Smart Start Ignition Interlock

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Larry Dobbs
2 months ago
DO NOT USE!! This company is a scam, zero customer service and all they care about is taking your money. The charge amount for recalibration is crazy high for the work that is done, they are changing how the recalibration works and now it is less often but costs you more and I m sure in the long run and the master plan they are getting you even worse now. The rules they have make absolutely no sense whatsoever and are created solely to negatively effect you, I ve had multiple instances were the device has caused something in my vehicle to fail or to where the policy s make it so you can t even get your vehicle serviced and I ve always been the one that has to pay because of it, it doesn t make any sense at all. I had one of the workers tell me they used to do refunds for there mistakes but then changed it to partial refunds and now no refunds at all and that s just the way it is. Not even to mention the call center, very hard to ever talk to anyone and you can never find the answer you need, the answers they give is just throwing you around in a circle very unprofessional. Find another place to install your device that has actual policies that make sense.

  Reed Wilcox
4 months ago
These guys are amazing at service this is the only smart start that I recommend

  Jay M
8 months ago
Friendly staff here! Quick to service and helped me look into a problem with the device. Manager came to double check it and reassured me that everything was all good and cleared up any confusions with my service dates.

  Soolan Mez
a month ago
Excellent customer service, great company!

  Ahmed Saibi
2 months ago
Great people and great service I really recommend this place

  paul walker
4 years ago
Management won t help the only employee working. He is installing them has to stop to answer the phone then go back to install them stop when a customer comes for a payment then go back and install and then the phone rings again. He told me it would take less than an hour because my car was older it took 5 hours ! This owner of smart start she really be disappointed in what he has created here.

  braden buck
a year ago
The unit constantly shows false positives causing me court trouble and extra money. STAY AWAY, use any other company besides this one. It s absolutely illegal what they are doing and I m going to file a lawsuit as soon as my lawyer finishes the testing.

  Alex Shockley
a year ago
Decent service but there have now been 2 separate occasions where I have gone in for a recalibration of my device and they plug in my device, forgot to charge me and did not extend my lockout date causing me to have to drive out 40 minutes to go there again and have them do it right!

  Godee Godee
10 months ago
From the reviews I will NOT go there. I'm looking for a reliable company. Definitely not this one. Too many angry customers

  Adrienne Rutherford
3 years ago
My car has had nothing but issues ever since the install. Literally two days ago my vehicle caught fire under the hood, now dealing with a total loss with my vehicle. I kept going to them about the issues and terry gave me the blow off as he was always too busy... his only fix was putting a larger fuse in a circuit meant for a smaller. I had to replace a battery as well. Then the insurance I was paying for that I told would cover any damages was actually only to cover theft not fire. So I now owe smart start over 1000. I paid a month ahead and they won t credit my account. I m blown away with this company.

  RyuBlaze
2 years ago
Miguel was awesome, very professional and even though his shop was very busy he was patient and took great care of me.FYI: I updated the number shown with how to call the shop directly for those that are frustrated with being sent to be put on hold by Smartstart.

  Llydia Whatnot
2 years ago
The install went pretty good, the gentlemen that did my training was a nice guy and answered all my questions. It was a little hard to hear the videos with people going in and out and talking on the phone, etc.

  Josh Blondo
6 years ago
The Smart Start call center is horrible. Ridiculous hold times and unprofessional call center agents. That being said, the shop in Auburn and the product was good. No one is in a happy place when they have to have an ignition interlock installed, but my experience with them was about as good as I could have hoped for. I have a 2013 vehicle with remote start and push button ignition and had heard previously about how IIDs will wreck the electronics, but I never had any problems at all with their device. If you have to have an IID, I would recommend this shop.

  Jon B
3 years ago
Terry is the man. Been coming here for a year and a half and though the circumstances were unfortunate, Terry made every visit as pleasant as possible and I will miss talking with him. Best location I have been to!

  Tony x
3 years ago
Pathetic, rude, guy literally just got into a yelling match with me because he told me to learn how to drive because I can't parallel park a car off the back of a flatbed tow truck.I don't know who's running this company but it's an abomination quite frankly

  George Howard
2 years ago
Always come in to calibrate my interlock and very rarely do they have a backup. Staff is friendly and it s definitely appreciated

  Jose Marquez
8 years ago
Why does it take them 30-40 minutes to put you on hold? Every SINGLE time I call I always have to wait forever for them to pick up or sometimes they don't pick up at all and I have to hang up. Horrible service

  Ronnie Thatcher
3 years ago
It's a good program, but there is downfallsSuch as, the price, yes they have a program but nobody tells you about it, I've been there for six years and just learned about it, and many more but I don't want to trash them, I got ten years, I don't want to make it worse

  joshua ogle
8 years ago
These people are rip off artists. They make it so you have to pay for an extra month at the end of your time with them and if you dont they won't send your compliance report to the department of licensing

  Taylor D
7 years ago
This place has the best customer service!!! Everyone was very helpful and understanding. We were completely taken care of. Highly recommend!

  Google Account Account Name (B.T.)
6 years ago
Smart start is b.s. go to life safer or another company. My device always has a malfunction and re h support doesn't help.

  Scotty
a year ago
When they know you are forced to have this in your vehicle they will extort more money from you especially when you can't afford it!!

  Donna Bell
2 years ago
Miguel, was a fantastic guy and got our job done super fast and efficiently.

  Valerie Benson
3 years ago
The place was very clean, Ron was very professional and quick. Ron took the time to answer my questions. Thank you Ron

  James Leverette
5 years ago
I have not had a problem. Always friend and helpful

  douglas roush
3 years ago
Awesome place dude is great who does my calibration

  Ben Ciobaca
4 years ago
Alright, nice people but sometimes you have to wait a few hours in line

  Benjamin Anderson
2 years ago
Great help, great communication, intelligent techs!

  rick sapp
3 years ago
Nice place to get your work done