No.1 Automotive Body Repair

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Shelby Roberts
2 months ago
If you don't have a luxury car - they don't care about you. I took my car in for minor repairs, when I first dropped it off they had me fill out contact info so they could update me at every part of the process and then proceeded to never call me. I eventually called them after about two weeks and they let me know that they had not even started on my car because the damage was more extensive than they thought and they were talking with the insurance company. Was that not something they thought I should know? The car was eventually totaled and I wanted to pick it up and tried to schedule a time to do so because I don't live near the shop and would be traveling to do so, and they were literally dodging my calls. Went in and saw the receptionists at the desk answering calls. And when I wanted to get my car, they forgot where they put it and were very slow at finding it. Very rude and incompetent staff.

  Tylene Townsend
3 weeks ago
Getting your car fixed can be a difficult and frustrating process but No.1 made it easy and seamless. They dealt with the insurance company and had a rental dropped off to me. They were amazing with updates and responses. 10/10 recommend.

  Mychael Galloway
4 months ago
I have nothing but positive things to say about the team here! I ended up needing to take 2 of my vehicles here within weeks of each other. During both of my times I was met with a positive attitude, clear communication, and given reliable updates while my vehicles were being taken care of. Not only did they do amazing work, but they have earned mine and my family s business in the future. Cannot recommend them enough!

  Nick Haught
2 months ago
Ileida and her team did a great job of repairing my truck. The estimate process was quick, there was great communication and the seamless repair looks like it came straight from the factory. Highly recommended!

  Jenson Ellars
4 months ago
Great people, attentive to detail, they worked with the liable insurance and rental company. The experience was close to hands free! Quality repair!

  Aaron Marion
2 months ago
Brought my truck in for repairs on 2 insurance claims at the same time. I had a great experience and the customer service was outstanding! They were very communicative through the entire process. Everything looks great! Thank you

  Morgan Morris
4 months ago
I was referred to them by a friend of mine. I am very grateful for this place. From the very beginning of my visit I was greeted with a smile and I instantly felt at ease. No. 1 Automotive gave me a reasonable quote and time frame my car was good as new. I would absolutely recommend this place to any of my friends and family.

  Ryan Pavitt
2 years ago
My Tesla Model Y had a dent in the rear hatch and bumper.Took it in and worked with Patrick. He had a quick estimate prepared, worked with my Insurance, ordered the parts, and kept me informed regularly of the status of those parts. Repair was finished within the time frame quoted and looks as good as new with no issues on the Tesla electronics! Recommend them for not only Tesla vehicles but any car you need worked on simple because of the easy process, responsive communication, and quality work.Services: Painting, Body & Trim

  Kristin Jensen
6 months ago
If you need a reliable, timely job done and expect attention to detail, do not go here. They had my spouse s vehicle for 5 months and during that time there was excuse after excuse as to why the work wasn t getting done. Usually it was parts related but in the end they stalled several days saying that it needed to be detailed and they wanted it perfect for us only to get the car back and have dust everywhere and broken pieces of the tail light found under the floor mats. My spouse does a far more thorough detailing on their own. Finally got the car back and all of the personal items inside were missing including some pieces for the car itself. How they lost these, I do not know. My spouse had to go out of their way to get personal items back. As far as the missing parts for the car itself, now they re saying they don t know what parts they are in order to replace them although the car was given to them with these parts and was returned without them. Mind you, we requested these parts to be replaced nearly two months ago. No follow up whatsoever from the business so my spouse called and emailed for a follow up just to be told they still have not been ordered and they aren t sure what parts they are but said they d expedite them . No actual follow up timeframe was given. I won t be surprised if another two months goes by without a word from them leaving us to have to follow up once again to get the missing pieces of our car back. As of now, we can t fold down the back seat due to their error with losing the part for the seats. Awful experience that seems unending. STILL WAITING months and months later for this experience to be over. My spouse has been extremely patient through this entire ordeal but I find this to be completely unacceptable. Don t go here.Service: Body & Trim

  Lahari Ganesha
6 months ago
They said they would repair my car and made me sign that I give them permission to repair my car. My insurance also sent them a check. After that? They blocked me. Never picked up my calls. I had to call my insurance to void the check and go elsewhere. If you can't do the service, why promise and waste people's time? Do not trust them with your TESLA. Horrible Service.

  J�nos Szablya
a month ago
Knowledgeable people. Friendly. Impressive shop. And they service Tesla's. With their new shop open with State of the Art equipment. They are prepared to handle the most modern vehicles as well as your everyday driver. They are the tops!

  Ingrid Kindl
2 months ago
Always amazing customer service. I ve been bringing my cars here since 2016, I wouldn t take them anywhere else in Bellingham . Great work !

  Matthew Small
a month ago
#1did fantastic work and completed the job a week ahead of time. Also, their loaner car saved us a bunch of money on a rental vehicle.

  Kathi Barbarino
6 months ago
They said they had the parts . They kept my car for two weeks while I paid out of pocket for Enterprise Rent A Car. They communicated with me over the phone . E-mails had the sale representative names on them Not the A1auto body name so I did not open them not knowing who they where from on occasion . I was busy working so I needed to drive a lot. I went to look at my car they said it was torn down waiting for parts way in the back so I couldn t see it . After two weeks my friend went there with me & asked to see it . The car front bumper still was not on the passenger door still was not on they only fixed an out of pocket expense & Not Even the one I Asked for they said I approved it over the phone. I communicated something much different than the work they did . I said I needed my car completed it took two more days . Then I paid Enterprise $865 . I got the car the old Bumper was put back on the blended door paints don t blend . The door handles are the old handles they painted the doors without blended door handles .. I had to work with my insurance to get a new bumper still after A1auto said they had the parts omg.And now I find out they had my best friends car whom is 79 yrs old , her and her husbands car Just to fix a door handle , they held the car a whole Month. She paid Enterprise Rent a Car $1700. That s more than the repair cost and she is still having trouble with her locks on her doors. They told her the same things . We are waiting for the parts .Unless you have lots of money and own a Tesla Don t go there they are very busy & the receptionists Just say they don t know anything about cars .. I regret going their sorry to say ! And these poor old people did not deserve to be treated that way out of pocket for a rent a car . Someone is doing something wrong here .Service: Body & Trim

  Bronte Schmidt-Wells
6 months ago
The initial look at my car with Grayson was good and he was really nice and knew what he was doing. I dropped my car off for a couple weeks so they could have time to look at the damage (left rear tail light area) and build an estimate from there. They didn t end up fixing my car, which is fine because it was just there for an estimate. I picked up my car today and everything had been taken out of the trunk and placed into the front passenger seat, which was more stuff then I thought just packed into the front seat for me to move. It would have been nice to know to move my stuff before having someone else scrounge through it. Then when I got there the car was on and the window down while it s raining. Dirt and dust all over the dash and floor. I get that it s super busy there but I m sure they don t send newer cars home looking like that. Definitely didn t feel taken care of after that.

  Shauntell Barron
9 months ago
Everyone that I interacted with was very polite and friendly. However, they couldn't work on my vehicle so I went elsewhere. Their assessor told me that my car just had a big dent and was safe to drive. And that's the assessment that was sent to my insurance company. It turned out that I had a bent leaf spring and frame damage and my vehicle was not safe to drive. Their estimate was for 3,000 and the work that was needed was actually 15,000. Maybe it would have worked out differently if they had actually worked on my vehicle but I still feel very fortunate that I went to another shop.Edit due to response from shop. I understand what you're saying, and I would agree except for the fact that the shop that I did go to found the damage with their initial assessment. No tear down involved. Your assessor missed the damage to my vehicle because they didn't look underneath, period.

  benita Julius
2 months ago
I would recommend these guys to my friends and family, number one made my Nissan Murano just as it was when I got it. Very friendly and got it done in a timely manner.Thank you all very much

  Patti Moser
11 months ago
I had a great experience at No. 1 Automotive. Needed repair after an accident. First question they asked was about me and anyone else in the car and if we were OK. They weren't in a hurry to get me in, do my estimate, and move on to the next person. After finding out we were all OK, they worked on my estimate, explained everything, including the insurance process until all my questions were answered. They kept me informed and did an amazing job repairing my car. Every single person I interacted with was extremely helpful and knowledgeable. I would definitely recommend them to anyone looking to get their vehicle repaired.Services: Painting, Body & Trim

  Illumination Expedition
8 months ago
Very professional and capable, during a stressful time these guys know how to fix an expensive car. Looked brand new when I picked it up today. I own a 2021 Audi A5 Sportback and was hit by somebody on the front right side of my car. Mr. Burke and his team didn't hesitate to assist me under the right conditions. I was referred to them by my dealer at Audi in Bellingham because of their reputation with newer more luxury vehicles. I am Very grateful for this place. Thanks again. Be safe everyone.

  stevona burks
9 months ago
This is my second time having body repairs done to my car, and I am pleased with the results each time. To add, the customer service was very courteous and respectful. I will definitely bring my car back for repairs and recommend No. 1 Automotive Body Repair to my friends and family. Thanks again!Services: Painting, Body & TrimServices: Painting, Body & Trim

  Nicole Burdick
5 years ago
I am so impressed by my experience with Scott and the team at No. 1 Automotive. I was rear ended in my car that I had bought one week prior, and was so disappointed and stressed out. They took care of all the coordinating with the insurance company, and did a great job on the repair itself. You can't even tell it was in an accident! Most impressive was the communication. I always knew what was going on, and always had my questions answered clearly and promptly. Thanks guys! I hope I won't be back, but if I do need a repair, you'll be the first I call. :)

  Amanda Cavazos
8 months ago
Ilieda and her staff are wonderful to work with. I have never had an issue or a concern when I have left my car in their care. The staff keeps me updated when needed, they respond to my messages in a timely manner and are a great to do business with.

  Tia Gonzales
6 months ago
Unfortunately we have had the pleasure of using their service 3 times (I swear the accidents are not my fault). They are professional and do excellent work, can't even tell the cars were in accidents.

  Wendy Simeur
2 years ago
Really impressed with the quality work done by No.1 Automotive Body Repair! My car was fixed in a week, which was truly amazing given current supply chain issues. They worked seamlessly with my insurance and rental car facility so there was zero impact to me while the car was in repair. The repairs were top-notch. I was especially impressed by the paint work on the repaired hood, which looks so good I thought it was a new hood at first! The car was returned to me sparkling clean inside and out too - that was a thoughtful and much-appreciated bonus. Thank you No.1!Service: Body & Trim

  Evan Fenton
a year ago
Professional and kind customer service reps. Quick and efficient service when it came to the actual repairs of my vehicle. They made it look as good as new! They even detailed the inside of my vehicle which was pretty awesome. I have two kids so you can imagine how messy the interior was. Anyways, extremely thankful for their great work! 10/10 would recommend.Services: Painting, Body & Trim

  Jae Jae Brown
10 months ago
I used No. 1 Automotive perviously and their service and repairs were great, so when we had another repair needed I reach out to them. I called them May 1st and they asked me to email them the insurance estimate and they would review and call me back with an appointment time, which I promptly did. The next week I called and they said they would call me back.. in summary, I have called several times, left messages and emails. To date, I have not heard back from them. Very disappointing.

  Shannon Jakubik
7 months ago
Have had repairs done here twice and the work is perfect. Service is wonderful, they even made rental car arrangements for me which made the whole experience less stressful. Highly recommend.Service: Body & TrimService: Body & Trim

  Whitney Curtis
2 years ago
My husband and I have had 2 of our cars repaired here and both times they turned out great! 1st our BMW E90 M3 and then our Mazda CX-9. My husband is super picky and detailed and he has been impressed with the level of care and quality of work. The gentleman at the front counter (Scott I think?) was super friendly, caring and took the time to go over our repairs and make sure we were satisfied with the work performed. Just totally on top of it. This is super rare these days. We have had an almost new car repaired at another shop in town and it was a nightmare experience. Not the case here, they were amazing throughout the entire process for both cars! Thanks so much guys!-Ryan and Whitney ZServices: Painting, Body & Trim

  Marinapnw15 B
9 months ago
I wouldn t want to take my car anywhere else! Ilieda and her staff gave outstanding customer service. They listened and answered all my questions regarding my car. If needed in the future I will definitely be bringing my car back.

  Swapnil Chhajer
a year ago
Communication, Availability and Service, everything was great!Patrick at No1 Auto Body Repair did really good job on our Audi A4. It got a rear bumper collision and Patrick did great in communicating that with insurance and get everything sorted out. No1 Auto Body Repair was the only body shop in 100 miles radius of Seattle which has the earliest appointment availability. They did a great work in installing OEM body parts and working professionally on the project. I would high recommend this place!Services: Painting, Body & Trim