Mercedessource

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  T Warbington
a year ago
Mercedes Source is your one stop shop for everything classic Mercedes ! Especially the hard to find diesel parts. Kent is an innovator with sourcing parts to manufacturing specialty tools to avoid the frustration of these fine German vehicles. Highly recommended to keep that 3-star rolling 1M miles!

  Kinyon Case
3 years ago
MercedesSource has been an awesome resource for videos and parts. The parts available are high quality and you can tell that they were chosen because of their quality/durability. Kent shows great attention to detail in the videos and sets classic Mercedes owners up for success (at least in every video that I've watched thus far).After watching a few videos, I wanted to buy parts from a local retailer but found out that the distribution office was actually in town. I've had great personal encounters with their staff with will-call pickups and they even let me borrow a tote to return. My cat is also a big fan of MercedesSoruce.

  Hal Bamping
4 months ago
I have been emailing and calling for months, no reply. I would like to buy some stuff but the website is terrible to find anything. On a positive note your how too videos are excellent. It would be great to buy from you........

  Karen
5 months ago
I do not recommend ordering anything online through them. If there is a problem there is no way to have it corrected. I've ordered several items from them and I'm unable to access the videos. I've emailed and called and I have never received a response. It's unfair, criminal even.

  Frank Lopez
7 months ago
Unfortunately I am very disappointed from the lack of response from this operation. I recently purchased a product that was sent as an incorrect fit for my vehicle. I tried to call there contact number on the company Web site but very conveniently they say on the recording they won't answer. They state to communicate via email which I have done twice with no response other than they will send further instructions for return process. I still have not heard back. Hopefully someone from this operation will read this and respond and give me some excuse as to why they haven't responded. I will continue to insist until I get my results. They were quick to take my money and send my incorrect part ,they should as quick to respond to service issues. Ken should make a video on how his operation works behind the scenes. Frank Lopez

  Steve Beck
6 years ago
I bought the wheel restoration kit.It was for the alloy wheels on my 1983 300D Turbo. They came out great. There is lots of hand work needed for a good job. But the $500 Plus savings were worth the trouble!

  John Nuesse
3 weeks ago
For an older Mercedes diyer, Mercedessourse is an answer to prayer. Kent has put together the most helpful easy to use website and source for parts and directions. I have had my 1981 240D for 3 1/2 years and have been able to do all the work required by myself with the help of Mercedessource.

  Noah C
2 years ago
I mistakenly clicked the wrong part when placing my order. I emailed them immediately trying to fix the problem. They never reached out. After receiving the wrong parts I reached out to them several times to get a return authorization via the website contact email. The reply was a standard acknowledgement email indicating that they will contact me. They still haven t contacted me after numerous attempts. I have a collection of old Mercedes and Mercedessource has been helpful. Unfortunately will not and do NOT recommend doing business with them do to the poor customer service.

  Tyler T.
a year ago
Zero customer service. I had an issue with my order so I have been trying to contact them for well over a month. The website uses a message contact system. Every time I send them a message through their website I receive an automated reply that I should hear back from them within a couple of days. I have never heard back from them. I searched for and found a phone number. They do not answer. The answering service informs you not to leave a message as it will not be listened to nor returned and then directs you to the website. I would give zero stars if I could.

  Captain 85750
a year ago
I wasn't that impressed with the video I purchased from them on air suspension problems, but for the novice it will be helpful. I asked for a refund - and it was promptly granted - so kudos to them for the great customer service!

  Pixel Place
3 years ago
I bought a glow plug kit for my 300SD and turns out that i don't need according to my mechanic. I reached out to them to get a return authorization via the website contact email. The reply was a standard acknowledgement email indicating that they will contact me. No email from them. I left two messages on the voice mail. No return calls. I am frustrated. SO I AM NOT GOING TO PURCHASE ANYTHING IN THE FUTURE due to POOR CUSTOMER SERVICE.

  Josh Gilreath
6 years ago
I have been able to learn a ton about how to maintain and work on my 1982 Mercedes 240D. All of the YouTube videos are extremely instructional and Kent puts things in such a way that everyone can understand. I have also ordered the custom made valve adjustment wrenches from MercedesSource and they are awesome. Super high quality!After I go my wrenches I ran into some additional issues on my car regarding a valve guide on my #1 cylinder. Kent and Kaia have been very gracious and helpful about responding to my emails and questions in an extremely timely manner.Bottom line: If you own an older Mercedes you need to check these guys out, they will help you get your classic sorted out for sure!

  Miguel Llorente
4 years ago
I have been consistently buying parts from Mercedessource and the service and shipping has been top notch. I have nothing but good things to say about them!

  Joel Starr
10 months ago
Agree. Kent and his team are pros. and I have received outstanding service in the multiple orders I have made in the last two years.

  Ronny Iannucelli (Precision Detailing)
3 years ago
Liars.I feel bad for anyone who owns the Mercedes in the Bellingham Washington area.Window polishing kit does not work at all I have 25 years of restoring vehicles. THIS product does NOT work AS KITTED.FYI, The way the kit is sold is completely wrong. There is no need to use a high- RPM oscillating tool such as the Chicago Electric piece that is included with this kit. That is totally ineffective and not a good idea when you have anything more than a finger nail size area to do. To do it correctly you should do the tooling as follows you should use a 3/8 Drive variable speed drill and a heavy duty felt pad for hard surfaces along with cerium oxide. That is the magic orange powder that he includes in the kits available for 10 bucks on Amazon. The felt pads cost 5$ at home depot.Don't give this guy $90.

  Max Daburger
3 years ago
A few years ago I stumbled across some MercedesSource videos on YouTube. After watching a few, I quickly fell in love with the videos and the cars. A few years later I finally bought the Mercedes I always wanted, and needed a few parts that only mercedessource sells. Due to Covid their international shipping was shut down, but all it took me was a quick email, they responded quickly and got me all sorted out. Amazing service, and hours of priceless knowledge shared for free on Youtube is why these guys are the best!

  Steven Thompson
4 years ago
Kent is the #1 Mercedes Guy in WA. I also had issues with a defective part in one of my order of 722.6 Conductor Plate rebuilt kit and the replacement was effortless. Great service! Thank you

  Riley Newton
6 years ago
Ordered the O-Ring Seal Kit for the W124 D and it worked like a charm. Kent's instructions were very clear, concise, and though it was a tougher job, was completely in a timely and helpful manner. Great job!

  Gama
6 years ago
Knowledge of Mercedes vehicles is unmatched as well as videos and how-to's included for free with select genuine parts. Spent a considerable amount of money and will continue to do so with their great service!

  Gary Richardson
3 years ago
I've bought a number of items over the years for my diesels and 250C - the parts are great and affordable along with the technical advice offered. Customer Service is outstanding!

  kermitefrog64
6 years ago
Mercedes Source is a great source of excellent parts for the DIY. My Mercedes Source website and Youtube videos have kept my Mercedes 240d running strong as my everyday driver. Just got back from a 600 mile round trip to the Santa Barbara area in California.

  Ian Cooley
6 years ago
After asking a very simple question as to whether Mercedes diagnostics could identify a defective conductor plate and receiving a mildly evasive answer, I ordered the 1996 to 2006 722.6 Transmission Conductor Plate Repair Kit w/ Video Instructions as one last Hail Mary before scrapping my 2001 E430. As it turns out, my mechanic was correct, I do need a transmission and now I have wasted $229 with these folks!

  Skyler Muchmore
6 years ago
If you choose to go here make sure you ask for Gerson. Don't let Kent get within 10 feet of your car, not because he is a bad mechanic (He is the best) But because he is not as cool as Gerson.

  gregory buydts
a year ago
This company is a joke, paying way to much for shipping that should take max 6 days , 3 weeks later still nothing received!!!No answers to mails ..........WHAT A JOKE THIS COMPANYDO NOT BUY WITH THESE PEOPLE is my advice

  Chuck Mada
6 years ago
I don't think any one deal with kent and his business will give him one star or two or even 4 stars that's doesn't do him any justicehe deserve 5 stars no question, 5 stars for general kent bergsma

  J�r�my THERON (GonzoSama)
8 years ago
One of the best source of informations and solutions to maintain your old Mercedes Benz by yourself. Check their site and YouTube page !

  Joseph Silberstein
4 years ago
Kent is the most mercantile person I've ever known. He is the definition of greedy. Cheers!

  Chris Hyde
6 years ago
They offer great advice and the parts you need to take care of your older Mercedes!

  Viktor Przebinda
11 years ago
Great products and all the DIY information needed for working on older mercedes vehicles.

  Big Chlebowski
7 years ago
Absolutely the best in every regard, hands down.