Chrysler Jeep Dodge RAM Fiat Service Center

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Kyle Petroski
8 years ago
I had the best car dealer experience of my life at South Sound Trucks. My cars transmission went out so I went to this dealership just to look around. Lexi and Rob where the one's who helped me. Lexi was very friendly, informative, and patient with me.I wanted to test drive every truck and car that grabbed my attention. Then when it came down to it, two cars were left to decide from. Rob and Lexi made that decision a little easier for me by giving me the time I needed and listening to my needs. Overall great experience. If I ever need to buy a car again, South Sound Truck is where I will go.

  Brad Girard
3 years ago
The Service Manager, Rich Christian was flexible, professional, and kind.He ensured that my vehicle was in and out as quickly as he could.Excellent service. Excellent people.Hands down the best car dealership I have had the pleasure of purchasing from.

  Nathan Pruett
8 years ago
Love the Dealership and People in the Community! I grew up here and now have had the opportunity to help some of these people find a sweet truck! Its laid back, pricing is great, its like dealing with real people. This is feedback from some of my most recent customers one who shopped everywhere and said by far we had the deal on the right Hummer for him.

  Hannah Westley
7 years ago
Lexi is amazing!! If you ever want to buy a vehicle without being hassled she's the one to go to! She is always on time and ready with the vehicle we want to look at. We have bought 4 vehicles from her in the last couple years since she is nice and easygoing and makes your car buying experience fun. I highly recommend her!

  Anastasia Jacquez
2 years ago
Dean is a really great salesman, he is honest, upfront, and not a pushy one at all. Very much enjoyed working with him, so much so that we brought family there for their first vehicle.

  Keith Shepherd
7 years ago
Bought a truck from South Sound Trucks. Lexi was great, very helpful, informative, and not pushy. Listened to what we wanted and showed us many options in trucks before we chose the one we got. Thank you Lexi.

  Andrew Allen
8 years ago
Man what a great experience we had at South sound trucks. Our dealer was Kris and he fought tooth and nail to get us the same exact car I-5 Toyota said no to. We couldn't be happier and I couldn't recommend a better place. If you're looking for a new vehicle make sure you check out South sound trucks.

  Chance Graham
3 years ago
Went in for a very basic new module program ($130) Walked out with a $800 bill, and my truck on a tow truck with more issues than when it went in with. And the answer being, we don't know what's wrong, and we have to call someone else. Took it to another dodge dealer, they had it fixed in an hour. They simply replaced the module these guys tried to program. Faulty brand new oem module? Maybe. That's not there fault if so. But the inexperienced tech that may or may not have caused the programming issues is the real problem. Who knows, but I wasted a lot of money on someone throwing guesses when they should have just started with the obvious, warranty the part that was just replaced. This is where people's dealer fears come from. Then I had to nearly refuse to pay my bill to get A refund for parts I had returned over a month ago with no communication.2 stars just because the service writer was nice and understanding and finally got my refund issued for a month old return. Which shouldn't have been his job to do in the first place.Still a 1 star experience besides that after how well I was treated at a different dealer.Service: General repairs & maintenance

  Josh Oster
3 years ago
Usually pretty good. Although today scheduled an oil change at 11 am, showed up 10 min early like I tend to. But it's now noon and my truck hasn't even been looked at. Why say you have times available when you don't?

  Anna Baker
3 years ago
We picked up our 2021 Ram Promaster on December 17, 2020. At the time, we noticed that the van was missing the slider door window that we specifically ordered. We were told that it was okay to finish the purchase of the van and that they, I5 Dodge, would contact the Ram area manager to find out what it would take to get a new door/window. Well, here we are almost two months later with no resolution. We filed a complaint with Ram directly - who said they contacted "Jessica the sales manager" to make sure the proper paperwork was filed. We have reached out to I5 Dodge sales department on several occasions after our complaint with Ram and they always tell us they'll get back to us. The general manager, Joe, finally dumped us off on the service department. We last talked to the service dept on Feb 3rd. And they, in true I5 Dogde fashion, said they would look in to it and get back to us. It's now the 7th and no call back. Be careful when purchasing a vehicle with them - make sure it has everything you ordered - they'll take your money, but the service after that is terrible.

  Lisa Brownell
7 years ago
We have had a great car buying experience. Lexi was awesome to work with and very knowledgable. We have bought two vehicles so far and are very happy with both.

  Jacob Palmer
8 years ago
I had Thad London as a salesman He was very helpful in finding us the truck we were looking for at the price we needed. He was professional knew the trucks well and was intent on making sure we were satisfied. Thanks Thad from Kent and Angie.

  Spencer Gray
7 years ago
Purchased a 2013 Chevrolet Cruze, and am very satisfied. Great price, and warranty. The salesman, Brad Johnson, and Tanner Jones were very helpful, and I test drove a few different vehicles to find the one that I liked.

  Matthew Andrews
7 years ago
Low pressure sales. Shared what I was looking for and what I was willing to spend, was shown options within my range. Less than 4 hours after walking through the door I'm finalizing paperwork. Very happy about the speed of the deal. Thanks Lexi!

  Lacie Hamilton
8 years ago
We, Nick and Lacie, came to South Sound Trucks Chehalis looking for a Nisan Titan or a Toyota Tacoma. Gordon Abear told us about a fresh trade that just came in, a 2008 Toyota Tacoma. It was exactly what we were looking for! Gordon was a great help, no pressure sales. We will recommend friends and family to South Sound Trucks! Thanks for everything!-Lacie Hamilton

  Pothga Phillips
2 years ago
Lloyd is awesome!Look people, the dealership is always takes longer than expected. it's not the service managers fault. Be prepared, give yourself time.

  Rob Perkins
7 years ago
Thank you to Lexi, Rob, Armando, and Jesse for getting me into my truck. They all went above and beyond to help me with and fix the problem I was having. Through their efforts, I have become a loyal customer. I appreciate everything that you have done...

  Elysa Jones
7 years ago
I recently purchased a vehicle from South Sound Trucks and had a great experience buying my truck from Thad London. Great customer service and found me the truck I was looking for. Thanks Thad!!! Love my truck!

  Raymond Holdt
8 years ago
I came to South Sound Trucks Looking For A Diesel With Manual Transmission Gordon Abear Told me about a fresh trade that just came in today. He was a great Help, Will refer Friends to him and South Sound Trucks. Raymond Holdt

  Jason La Rose
9 years ago
Had the best experiance at this dealership. Our salesman Rich was good and helpful. Was in and out very quickly without having to sit for 4 hours like other dealerships.

  Chris
9 years ago
we had a wonderful experience at south sound trucks. a truly no hassel experience and rich christian was very knowledgeabe and helped with our decision. we are very happy with this and will definitely visit again!

  Martha Jean
4 years ago
Felt they deserved a 5 star rating til rain started leaking on my front window on the inside. Not bad but any moisture on the liner is not good, so will have to figure out how to repair it , since cars are sold as is.

  Jacob Hazlett
7 years ago
I have had lexi help me to purchase 2 new trucks and she has done an amazing job i would recommend her to anyone that needs a vehicle very good customer service. I would give her a raise of I were her boss

  The Car Factory
8 years ago
South Sound Trucks is the best lifted truck store in the Pacific North West! Excellent truck/vehicle selection, deals and a knowledgeable sales team!

  Mindijo Terrill
7 years ago
Excellent service and no hassle sales. We made a deal over the phone and made the hour drive. They made it worth while and were completely courteous and respectful. We will do business here again! Thank you!

  Bruce Charette
3 years ago
Bought a 3500 dodge, what a good deal. Drove from Spokane to Chehalis on a 1/2 tank of fuel. I'm pleased. Ty I-5 Dodge.

  Susan Srebernak
7 years ago
Worked with Lexi here, great customer service. Fast and friendly. Truly happy with our purchase and experience here. Thank you Lexi for a painless and pleasant experience

  Josh Shattuck
7 years ago
Good customer service. Fast and easy out. Very happy customer!!Tanner jones was a big help, made it smooth going, and very friendly.Thanks again guys,Josh

  Gabriel Garcia
3 years ago
Took my Jeep to have looked at for noise and is been three day and they have not call me or anything. Been trying to get a hold of the service department and nothing. Now have to drive there to get info on my car.

  Julie Dokter
7 years ago
Good. No pressure. Rich was really good and the finance guy was very good to. Had a few problems with some stuff but overall it was a pretty good experience