NAPA Auto Parts

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Jessica Bates
4 weeks ago
Came here to get some parts for my car. Sal and Fernando were very nice and helpful. They even gave me a good chuckle after having a long rough day. I'll definitely be back.

  Cameron James
2 weeks ago
The woman working the front was rude. She also tampered with my receipt so I could not return my used battery and get my core deposit back. The battery I was sold was 11 months old but because my receipt was tampered with by the lady at the front so I am stuck with it and the deposit.

  Mario Kempes
10 months ago
THANK YOU! To the lady in the counter earlier today (Jun-9-2023)...!!! I was there at 9 am to buy a long list of supplies to service my bike fluids. You were awesome and truly helpful! Appreciate your kindness.

  Brandon Valencia
2 months ago
Good service! Cars are not my thing, so I had a couple of questions about air filters. I was helped by a nice guy.

  Robert L
7 months ago
Ashley helped make my visit quick and painless!! She was absolutely amazing and will be coming back in the future! She definitely deserves a raise!!

  S K
4 years ago
Great store friendly staff they had everything I needed thank you

  Ann Mari Gantenbein
9 months ago
Had good luck with Issaquah NAPA in the past. i went in to get a motor mount and they didn t have it had to order but would of taken an extra day . Their competitors work on Sunday. They could get me the same part day and 1/2 earlier. Price was still same as everywhere else too.

  Anton Schoenbacher
a year ago
Needed a replacement alternator for my vw rabbit. I called and they had a few options so I went down to pick one up. There was a line of a few people waiting so I kinda was eves dropping on the sales people to kill the time. They really took the time with everyone to try and solve problems of finding correct parts or whatever, it was impressive. I finally got to be helped and the sales person really made sure I was getting the correct part and even though they were busy, took time to help me. Took the alternator out of the box and compared it to my old one to make sure it was right. A big thumbs up for NAPA! I'll be going here from now on.

  Patrick Lim
a year ago
Just go else where.They too busy just recognize you actually CAME to their store.I waited for minutes, everyone was on the phone, didn't even tell me to wait, so I left. Ain't coming back ever, I guess that's what you wanted.

  Mike Gile
3 years ago
Brad is one of the more composed knowledgeable sales reps I've ever dealt with in my many years of buying auto parts. You would think that would come standard but most of us have found that to be the exception, I think we could agree. He's polite, articulate and most importantly knowledgeable about auto repairs. Like generations of experience knowledgeable. Just such a pleasant refreshing experience to walk in and know he's there.

  Tim Mead
2 years ago
After waiting more than 20 minutes to be served, I was unable to return the fuses I bought online even though I had the receipt; I was told I needed to first get a return code before I could return the items. The whole process and support is extremely inconvenient and frustrating.EDIT: It would be fantastic if NAPA's customer service department took a lesson from their social media team. I had a response to this negative review in under a day -- on the other hand, I emailed NAPA Online's customer service asking for an RMA more than a week ago and still haven't had a response. All I can say is avoid NAPA Online, it's not worth the hassle.

  corey youngren
4 years ago
The gal at the counter was wonderful, I don't remember her name but she was such a great help. She actually beat the competitors price on an air filter by about 30%. Very professional and friendly. Enjoyed my experience will go there in the future.

  Ervin Akoopi
2 years ago
Awesome store, I had to purchase some brakes for a Benz, and I needed assistance measuring the rotors, as well as buying the rest of the parts. Tami help me put the list together, and Brad was very professional with assisting and ending the transaction. I couldn't ask for anyone better. Thank you!

  George Bryant
a year ago
Friday night supposed to stay open until 7...car problems needed coolant bad..Google says open until 7... handwritten note on door says closed at 6pm. Wow! Hard to expect integrity these days... red flag. Don't go here!

  Stacy Jones
8 months ago
I usually just pop in to buy oil but the service personnel are always helpful and friendly.

  Drew M
7 months ago
Ashley and Sal did that lil bit extra that make it all work the best. Highly recommend!

  Lora Lyle
a year ago
Kindly explained that I was sold the incorrect size tire chains and would like to at least exchange them for the CORRECT size if I couldn t return - wfh the receipt- and the lady was so RUDE and unhelpful. SaidI d have to speak to a manager

  Jeremy
3 years ago
They only take returns with a receipt! Are you kidding me. I know they can look up transactions on their computer. "We need a receipt for something so big and expensive." It was an alternator that I bought as a precaution for road trip due to trouble code that ended being up a loose battery connection. It was less than $200 and the box wasn't even opened and has napa all over it.Update- I went there the next day and explained again the situation and the same guy did do the return. Maybe I will shop there again. Changed from one star to 3.

  David
3 years ago
One of those places that should really be a last resort. My impression is that you ll have to double check any information they give you and hold their hand throughout the process. I made the mistake of using them first. Car battery died, decided it was time to just swap it altogether since it s been giving me problems. Called this place. They said it was in stock but cannot buy over the phone. So I taxied over only to be told they d have to order it and it ll be here in 1 day mind you it s Saturday (9/5) and I m doubtful that means a deliver on a Sunday or Labor Day Monday. They said there was no way I could ve called there because they would remember it. So I hit redial and get placed on hold for 5 mins or so (during this time I see them answering other calls, so I m thinking maybe I did call a different place) but then the second genius answers and I say oh I m right in front of you. He replies can t you see I m on the phone! Tried explaining that I was the person he was speaking with on the phone. Nick s coworker laughed at him. He chose to continue to be rude so I just left. Absolute stupidity.Taxied back to my car. Total cost $30 due to their incompetence and got absolutely no where. As far as I m concerned this place owes me money.Anyways. Went to Autozone and back on the road.

  Richard Hughes
6 years ago
This is a smaller independently owned version of NAPA, but they are local and seem well stocked. Depends who you get on the front desk, but I'm normally helped in a cheerful and happy way. Prices seem better if you order on line and collect...Just sayin' ;-)

  Michael Ansolis
a year ago
They helped me check the car battery performance in my wife's car and were very nice about it. I appreciate great customer service!

  Jennifer Cox
3 years ago
NAPA in Bellevue is very clean and a great location, the staff is very helpful.I arrived 3 min before closing and they were super helpful and made sure I got everything I needed to get our work trucks up and running.This will be our go to NAPA from now on.

  Zachary Nasu
4 years ago
The team at the Napa Bellevue location is amazing. Their knowledge of parts, and capability to source them so quickly is the best I've experienced. Arthur, Brad, Tami and Joey are patient and always offer the best options for parts on my cars. They are my one stop shop for everything I need. TAKE MY MONEY

  Karen Restored Heart Coaching
5 years ago
Great service! Called for a quote on a part and was told $40 less than what it rang up with. They honored the quote as it was based on a particular discount that didn't apply to me. They has the part I needed and set it aside for me to pick up.

  Daniel Kolomiyets
2 years ago
Their system is outdated for looking up parts. Shows an incorrect oil filter for a 2004 6.0. Went to install and it was wrong one. Had to research and tell them which one I need. Cant return the wrong one. Waste of time and money

  Cai Ai Bao [ ]
4 years ago
I'm a customer and i come to this Bellevue Napa store quite often when it comes to buying car parts or tools no other Napa store elsewhere beats this place. They have great customer service and very friendly staff one of the store managers Arthur Danielson has been very friendly and helpful whenever i came to buy parts for a car or tools at this store location he would give the right advice and help to make it right for the customer which i myself am truly happy with the service. I have been to other Napa stores before and their customer service was not as great as Bellevue Napa. Other Napa's would staff that were emotionless, quiet, and lack of sense of humor but this location makes you feel more lively and welcome i'm a happy customer and i would definitely return in the future as well as recommend Bellevue Napa to other people as well.

  Kim Tran
2 years ago
Never been to a Napa. Tried their pnline pick up order and it was fast.No military discount thou, compare to other places like O'Reilly or Advanced Auto Parts

  Daniel Myers
3 years ago
A fuse blew on my home HVAC during the 2020 forest fires, and NAPA had some of the only spare 1A fuses in the greater Seattle area. They kept the store open for me a few minutes after close so I could buy a replacement.Much appreciated!

  Nursaid Said
4 years ago
I had issues with item that i purchased and went to store to return or exchange it. Store manager Brad Soares was very rude, disrespectful and yelled to leave the store without even trying to solve the issue like professional. We been customers with napa for over 10 years when we had shop in Woodinville and it very sad to run into such situation. Very poor customer service Napa Store and especially rude manager that dont know how to behave with customers.

  Terry Rowles
4 years ago
The Service is excellent, Ricky Shupert was very helpful and extremely knowledgeable, he assisted with the battery we purchased by carrying it to our car, as a Veteran I have been to numerous auto parts stores and this is the best service I have experienced.