RDM Truck Solutions, LLC

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  ig st
a year ago
Called Richard on 9/25/22 for road service 35 miles away. Issues was an air leak. Richard was responsive. Had parts on hand. Truck was up and running within 2 hours. Communication was great and clear. Invoice/payment was processed without any issues. Price was fair.Will save shop in my files for future issues in his area.CLE TRANSPORTATION CO.

  11 11
2 months ago
My truck broke down this was a company who responded on a Saturday he was quick to respond courteous and I can't explain how awesome the location was hotels Walmart and truck stops everywhere. I'm from Texas and I know a good mechanic when I meet one. This is it. I recommend highly. One man show puts big companies to shame!!!!! He did !!!! Blessings from Houston.

  TW
a year ago
I had a check engine light called Richard I went to his shop he hooked up the computer andmy dpf filters were junkhe got parts same day and fixed it. he knows his stuff I couldn't of asked for a better placehes a solid guy

  SINCE 1976
11 months ago
If I could give more stars I would. I thought I had a bad injector because I was skipping and smoking,I could smell the deisil fuel. I called RDM and spoke with Richard. He told me to bring it to his shop. He pulled the valve covers time I got there and found a broken rocker. He ordered the part explained everything and had me on my way in a few hours. Nothing but respect for hard working people like Richard and he did not try to rob me blind. Fair price and honest person. Recommend 10 times over. Thank you Richard.

  Kamran _29
7 months ago
Richard seemed a little rude and slow to me. I asked him if he wanted me to explain the problem to him and he said no and continued working on the computer, he said the problem was CPC and he could fix it the next day, I went to the dealer who said they could I could fix it the same day and the price would be the same. In short, he was wrong with the diagnosis! I wasted $240. Also, the store is located uphill, if you have a heavy load, it is better to leave it at the nearby truck stop.

  Raynard Tanner
5 months ago
My 2015 Kenworth t680 wouldn't Regen he came to the truck stop and fixed it my truck runs great now very honest guy that's a trait that's hard to find nowadaysService: Auto engine diagnosticService: Auto engine diagnostic

  Mario Mitevski
a year ago
We had a coolant leak and we went to RDM Truck, first of all the guy was really rude on the phone. He gave as a quote for the parts and said he needs to order it to arrive next morning. When we said if driver can go pick them up with a taxi and bring it to him the guy refused that saying he has to get parts. The closest dealer is in Roanoke so next afternoon the mechanic calls us that he didn't get all the parts and the truck will not be done. We called the dealer and they said that everything was delivered. We told that to the mechanic and he said that he knows his business and that he is not lying and if we want we can take our truck with towing truck and fix it somewhere else. This is the rudest possible service I ever got. Then we agree to wait till the next day for the service. Next morning he calls us and says that somehow magically he got the part last night and was charged $100 for delivery so truck was fixed and he sends me a bill of $1750 and requests pay only EFS or zelle! I will never go back to this crazy guy he needs to stop stealing from people! Avoid going there !

  Jack Meoff
6 months ago
If i could leave 10 stars i would. Got me right in. I thought an injector or ECM was going bad. He hooked up his computer and found a broken wire. In and out in about an hour. Super nice guy. Will definetely go back to him in the future.

  Johnny Anyaegbuna
a year ago
I had DEF problems and engine derate. I called and drove to RDM shop. Richard helped me. Got me back on the road in 2 hours. He was extremely nice and professional in addition to being the best in his field. I was extremely impressed . He analysed my truck problems and told me what to expect. Everything I read in the negative reviews were the opposite. I would go back over and over. I recommend RDM Shop.You will be glad you did just like me.Johnny AService: Auto engine diagnostic

  Jarod Cousin
9 months ago
Called in to ask a few questions, the guy who answered was just very unprofessional. Seems he does good work based off other reviews, but If I had a choice i'd send my truck elsewhere based off how this guy acts on the phone

  Sharon Tominovich
2 years ago
Started out as a clutch issue then found that my transmission was not the best either. Richard took apart and showed/explained all that was going. Prompt, easy to talk to and understand, and went the extra mile to work on the weekend to get me on my way in 3 days w a new clutch and rebuilt transmission. Highly recommend with the work performed and reasonable charges. Thank you from Prestige Hauling, Inc out of TXService: Transmission

  Robert Tovias Jr
10 months ago
Mechanic showed up within 30 min.Was knowledgeable about his workTook care of my brake chamber, even gave me more information on what caused it.Saving me more money down the road.Service: BrakesService: Brakes

  Robie Singh
a year ago
Good guy if you need best mechanic who know what s going on in your truck call him he willFix up and give you good advice not like other mechanic who don t know anything except putting new parts. There was service engine emissions system 25% derate on my freightliner cascadia one mechanic told me def pump will be changed but this guy saw the active faults and fix it and also specially all Indian drivers call himBest mechanic

  Dax Seiplax
2 years ago
One of my drivers called me to let me know the truck could not do the parked regen so I called the TA road service. They asked me for all the information about the truck and when the mechanic got there he said they did not have the software or program to fix the truck. Not only they made us wait 5 hours but they also charged for not doing anything. We were so lucky that less than 2 miles away I found Richard. Richard arrived in less than one hour and he was able to do the parked regen and also advised me of what needed to be done to fix the truck. Since it was already late thanks to the TA guys I asked him if he could fix what was wrong with the truck and he said yes. The next day which is today he purchased all the parts and fixed my truck plus the oil change that needed to be done. Not only Richard knows what he is doing but he won t take advantage of you charging you just for breathing. If you happen to be in the area and needs help with your truck Richard is your man. Thank you Richard once again for fixing my truck very quick and a job well done.

  Bekzod
9 months ago
They helped me to fix def pump I called all of the repair shops and freightliner dealership but they said it s take around 5 days to fix it cause they are busy. RDM TRUCK SOLUTIONS fixed my truck for cheaper prices then others

  Oleg Lomianskyi
2 years ago
Very responsible service! Was having a road emergency, my radiator blow up on the middle of my trip, this was a closest service that I could get to. They took my truck immediately, found for me a right radiator, install everything fast and professionally, put me back on the road by the end of a day! Great service, professional crew and last but not least Reasonable prices! Thank you guys!

  Ria Rbts
2 years ago
Quick response and very honest. Went to TA told them what the issue was, claim they have to diagnostic only to then tell me they dont work on Volvo and i need to tow it to a dealer. Called RDM told him the issue I was having and what TA said. Long story short, he came out on the side of the road, started truck and went straight to the issue. Didnt need to tow to dealer. He is indeed "a truck whisper" all prior mechanic shop i called and told what was happening said I had to tow it in. I will use RDM going forward. P.s. Thanks to a review from someone below who went to TA, I was able to find him.

  rufus whitmore
3 years ago
Richard is A1. I was in a jam on a Monday evening at 6pm. I had an issue with my ACM not communicating with my ECM. Someone has previously told me I had a shortage in my ACM wire harness, but my truck still ran. Well, it started to derate me leaving me stuck. Richard came out, diagnosed the issue, and fixed it within the hour. Total bill was $397. He had to drive 40 miles to get to me. He saved me from buying a harness which cost over $900 by itself and educated me on the system. He s the best truck mechanic I ve ever encountered.Service: Auto engine diagnostic

  Rudy Zabodyn
6 months ago
This young man knows his business. As a owner operator he was right out and fixed my problem at a great price.Service: Auto engine diagnosticService: Auto engine diagnostic

  Six on Dat R1 Jeffers
3 years ago
I broke down in Wytheville VA went to TA 1st big mistake...called RDM gentleman answered the phone he was multitasking and was still very professional. He said an hour and sure enough it was an hour got right to work I had a DPF issues that after about 30mins of diagnostic testing he figure out what it was. Said he would be back he had to get the part. When he came back got right to work...Got me back on the road. The entire time he was working he was explaining and to a trucker that means the world. I didn t even get his name but I stamp RDM 100% and the price what can I say absolutely fair to the bone. Thank you guys so much... RDP absolutely great service and the price was way below the work they put in... Bay2Bay Freight Driver JeronServices: Exhaust, Auto engine diagnostic

  Robert Innocent bystander Cassady
a year ago
Richard and Noah are true professionals...Richard came out on a road call diagnosis my problem and got me back up and running Noah came back out installed my parts and away I went 5 star service from start to finish...Service: Auto engine diagnosticService: Auto engine diagnostic

  Travis Mellott
3 years ago
Best shop I've been to in my 16 year driving career. Richard is a very thorough and knowledgeable mechanic... And this is the first time since becoming an owner-operator I have left hey shop and feel like I got my money's worth. I had a major aftertreatment system breakdown on a Sunday heading down Interstate 81 and found him on a Google search and he had me in his shop in less than an hour doing Diagnostics and getting me back up and running. Super fair prices but top shelf quality of work. RDM will be getting all of my work from now on, PM's and everything. If you guys are ever heading down 81 around Wytheville and need anything give him a shout!

  Tayvon Scott
3 years ago
I had a breakdown on interstate 81 around 10pm about 6-8 mths ago! I Did some research to see who might be in the area with good reviews. I called RDM Solutions and a guy by name of Richard answers, RDM! Hey I m broke down at the Pilot, here s what s going on! Richard tells me he will be there in 10-20mins! He shows up diagnose the problem had me back up and running in a day and a half! He was on point, nice, and cost efficient! I would recommend Richard to any trucker in distress!! Thanks RDM Truck Solutions!

  Rajan Rana
a year ago
worst service . highest rates . no customer service , dont even know how to behave with customer . I personally felt racism. If I ever going to stuck nearby never going to call them again and dont even recommend anyone to call them . If you contact them about progress on your truck , they gonna charge you a lot .

  Kristina Thomas
2 years ago
This place is extremely professional. Very accommodating. DO NOT BRING YOUR TRAILER UP HERE. LOL the hill is steep. No overnight parking but the owner is amazing was very friendly and we both learned a lot about these darn volvos today. Thanks for being kind and getting me running again. You won't regret coming here. Off the beaten path have the best shops. A+Service: Auto engine diagnostic

  Mariah T
3 years ago
Richard was awesome!! I was driving through on my way to Ohio and was concerned about a noise. Richard came to the rescue quickly, checked everything over and was so kind and informative. Highly recommend!

  Todd Sivers
3 years ago
Broke down on I77 at Fancy Gap. Contacted other service providers but with so much corruption in that area I was very concerned with the highway robbery that so often happens with both roadside repair and law enforcement in Carroll county. RDM came down from Wytheville quickly and got me going again with no grift or drama. Professional, efficient, and honest, honest, honest. A rare gem in a place where immoral treatment of outsiders seems to be otherwise universal.

  Maximus
a year ago
Stuck at Flying J with derated truck due to def system failure, the guy appeared in 20 mins after I called them and got me back on the road in 2 hrs. Reasonably priced.Thank you!

  Sanjay
a year ago
Worst service . Too much high rate . Don t even know how to talk to customer . Would have given him 0 star if possible . If you stuck on this highway better to call someone else. If you even try to park here , he is gonna charge u a lot. Truckers work hard but these type of repair shops always try to put us down.

  fiftyflaver
a year ago
From the Thursday I call and arrange towing to his shop for him to send a tow truck to me the Friday morning, we talk that morning and he said in a few hours, I text him twice with no response, after 5pm the evening he gonna call me and said next 2 hours plus he just want the tow truck to get my truck and don't want me to come to the shop .. he has no customer service, I wouldn't even recommend no one to call him, he as no communication... bad business man ..