Accessibility
- Wheelchair accessible entrance
Reviews
Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.
J D W
a month ago
I'm so disappointed. I always talked this place up. I've bought 3 cars from here. I bought new tires from them and was told that my wheel bearings were going out. My car is a 2016 that I bought new and it only has 55k. So bad wheel bearings sounded like something wasn't quite right. I brought my car in for a 2nd opinion at a very reputable shop and they told me nothing was wrong. Didn't even charge me a diagnostic fee. Actually reported my car made no noises when test driven and said it was in very good shape. I will continue to purchase my vehicles from here but any major issues will be handled in an outside establishment. They do very good oil changes in house and seem honest about minor needs. I'm happy that I saved 800.00. Unhappy that Subaru would attempt to take advantage like that. Don't trust dealerships for major repairs and always get a 2nd opinion!
erik jansen
3 months ago
I bought my Subaru at Carter Subaru in Seattle....they are such a service rip off - you have to beg for anything and pay through the nose. I will never go there again. Suggest you skip them as well. Especially when Peninsula Subaru is so reasonable, helpful and nice. Seriously, you can do better than horrible at a car dealership.
Chief Max
a year ago
It was great. Stayed on site while the repairs were taking place. Was able to work quietly on my computer in the waiting room at a table just computer height. They kept me informed. Advise that my bearings on the rear tires were going out so we replace those and as we know preventative maintenance is cheaper than when it's broken
Brad Ginn
a year ago
They had the service order wrong and incomplete even though I spoke with the service dept on the phone and explicitly described the issues when I made the appointment. They had a check engine light in the service order even though I specifically told them it was the blind spot detection/rear cross traffic system light. They also had no record in their system about a side mirror cover that needs to be replaced that I specifically told them about on the phone. I was told the parts dept would call me to let me know if they would have the part by my appointment date and no one ever called. In addition, this place is in the absolute worst location for any business, alongside a very busy highway where people drive well above the speed limit and getting in and out of the dealership is taking your life in your hands. If you're familiar with the Gorst area you know exactly what I mean. I regret buying a Subaru, especially from Peninsula.
Andrew Burke
4 years ago
Going to the dealership for service gets a bad reputation but Sean and the rest at the Subaru service center are doing a great job. I've had my car in with them 3 times over the years and each time they are professional and pleasant. Whether my car was going to be in for a couple of hours, days or weeks they always offered a loaner car free of charge so I wasn't stranded during the work.
Sandra Arnold
2 years ago
Walked away with a puppy. Lol And a well serviced car. Will be back. Friendly staff.
Patrick Bohrer
a year ago
Love this place and the friendliest staff around. Very thorough and amazing pricing compared to other dealerships.
Bethany Unger Scoggins
a year ago
I've had multiple wonderful experiences at both the service desk and the parts desk. I want to especially thank Rob who went above and beyond to help me with a parts question.
Deborah Fisher
10 months ago
It was very good and fast, knowable about the problem.Wish they would have washed the car after service
Ona Davis
a year ago
They are friendly and always either have my parts I'm needing or can get them in a couple of days
D G
a year ago
Very friendly staff. Helpful to my needs. Made sure to answer all questions.
Paul Marshall
4 months ago
Friendly and knowledgeable staff
Tannis Schwenka
7 months ago
They have such good customers service
Christine Willis
a year ago
Very good service. The coffee is good while you wait.
Wylla Mjelde
2 years ago
They go an extra length to meet the needs of your car. They are polite and friendly
Ric Machinski
a year ago
The service here has always been great.
Matt Madlem
3 years ago
Forgot to mention in my last review, during my visit for service I was provided with free wifi, a various selection of gourmet coffees, and snacks! Thanks Peninsula Subaru!
Adrock
a year ago
Lifetime oil changes.. Can't beat it!They seem straight forward.
Brandon and cher Credeur
2 years ago
Always very friendly whenever I go in there for an oil change or if I want to look at a new model
Lydia Daugherty
a year ago
I tire-ily about the new electric and getting information on my replacement tire.
Kristie Hammond
a year ago
In and out in less than 1 hr. Very pleasant service
David Cisneros
2 years ago
Much better treatment than before , thank you Nick !
Isabel Campbell
2 years ago
Easy to make appt. Car service was quick and complete.
Michael Davis
a year ago
Really nice fast and polite!
Terry Rand
2 years ago
Great service and a really awesome team!
Thomas DeBord
2 years ago
No comment they know what they did !!!!! Horrible experience....
Dee Ann Broome
a year ago
Always outstanding
Robert Barney
2 years ago
Wonderful experience.