Hinshaw's Honda

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Jorge Ramos
a week ago
I received a text from Angel shortly after inquiring. We went down there the next day, and he greeted us kindly and was highly professional the whole time. I never felt pressured, and he was willing to work with us the entire time. We left excited after purchasing an excellent used Black Edition Honda Pilot 2022. I highly recommend you ask for Angel when you go to Hinshaw s.

  Kobe Abobo
a month ago
Great place for a first time buyer! The staffs are very welcoming and Friendly. They will help you get the perfect car you want. I bought my first Car here, the Salesperson that help me was Nate!! Real honest dude, and that s what s important. Thank you Nate!Bad credit or good credit, this place is the go to! I recommend visiting Hinshaw s Honda if you re looking for a new ride.

  Tristan Alvarez
a week ago
Joe was a fantastic sales person that worked for us. Very professional, and kind. Knew the products and answered all our questions. Raul was a great finance manager that took care of us with the final paperwork. Highly recommend you ask for either of them if you re looking for a Honda!

  Liz Jimenez
a week ago
If you looking to buy a car yet want excellent service look no further! SAN is absolutely fantastic he took care of all my needs and made sure I walked out with a car and a huge smile on my face! Highly recommended just ask for SAN!

  Kylchn
6 months ago
If you care about your car, don't take it here. Worst customer service and experience I've had at any dealership. I came in for an oil change (and only an oil change) and left with my Volk TE37 wheels being damaged. The manager wasn't willing to do anything about, even upon agreeing with me that the rash was fresh. We looked over security footage and the camera didn't show my car that well, the close one didn't work (of course). I have videos of the manager picking off fresh metal scraps from my wheel at the dealership and then saying it wasn't them that did it. I haven't cleaned my wheels in about 2 weeks (as I don't drive my car often) so it's very obvious that the mark is fresh. It looks like the wheels hit the lift arm as they were putting my car on it. The surveillance video they showed me showed the service tech having to realign my car 5-6 times before he got it on, even stopping for awhile inbetween (pretty strange). There's even a yellow mark on my tire that aligns perfectly with the scratch on my wheel and the yellow lift arm. On top of that the manger claims that it's my fault and I brought my car in like this just so I can get a new set of wheels from them. It's unfortunate that it just comes down to it being my word against theirs and the manager not willing to make it right. If you have a Type R or any other Honda you care about, don't bring it to them.

  Brittani Reece
3 months ago
This place gets a 5/5 , easily. Every person I came into contact with was kind. Though, in my opinion, Angel Aride deserves a 10/5 , especially for the amount of running (quite literally) he put in to make this purchase happen. I went in with a particular car in mind on 01/06, but the only one on the lot was sold 1.5 hours before I arrived. I felt defeated and did not think I would be able to find another car that would fit what I was looking for. However, Angel was able to show me a couple of options that were close to the car I wanted. I don't have the best credit, as well as trading in a car that I owed on, so finding something that would not completely break my budget seemed far out of grasp. Although this process was longer than expected due to negotiating and me being indecisive, I enjoyed every moment of it. I never felt pressured to pay for a price I was not comfortable making, and Angel, as well as the finance team, really did everything they could to help me get to a point that I could afford financially. The amounts of laughs, stories, and running that happened that day made this feel less like a business transaction and more like making a new friend, and I just so happened to purchase a car. Thank you so much for all you did and for taking care of my mom and I throughout the very long day that we were there. We are so appreciative of you and wish you nothing but the best of luck

  Holly Smith
4 weeks ago
I enter car purchases with apprehension but this dealership is the real deal. They were patient, invested in my situation and every single team member treated me like family. Ask for Sean Tran. He ll walk you through each step like you re his only customer. He is incredibly knowledgeable and very transparent and honest about pricing. And fun. I m a very happy customer.

  Jonna Nelson
2 months ago
I had a wonderful experience purchasing my car at Hinshaw s Honda in Auburn. Sean, Chris, Ryan and Monte all went above and beyond by making the process go as smoothly as possible. Their customer service was outstanding and I felt they were honest and genuinely wanted to help me to have the best experience as possible. I will refer my family and friends, and anyone else who s looking to buy a new vehicle.

  Jason Smith
2 months ago
I purchased a vehicle from this dealership for one of my kids. He loves the car. There was an issue with the terms and Monte, General Manager, called me and we were able to rectify the issue via that conversation. Overall, I am pleased with the experience. No matter the issue, the team was/is a very friendly group. I would consider purchasing from Hinshaw again.

  Adam Campbell
3 months ago
I actually went there to get my 2023 pilot serviced. Thought I d look at what they had for cars and walked out with a 2024 passport. I am over the moon about my purchase. My salesman was Tyler and he was excellent during the entire process. He was genuine and you could tell he really enjoyed just helping people. He went through several options with me, was patient so that I made the right choice in a car, and he went to Kirkland on Saturday right before Christmas to pick it up! He really went over the top to make sure the process went well. After how the process went buying my pilot (I didn t buy the pilot at Hinshaw s) it was a nice relief. Thomas (the finance guy) was great. This part of the buying process can be the most stressful, but he made it quick and easy. He explained everything to make sure I comfortable, but didn t spend 10 minutes trying to convince me why I NEED GAP insurance, and I appreciate that

  Donny Oluokun
3 months ago
I explained to my sales person Charles that this has been the most unusual car buying experience I have ever had. Previously, while buying new cars for myself and family members, I had not experienced as much doubt as I did from management at this dealership. Unwillingness to take a deposit, initially not being able to approve a competitive rate, to announcing an approval from Honda, only after I provided proof of an approval from my financial institution, and the most oddest request, asking for my college diploma to approve the rate and terms.Needless to say, all my buying experience has been on the East Coast, with an excellent results. Overall, Charles did great, and could see that the request to facilitate the deal was creating an undesirable environment for the car buying experience. I will likely not be choosing this particular dealership for future purchases. I am very intentional about with who and where I decide to spend my money and time. The world is filled with abundant choices of the same products and services.Cheers,Donny O.

  Ghyrn Wakefield
2 months ago
I heartily recommend Hinshaw s Honda, Auburn, WA.We bought a new car from them in 2020. It was a great experience. They found a way to make our terms work.We have brought it in for all the scheduled maintenance at Hinshaw s. I love their service department! Their service advisors treat me (and every customer) with maximum dignity, respect and politeness.It is expensive to have all the scheduled maintenance done. But it s worth it. The car has run great for 4 years, and all of the recalls have been completed.I have a lot of peace of mind, knowing that my family can drive even on long road trips with confidence that our car will get us there and back safely and excellently.We got the 2020 Pilot with the touring package and that has been amazing for the grandkids! We also added the running board, and that helped a lot.There was one Honda recall of the side mirrors that presented some challenges for us. Sean was so patient and thorough and he followed through until all the issues were resolved to our satisfaction.They have a couple of options to get you back to work while your service is done, or you can wait in their spacious waiting room.I have had only great experiences with Hinshaw s Honda!

  Elena Zots
a month ago
I bought a used, not expensive car. We just recently arrived in the USA, I recommend this salon to everyone, you really won't regret it, they will really help you adjust your payments if you are missing something, the staff is wonderful, no one looks at you the wrong way. Thank you, as soon as I have more money I will come again and buy a car for the whole family!

  Elise Adamson
a month ago
Mike over in the service department has always been a big help with getting work done right. And out of all the Honda service departments in the area, these guys are the most reliable and trustworthy. I only ever take my vehicles to this location after experiencing shadier practices at other Honda dealers.

  Julie Myers
2 months ago
Angel was pleasant to work with and offered me a fair deal. The general manager and Ryan the finance person were also great! There were so many little extra things they didn t have to do that made the experience feel easier and demonstrates excellent service standards.

  Alan Wentworth
3 months ago
I bought my car at Hinshaw s Honda, and I get it serviced there. I ve continued to return because of the high quality service I receive. The vehicle is now nearly 20 years old, and still going strong. I ve always had stellar reps guide me through my car s servicing. Most recently this was Sean. I must say what a great asset he is to your company. Always friendly and professional, Sean is an excellent representative of my experience at Hinshaw s Honda. Thank you, Hinshaw s. And thank you, Sean.

  Anne Baunach
4 months ago
After years of being ripped off by a neighboring Honda dealership in Sumner for many years, we were thrilled to find Hinshaw s Honda. We had our best car buying experience ever there and now love getting service at the dealership. We highly recommend Hinshaw Honda. This appointment, they let me know my tires needed to be rotated and quoted the price. When they got working on the car, they did not need rotation and so they did not do it and my bill was $75 less than I planned. Honest. Reliable. And just great people.

  Korey Pullen
4 months ago
Wonderful experience! Didn t expect to walk in and drive out with a vehicle same day, great experience overall, Angel was a great sales representative, very personable easy to reach out to, and speedy and friendly in every aspect. Had a minor issue and he went above and beyond to make sure I left with nothing to complain about. Definitely looking for my next vehicle here.

  Matthew Clark
2 months ago
We had really good service here, despite some problems with a third party verification service!It's easy to have good service when things are smooth, so its a great sign for me when we have some hiccups and the staff manage to continue with great service.I appreciated that they continued to take the issue seriously, and keep the customer at the forefront of their mind, as we all finagle some frustrating moments with technical hiccups.Thank you again! Looking forward to using your services again in the future :D

  VoxFini Swartz
2 months ago
I have taken my vehicle here two times so far and both times everyone has been courtesyans knowledgeable. The turn around on my car has been great also. I hope to continue to receive the same great service and continue to return in the future.

  Michelle Romero
a month ago
This was my first time at Hinshaw s Honda. The individual who checked me in was friendly and efficient. I also appreciated the waiting area, it had speedy WiFi and a TV to enjoy entertainment. I d definitely recommend it for servicing your car!

  Jon Tandio
3 months ago
I've been going to Hinshaw's Honda for my Honda Odyssey service. I like them because their service has been reliable.On the last visit I forgot to carry the coupon that was sent to me. And the person on the front desk insisted that there was no such coupon. I promised him that I would go home and bring it back to him to prove. He then reluctantly reprinted the invoice and included the discount on the total bill.I felt that he should be more informed on the coupon that Hinshaw had issued. And gave the coupon to his customers even if the customers forget to bring it or unaware of its existence. After all the coupon is issued so that customers can use it, whether or not they receive it in the mail/email.

  Gina Simmons
5 months ago
First Impressions means everything to a customer who has had such a hard time with another dealership. I have to say that that I have finally found my dealership home here at Hinshaw Honda Dealership. This place was clean, everyone was super nice and professional gave excellent customer service. I scheduled my appointment online and was able to reschedule and change it with no problems right from the website. I was especially impressed with the timing of my car being brought in and finished. I work from home and was able to get my car in and back home within an hour before starting work. That s was a super big plus for me to say the least. I would HIGHLY recommend bringing your car to this service department for service. They seem to come through and hit all the right angles 100%. I definitely will refer others to this dealership. You ALL were AWESOME! Thank You for your EXCELLENT Customer Service, very much appreciated!!!

  Moriah Day
3 months ago
My husband and I have been having both of our cars serviced at this Hinshaw s Honda since 2008. We have always had a great experience. They are attentive, polite and efficient. My husband now has a 2015 Honda CRV. I still have my 2008 Honda Civic with 274,000 miles on it and they keep both of them running smoothly!Gratefully, Charlotte Day

  Angel Aride
4 months ago
Service department is strong, effective, friendly, knowledgeable, and welcoming. Every time I walk into Hinshaw s Honda service department, I feel confident and comfortable in knowing they will attend my needs and get the job done. Thank you Mike Sands, Techs, and Service Advisors for your determination and expert problem solving skills. I will only bring my cars here to get Serviced

  Matt Phipps
2 months ago
The Team over at Hinshaw s Honda really came through for us in our search for the perfect vehicle, I d like to give a big shout out to Angel for taking care of us during our time there. And I d just like to really point out the integrity they have there at this location, we didn t feel pressured nor rushed during the process and I d like to thank them for making the process as stress free as possible!

  Scott Cleveland
3 months ago
Today at 8am my daughter brought her Honda Civic into the service department because it was making a ton of noise when she put the car in the drive position. My daughter is 18 and I was a little nervous sending her in alone so I called the night before, set the appointment and hoped for the best. To my surprise she texted me just before 9am and said the technician found the issue, a loose engine mount bolt - tightened it up and the shop sent her on her way. No cost for the diagnostics, no charge for labor. Just great customer service. I m sure that experience will last her a lifetime. Thanks for making my kids day! You can trust, you have a customer for life.

  Carmen Dutcher
9 months ago
I bought my Accord at Hinshaw s and several years later traded it in for my CRV. My oil changes have been there as well and service has always been great. The staff is great and I d like to give a thumbs up for Charles. Wouldn t think of going anywhere else. Just had wind guards installed and they were done perfectly.

  Manita Holtrop
a month ago
I had an fantastic experience at Hinshaws Honda. Chris the salesman and even the managers made me feel like family. First time I ve ever bought from a dealer and I highly recommend buying from Hinshaw s. Thanks guys!

  ZACHYBOI PLAYZ
2 weeks ago
I just wanted to say that D Londo Tucker was amazing. So helpful and informative. As a first time buyer, it could have been a little scary for me to even step into the dealership but you have such an awesome and helpful employee! D Londo did everything in his being to make sure my wife and I had an amazing experience and it truly was!Raul was also so patient, helpful and very kind! Such a dedicated worker!Thank you for what you provide at Hinshaw Honda! You all have a lifetime customer in me!Thanks again!