Atkins Rotary Specialties Inc

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Nik Doces
9 months ago
Atkins has been the biggest help during what is my first 13b rebuild experience. From balancing/porting, instructional videos for noobs like me, to next-day delivery of crucial components, and even a complementary tour of the facility. Nobody has the inventory or experience these guys have. There aren't many places like this anymore, let alone locally. I'm happy to help support their business and keep the rotary spirit alive!

  Moritz Schonbaum
4 weeks ago
Great customer service, ordered a rebuild kit. Was missing one of the contents, sent a email got a reply within a hour and the problem was perfectly resolved.

  Austin Gaudet
a year ago
It is truly AMAZING how dedicated these people are! I got my First Fd back in February and I can't tell you how many tiny little things have worn out due to age and every time Atkins comes through to save the day. So thankful that they ship their order fast too! Every part brings me closer to completing my dream restoration thank you Atkins!

  Matt A
a year ago
Recently had an RX8 in our shop that needed a rear main seal. I had sourced one already and it arrived as a steel version with only a single lip. I needed the proper rubber clad dual lip seal. I called at 3pm on Thursday and the woman I talked to said UPS hadn't been by yet. She was able to ship it out that night so I could get it the next day in Spokane and finish the job by Friday. Excellent customer service, they went above and beyond. I very much appreciate it! - Matt from Autocraft Dishman

  Jeff Hoover
a year ago
What a horrible place bought master rebuild kit got shorted a tip for my seal. Called was told its my fault they don't ever short people. Had to spend more money with this worthless company to finish this build. Don't waste your time or money with this company go elsewhere were customers matter.

  Adrian Wong
2 years ago
Great service for me. International order for a seal and gasket kit and a clutch from them (essentially 13B rebuild kit) and took just over a week to arrive as promised (and also in this Covid climate) which was even faster than stuff we ordered from Japan coming from a shorter distance. Realized I left out a part in my order the day after ordering and messaged them to add it to my order and Josh just threw it into my order free of charge.

  David Primm
2 years ago
Very poor customer service!!! Nothing but attitude when there is an issue. I ordered a seal kit it was lost or stolen by the post office. Of course that's not Atkins problem, so I reordered and payed again plus an additional part. I recieved the new seal kit but not the other part. When I called they shipping guy knew exactly what part it was cause he knew he didnt put it in the box. He said he would ship it, called 3 days later, more attitude and still not shipped. The ladies I delt with were very kind and helpful, the two guys need to be terminated. To the owner these guys are lazy and detrimental to your business. I read the other reviews and many have had the same experience as I have. When more people continue to write bad reviews it is simply costing you customers and money!!!

  Collyn Falzitto
a year ago
Definitely stressful to order from Atkins. Ive had issues the last few times I've ordered from them. Given not entirely their fault but still stressful non the less.

  skyler corpuz
3 years ago
Bought a clutch kit through them. After ten days, it wasn t shipped, so I emailed them inquiring why it hasn t been shipped, as it was 2 day UPS shipping. They didn t get back to me, so a few days later I sent a follow up email, and of course waited another couple of days with no response. So I called them, and explained that I ve been waiting for a clutch and have emailed a couple times, and that if it s on back order, (it said the item was in stock on their website), then I would rather just have the money refunded. They said they would call back. Never did, and a week later I saw the money was refunded to my account. So pretty much, it took 20 days just to find out they didn t have the clutch I ordered, and was huge waste my time, as my car is just sitting in the driveway with a bad clutch.

  Rick Riensche
2 years ago
Atkins is a go-to supplier for RX-8 parts. Good prices, everything always exactly as advertised, and super-quick turnaround with no gouging on shipping & handling fees. What more could I ask for? Nothing, so five stars for you!

  Elias Fraguada
4 years ago
I purchased a o ring seal and the package was broken lucky didn't got lost. Then purchased a seal kit pay for 2 day's delivery and got it in 4 days. To be honest as i always say Is better to pay extra for a item but you get the better service and better quality the trying to save money and have issues. NEVER AGAIN.

  rolland cloud
6 years ago
I bought a backup light switch from Adkins on Ebay. They sent the wrong part. I called to work out the problem and got an attitude instead. I had to pay shipping to send it back for an exchange. Not even a "we're sorry."A week later still no part and I live 250 miles away. I do not recommend this business. Customer service is not their concern. Buy elsewhere. Shipping costs are outrageous.

  Jester Cat
2 years ago
Very poor customer service. I initially ordered a few months back and paid for a specific shipping but instead received a longer shipping date and didn't get any explanation other than a refund back maybe 8 dollars. Joshua was rude as all could be about why it was changed and told me to shop elsewhere. And then I order today just going to get the cheapest delivery option so I don't deal with hassle and this fool calls me and tells me he's canceling my order.

  Eww Mmm
2 years ago
Josh Cook, I take it back. Thanks for being a stand up guy and apologizing and admitting you just wanted to get even .But don t take things personal, you should never try to make the customer feel how you feel, especially if you feel upset. Make the customer feel good and your reviews will be better. As you can see below the negative reviews are all about your customer service skills.

  Derick Dean
11 months ago
Great place wonderful family and team they got me exactly what I was looking for and helped with installing it and made sure I was set for the road. Couldn't have asked for much more hospitality

  Frank Flanagan
a year ago
Without Atkins , my rx7 wouldn't be the awesome machine , that it is .

  jo Wicked white evo8
11 months ago
Atkins always has the parts to keep your Mazda running! In store or fast shipping.

  Hans Brakeley
7 years ago
High shipping costs and basically non-existent customer service. Since RX-7 OEM parts are the same price regardless of vendor I'd take your business elsewhere. That I've had exclusively better experiences buying things via the honor system on forums should be embarrassing for an actual business.

  David Foster
2 years ago
Absolutely awesome! Went in just to grab a few parts for my engine rebuild and was given a full tour of there shop and all kinds of tips and tricks to help on my engine rebuild! Couldn't recommend these guys more.

  hennesseyjames1
3 years ago
Bought 2 parts small in size, 3lbs in weight. Shipping costs were ludicrous 1/3 of total. Then I still have to pay import fees. This is basically like highway robbery.

  Eric Bell
a year ago
Have bought parts multiple times before and had good experiences, but last purchase was a headache, received an incorrect part and provided details and pictures of old and received part and was told it was correct, then they finally let me return it and then admitted it was incorrect, but I was still left with paying for the shipping and when asked about getting refunded the return shipping, I was ignored and got a message saying my email couldn't be received anymore even though I replied back though our messages.

  Jason Dayberry
6 years ago
Went in person to pick up some rebuild kits,got a tour along with some building tips,very Friendly, and 40 years of experience

  Poop Bug
2 years ago
Thank very much for brand new parts .randy from Miami fl we ll be doing more business. Excellent customer service.heard all my concerns that what sold me thanks again.

  James Wood
7 years ago
Parts quality has always been top notch. Shipping can be a little high but just order more than one part at a time and it pays for itself.

  Rodrick Denton
3 years ago
Amazing customer service had all the parts on shelf I will return in the future to continue building my rotary

  Onix Aguila
5 years ago
Fast shipping. Very helpful and friendly staff. Thank you for the ICM it worked great.

  L.A. Britton
5 years ago
I work there and we have over 22000 parts for your mazda needs! Great family bussiness!

  Zane Taylor
a year ago
They have parts that are sold out elsewhere. Also the website is easy to use compared to some.

  Anthony Moore
a year ago
What a fantastic family owned and operated business. Very knowledgeable and courteous staff.

  Rob Petersen
a year ago
Hugely helpful resource for rotary vehicle owners, with tons of parts that are difficult to source elsewhere. Prompt shipping.