Accessibility
- Wheelchair accessible entrance
Reviews
Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.
KC Roe
a year ago
Norms Auto Repair is the best!! They got us in right away for an oil change so I could make it to Spokane for my Dr. appointment, and chemo. They are so respectful, and know what they are doing! I recommend Norm's to everyone!
holly windsong greenwood
a year ago
Scheduled a routine oil change and safety check. Paid about what I expected, including a collant system test. Explicit and detailed list of remaining life on many parts, including brake pads. Walked away better prepared for next round of required maintenance
Nancy Regan
4 years ago
So impressed with Norm s! We ve used them for regular maintenance on our two vehicles since we moved to Stevens County three years ago. Recently, they let us know that our Toyota was showing a couple of worrisome problems and quoted us about $500 to repair these issues. We scheduled an appointment and halfway through the day they called us to say once they got the parts off, the problems weren t as severe as originally thought and instead of paying $500, we only had to pay $45! As a woman, I ve had lots of mechanics take advantage of my lack of knowledge of cars, but not at Norm s! Their honesty and integrity in the way they run their shop will keep us with them as long as we are living here! We re recommending them to all of our friends! Thanks, Norm, for running your place with integrity! You have customers for life!
Mr.Bob Dobalina
3 years ago
Went in to get my 4WD fixed, they kept my vehicle for 3 days, charged $300 to look at it (more than what they initially told me). Blatantly lied about part costs by at least a thousand. By the end of it, they wanted over 5 grand to replace a transfer case and module.
Jonathan Day
4 years ago
Had good experiences here in the past but last time I went the mechanic forgot to tighten the lug nuts on one of my wheels. Started to drive away and the wheel almost fell off! Had to spend another hour waiting for them to find replacement lug nuts. Obviously I won't be back.
Adam Vandenberg
6 years ago
I live near Spokane and work in Colville. On the way to work today my 4Runner started making all kinds of clicking, popping, and grinding noise from the rear end. It seemed like U-joints to me. Barely made it to work and was ready to make plans to rent a car when a buddy suggested calling Norm's. I called over there at 8 am and spoke to Norm himself. He agreed that is was probably U-joints, and told me to bring it over right away so he could get it fixed same day and help me avoid renting a car. Said it would be done by 3:30, and I get a call saying it is complete at 3:32. Now that is service! These guys saved my rear (no pun intended)! They have made a customer out of me for sure. I'll even be driving the wife's car up here for service going forward. I cannot thank the team at Norm's enough for getting me back on the road so quick!
Lori Wilkening
8 years ago
Norm's has always given us great service, and they stand behind their work.About two years ago we had a water pump go bad and they repaired it. 6 months later the seal failed, and they replaced it at no charge.Most recently (Aug 2015) we had a u-joint fail on the Jeep a few days before a vacation trip and they got us in, and got it fixed so that we could leave for the trip on time.Even our children think a lot of the employees at Norm's. Whenever we drop of a vehicle they talk about the time we dropped a credit card through a slit in the center console of our Chrysler and couldn't figure out how to remove the console to get to it. We ran it down to Norms and their guy, at no charge, removed the console and retrieved the card.Stop by Norm's...you won't be disappointed.
Elizabeth Kuisel
3 years ago
Waited 3wks for an appointment drop off and 2 1/2 day's later never had even looked at it explains that there were still others ahead of us what's The point of the appointment!! Been a customer since you were at the airport but The unprofessional manner you handled this visit we Will be spending our money elsewhereService: ElectricalService: Electrical
Clayton Coleman
4 years ago
They did a great job for my daughters beetle. Great pricing and communication about what they noticed and progress on the work. They will be my shop of choice for sure!
Jason Reeves
3 years ago
Love these guys... Total trust. They go beyond the normal to help people resolve problems before bringing your vehicle in. Best in Stevens County! Well done gentlemen
Sara Blum
2 years ago
They were kind enough to fit me in on the day before i left the state. Great service and super quick. Thanks!Service: Oil changeService: Oil change
Judy Green
2 years ago
They did what they could to squeeze me in to fix my headlight and I'm happy everybody was nice and courteous thank you so much
Noah L-S
2 years ago
My fuel pump went out when I was on vacation in the kettle falls area. There was a week wait at all the shops I checked in town. These guys went out of their way to fit me in an back on the road. Thank you!Service: General repairs & maintenanceService: General repairs & maintenance
Tom Balis
3 years ago
The technician went above and beyond trying to take care of the issue I had with my vehicle. I would recommend norms to anybody.
Roger Johnson
2 years ago
All auto repair seems expensive but at least this is one place you get your money's worth. 100% 1st time satisfaction.
Kamisha Coffin
6 years ago
The only shop I take my cars to. He knows my family very well and has great prices.
Connie Brons
4 years ago
My truck was there and worked. Been told I'm not the first person you've over charged.
Robert Ring
4 years ago
The service was great! Expected large repair bill but turned out much less.
Danyelle Warner
5 years ago
Integrity, Honesty, Quality Work from people who stand behind their work and genuinely care about great customer service!
Cameron Franz
6 years ago
very pore. they dont know what. they are doing. very expensive and have many of times made things much worse.
Muriel Meyer
6 years ago
Always friendly service. Even if they refer you to another shop.
Debora Grady
3 years ago
The best service I have ever received!
Beverly Wood
3 years ago
I always receive excellent service at Norm's.
Ann Bowen
3 years ago
The mechanics really care about your car
Margie U
a year ago
Very trustworthy
Justin Smith
4 years ago
The service was great.
Ryan Clark
4 years ago
Great service and advice
Kandee Urseth
4 years ago
U will get straight answers !
Alex Grider
2 years ago
Abe's the man.