Chevrolet Service Center

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Collin Hester
2 months ago
Dealership: Walked in on a Saturday with a budget and knowing what car my wife and I wanted. Salesman Matt met with us and made our car buying experience a breeze! Matt worked with us through the weekend and we walked away Sunday with our dream car. I was never hassled to buy a different vehicle and never felt pressured. I would definitely recommend shopping for your vehicle here!

  Chris Nowak
2 months ago
Great experience had my vehicle serviced. They replaced the engine thermostat on the spot without even having an appointment.Service exceptional with priority care! Thank you Northwest GMC.

  Tia Hutton
2 months ago
Waited over 3 hours to get my car back from a simple oil change I had an APPOINTMENT for not a walk in or anything. No one could explain why it would take so long only that it did seem strange that an oil change would take so long. Now I get why they convince you to prepay because otherwise you would never go back

  Reginald Jenkins
4 months ago
Thanks you all for the service on my 2016 SRX Cadd on short notice. Much appreciated Mr. Tony for getting me in and getting the service done

  Maria Garcia
6 months ago
I had a great experience on the day I bought my car. Everyone was kind and the car drove great. However, I bought a Hyundai and I wasn t told that the insurance companies were not willing to insure my car. Also, my car ended up having a recall on it. I took it to the Hyundai dealer and they fixed the issue but there were two items that needed to be fixed according to the Hyundai dealer.

  Olivia Swedelius
5 months ago
The process of buying my car was a breeze, but do not get the added VIP package when buying like I did.They are not thorough, when doing inspections on your vehicle. They even lost my engine cover and made no attempt to find it or replace it. When I asked about it again I never got a follow up. They can t even reset your oil life light on your dash after an oil change.Obviously the mechanics are not trustworthy if they have to put on your paperwork that they are not responsible or reliable for lost or stolen items while your vehicle is in their possession.

  jake deery
9 months ago
Jake was a great salesman. Easy to work with and very knowledgeable on the products he sells. I would recommend buying a vehicle here. This is the 4th new gm product I have purchased and I ve enjoyed driving every one of them.

  Vernon Painter
4 months ago
Well they fixed my truck, but literally the second cycle of turning on my car, my check engine light comes on. I imagine they're going to make me pay for a $250 diagnosis even though I'm positive they are the reason it turned on in the first place. But what can you do?

  Sue VanDyk
6 months ago
I gave 4 stars only because nothing to with a car repair is ever perfect ! This repair took longer than expected, but Sydney did a great job to make it go as smoothly as possible. She contacted our repair coverage to determine the cost. She also arranged for a ride home for me when the repair had to be finished the next day. All in all the experience went well and my car is back ont the road with it's problem corrected.Services: Vehicle Inspection, Auto maintenance

  Marqua French
9 months ago
I had just picked my car up from a shop, 2 days earlier. I had my front and rear bumper replaced and paid $200 to have the rest of my vehicle buffed. I was never asked if I wanted a car wash and your car wash ruined my buff job. Along with that, part of my front bumper was separated in the wheel well.

  roy cleaveland
4 months ago
Northwest Chevrolet Service Center was very speedy, and professional installing the accessories on my new truck. The staff was courteous and informative.

  Bucky M
4 days ago
Well organized, courteous service, rendered as expected.....a very nice experience......again ! thx

  CLARK BERGMAN
2 months ago
Good, but they rotated my tires & I had just had them rotated; now they need to be rotated back to where they were.

  Travis
7 months ago
Had a routine oil change done on my C8. Check in with Sydney and Tony was quick and easy. Super clean facility with a comfortable waiting room. Very happy with how it went and will definitely be back for further maintenance work on my car.Service: Oil changeService: Oil change

  Beth Schivitz
10 months ago
I called in on a Thursday evening, hoping to get my car in that night (I was hoping there was a last minute cancellation!) as we were going out of town the next day and I realized last minute that the car needed an oil change. They were not able to fit me in that night as the techs were just about to go home. I appreciate a business that doesn't make their employees stay late, so I wasn't upset at all that they couldn't fit me. However the person I talked to said he could fit me in first thing in the morning if we could wait a bit to leave. I said absolutely that works, and he said great! See you at 7:30am. I pulled in at 7:37am, and the person I talked to the previous night was there to greet me and get my paperwork done while the tech started working on my car. The car was in and out quickly and we were on the road. Service with a smile, even last minute service. That's rare. Thanks NW Chevrolet!Service: Oil change

  Ryan Gleason
2 months ago
They really do try to get you the best possible solution for your problems. Seems like a small town dealership where they recognize you and try to get you the help you need.

  Grant Rice
5 months ago
Samson Lo was the easiest and most direct salesperson I have ever dealt with. We would drive to Bellingham from Seattle again to buy from them.

  MrThorbis
a month ago
Second oil change since I bought my f150 there. Rotated and balanced tires. Received a list of things to service next. And when. Excellent service and staff. Tony is a ROCKSTAR!Thank you guys.Services: Tire rotations, Oil changeServices: Tire rotations, Oil change

  kent bailey
2 weeks ago
No Problems at all, great friendly staff. Nice waiting room if stay or use the shuttle.2015 Chevrolet 1500 4x4Service: Oil change

  dennis richards
7 months ago
Excellent customer service! We greatly appreciate the service manager working to have our repair covered at minimal cost to us. It is refreshing to see this kind of service from a dealership. Thank you guys again!Service: General repairs & maintenanceService: General repairs & maintenance

  Nerissa Arazas
7 months ago
I commend Emma the CSR at the Service Dept. for excellent service. Very personalized, she updated me in every info details that I need to know. I also commend Steve the driver who patiently brought me home and picked me up in my apt. 3x everytime you have my car fixed/serviced. And also the other driver ( I forgot his name) who also picked me up once in my apartment when steve wasnt available. They're all very nice and respectfulService: Vehicle safety inspection

  Chelsea G
a year ago
I bought a car before it had gone through the inspection. After it went through the inspection and everything was good, I took it to my mechanic. He brought up a noice it was making. I brought it back to the service center. I got my car back a week later and it was still making a noise. I brought it back and they weren t able to hear it so the service manager went for a test ride with me. He heard it and felt it vibrating. I got my car back two weeks later after they replaced a bad bearing in the hub. It was still making the noise but not as loud. At this point I had owned the car for a month but only had for three days. I took it back in and they said it was normal engine noise. I don t feel confident in this, but I do believe they did everything they could for the time being until it gets worse. I wasn t charged, and everybody was extremely nice. I believe there is something wrong it s just not yet obvious, so I ll wait and see. I appreciate the time they spent double checking and actually driving with be to understand the issue I was concerned about.Service: Vehicle Inspection

  Maria Monks
a year ago
Jason in the service department is so great. Even though they are always busy, Jason makes me feel like I am his most important client of the day! He keeps me informed as to progress, explains clearly and thoroughly, does everything possible to ensure service days go easily. He is a gem!Service: Auto maintenanceService: Auto maintenance

  Raney Anderson
2 months ago
Great staff and helped me find what I was looking for in a used vehicle.

  Kristie Ensley
8 months ago
I had a scheduled appointment for an oil change on my new Silverado. I ended up waiting over 2.5 hours for the service to be complete.They were supposed to rotate the tires because they failed to do so on my last service appointment. They repeated the mistake yet again, and did not rotate my tires.When I got into my truck the automatic floorboard wires were disconnected. I had to reconnect them myself.I will be looking for a new Cheverolet dealer to service my truck.

  joelle molendyk
2 months ago
Always professional, helpful, and knowledgeable. I have never had anything other than a great experience with these guys!

  Dave Williams
a year ago
Had an awesome experience at this location. Bought my truck here last year, opted for the full service/oil change package, etc. First visit back, no fuss, no forms, ALL SERVICE. People are there to greet you everywhere and make sure you are taken care of. I arrived early, "no worries, well do our best to get started" and they did! I also left my sunglasses behind, I don't splurge often but i do on my Maui Jim's and Tony in service called me to advise they were left behind and had them ready for me when I returned. Normally those glasses don't get returned!Thank you for all you are doing to instill a culture of great service. After over 25 years in the hospitality industry I know there is a lot of effort that goes into creating that energy, it is paying dividends!Have a great day, love my truck!Service: General repairs & maintenance

  Jeff Brubaker
a week ago
Really good folks. Great experience.

  Joseph Santo-Domingo
a year ago
We purchased five new vehicles this year. Each purchase was handed with professionalism and care to detail. In one instance, the vehicle was delivered to our place of business. And paperwork was handled off site from dealership at the business, another instance the primary signature was in other state. Service has been excellent. The staff and team has handled all our requests without any issues or without any hesitation. Excellent job. Thank you.Services: Electrical, Wheel alignment, Oil change

  Corey Welch
a year ago
Service was good, although somewhat delayed because of waiting for part (not the agency's fault). Friendly and efficient, and communicated well with updates. Suggestion: Please let customer know that a credit card fee will be added before payment, so they can choose to use check or cash and save the fee.Services: Electrical repair, Vehicle Inspection, Air conditioning, Vehicle safety inspection, Auto maintenanceServices: Electrical repair, Vehicle Inspection, Air conditioning, Vehicle safety inspection, Auto maintenance