Burien Nissan Service

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Sonya Mausali
a month ago
Burien Service Team-The service department the worst ever. I had an appointment and was there for four hours on top of that paying 289.00 for brake fluid and my brakes are still squeaking. The lady at the service desk was very helpful but other than that Burien Nissan Service Department the WORST. Why schedule an appointment if your car goes back 2hours after you arrived this is point less. Suggestion-How about limit yourselves to a certain amount of cars that you all can work on so you wouldn't have this problem. And pay your mechanic good so they value their job and do a good work in a timely manner. When you do this to your customers it s like you don t value them at all. No one has hours on in to sit at the shop. Please respect your customers time and put yourself in their shoes. Treat people the way you want to be treated and stop ripping people off. Stop saying you all fixed something when clearly you haven t. I was only there for my free oil change that came with buying my car from there. Then I was told that I needed brake fluid at 289.00 I will not becoming back here it s not worth it. I would rather go to Jiffy Lube, they value their customers and do a good job.

  Cynthia V
2 months ago
I recently took in my car to for a recall and all point. It came back to me damaged. Something happened that caused my battery to no longer connect to the starter. Spoke with a customer service rep and he said that it was my fault that I don't drive it that much. I'm at a loss.

  Heidi Bruns
5 years ago
It's best to make an appointment to come get your oil change. They do a great job. You get everything checked on your car. They will tell you what you need and when it should be replaced. The waiting area is clean and nice. When waiting for your car to get done with services. There is a coffee machine. They have hot tea and water.

  Mary Peters
9 months ago
I've come here regularly over the last several years for oil changes. They quote oil change as $89, but with the "shop fee" it's really $105. It turns out every service I've done has this quoted price - up on the readerboard above the desk - and the real price. So a bate-and-switch game. This location was always convenient for me, put people shouldn't have to put up with what is really dishonesty. Don't say a price "and fees," name your price. I found a new place this time.

  L T
a year ago
I wasn't expecting much. I chose the closest Nissan dealership with a service department to do some recall work. While my car was in the shop, I asked if they'd look at the heater that still wasn't working after thermostat repairs at another shop. It turned out it wasn't a easy (or quick) fix--but it was resolved thanks to Rachel's repairs management, and made infinitely less painful being without my car thanks to Valentina.Rachel clearly presented the diagnosis and repairs options so I felt like I could make the best, informed choices. She guided the repairs process and helped me pre-order the part I needed to limit the time I was without my car. But more than that, Rachel went above and beyond to get my car back to me ASAP, which was crucial considering snowy weather and icy roads. Valentina provided excellent, early morning door-to-door shuttle service to my home in West Seattle--which was so very appreciated as I am a caregiver and needed to minimize the time I'm away from home. She's friendly and up-beat, and a true local with great recommendations for new places to try and enjoy. It's never fun having your car in the shop, twice, for work that probably took a total of 10 days--but thanks to Rachel and Valentina, the experience was significantly less painful.Typically, I wouldn't take my vehicle to a dealership for repairs because of concerns about being overcharged or up-sold. However, this was not my experience with Burien Nissan, and I will consider taking my Murano to them again.Services: General repairs & maintenance, Vehicle Inspection, A/C installation & repair, Air conditioning, Vehicle safety inspection, Wiper blade installation

  Tyler Sell
a year ago
I came here for the first service interval on my '22 Leaf. I was told that the annual battery inspection was required and would be $100. When I picked up my vehicle and showed the service advisor the spot in my warranty manual that clearly states "The 12 and 24 month EV Battery Usage Report will be performed at no charge to the customer, provided the work is done at a Nissan LEAF certified dealer" I was told that it was no longer required and that they would not honor what was written in my warranty manual. The service manager told me that since I had signed for it when I dropped my car off, it was "legally binding". Sometimes, there's a difference between what's legal and what's right and they were clearly on the wrong side.After a bit of discussion, they knocked off $50 of the cost and lost me as a customer. I have made a complaint with Nissan corporate.I did find the provided website with service status very helpful and the advisors were friendly and made me feel welcome.EDIT: After receiving a message from the dealership saying they wanted to resolve my issue, I spent several months trying to get a hold of anyone to actually resolve anything. I've now wasted several hours of my life trying to fix this with no actual progress. My last phone call today the manager told me there was nothing he could do. Updating my review to one star, now that I know that this dealership is entirely focus on squeezing every last dollar out of their customers and not at all on making lifetime customers.Services: General repairs & maintenance, Battery

  domsmom725
a year ago
Rachel in the Service Dept is awesome!! She always takes such good care of us! We brought in our Nissan Altima and she fit us in a busy schedule, got us in and out quickly, and just went above and beyond!! Thank you Rachel for taking such good care of us! :)Services: Tire rotations, Oil changeServices: Tire rotations, Oil change

  Jose Pineda
a year ago
Great service, I was quickly assisted and checked-in. Nice waiting room and good amenities. Rachel in service was very helpful and explained me the issue with my car and she kept me informed with the vehicle's status as well. Car was done when promised... Thx again!Service: Body & TrimService: Body & Trim

  DEE
a year ago
I had the pleasure working with a young lady named Rachel which was very knowledgeable when it comes to vehicle maintenance. It was just the right amount of tyme to get me in and back on the road. Thanks gor being honest well deserved Service: Auto maintenanceService: Auto maintenance

  Malia Clayton
a year ago
Thank you so much Valentina! you were super helpful and friendly. You took the time to show me features about my car I didn t even know I had. You provided excellent customer service and I very pleased. Services: Transmission, Vehicle safety inspectionServices: Transmission, Vehicle safety inspection

  Kari Taylor
2 years ago
Great experience! I loved the automated service that allows you to see recommendations, approve/decline service, and better explains issues that you may have with your vehicle. Staff was friendly and courteous with our vehicle and belongings. They even washed the car!

  Eileen Flesher
3 years ago
Awful customer service. Rude and spiteful. The manager gave an appointment knowing she wouldn t be in the office and that she would need to be make the final say on the issue. So basically wasting our time and gas to come there and be refused service because the manager wasn t there. They also refused to fix an issue with the sliding door of my van even though it was a part covered by the warranty. They wanted me to pay more then 300 dollars to fix the issue even though it s a Nissan part and is completely covered by the warranty. I would choose a different dealer in the further. One where they actually fix issues that are under warranty.

  Harold V Higgins
a year ago
The ladies were specialists. They did what had to be done to my vehicle and I was out of there within the hour.An easy "Five Star Choice"Oh, I failed to mention. The specialist attitudes and or demeanor was awesome .Harold V Higgins

  Alan Newman
5 years ago
My first visit to this dealership for service on my Infiniti. Excellent customer service. Pricing is great and wait time was good. I highly recommend this location for service. I live downtown Seattle and will go the extra distance to continue working with this wonderful group. Thank you!

  Jessica
a year ago
Rachel is amazing!! She communicated with me through out my vehicle repair and really made sure me and my vehicle were taken care of!Services: Engine repair, Air conditioning, BatteryServices: Engine repair, Air conditioning, Battery

  Cyndi Miller
a year ago
Burien Nissan has the best Service Department. Rachel, Daisy, Valentina, and Luis, has the BEST customer service I've ever had at a dealership. I highly recommend the Service Department.Service: TransmissionService: Transmission

  Zach L
5 years ago
Brought the Xterra over to fix a leaky tire. They replaced all four tires with new ones. One week later, the same tire is still leaking. Called them and told them. They lied to my face saying they were busy at that moment and would call me back in a minute. They never called me back. I called them 4 times after that and they never answered the phone again. This is how they treat their customers.

  Little bad ass Queens
2 years ago
Had my car serviced a week ago. Friendly staff, I was able to be seen last minute even though they were busy. Will be back. Thanks again for the great service.Services: Air & cabin filter replacement, Oil changeServices: Air & cabin filter replacement, Oil change

  Rogina Adams
3 years ago
I'm usually not a name dropper but Dee aka Mr. Bling in the Service Dept was on point! When my tire couldn't get repaired due to it's safety he kept it 100 percent honest with me. He went above and beyond to get me back on the road. Words can't describe this moment of being frustrated and then having someone "have my back" shout outs to Tony the tech that got my tire replaced and my sensors right during my small window of availability. This team deserves a raise and an extra pat in the back.Service: Tires

  Anthony Benvenuti
a year ago
Needed my car serviced so I brought it in had the pleasure of dealing with a women by the name of Valentina she was fast friendly and very good at her job thank you

  Udeeb Shankhadev
4 years ago
The staff at service department was great. He was the only one working since morning and was extremely busy. However he was able to accommodate my appt and handle all the paperwork.

  Steven Canas
2 years ago
The service department must have more than enough business because they aren't even interested in giving a proper quote. I mean really? What's the commission on a several thousand dollar sale for a service writer these days anyway?

  Brayone Johnson
11 months ago
Superb staff!! If I really could give more golden stars I would #TopNotch

  Stacy Martin
10 months ago
Horrible customer service. The service manager Candice Ramirez is horrible at her job

  lori corkum
5 years ago
Alway good service for what ever reson I have had to go there in fact I leased a car 3 yes ago and the only reason I have to go back is for my oil change other then that Nissan is a great car with great service

  Camella Johnson
3 years ago
I had an appointment. On time, wait time was was short. Excellent customer service. Everyone was great.

  Saguache
a year ago
Just sold them a car and they were polite, fair, and easy to work with.

  F Lauren
4 years ago
My car entered with two codes. and left there with 6. And the abnormal thing was that it was at the checkpoints of them.

  Gloria Baylor
a year ago
I waited 4hours to have my car serviced.

  Brad W
2 years ago
Great Service and love the online service suggestion confirm vs a phone call.