O'Reilly Auto Parts

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Samantha Rich
3 weeks ago
Trevor was super helpful when I brought my cousin in who was needing multiple bulbs replaced on her BMW. His customer service and patience was greatly appreciated!

  Danielle
6 months ago
Outstanding business. They have great products, huge selections, great prices, extremely convenient, tons of parking, upbeat atmosphere, clean establishment, and knowledgeable and kind employees! Trevor was absolutely amazing. He not only personally helped me tremendously but I watched him go over and beyond for other customers as well while I was there. He definitely put in effort and showed that he cares about the customers and their experience. Top tier service. He answered any and all questions I had, he knew exactly where things went/what tools and equipment I needed to fix my car issue and how to do it. He was extremely knowledgeable and a very hard worker.

  Heidi Matson
4 months ago
Trevor and the rest of the team at the Cheney store are amazing. Any time I have an issue with my car, they check the codes for me and give me an idea of what needs done, what parts I need, and any tips or tricks they've learned about getting the job done. This is my go to place for all my vehicle repairs. Stellar customer service, always above and beyond!

  Sam
6 months ago
The employees at the Cheney Oreilly always give the best customer service! I went in last week to get a check engine light code read, and Garrett who was working helped me out. He gave me full detail of what was going on with my car and what I should do next, his advice was very helpful. Thanks again for going above and beyond.

  Eric Boggan
6 months ago
If you're looking for knowledgeable automotive parts staff, you won't find it at Cheney, WA O'Reilly Auto Parts. Not one, but two parts counter staff told my kid that her 2003 Camry did not have a fuel filter. Even after she showed them reputable auto repair web sites confirming the presence of a fuel filter and the type, model number, and location, they still insisted it did not exist. Their reasoning was, and I quote, "I don't see one, so it doesn't have one." By the way, it's under the air filter canister.This is just embarrassing. They treated my kid like she was an ignorant little girl and we will never purchase anything from O'Reilly Auto Parts again.

  Donna Mason
3 months ago
Very helpful and knowledgeable & friendly. Needs a new slogan in advertising across the nation. But it is a catchy tune.

  Leah Foster
3 years ago
Andrew helped me get some thing off the top shelf because I m too short. And Joe was super nice and helped me out with some change because I had a little less than needed. Would highly recommend!

  Shawn Ricketson
10 months ago
I maintain 4 vehicles, so I'm a regular at O'Reilly Auto. My son's Toyota was showing symptoms of a weak battery....Kevin came out, tested the alternator and battery.......simple battery replacement...problem solved. However, shortly thereafter, the starter failed. I bemoaned i was going out of town the next day but Kevin assured me this was well within his expertise and even offered to help me replace it at the store. He grabbed his tools and off we went to work. I was thoroughly impressed not only with his mechanical ability but also with customer service demeanor. O'Reilly...you have a very capable and valuable employee....which are hard to come by. Kevin, again, Thank you..and thank you Daisy for allowing him the time to assist me.Customer since 2009...and many years to come.07 Chevy Silverado06 Toyota Matrix02 Dodge Grand Caravan09 Honda AccordO'Reilly Auto Parts keeps'em running!!

  Joel Marr
7 months ago
Our car broke down outside Cheney, and we were able to make it to the O'Reilly Auto Parts.Trevor helped us identify the problem and come up with a solution. He went above and beyond to give us the help we needed. Thanks, Trevor!

  Mne of the state
a year ago
Always helpful and honest about anything to do with my truck, boat, etc.. They even help us to try to locate parts for my friends 1967 Johnson outboard. When they didn't/couldn't find anything about it in their database, the guy who was helping us looked on ebay and a couple other sites. Full service all the way around.

  Jeremy Warden
7 months ago
Great store Best deals on parts in CheneyThese guys will take care of you

  Travis Wical
a year ago
Rob was super helpful and was able to answer literally any question I had about fixing up my Mustang. O Reillys in Cheney has been awesome!

  Ski Stachofsky
3 years ago
The staff at this store are awesome; they are super helpful, professional and extremely friendly! I spent almost 2hrs in their parking lot earlier today working on my truck with them continually coming out to check on me, bringing me tools to use and offering a hand when needed. Super impressed with this store and would recommend them to anyone looking for a place to shop that is beyond just another parts store.

  Colette Chenault
7 years ago
Excellent service and so polite. They actually came to us and helped jump our car; we did go right over and buy a battery, which was needed, and is still working quite well. When I call, they hold things for us, and they have a discount program. Again, very polite.

  Flip Acre
3 years ago
Great customer service and they go above and beyond any other auto parts store in what they'll do for your business. Very knowledgeable staff and they'll even help install some parts you buy (like a battery) and test parts to make sure you get the right item. I recommend this location over any other and over every other auto parts store. Great deals + great people = great store.

  Talesh Patel
6 years ago
Managers and staff are super friendly. Came in to grab quite a variety of detailing supplies (wasn't sure what I would actually use). Ended up having to return a couple items and was able to do so without any problems!

  Christine Sharp
2 years ago
Has what you need in a pinch. Just need a window chip repair kit and they had one in stock. They also have all the different kinds of headlight bulbs available. Very clean and orderly place.

  Melody Milovich
3 years ago
Most basic auto parts and supplies can be found here and if you can't find it in store they can order it for you. The staff are friendly, knowledgeable, & eager to help. Over all great place to shop for my auto part needs.

  Adam G
3 years ago
Two years later, I promised these guys I'd give them a great review. I was heading back east from Oregon, and my car had charging problems just outside of Moses Lake. It died just west of Sprague and the tow guy recommended towing it into Cheney. He dropped my car off at a hotel, but I was determined to get back on the road. After some inspection and research, I had determined it was my alternator pulley. Your staff was able to provide me the help, parts, morale, and tools to get it working right up until close. I was on my way back home and I am forever grateful! Keep up the great work fella's! If I ever have problems again in your neck of the woods, I will most certainly be back.

  Kevin Gomez
4 years ago
Man lemme tell ya,Geovanni, Ben, Antonio, Sam, Andrew, and Omar are the coolest dudes. They ll go out of their way to help you fix your problem. I look forward to visiting O Reilly Auto Parts whenever my vehicle needs a tune up. I ve been going there for a few years already and I know the staff by name. These guys really know their stuff!

  Carol Harmon MamaBear Bowling-Young
a year ago
I'm so use to having hands on help in the Omak store that coming to this store got me frustrated quickly.Their saving moment was when the man finally noticed I was frustrated and finally came and helped me.

  John Mangiantini
2 weeks ago
Very helpful people.

  Jardin Verde Claire
3 years ago
We called ahead to check if a certain part was in stock, it was, and they had it ready for us at the cash register when we arrived. They even helped carry it out. Excellent service!

  Diane
5 years ago
Update... Apparently the guy who treated my son like an idiot and disrespected him WAS THE STORE MANAGER. I went with the next day and he had a totally DIFFERENT attitude. I lowered the rating to 1 star because the store manager should treat customers with more respect and the manager should have MORE or at least a little knowledge on how to work on cars. This guy doesn't know ANYTHING about how to work on a car. So if you go here DONT talk to the store manager you WONT get accurate information and that could be dangerousSold us a part that did not even come close to what we needed and had to take it back. Never got the part we needed because the guy refused to listen. Im going with tomorrow and we had better get treated with more respect than the guy gave my son this evening. I will NOT tolerate disrespect when I'm bringing you my business. And I won't tolerate being sold the wrong part and you telling my son oh its a universal part WITH NO DAMN WAY TO MOUNT THE PART TO THE CAR. WHEN THE OLD PART HAS A BRACKET THE REPLACEMENT MUST ALSO HAVE A BRACKET.

  David T
4 years ago
Joshua went above and beyond his way to help me find a hose adapter! Great customer service, and I will definitely return! Thanks Josh!

  Roger Buck
11 months ago
Couldn't diagnose why check engine light is on. Simple job to do but didn't have proper plug for older vehicle.

  Julie Galloway
6 years ago
We were stuck on i90 today and called oreillys, they drove out to where we broke down and brought the parts to us so we could get back on the road home to Portland!! Thanks so much to the super friendly staff and Jason for driving out to bring us the parts!!

  Steve Burke
2 years ago
The crew at this store is amazing! They take great care of my business...look forward to working with them for many years to come!

  Don C
2 years ago
Easy to get help here. They have fair prices and surprisingly deep stock for a small town auto parts store.

  Sarah Stephens
11 months ago
Good little store to get your basic automotive needs.