Superior Towing Bellevue

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  ned ferrari
3 months ago
Overpriced for regular tows, and actually lied to me about charging me nearly $900 for a 3-day impound and tried claiming that those were police rates; I'm bad at math but the Seattle rate of $15.50 every 12 hours doesn't seem like it would add up to over $800 in that little amount of time. The cherry on top, the tow operator damaged my vehicle dropping it down for me! I yelled and called it out and the driver tried to claim it was already there, but at the time I didn't have the energy. There are more honest towing services in town that will handle your car better and for a cheaper price.

  Justine Caouette
8 months ago
These guys are awesome! They work really fast and care about the treatment of your car! I know who to call if I need a tow ect ever!The guys also cared about my son being interested in the way they were towing my car and they went above and beyond for my son who is Autisitic and obsessed with all work vehicles, cars, and things to do with them.Great bunch of people! Thank you!

  Richard Van
3 weeks ago
Had my car towed here and when I went to get it back, someone went through my car. Also left my keys on the dash as a police officer requested and tow driver never took notice of it and left the key in the car and when someone went through my car must ve found it and took it. Can t even have your property safe guarded with thieves lurking around.

  Sandra Salas
8 months ago
I am writing to express my disappointment and frustration with the recent towing service I received from your company. Not only did my vehicle suffer further damage to its tires during the towing process, but I was also taken aback by the lack of accountability and customer service in handling the situation.While I understand that my tires were already damaged prior to the towing, it is essential to note that it was your responsibility to ensure the safety and well-being of my vehicle during transport. The fact that my tires incurred additional damage during the towing process indicates a lapse in the care and professionalism that I had expected from your towing service.I am equally disheartened by the lack of an apology or expression of regret on your part. As a customer, I believe I deserve an acknowledgment of the inconvenience and distress this situation has caused. A simple apology can go a long way in demonstrating a commitment to customer satisfaction and fostering trust.I hope you understand the importance of addressing customer concerns and taking responsibility for any shortcomings in service. I strongly encourage you to reevaluate your approach to customer interactions and consider implementing measures to prevent similar incidents from occurring in the future.

  Katherine Rose
3 months ago
They were willing to answer questions and the man there was polite about answering those questions!! Unlike Lincoln Towing!!! I thought their rates were very high!!

  Garret Frodel
10 months ago
Superior Towing lied about my location so Tesla warranty service wouldn t be provided and they could instead charge $250/hour for their service. Triton Towing came to the rescue with amazing service! I recommend them instead!

  Mark Statler
8 months ago
Needed a tow from my house to the dealer. Came quickly. Very efficient fast and friendly. Thanks 'Su' !I hope all my future tows are this good. And yes, tows are expensive. But what isn't!Service: Car towingService: Car towing

  Eric Eldridge
2 months ago
Quick responses, quick dispatch, friendly driver, friendly/understanding staff. Would use them again

  Anshul Gulati
a year ago
The manager of this place subject me to discrimination and racial abuse. It seems like an ongoing problem with this business, a couple of other reviews seem to reflect this racial issue with them. I was told to my face that I am Indian and all you Indian people are the same, do illegal stuff, cut corners, act cheap. The manager even threatened me, that if I park my car illegally again in my apartment complex he will come tow me. He was extremely rude, his staff was extremely rude, just a pathetic interaction overall. They even charged me credit card fees after charging me $466 in towing fees.Service: Car towing

  Tim Woodcock
4 years ago
Great service. Was completely up front about costs for a private tow. When the tow truck arrived the driver was pleasant identified himself by name and proficiently got our vehicle hitched up. Then the ride was great with an engaged discussion with the driver not an awkward silence. Fully recommend them.

  Nick Hallock
5 years ago
If you're in the market to have your vehicle unexpectedly towed from your apartment complex, look no further than Superior Towing. Richard -- the President, CEO, Driver, and receptionist at Superior -- was fantastic. He was nice enough to explain to me that there was a $13 fee to use my debit card to get the car out, which was extremely nice of them -- I mean, I've paid some transaction fees in my day, but never in my wildest dreams would I have guessed I'd have the opportunity to pay a $13 debit card fee.Although they don't detail your vehicle or fill it with gas after they tow it -- Richard is good, but he's not Superman -- they do their best to drag your vehicle away on a cold and rainy night, with hopes that the drizzle may clean the car a bit for their customers.When I decided that I was looking to have the car unexpectedly and inconveniently towed, I shopped around and Superior had the best after-hours (any time after 5:00pm) rates on the market -- I mean, I didn't expect them to honor the quote, I thought $485 for the hour they had the car sounded too good to be true, but boy was I on cloud 9 when the total came just shy of $500. The sheer quality of the tow was impeccable, you really do get for what you pay for -- I'd have given him $900 without even batting an eye. I wonder if they were having a sale or something?All-in-all, I feel like I got a good deal. Richard made the whole experience an absolute joy. So next time you're looking to get your car towed away, don't hesitate to plaster your complex with Superior Towing Signs, and make sure to point them out to the petty neighbors so that they might one day have your car towed for being "one-spot-over" for a couple hours.

  kent chen
4 years ago
Great service, clean truck, charges fairly but bad suggestions to A&M Auto Repair. The driver John will sweet talk you into bringing the car to one of their shop owned by the same owner and the price is highly competitive. He will also promise you a lot of other things including loaner car but nothing cashes out. Take your car to a trusted auto repair shop elsewhere unless you like to be treated badly and disrespectfully. Towing company is fine but don t let John talk you into anything!

  Crischill Norton
10 years ago
Thanks to the experts that work here, my 1988 Chevy Corsica was taken to a great shop where they fixed her right up. Each worker that I came in contact with was friendly, professional and kind. I didn't have to wait long for them to arrive ether.I was driving along, when POP went my back tire. I just didn't know what to do. I had Yelp downloaded on my Android. I searched for nearby toeing and Superior Towing Showed up in my search. I read a few reviews and called right away. It was a matter of minutes, and here they were. They kindly took my car to the shop.The best part about all of this, was payment! They were great, fast, friendly, and all for little cost! Thank you Superior! I was having enough issues already. And you made my day just that much better from what it was!I recommend this company to all whose car is broken down!

  Marina Howell
10 years ago
No one likes to be stuck with a broken car in the middle of the city, so that being said, this was actually a very pleasant experience. My older Subaru broke down pretty close to Superior Towing, so I gave them a call and I'm sure glad I did! They were speedy and friendly and reasonably priced and all the employees that I came across really knew what they were doing. Their manager, Paul, was very considerate of the situation and understood that I was stressed without a car. He suggested some next steps I could take and I really appreciated the personal help!

  Zoe
5 years ago
We had an excellent experience with superior towing. Steve arrived within 30 minutes of being called while me and my family of 4 were stranded alongside the 405 when our car stopped working. He drove us an hour away, all the while helping us figure out which auto repair shop was still open and able to accept our broken vehicle (which is not part of his job to do!). He got us situated and offered to drop me and my small children at our hotel (again, wasn t his job but he was so very helpful). It was a blessing to have Steve come pick us up in this terrible situation. Thanks again, Superior Towing!

  Mackenzie Berg
10 years ago
I had the misfortune of breaking down on my way to work last week, and had an immobile car in the middle of Bellevue. NOT a good day. However, I was able to get a hold of the friendly receptionist at Superior Towing who sent someone to help me right away. The guy that arrived to rescue me was professional, friendly and set me at ease. In short order, my car was loaded up with great care not to scratch or damage it, and we were delivered to a nearby repair shop. Considering that tows can be an expensive and sketchy nightmare, I was grateful for a reasonable rate and quick service.

  Mike (Big Mike)
8 years ago
Super Easy and Fast!!! Broke down in Bellevue. I figured pricing would be extreme ( It's Bellevue- go figure). Was explained hook up fee and mileage- Simple math... I knew it was going to be between $100-$180, was more hoping on the lesser side of it- Its supply and demand ( I wasn't going to leave my car on the side of the road to get impounded!!!!)... Driver showed up, she was nice and polite. She stated: $80 to get the car- $5 a mile (8miles to mechanic) + a $8 gas one time fee( the one time fee I thought should have been part of miles, but whatever).Did the math and $128 is far cheaper than $500+ from impound!!! She tossed it on the truck and on we went. Very easy and she even had a hell of a sense of humor to make this day less crappy! So Thanks!!

  Lisinda Luna
4 years ago
Absolutely worst customer service and rose was beyond rude! I completely understand getting your car towed is not a pleasant thing but we were understanding walking in, it was the attitude and the way they were talking to us. Taking their time trying to run more time. Once we finally were taken to the lot they took 20 minutes trying to load a different car and refused to let us get our car. Once in he car there was a noticeably large scratched n the car. It appeared as though someone had rummaged through the inside aswell. Strongly recommend going anywhere else and if looking for a towing company for your business i would recommend SNS towing instead

  Cecelia O
5 years ago
Let me just say that roadside service folks really are superheros. Jon was my service provider, and he was wonderful. He was extremely professional and knew what he was doing. More than that, he was kind and a calming presence in a really stressful, emergent situation. Thank you, Jon and Superior Towing. Amazing service.

  AshleyLGnar
10 years ago
I have had a few interesting experiences with towing companies in my day, so I was surprised enough by Superior Towing Company s good service that I had to write a review about them. Of course because be car sucks, something inside of it decided to die when I was in a fairly busy intersection in Bellevue. Luckily, these guys were pretty speedy and nice about my situation and gave me a decent priced tow on over to a repair shop. They made the whole process a little less terrible, and I highly appreciate that.

  kevin patton
6 years ago
After the first towing company managed to damage the front end of my motor home, then promptly say they couldn't tow it, Superior Towing came to the rescue. Randy was there quickly, knew exactly what he was doing, had us rescued and on the way to a horse show in less than an hour. It was great dealing with a true professional at his craft. Many thanks guys and hopefully we don't meet on the side of the road again.

  Meagan Fell
7 years ago
Best towing experience I have ever had. The driver that took care of us (Owen), was incredibly professional and kind. He made sure we were even well taken care of at the auto shop. I would recommend this company to everyone I know.

  Tay win
5 years ago
John backed his tow truck into my car and caused over $1,200 worth of damage. He denied doing it because he didn't realize I was standing 30 ft away across the lot and had witnessed everything. He refused to provide name or insurance and then fled the scene. I did not have my phone on me to call the police or take photos/video. I would not recommend doing business with people like this. I figured out his name by identifying a photo of him on their yelp page.

  Erin Biederman
10 years ago
Superior Towing is a great company! They are friendly and helpful. I appreciate that they care about the environment, and that they only use bio fuels. They have a wide range of services and areas that they work in, and are available 24/7, which is ideal for a towing company. I also appreciate that they let the person paying for the tow to choose who the vehicle gets donated to.

  Joshua Storey
4 years ago
Superior Towing took good care of me after my car accident. Not just my car. Me. J.P. made sure I knew what to expect from the insurance companies and from any potential injuries I might have sustained. He was an anchor in a very scary moment and I'm very grateful for his help.

  Derek Du Plessis
8 years ago
My car broke down this week in Bellevue, and I did a quick internet search and found Superior Towing. I called them and they responded with excellent customer service, and promptly came to my rescue within 15 minutes. After the driver determined that my car would need to be towed, the driver was very helpful in suggesting a reasonable but quality mechanic. I am grateful to be back on the road with as little hassle as possible. I can HIGLY recommend Superior Towing for anyone with car trouble. Great Job Guys!

  Trent Spangler
4 years ago
My vehicle was stolen in January. Today the police called me when I was an hour away to tell me the car had been found at an apartment complex and the towing company was there to tow it. I requested the officer not let the towing company tow the car and ask the apt complex if I could get it as soon as I got back. They told him I could come pick it up by the end of the day.The officer called me back a few minutes later to tell me the towing company decided to tow my car anyway because they needed to cover the cost of coming out to the site and had a lean on the car. I called the towing company and was told that they were sorry my car was stolen but legally they had the right to take my car and that insurance should take care of it. Unfortunately, my old vehicle is no longer insured since its months later and I have a new vehicle now. At the time of the theft I only had liabilty coverage. At this point I was told it was my own fault for being "self-insured" when my car was stolen so I would need to pay for a tow that I specifically asked them NOT to conduct.I am not upset because of the money. Im upset because its wrong to make someone an undeserved victim twice when you have the power not to.The owner of a stolen vehicle should not be liable for a towing companies time when they asked them NOT to perform the tow before they do it. At that point, it is purposefully towed to make me (the victim of a crime) pay for their time when I explicitly didnt ask for it and the owners of the property gave time to for me to retrieve my stolen vehicle.That is unjust, it is not ok, and I am ashamed that our legal system allows this kind of behavior.

  Molly Spidell
2 years ago
Superior Towing in Baker City, Oregon tow driver, Marty kept good communication through out the process and went above and beyond when I left needed items in the truck, delivering them to my motel. Very professional team. Thanks again.Service: Special vehicle towingService: Special vehicle towing

  SRFMF
10 years ago
Thank goodness for Superior Towing! They were the closest company we could find to tow my girlfriend's car out of a ditch (some drunk driver almost hit us and we skidded off the road!) The first thing the tow truck driver said was "are you guys ok?" He sounded genuinely concerned, and the dispatcher was very friendly too. So glad they were there to rescue us and didn't make us feel like we were being taken advantage of in a bad situation. Highly recommended!

  Mrs. Riko Valentine
4 years ago
I just want to give a shout out to Superior Towing and the woman working the front counter. I was highly upset about my apartments towing my car and took out my aggression on this innocent lady that had nothing to do with it. She deserves flowers for putting up with people like me who take out their emotions on her. What a difficult job. I feel so terrible about it. The owner was professional enough to continue to work with me/ my husband even though I did not deserve it. He could have just kicked me out and said come back another day. Thank you!