Cascade Collision Center

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Meher Khan
4 months ago
biggest scam of my life here. I had to pay out of pocket because i didn't want to go through insurance and they charged me twice as much as all surrounding car shops for a literal scratch. The front desk woman will snap at you constantly because she hates her job. Extremely unpleasant experience so just warning peopleDO NOT COME HERE!

  Anthony Johnston
2 months ago
A little lacking on customer service, but did a great job on my repairs and returned my car all clean inside and out!

  maddie galloway
a year ago
they were awesome, someone hit my front bumper and i had never worked with insurance or a body repair shop before and they were so easy to work with. kind people, honest from the get go and did an incredible job fixing my bumper/paint and head light, as well as checked on something for me i was worried about. they were booked out about 6 weeks or so but they had my car done in four days!! 10/10 would recommend.Services: Painting, Body & Trim

  trinity moon
3 years ago
My truck got hit while it was parked and had these guys take care of it. I was super happy with everything beginning to finish! Roy was awesome to work with, communication through the whole process was easy and well done. My truck looks fantastic inside and out, I could not be happier with their work, service and customer care. Not going anywhere else!Services: Painting, Body & Trim

  Leah McGuire
6 years ago
Fantastic customer service, impressive communication, timely work and and excellent finished product. A high standard has obviously been set! I cannot recommend this shop enough.A hit and run and a word of mouth recommendation brought me to Cascade Collision. They worked diligently with my insurance company to stay within a budget as to not total out my car. The paint blended perfectly, a huge tell to me that the shop is truely professional.The high bar of excellence they have set is obvious. I will absolutely use them again should the need arise. I cannot thank the shop enough for turning something so horribly unexpected into an experience with such a positive outcome!

  Nathan Springbok
7 years ago
I had a Subaru that needed some body work and got quotes from several body shops in the area. Some of the bigger corporate shops were hard to work with and unwilling to let me do some of the more minor repair myself. Roy and his team, however, were no nonsense and more than willing to work with me. I was super pleased by how honest and straightforward they were, and the repairs I asked for turned out great. I definitely saved a lot of money by going with this shop, and I highly recommend it over any other body shops in the area.

  Frank Simons
a year ago
We have used them exclusively for our luxury cars and have always been pleased. They are our only body shop! Highly recommend them! Frank S. Mill Creek

  Travis Johnson
2 years ago
They tried to convince me that a "fix is a fix". I had my truck vandalized, and because I did not want filler used on my 2016 f350, that I was trying to raise the price on the person who caused the damage, and they do not do business like this. Unbelievable. No, I would like my truck to be back to it's normal condition, and a "fix is not a fix". My insurance broker clearly stated that the damaged must be fixed to "as good" or "better condition" than it was before the incident. Bondo is not the equivalent. Instead of out of pocket, and recovering the money, I will now have to go through insurance who will force the issue of the proper repair, and cost the vandal more money. They have done everyone a disservice here. Very unprofessional conversation.

  Timothy Campbell
3 years ago
Dropped off my truck after meeting a light pull in a small parking lot. The estimate was less than I expected so I went ahead with the work. After getting my truck home and looking over the work I was blown away by their work and attention to detail. I would recommend them to anyone who needs autobody work. I am beyond happy with the work Cascade Collision did!!Services: Painting, Body & Trim

  Stephanie Lee
5 years ago
My car was in a hit and run and I had no idea where to take my car & I m SO happy that I brought it to Cascade Collision. The job was done so well and they were so good at calling me with updates and checking in to see when I was picking up my car. The cleaning job was also done incredibly well. I felt like I was driving my car off the Sales lot again haha. All in all, I m very happy with what they did. Definitely a job well done. Thank you!! (:

  Linda Galbreath
6 years ago
This is the second time I've had to use them. Everything is five stars!! The customer service, the integrity of the work, the time it took to complete the work. Not to mention they detailed my car, not part of the job. They dealt with the insurance company. I didn't have to. I can't say enough good things about this business. They take enormous pride in what they do and it shows!!

  Martina Strauss
7 years ago
I recently was involved in a car accident, in which my car was not drive-able. I had my car towed to Cascade Collision and let me say.. From the very moment my car arrived, they kept me informed as to what was happening with my insurance, parts being ordered, and the estimated time of completion! They are honest, and do whatever it takes to make their customers happy which is why I will be referring everyone to this company for collision repair! Best experience I have had in regards to car repair, and my car is perfect!! Thank you ALL!

  C C
2 years ago
My car was totaled when I was T-boned getting onto the freeway. The person who T-boned me, although being obviously in the wrong, claimed that they saw a green light and because I only had liability insurance I ended up being out about $5,000. After this happened insurance took so long to establish liability that my car had been stored at Cascade Collision center for almost a month. When insurance refused to pay for the storage fees (totaling almost $2000) I went and spoke with Roy Flowers. He immediately put me at ease and told me that they would take care of me. The owner of Cascade Collision knew that I could not afford to pay them so they graciously said that I didn't have to pay. I was speechless but their compassion and good will had saved me from being in a crippling financial situation. These people are honest and extremely compassionate and I will exclusively go to them in there future. THANK YOU CASCADE COLLISION!!!!!

  Dan Duvall
9 months ago
We are very pleased with the repairs made to our vehicle. We were rear-ended pretty severely and can not tell at all.

  Sam M
5 years ago
Not impressed. This is my first time needing to repair my vehicle after an accident with a raccoon. I called to see when i could get my vehicle in for an estimate. The guy over the phone insisted i wait for the appraisal from my insurance company ( i am a very busy mother of two toddlers while the accident was minor i want to deal with it as soon as possible). My insurance company informed me if i wanted to streamline the process i should go get an estimate from a repair shop of my choice. So instead of telling me how the whole insurance process goes, your employee should have just made an appointment.See my whole issue with this conversation was, is that my car has like no damage on the outside, but my worry is underneath. I can't get underneath the vehicle to take pictures and neither can an insurance adjuster without putting the vechile on a lift(hence the urgency to take it to a repair shop).You would have had my business if you had just made an appointment and not lectured me on how the insurance process goes( which btw, i spent one hour on the phone with an insurance agent yesterday going over), which i'm well aware of.If you didn't have time for an appointment, all you needed to do was let me know. I would have been willing to wait.

  Alex Sorochuk
4 years ago
I'm usually very picky when it comes to automotive repair and my standards were met. They kept me informed throughout the process and did an excellent job on the repair. Paint well blended and everything fits perfectly.

  Emily Heng
a year ago
Had an inquiry and my car buffed by this group and incredibly happy with the service. They're extremely helpful, informative, and I got exactly what I expected.

  Dawn Searles
6 years ago
Their customer service was outstanding and the quality of work was amazing. They did a great job on our F350 truck we recently had repaired. We highly recommend them

  Diego Linares
6 years ago
I was blown away at not only the quality of work, but the quality of service. Big thanks to the shop manager, Roy, and his staff!! This was my third time using this shop, and every time I found our car had been cleaned, inside & out!! I know exactly where I'm going next time!

  Christian Lodahl
3 years ago
I recently had some work done through cascade collision and they did an outstanding job and we're very fair with me and they are good people and an excellent business that do very good work which I appreciate very much My 2015 Jeep drives like brand new thank you so much highly recommend them.

  Robert Compton
2 years ago
Cascade collision was very professional fast and did amazing work on my 2016 Prius can't even tell it was damaged they were fast and made everything so easy highly recommended in my bookService: Body & TrimService: Body & Trim

  Michael Bailey
8 months ago
best body shop in the state!! great work amazing staff family owned no where is better!

  lucky spitzer
6 years ago
This business is first class, their workmanship is the best and great customer service; which is very hard to find now days. I highly recommend this business; my corvette looks amazing.

  Andrea Meza
4 years ago
The customer service was amazing My car was repaired in a timely manner and they even went above and beyond by cleaning the interior. I truely enjoyed my experience here

  Kathryn Unger
6 years ago
Years ago, my car was parked in a back lot while my daughter and co-workers were on a " morale-boosting " scavenger-hunt " When she returned to my vehicle, the back-end had been so badly damaged that we had to have it towed. Cascade Collision did SUCH a remarkable job repairing it!! THEY EVEN did a FULL DETAIL JOB on the interior!!I was elated!Thank you, CASCADE COLLISION !

  Preston K
6 years ago
Cascade did a great job. They even got my car done in half the time they originally told me. Bickford recomended them, and they weren't wrong.

  Jennifer Morrow
6 years ago
They fixed my car twice-both times good as new. Always quick and professional. Highly recommended.

  Phil Jones
5 years ago
Fast, friendly, and top quality! New bumper looks great. If I ever need body repairs again I know where to go.

  Lawrence Hawk
4 years ago
The gentleman doing estimates able to see customer without an appointment and it was very kind and courteous despite the emotional impact the accident had on the person because an uninsured motorist had destroyed this person's truck and the police let him get away with it even when the person left the scene of the accident and the police even told the uninsured motorist how to beat the ticket they gave him for not having insurance after he had fled the scene of the accident it had not been for this party quick reaction getting enough information about the person fleeing the scene the Arlington Police Department call the guy up and ask him to come back and did not even arrest him for leaving the scene of the accident nor give him a ticket for that it was more important for the K-9 Officer to get to the grade school to show off his dog to the children despite the trauma and depression it has now been afflicted on the innocent party and the innocent party is living on Social Security disability and if they turn it into their insurance company and they will be dropped and then they will become one of the people driving around with no insurance because they no longer can afford the premiums four criminals out there

  California Tint
a year ago
Michael and staff have been an absolute pleasure doing business. Will continue using their services in the future! Thank you guys!Service: Body & TrimService: Body & Trim