Gerber Collision & Glass

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Weiqiang wu
2 months ago
Excellent customer service and repair quality. They got the job done perfectly while at the nearby exotic repair told me that they could not accommodate my repair until May.

  Carlos Fangmeier
4 weeks ago
What can I say, I was impressed by the service, quality and time wise. Nick truly honor his words, "we want to be perfect for you".

  Michael Kelley
6 years ago
After the third chance they had. Paint still has bumps in paint. They put 4 miles on my truck. They left dust all over and armor all all over rims. They scratched my Window. The rear door doesnt shut or align properly. They left marks on my interior as well as dust all over interior. All this even after 3 trys and being contacted by my insurance QC guy.

  Asrar Khan
5 months ago
I am writing this review to express my extreme satisfaction with the exceptional service I received from Nick, a collision repair specialist at your Gerber Collision Bellevue location. Nick's dedication, professionalism, and customer care have truly set a new standard for me, and I am compelled to share my experience in hopes that it will bring well-deserved recognition to his outstanding contributions.From the moment I stepped into Gerber Collision Bellevue, Nick was the epitome of customer service excellence. He greeted me with a warm smile and a genuine interest in understanding my concerns regarding the damage to my car. He carefully inspected the vehicle, meticulously explained the repair process, and patiently answered all my questions, addressing even the smallest details with utmost attention.Throughout the repair process, Nick kept me informed every step of the way. He proactively texted me updates, promptly responded to my inquiries, and ensured that I was always in the loop. His transparency and communication skills were truly refreshing, and they instilled in me a sense of trust and confidence that my car was in the best possible hands.The quality of work performed by Nick and the Gerber Collision team was nothing short of exceptional. When I received my car back, it was in pristine condition, as if the deer incident had never occurred. The meticulous attention to detail, the flawless paint job, and the overall restoration were truly remarkable. It was clear that Nick and his team took immense pride in their work, and it showed in the final product.I must say that Nick's customer centric approach aligns perfectly with your company's values of empathy, responsiveness, and going above and beyond. His ability to connect with customers on a personal level, address their concerns with genuine care, and deliver exceptional results is truly commendable.Without hesitation, I would wholeheartedly recommend Gerber Collision Bellevue to all my family and friends. Nick's dedication, professionalism, and customer care are unparalleled, and he is a true asset to your team. I encourage you to consider him for promotion, as his leadership qualities and customer engagement skills are truly exceptional.Thank you for providing me with such an outstanding repair experience. Nick's commitment to customer satisfaction has left a lasting impression on me, and I am confident that he will continue to excel in his role.Sincerely,Asrar

  christina cederstrand
6 months ago
I m very impressed with their costumer service and pricing. These guys helped me fix my car and deal with the horrible insurance people.. thank you Gerber I ll be bringing my cars to you from now on.Service: Body & TrimService: Body & Trim

  Patti Enos
3 months ago
We had a perfect seamless experience, staff was exceptional, repair was less than a week since they had the part. 10 out of 10.

  K Vanous
8 months ago
The crew at Gerber Collision in Bellevue went above and beyond getting my car in and fixed after what was a crazy scenario with the dealer and tow company. Super friendly staff and my car is running perfect again! So thankful to everyone that worked on it!Services: Tires, Steering & suspension repair, Body & Trim, BrakesServices: Tires, Steering & suspension repair, Body & Trim, Brakes

  Kathy Whitener
10 months ago
Now a days you have to be patient when it comes to service providers. Timelines are longer. Gerber gave me a date to bring in my car for body and paint repairs and kept me in the loop on the expected compilation date.The repairs and paint job were perfect. We've had other body repairs done by Gerber and I would highly recommend them.Service: Painting

  faruk behluli
a year ago
Very good costumer service. Aaron was absolutely brilliant on handling the whole process. At the end we found that the truck was a bit windy on higher speed and he took it right back to adjust the door. He kept me in informed everyday about how the process was going. The paint job was perfect too!Services: Painting, Auto glass repair, Body & TrimServices: Painting, Auto glass repair, Body & Trim

  Marion Kee
9 months ago
Over the past couple of decades we've used this shop 4 or 5 times. They do excellent work, and deliver on what they promise. The only thing better would have been not to have any collisions.

  Cynthia Shepard
3 months ago
Constintly informed every few days, what's going on & how long it will be! Very impressive!!

  Eva Kolkowitz
5 months ago
I love the how nice people are in this office. It was a very pleasant experience to get the issue resolved.Service: PaintingService: Painting

  Yoshiyuki Aoyagi
2 months ago
I recommend them to other people. I also want to ask them to repair it.

  kishore kumar
a year ago
Service is good, but they took 22 days to just paint lift gate and replace the bumper. Make sure your insurance cover the rental costs for all days, usually they cover only for 10 days.Service: PaintingService: Painting

  Ajoy Bose
a year ago
They did a great job. Took some time to schedule and get the repair work done, due to the backlog of customers waiting, but end of the day they did great work. I would recommend them.Service: Body & TrimService: Body & Trim

  Kimberly Worrick
2 years ago
Gerber took care of my Nissan like they owned it. My baby came back to me looking brand new, they fixed my bumper after I got rearended, twice! They cleaned my car inside and out, got a front end alignment done as well. The staff walked me through every step and rescheduled twice when life was conflicting with repair dates. I cannot be happier with my repair job and will recommend Gerber to anyone and everyone.Service: Body & Trim

  David Eshom
6 years ago
Great service and attention to detail. Fixed my back right fender and bumper after by daughter accidentally hit a parked car. They scheduled a time and got it fixed early. I asked for something else at last minute and got that done too. \ Kelsey friendly and helpful on phone. Since my daughter is young and out of state, I was worried she wouldn't be treated properly. Gerber took good care of my daughter. Thanks

  Wenzhi Zhao
a year ago
I was assigned to do a collision estimation here. I went here and got the photos taken. After 2 months I didn t hear anything back. Seems like they didn t do any estimation for me. I need to book another appointment at another shop. Super unprofessional. I will never go there for anything again.

  George Tolo
11 months ago
Very bad customer service and lack of communication. It s been two months now and they are still working on my car, I have to go in to get an update on my vehicle. Go elsewhere if you have other options. The front desk lady is rude as well.Service: Body & TrimService: Body & Trim

  Matt Haight
7 years ago
Nice enough on the phone. I set up replacement of windshield and back glass on my truck for mobile repair 3 days in advance. Was told I would have first appointment of the day and that tech would call me on way service was scheduled for around 9am. Took time off work to go in late so I could be there when they started. Got a call at 9:30 that they would not be coming at all I would need to call and reschedule. Luckily a friend had warned me he had this experience and though the price was a bit better from Gerber I scheduled an appointment with Safelite as a backup out of fear this may happen. Had low expectations for Gerber and they certainly delivered that!

  mercer island sustainability awareness
2 months ago
The repair was done on time and it looks perfect

  Dave Hoffmann
6 months ago
A well run operation with excellent communications with the client throughout the repair processes.Service: PaintingService: Painting

  Dan Ridge
5 years ago
I was rear ended by another driver. That driver's insurance is picking up the entire bill for my repairs. I chose to have an estimate done here because they are highly reviewed. There is a couple thousand dollars worth of damage, but a fairly straightforward and quick replacement of the rear bumper and underlying structure. Minor paint to the rear hatch. When I had the estimate done I was told they were booked out until mid December but someone would call me to schedule repairs. A week later I called them, because I still hadn't heard anything. I was told the person who schedules repairs was out and she would call me back that same day. Of course she did not. What is so hard about scheduling a repair? Do you not want to fix my car even though it is a simple repair that is completely paid for by insurance? If your shop wasn't interested in fixing my car you should have just said so instead of wasting time I could have been seeking out a professional body shop who actually wants business. I will NOT be having my vehicle repaired here. Now or in the future. You need to train your staff how to treat customers. Without customers you don't have a business.EDIT TO REPLY TO OWNER RESPONSE: I have NOT spoken to the general manager, or anyone for that matter, regarding my concern. It is not really a concern. I won't do business with you, so I'm not concerned. But to come on here and post some canned response and lie about my having spoken to someone to 'address my concern' is disingenuous at best and downright deceitful at worst. Just goes to show that my point was valid. You guys don't give a crap at all about your customers and only replied on here to try to save face. For the record, I have not spoken to ANYONE at Gerber since I was told the girl who handles repair schedules was at lunch and would call me back. Kelly's on 130th in Bellevue had me scheduled for repairs and ordering parts the same day I saw them. Avoid this place at all costs. They obviously just try to do mass volume and don't give a crap at all about their customers.

  Abby Frenkel
7 years ago
This place has the best service I've ever received. Not only did my car look absolutely amazing (I didn't even recognize it because it looked that good-AND it was brand new prior to getting it fixed) but the staff is so friendly and knowledgeable. Chris called me every couple of days to provide me an update so I knew exactly what was going on with my vehicle and when it would be ready to be picked up. I would highly recommend this place to anyone!

  Android Wang
a year ago
The speed is definitely not ideal. Took a total of 3+ months to get a bumper fix. But quality is good.

  Daniel Lai
a year ago
Rodents' problem. The rodents chewed the wiring, all the warning lights came up on the panel. Honda dealers told me the whole harness system needed to be replaced because more than one spots got chewed up. Gerber found a technician and replaced the wires underneath the hood that got chewed up and said the rest of the wiring was OK. At this point, I still do not know if any other parts got chewed up have been taken care of.Service: Electrical

  Vishwas Kulkarni
2 months ago
Very professional and high quality service

  Julie Fowler
11 months ago
I d give no stars if I could. The final product is terrible. They have not responded to my complaint about the final product. I would not recommend themServices: Steering & suspension repair, Painting, Electrical, Body & Trim, Auto glass replacementServices: Steering & suspension repair, Painting, Electrical, Body & Trim, Auto glass replacement

  K Chan
a year ago
Process took a long time and inventory control needs improvement to insure required parts are received. Left a part in the trunk that was replaced. Not a huge deal but seems like an oversight.Services: Painting, Body & TrimServices: Painting, Body & Trim

  rrowemm
2 years ago
Best Estimator and body tech I can ask for! Fast service and the manager was very professional. They keep me updated every step of the way. I recommend Gerber Bellevue.Services: Painting, Body & TrimServices: Painting, Body & Trim