215 dollars. Granted the website says starting at 20 dollars but still over 200 dollars to replace 4 bulbs??? Ridiculous!!! I smiled at first and said that s not possible because I ve looked it up online at it s an easy switch probably 15 mins max worth of work. The assistant manager Gary, said that s the price when you bring in your own bulbs. I won t ever go here or to the one on Everett mall way, they will just rip you off or try too. I ended up having a friend of mine help me change them and lo and behold, easy peasy. Took us 10 mins to replace all 4 bulbs. Don t let them overcharge you here.

  Nico Caballero
3 months ago
Had a dead battery and asked them to take a look at replacing it. The mechanic working yelled from the back that he wouldn't even bother to give it a look. The receptionist apologized that he wouldn't help and said I should try another Pep Boys.No thanks, O'Reilly's had someone come out to my car within a minute of me entering the store and got me the battery I needed.

  K S
6 months ago
Just had another great experience with these guys, went out of their way to get my car fixed ahead of schedule! Really can't recommend them enough!These guys are great, old school mechanics who are willing to take the time to explain any issues and what your options are to resolve them. That's pretty rare these days but (as someone whose not particularly knowledgeable about cars) I really appreciate it.Wouldn't hesitate to recommend them to family or friends!

  Kendal Nakashima
6 months ago
Made an oil change appointment on their website for a Friday. They called to let me know there was an issue and had to reschedule. There was a discount for an oil change that was expiring on Saturday and the next available wasn t until Tuesday. They ended up honoring the discount for me which was very appreciated!!

  Brian Keene
4 months ago
The guys were both fast and thorough in resolving an issue that another chain couldn't deal with in three trips.Very happy to deal with professionals rather than unsupervised kids.I'll be back.

  Marie Roberts
5 days ago
Excellent service quick curious and responsive. Much appreciated work done at the pep boys in Everett wa 128th location!!�!

  Yu Tse
7 months ago
So far this is the best experience of car service in the town for me. They found out a nail in one of the tire but did not went through the tire, they take it out for free. Dealership may already told me to change my tire. They are professional and honest to customer. Johnny and Oscar are very nice guy too!

  Jeff Burton
5 months ago
My wife and I have been taking our cars to Pep Boys for years now. Gary and Johnny are very knowledgeable and honest when it comes to maintaining our cars and the mechanics have always done a great job.

  Chris Armstrong
7 months ago
Very friendly, honest, and fair. Four stars only because the appointment took longer than expected (over three hours for new tires and an alignment), but this seems to be a very well-run shop and I d be happy to bring my car here again.

  Jazmyn Bragg
5 months ago
Great service and and experience. I was able to get my battery replaced at this pep boys faster than expected and still make it to work for at least more than half the day. Thank you!

  Balram Kandoria
2 months ago
Great Tire Changes. The staff are easy to get along with and provided great recommendations to help me get the best tune possible

  Mona Rains
7 months ago
WOW is what I have to say! This is the best place ever and they fit me in on a busy Monday when I walked in without an appointment. I felt safe with them as I was able to make decisions in the process based on my travel needs and schedule. Highly recommend!

  Monica Kaur
9 months ago
Me and my partner have had to go to Pep Boys for a few car issues in the last few months (change tires, break pads, alignment check etc) and the team there has been absolutely wonderful. They are very knowledgeable and kind gentlemen and I have only had a positive experience with them. Highly recommend.

  Frank Poblocki
a month ago
I have always had great experiences at this Pep Boys location. Less like a chain, more like your trusted neighborhood mechanic. Always up front and fair. Quality of work has always been top notch!