ONB Automotive Repair

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Rene Lomeli
a month ago
Repairs where done good and in a timely manner. However, engine covers we either not fastened or were broken.Drivers side cover, over the brake master cylinder was not fastened. Passengers side cover, tab was broken. This is easy to access and verify. It takes a considerable amount of force to brake this, my guess it was broken while the cover was off.

  Julie Smith
a month ago
I just need to update this review, and it hurts to do so. I have been a customer for around 20 years and simply can not believe my recent experience. This used to be the type of shop you could bring your ailing vehicle to, get an honest estimate, and repair for a modest price.Recently, our car had to go into the shop. After several days, we were given a quote based upon another car that they recently did. The price is so exorbitant that it is the same as saying our car is dead.After a few days of dealing with the shock and trying to figure out the next steps, a relative suggested another shop for a 2nd opinion. I am so glad that we did. Turns out that we were quoted for things that are just fine as well as overcharged! We can get the car fixed to run as good as new for a fraction of the cost. I never thought we would experience this with this business. They have been honest and dependable for so long. Now, it is just a gut punch when things are at their worst. Goodbye, old friend.

  Chad Mayer
a week ago
People were nice, but took my car in for an estimate and felt like communication was very lacking. Be aware that they charge $200 to just look at the car, which was not communicated to me at all, and I never signed anything. the man behind the counter acknowledged this but just said "sorry." then after being charged $200 and not even given the estimate as they were waiting for a parts list, I had to even call back a day later for the actual estimate, which was $6500 higher than the next one I got.

  BS Dad Jokes
2 months ago
Honesty, Integrity and Hard Working. That describes this business. If you have been in the cess pool of auto repair shops around here you will be relieved once you find your way to ONB.Where is the personal touch, you ask? The owner personally made contact with me to discuss my vehicle repair needs. Every step of the way the process was blessed by honesty. This is a good, trustworthy shop. I spent $2k here and I don't feel bad about it. It was necessary.

  Teri Allerdice
a month ago
When someone tried to steal my Kia ONB were there 100%! got me right in kept my car with no charge while waiting for parts. When the parts arrived got my car done right away. Abby in the front-end worked with my insurance and kept me informed! I would highly recommend

  Angela E
3 months ago
ONB is great! They were able to get me in for an oil change on my desired date with somewhat short notice. I was offered a loaner to use (didn t use), and the service was friendly and thorough. I recommend!

  pamela gimenez
a week ago
Got my Subaru 60000 miles serviced. Always great service and fair pricing. Will bring in again for future car needs.

  Jody Siverson
a week ago
Guess what, my car is in good shape. Last September I was given a list of things wrong, that I could not afford. My experience was just like the first time I was there 8yrs ago.

  audrey kelly
5 months ago
Typical mechanic. They did the alternator, which we needed. But they gave us quotes for things they said were urgent which were of course unnecessary. Transmission fluid, coolant, etc. were all done 6 months ago. The battery was done less than 2 years ago but just to be sure we took it to an auto store to be tested. Lo and behold, the battery is fine and should be good for 2 to 4 more years

  Aaron Sanchez
6 months ago
ONB exceeded my expectations! My son's car was broken into, window smashed and the ignition pulled apart. They got the car in quickly, dealt with our insurance and communicated everything along the way. Some repair items weren't easy to find but instead of being content to wait for parts to become available they did a thorough search and had the parts shipped so we could get the car back quickly for the amount they originally quoted. Staff were very friendly and accommodating.

  Solice White (Aria)
5 months ago
I tore my oil Pan and had my car serviced to replace it because I was going to be driving across the country from Washington to North Carolina and I in the middle of my drive ran out of oil which is something that has never happened in the 4000 miles that I've put on that car and this was less than a 1000 miles into drive so I don't know what they did but I know they didn't do it right. Now I have a hole in my engine block and I don't even know if I'm going to be able to get my car fixed.

  Dottie Villesvlk
5 months ago
I appreciate the fact that you came quickly to my Aid when my car died there in your back parking lot, however the price to fix the problem overwhelmed me. But under the circumstances there is no way to get around that. You did save me from having to replace my rear brakes thank you for your kind and considerate service.

  Rachel Dahlquist
5 months ago
Please, please, please don't take your car here. They've had my car for days and all I keep hearing is we need more time and as of now I have no answers and a $800 bill. I tried to get a statement of what has all been done, wouldn't give me that. I asked how much more will this cost and I was told whatever the front desk quoted me. I said that we've already gone past the time quoted, so the mechanic said "well, then it will be more". I asked should I take my car to another mechanic? His response "you can do whatever you want". This place is shady...do not go there.

  Claudia Kusulos
4 months ago
Very pleased with service received - staff is friendly and kind. Please extend a special thank you to the service tech who did the actual work - ONB is fortunate to have such thoughtful good people. You are a really a great team! Thank you

  Leis L Machica
4 months ago
Loved chatting with the owner! I m glad they explained that they went through what immediate repairs I really needed vs dealership recommendations. Support local!

  CA Gray
4 years ago
After losing confidence w/Bucky's I headed over to ONB Auto. This crew, led by Mike, is the best in Everett, bar none.They are honest, forthright and willing to go over every detail of your repair with you. I've never had a mechanic explain to me in such great detail what is going on w/my car, and how they plan to fix it. They even take pics of the car's inner systems to help show you what's wrong and how it can be repaired. Wanna see your old part? No problem! They'll show it to you.They kept me updated on their progress every step of the way. They did only work they had cleared with me first. And they were able to diagnose and fix a problem that had previously stumped 3 other mechanics. Not only that, but they texted and called me a few days after I picked up my car just to make sure it was running well. And it is. I cannot recommend them enough! I'll never go anywhere else.They may not be the cheapest but they are THE BEST. And they're on par with other mechanics in the area. The only difference is they do things with the highest level of care, consideration, and accuracy all of the time. They're in no way scheming or interested in upselling, like so many mechanics I've come across. What I paid for is exactly what I got. No hidden charges. They were even willing to source salvage and refurbished parts for me to save on cost.For your convenience they have a drop box so you can drop off your car before or after business hours. And there is plenty of parking in front of the building as well as streetside. 5 star mechanics. Thank you, ONB! And thank you, Mike! You guys rock!

  Sharon Manuel
4 months ago
I ve had a honest, reliable and an excellent relationship with ONB Automotive. My vehicle has been well cared for and maintained.

  donna wray
a month ago
I was very happy with the work done on my auto, as I have with the work they have done on my auto the last seven years. I was alway able to get a loaner auto as will as well fast service on my auto.

  Michael Massey
2 weeks ago
When a business gives excellent customer service, what can I do but go back and recommend them to friends. I have been and continue to be impressed by the care of the team at ONB.

  Colton Davis
8 months ago
I cannot express enough how thrilled I am with the exceptional service I received from ONB Auto Repair in Everett! From start to finish, my experience with them was nothing short of outstanding. If I could give them more than 5 stars, I absolutely would!When my car developed an annoying oil leak, I scoured the internet for a reliable auto repair shop, and I'm so grateful I stumbled upon ONB Auto Repair. From the moment I walked in, I was greeted with a warm and welcoming atmosphere. The shop itself was clean and organized, a clear reflection of the professionalism that Dave, the owner, brings to his business.Speaking of Dave, what an absolute pleasure it was to work with him! His expertise and dedication to his craft were evident from the get-go. He took the time to patiently listen to my concerns, thoroughly inspect the issue, and then explained the repair process to me in a way that I could understand. It's rare to find someone in the auto repair industry who not only knows their stuff inside out but also cares about ensuring their customers are informed and comfortable every step of the way.The repair job itself was executed flawlessly. It's been a while since my car has run this smoothly and efficiently. The oil leak that had been plaguing me for weeks was completely resolved, thanks to the skillful hands at ONB Auto Repair.I must also commend the entire staff for their friendliness and professionalism. It's clear that they take pride in their work and strive to provide top-notch service to every customer. This level of commitment truly sets ONB Auto Repair apart from the rest.In conclusion, if you're in need of auto repair services in the Everett area, look no further than ONB Auto Repair. Dave and his team have won me over as a customer for life. Their professionalism, expertise, and genuine care for their customers make them stand head and shoulders above the competition. Thank you, ONB Auto Repair, for turning a stressful car issue into a positive and rewarding experience!

  Alphonso Mcghee
3 months ago
Came in to get my trunk opened after 45 min the only thing done was the head rest were removed. And no time of how much longer it would take. I owed 143.00 at this point I said forget it. Went home and was in the trunk in 30min what a joke of a shop. Not happy at all

  DC Forbes
a year ago
Great place! Stopped in for an emergency top-off of my brake fluid and they did it on-the-spot, no charge! Thanks guys, much appreciated!!( and they have a really cool sign :-)

  Scott Koon
11 months ago
Had to bring my Trailblazer in for an alignment after completing some suspension work. Not only did the crew at ONB get me in a day early they also gave me insights on some things I could do myself and save a few bucks. I will continue to recommend ONB Auto to anyone seeking quality repair with upfront and honest pricing. Always a pleasure knowing I'm getting quality products, great service and pricing. Thanks again ONB

  Michael Swanson
2 years ago
Did a clutch job and failed to use blue loc tite when tightening the two 10mm bolts on the internal slave cylinder. Bolts came loose and shredded outer pressure plate and bell housing caused transmission failure. I pulled it apart to see for myself. They refused any kind of warranty. Also on taking my car there for the clutch job the first time they said I needed to replace the battery witch I did and tested the a week prior said no tested it again and still working fine todayService: Transmission

  Stellie's K-9 Massage
9 months ago
I ve gone here twice for emergency repairs on my Fusion. Dave & his crew are kind, honest & I will continue to trust them with my car s needs. My dog is a big fan of the office treats too! Thanks for being there when we need it.

  MannyLYN De Leon
4 weeks ago
Everyone is very nice and helpful. I recommend ONB to everyone to make an appointment, I assure you will never regret.

  Joe Clark
9 months ago
Really great place to take your vehicle for repair. We had brakes and radiator repair work done. They were up front, honest and very fair. Great experience and glad that they are in Everett and so close to where we live. We will be back in the future!Services: Auto water leak repair, Auto brake repair, BrakesServices: Auto water leak repair, Auto brake repair, Brakes

  Jacob Camero
7 years ago
I was referred to this shop by my wife's co-worker. Was tentative to drop by ONB instead of going somewhere well known.I did not regret coming. Mike was extremely informative, professional, and accommodating. This is a great company to get honest diligent work done.If you come here, keep in mind that you'll be paying for quality work, and quality parts.I'd recommend this place to anyone.

  Courtney Sams
4 months ago
They are the best! So accommodating and now my 8yr old car runs like it s new

  Mauricio R de Morais (Minutos do Mau)
a year ago
CHECK THE ATTACHED PICTURESBE AWARE!!!! Two Thumbs down Left my car to bleed the air out of the brake system, next day went to pick up my vehicle and I was charged $700 for the service that never happened and I was told that the car needed a new ABS actuator and the price for the labor and parts was over $5000.Before I left the shop the front desk man also said that they may be interested in buying the vehicle, because the owner has a car fleet and I should expect a call from them with an offer. (Thankfully that never happened)I had some doubts about the diagnosis performed by ONB Automotive and decided to bring the car to the near by Toyota dealership for a second opinion, sure enough I was informed by the dealership that the issue with the brake has nothing to do with the ABS actuator and the problem was ACTUALY THE REAR DRUMS AND SHOES.At the end Toyota dealership charged me $1400 for diagnosis, parts, labor, air bleeding and coffee.I went back to their shop, explained the situation to the front desk man Dave and he said he was going to talk to the shop owner (also Dave) and around 7pm on the same day, he called me saying they have done all they could.Carfax advertise they're Toyota specialist, but they don't have the proper scan tool, or if they do so, they don't know how to use it, price wise expect to be at least 2X more expensive then the Toyota Dealership.Shame on you ONB Automotive Repair.BIG OLD BLACK HAT MECHANIC.I'LL NEVER STOP THERE AGAIN. UNPROFESSIONAL CONDUCT.DON'T GIVE YOUR HARD EARNED MONEY TO THOSE DIRT SCUMBAGS.