Jiffy Lube

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Tayler Kirby
a month ago
Overall great experience every time I come. I my compliant is the wait time- Poor guys need another bay to service more cars! They are always polite and make sure you know everything that's going on. They do the job as fast as they can, but make sure the quality is still there.

  Suze Libro
2 months ago
Loved the mechanic and i believe, manager. They were extremely nice, (and cute), I asked for a tire rotation but I really needed tire balancing, which they don't do, was my mistake. They could've just done the rotation I guess, but instead they sent me to their other station that is a full service garage that did do tire balancing. So they were extremely helpful and polite, nice and funny too, and mainly, I COULD TRUST THEM. That's huge! That's everything especially for a woman, alone, who doesn't know tons about the mechanics of cars. They didn't take advantage. That's 5 star behavior to me with a great big side of class! Very grateful. Thank you, Jiffy Lube!!!

  Devina Sindhu
5 days ago
All the people who helped me were so amazingly attentive and kind. I didn't know anything about car servicing, and they guided me through the process. Thank you so much to the Auburn Jiffy Lube--to the manager and Kobe for helping me!

  Michelle Ackerman
3 weeks ago
I was really hoping to come back on here and share that. I had a better experience after talking to the franchise owner. Unfortunately I feel that I ve been duped. He offered to give me a full refund of the damages that I had insured and on top of that my oil change refunded I have yet to see a check after 45 weeks of him telling me it s in the mail. The

  Aaron Freeman
2 months ago
One of the best Jiffy Lubes I have ever been too. Great staff, amazing customer service, and overall great people. They explain everything they do and talk to you with respect. Highly recommend

  Josh Linnell
4 months ago
The knowledge the workers have is extremely helpful. They went above and beyond to ensure all my needs were met on both of the cars I brought in to them today. I truly appreciate being helped by knowledgeable, friendly, capable people. I will be back to get my oil changes from them from here on out. Thank you!

  Lashell Shank
2 months ago
Had a little hiccup with the light bulbs that I had replaced. Arthur and his team corrected the issue immediately. They are very understanding and overall fair. Arthur s team is friendly, knowledgeable and went over everything on my car so I left feeling safe. They went above and beyond which is rare these days. Side Note: Music was interesting!

  Kim Morton
3 months ago
Today I took my car in for an oil change. I usually have my son do that for me because I hate dealing with mechanical stuff. And due to past experiences I ve always felt women are financially taken advantage due to lack of mechanical know. I couldn t have been more wrong today.Arthur and his coworker (sorry, I didn t catch the name) immediately put me at ease. They were friendly, very knowledgeable and very customer service oriented. I even had an online coupon for $22 off that they took without any hassle! I was in and out in no time, paying LESS than I expected! I so appreciate both of them and would highly recommend them to anyone who dreads taking their car in for an oil change. Thanks so much!!!!

  Michelle Ackerman
2 months ago
I would ve even put this rating even lower if it would ve been possible they proceeded to overfill my daughters oil by 3 1/2 quarts which caused damage to her car engine had to take it to the shop to pay for tow pay for the dealership to look at it cost me $361.12 And yet it s been over two months and they have yet to issue me a reimbursement check even though the dealership found them at fault. I did excuses that they re waiting on corporate to cut me a check. Be aware these people have no idea what they re doing. They re doing oil changes or serves on your automobile

  chris brannon
4 months ago
Went in to Jiffy Lube Store #2573 for an oil change. I was greeted by Kramer who was professional and courteous throughout the whole process. I was in and out in no time. I will definitely be coming back. Great customer service!!!!

  julie c
2 months ago
We went in right at closing and they were happy to get us in! Great service from Arthur, Brandon, and Kendall! Fast, efficient, helpful, and friendly! Thank you!

  michael sughrue
3 months ago
Now that I have your attention....I've got a problem. Serviced 11/23/23. Filter was loose and leaking onto the exhaust.I returned a week later to get an assessment. Clerk told me it was from the pan gasket. I know better. I told em to check the filter as I knew it was loose. I put a half turn on it myself before heading down to check it out.Today the wife called and said it's smoking like a boss!Again filter is leaking! To be safe, I checked the dipstick and the crank case is overfilled by quite a lot.This car has never been a leaker.Let's talk about it.

  Gil Supagi
2 months ago
Arthur and Kendal were great! Customer service was on point, and they were efficient at doing their job. Definitely going back here again!

  Irena Martin
3 weeks ago
The guys were quick and friendly. My husband has MS and can't get around very well so he had asked for help to get to a restroom and they were right there to help.

  Roman Galanti
3 weeks ago
The location was out of 5W20 oil, so they went and bought oil at the Oreilly s in the same parking lot as the jiffy lube. The oil they brought back was conventional 5W20, not full synthetic, as requested. Technicians proceeded to put the conventional oil in the truck until I told them it was the wrong oil. They then went back and bought almost the correct oil (high mileage instead of standard full synthetic).Location also purchases generic brand oil instead of pennzoil, which is unfortunate. Terrible experience and will not be returning to jiffy lube.

  B Rumsey
4 months ago
Normally, jiffy lube is good. Took my car in and had it serviced , about 2 miles down the road it start smoking under the hood. When I got home I had to wash off the oil that got spill down the engine when the refilled it

  Tom Waller
4 months ago
Major complaint. I showed up to an empty Jiffy Lube with no lines. I waited 5 minutes and flashed my headlights into the office, and then tried honking three separate times (i have a physical disability and is difficult for me to exit and enter the car). STILL, NO ANSWER. I was the ONLY car and no attendant (2 men were on duty) so I decide to leave and go to another lube place...but thought I would turn back and try again. When I returned, not only were the lines now full. I was CLEARLY the 3rd car in line and they made me 5th!!!

  Abby Bretvick
4 months ago
I got an oil change in my 2020 4Runner with no issues the day before Thanksgiving and drove home. I left on Thanksgiving to see family and my car dumped out the oil everywhere, potentially causing serious damage to my engine. Never go here it's not worth it.

  Hunter Ahlquist
2 months ago
Warned me about potential oil leaks, and checked my filter and belts (they were all good.) Didn't push any extra services on me, very happy with everyone at this location. :)

  C
4 months ago
I went there in October 2023 and had my oil changed. However, I never once had oil leak from my Jeep until I went there. The one that changed my oil from the bottom of my vehicle, doesn t know what he s doing.I went to another professional car company instead and was told that the oil screw on the bottom wasn t placed on right. The other professional car company fixed it for me and my vehicle isn t leaking oil anymore.I m not ever going back to jiffy lube again.Also from what I read, they seem to keep repeating the oil leaks with other customers.That says something about their business.

  Constance Lamarche
4 months ago
They made a recommendation where to take my car for a transmission check up.I really appreciate that kind of service and thoughtfulness.Thank you so muchConstance LaMarche

  Jodie Peterson
a month ago
My coolant was very low but they didn't have any to top it off...otherwise is was great.

  Danielle Romero
a month ago
Being a woman who doesn t know anything about cars I have definitely been screwed over on auto servicing before, these guys were super helpful and transparent with me and even gave other shop recommendations for what they didn t have

  eastlakemanna
6 months ago
Shirley deserves a raise for personality alone. You cant find people like her anymore who genuinely care about what they do. She made me feel welcome and comfortable. It was painless and easy experience and i will be back!

  Patrick Aronson
2 months ago
It was ok,he guy that started the job left in the middle of changing my oil.it was about 5minutes longer than expected. Still better than me doing it.

  Erik Olsen
a year ago
This place is the best - the service is top notch and the employees are always kind. It always feels like I m getting more value here than any other oil change and will keep going back. Thanks for always doing a great job!!

  Livi Monterrojas
8 months ago
So slow. Took about 2 hours to get 3 cars through in front of me. Absolutely ridiculous. Maybe if you paid your employees livable wages, you'd have enough staff to take care of your customers. Saw about 5 cars leave, you're losing business.Edit - You are lucky to have a happy and friendly employee like Shirley. She pretty much was working alone but still maintained a fantastic attitude (while in the heat), she turned this terrible experience to a better one. She gets 5 stars. Thank you Shirley!!

  Carol Aguilar
3 months ago
The wait was not long. The technicians were very polite. With coupons it was a great deal.

  Hwan Cha
7 months ago
Most awful experience ever! When I brought my old car, I could not open the hood and I told her can you help me a bit since I might not have enough power to open it, and she said I do not either. You have to repair that first. And she didn t even try to open the hood. When I found the way to open the hood and I came back with my car hood is opened few weeks later, which is now at 07:30am, she said I don t know how to do your car I said what do you mean don t know how to do oil exchange since it is super easy, and she said she doesn t have another body and she doesn t know how to do it. But I saw SHE was in charge and she was the one directing her crews. I cannot say what is this awful experience. I am now driving to Federal way because of this terrible service.

  Cliff McAwesome
6 days ago
These are the backwards backwards hillbilly Idiots do not come to this Jiffy.Lube, dumbest, people on earth.I'm a stupid person.It's the manager that keeps hiring stupid people