O'Reilly Auto Parts

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Craig Farrell
7 months ago
On this occasion, I was looking for a replacement bulb for my HID lights on an older Mercedes. The asst. manager at this location wasn't very helpful, only to say he didn't carry a replacement, and was that all I needed, then disappeared back into the store. I ended up at the Factoria O'Reilly just to see if another store could give me a little more guidance on what to buy. The asset. manager there was way more helpful, and although he didn't have a replacement for me either, he took the time to look up what I might need and sent me to home with a few screenshots of the correct connections to look for. 5 's for the Factoria store, I found exactly what I needed! Factoria will be my new go-to store for auto parts! Thanks for the excellent customer service!

  Daniel MBUMBA
a month ago
I like this store, and it closer to my apartment. Dante is a good guy anytime I come at the shop he welcomes me very well. Also, he helps resolve my problem until we find a solution. The world needs more people like him. He's a special guy .

  Phillip Frazier
5 months ago
I came in the other day to ask for some advice about my car having some sensors and the gentlemen there was kind enough to give me all the advice and recommendations for said car. Ended up having to get a new car and the gentlemen (Dante) took his time, once again, to explain how to fix and help the car. Best customer service I have received in a O'Reilly auto parts store.

  Pete Kim
a year ago
My review is for the Bellevue, WA 98006 store. I only need a small stainless screw for my license plate. Customer rep is really helpful and patience, comparing the size, price and quality before I decide to buy! Again, this is a small store comparing to other auto parts shop, but the service is way much better than others.

  Alex Babauta
5 months ago
Dante was super helpful going above and beyond what I ever expected from an oriellys employee. He was friendly and helpful and helped me mediate an issue with my car ON THE SPOT FOR FREE. Super super satisfied from my service tonight.

  Deborah Manderson
4 months ago
I went to oreileys factorial today to buy a battery and have it installed in my rav4 the man told me he could not help me because he was the only one working. That the only time I have gone to an oreileys and been told that they could not help me. I will never go back to that store again. I use only oreileys for my auto needs and I was so disappointed with the leval of service he gave me.

  Damian Kenner
a month ago
Went into O'reillys today with several automobile problems, the Manager was very patient and worked thru my issues with me 1 at a time. He went above and beyond to help me, Thanks

  Melissa Bradley
a month ago
They were wonderful, helped me find what I needed and even installed my windshield wipers for me

  Shannon M AP
10 months ago
A little belated I came into this store when my poor old mamavan overheated on 405, right at the Factoria exit. I was able to make it to O Reilly s and the two staff members there were so helpful and kind, it felt like they were family, helping me to figure out what steps to take to determine the source and severity of the problem.I had two little dogs with me on a very hot day and they were very accommodating, filling a water dish and finding a spot for us to wait while the van cooled down enough to open the radiator. They ultimately helped me fill the coolant tank and looked for leaks. They were concerned that it might not make it back home, but I decided to try getting it home.The manager, Greg, made sure i had the phone # to the shop, in case i got stuck somewhere unsafe, they would make sure i got a quick rescue. I only made it about 1/2 mile, but i was able to get safely off the road to a shady spot and i have AAA and USAA, so didn t need to call them. But i really appreciated their genuine care for the safety of me and the pups. I will continue trusting O Reilly s for all my family s auto needs.

  Aayan Siddiqui
8 months ago
Exceptional customer service. My battery died and Dante gave me a jump, walking me through the whole process. Will definitely shop here when I need car parts.

  David Ross
a year ago
Went in to get a Check Engine light diagnosed -- the young man behind the counter came right out, diagnosed a misfiring cylinder, recommended the $7 bottle of injector cleaner. Still waiting to see if it works, but he was so accommodating and helpful it gave a boost to my morning whether it works or not.

  Elizabeth Black
a year ago
I received great customer service from Robert. He patiently helped me with a return/exchange when I didn't have the receipt (he was able to look up the original purchase), figured out exactly what product I needed, and then went above and beyond to help me install two new headlight bulbs after they had both burned out unexpectedly. Thank you, Robert! (Managers, please give him a raise!)

  Aaron Hathaway
2 years ago
Great location. Staff helpful as expected at this point. I say something if otherwise. Highly recommended .A review by John SoucyAegis Detail & Correction Inc.

  Kimberly Graves
6 months ago
They were helpful, well stocked, well staffed, and clean. Great experience.

  Derek Gary
a year ago
Came in on 7/24/22 and Garrett assisted me. Probably one of the better oriellys ive been to. Big props to Garrett, not sure if he was the manager, i forgot to ask. either way he seems to be running a good operation. Great customer service. If you're reading this, thanks for letting me borrow your pliars, G!

  Laura Keller
a year ago
Had to return an item today to O'Reilly Auto Parts in Factoria. The store rep I talked to -- Dante -- was exceptionally courteous and helpful. He even remembered that he had sold me the item a few days before.

  zh vl
7 months ago
Great service! Matthew, the manager, was very helpful in picking oil for my car. Thank you!

  Julia Vidal
a year ago
Consistent quality customer service. Dante was exceptional and went above and beyond. This is my go to stop for anything auto parts ! Love these guys

  Jason Yee
5 years ago
Great place to get your auto parts! The employees there are knowledgeable and of you all nicely, they can also recommend the parts and services that you actually need and not the services that others try to run on you. Selection is fairly comprehensive but do ask the employees since they might have additional selection in the back. Also try checking online and shipping to store! The aisles are clean and the store is organized well. Sufficient parking in front of the store.

  Jon ic0 Adriatico
a year ago
Great for automotive DIY. They'll let you borrow an error code reader (for say, a check engine light) to figure out what's at least going on, and help find parts to fix said error.

  T J
2 years ago
This review is long over due. On 8/26/21 i ended up over here because my check engine light came on as I began my trip to Eastern Washington. Turned out my thermostat was failing.Dorea directed me to the parts needed and she also gave me a rundown on what to expect during the install. Loaned me some tools and the machine to reset my check engine light.Beecause of your excellent service I made it to my destination and landed a 9# walleye!I r

  jew pooh
3 years ago
The worker Thomas has always been so helpful. He s changed my fuel filter, wiper blades , and headlights! Always told me to have a great day! We need more upbeat people like him!

  James Laurie
2 years ago
Superior customers service, knowledge and performance received from Garrett today. I've been a frequent customer for years, as their locations are convenient, but today Garrett exceeded my expectation, as he went over and above with sensational customer service.

  Tiffany Law
3 years ago
This review is to highlight the great customer service I received from Dorea.I had purchased tire chains from this location, and the first associate gave me the wrong cable chains for my tires when I told him what make and model my car was. I was not educated at the time of purchase that they cannot be opened or used otherwise I could not return or exchange them. Dorea let me know that the first associate should have taken the extra step to educate me about the return/exchange policy. She took care of my issue and set clear expectations about returns/exchanges moving on forward.Sales associates such as Dorea is the reason why I am leaving a 5 star review.

  Don Thompson
3 years ago
I had a dead battery that wouldn t hold a charge so I jump started it and drove it to the Factoria O Reilly Auto parts store. A really nice and professional gentleman named Rome helped me select the correct battery, he installed it, and then tested my starter and my alternator. You don t get service like that often so I wanted to make sure to leave my feedback. Thanks!

  Sonny Foster
4 years ago
As a person who does most maintenance on my own vehicles this O'Reilly always has what I need in stock and double checks part numbers when pulled from the shelf to ensure you walk out with the right part. They also flip the screen and show options of the part you're buying, different brands and explain the quality of the different brands is a sensible way.

  Brian QA
2 years ago
Jerico was awesome. Saved my butt when I had a windshield wiper detach itself during a healthy rain. My connector was a weird one, and he went out of his way to find one that fit, and he installed it for me when he was figuring out which connector to use. THANK YOU!!!

  Quynh Vuong
4 years ago
I ordered a windshield wiper for my Mercedes GL450 2013, paid for shipping and came back to get it weeks later because I never got a phone call that it arrived. When I got there they could not find it and it was obvious they didn't have system to track it. They talked to the guy (Mike) that helped me order it but he didn't know where it was. I came back another time and spoke with another guy but he didn't know how to find it either. They kept asking If I picked it up because they didn't have it. They called the supplier without results. I called my credit card company but I misplaced the receipt after several weeks of dealing with this. O'Reilly's only credited my shipping fee. Absolutely unacceptable! They ripped me off.

  PRO X CUBER
a year ago
Extremely rude customer service, felt like I was being a burden to them by buying things. Very unhelpful and mean when being talked to. Asking them questions felt like going to hell. Felt really disrespected.

  Strawhat
a year ago
Robert was super helpful and took the time to help me change my brake light. Very professional and great customer service. Will definitely be back. Thanks