Shenandoah Towing and Recovery

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Tammy Furr
2 months ago
We didn't choose this company. The police officer did, but when we called The Body Shop and told them where the vehicle was they said how horrible they were to deal with. They weren't kidding. They don't answer or return phone calls. Our insurance had been trying for days and couldn't get through to them. They asked me if we could. I finally got ahold of the gentleman named Chris. Chris you are the rudest man I've ever had to deal with. This man needs to go to anger management. Wouldn't let you talk wouldn't give information was screaming over the phone for no reason at all. Just trying to get the amount that was due and ask you to return the call to our insurance. So they could come pick the car up and take to body shop. They try to avoid giving information or answering the phone so they can keep the car there and rack up the bill. Chris if you're the owner or manager you don't treat customers like this. Learn to listen and give people a chance to talk and stop screaming and saying a bunch of nonsense about rules and regulations. Dude it's our car it's our insurance we're paying the bill. And you made sure it was a really big one because you kept the car there for an extra week. Because you refuse to answer a return phone calls.

  Jonathon Park
a year ago
Shenandoah Towing provided excellent service. Chris, who answered the phone, was professional and the tow truck driver, Jessy was very friendly and professional. They were able to come within an hour of booking to hook and their equipment is top-notch. As a business owner and know overhead cost I thought the the price was very fair. Highly recommend Shenandoah Towing. Thank you Chris and Jessy.

  Jasurbek Nurmamatov
2 weeks ago
Really Rude people puts whatever price they want. DON'T USE!!!!DON'T USE!!!!!!!DON'T USE!!!!!!!DON'T USE!!!!!!!

  Melanie Gilbert
a year ago
I will not call this company again. After being referred by many other tow vendors in the area that this was a great vendor who would assist and they had the needed equipment to performed the job we needed.This "owner" Chris gave a outrageous cost of $3500 to push a load of lumber forward. Then gave a 4-5 hour ETA to do the job. He refused to write down any information, wanted everything spoon fed to him. Definitely not a customer oriented company. In my opinion a customer that is willing to pay $3500 to get a job done, should not be made to also be their secretary.I guess they really do own a Monopoly in the area.

  Jen Larson
7 months ago
Excellent service. They stayed late to accommodate our travel plans. You're in good hands with these guys.

  Caylyn Arbogast
a year ago
It was around 11:30 at night, just had my car obliterated by a deer, an hour from home, it was cold, and I was by myself. I called three towing companies but it was Shenandoah Towing who saved the day! While I was a wreck (and so was my car) they were so friendly, caring, and made such a stressful event as painless as possible. They came so quickly and the driver even gave me a few laughs, which really helped to lighten my mood. I m so grateful for them, their quick response, and overall kindness. Thank you guys!!Service: Car towing

  Antonette Davis
2 years ago
The owner is a thief. The company towed our truck and trailer from a not at fault accident my driver was in. The original tow bill was about 50k. There were charges on there such as "Emergency Activation Fee @ $3,500, Emergency Response unit @ $2,000, an Admin Fee of $4,280, and a $200 release fee". We were charged a $100 a day for each the tractor, trailer, and a dumpster? The daily storage charge for the tractor and trailer were expected, but the dumpster??? The worst part is when we or our insurance company would call to pay he would continuously dodge our calls, or say "he couldn't talk he was working on his farm", he would also say he didn't receive the checks from us or our insurance even though they said delivered. He did all of this while having the audacity to keep charging us $300 a day for storage. All in all he basically robbed us of about 20k more in just storage fees. I don't think he did was was legal. From here we plan on making a complaint to the state about this.Service: Special vehicle towing

  US Trucking Service LLC
3 weeks ago
BE AWARE! STAY AWAY FROM THIS THIEVES, ROBBING PEOPLE USING ADVANTAGE.

  Kevin Bryant
a year ago
Well working late night I got stuck on a guard rail contacted this company John in Jessie came out removed my truck from being stuck no damage was done to my vehicle nor to the guard rail these two gentlemen were extremely polite quick service very friendly to deal with it will recommend to anybody. Thank you gentlemen for a great job

  eric arrieta
2 years ago
DO NOT GO TO USE THIS BUSINESS !!!! PLEASE!!!The owner is beyond disrespectful.Our truck tractor slipped off the road and ended on the median of the highway. Police called in this towing company and they excessively charged our company. Tried to have the invoice sorted out, and things got worse.Christopher gave us a hard time getting the invoice, sending over payment and releasing our unit.

  Ben Sine
a year ago
called these guys to move a loaded dry van trailer to my shop, they gave me a price that was very affordable, and as able to get on it in speedy time, very happy with the services performed!!!Services: Special vehicle towing, Local haulingServices: Special vehicle towing, Local hauling

  Misty Hammonds
6 years ago
They charged me 150 and they didn t even tow my car, even though he was a nice man he did not provide any service but yet required to pay him! That should be against the law but!!! I would NEVER USE THEMHe drove my car out of a small ditch on the side of the road and for that they charged me! The police called them and they took complete advantage!!!!! I do feel they are due some payment but 150 was excessive when he didn t use his TOW TRUCK

  Carol Evans
3 years ago
My class-C motorhome was stranded in the middle of a two-lane road and my roadside assistance service couldn't find me a tow. The police officer recommended and called Shenandoah Towing for me. They arrived and loaded the RV onto their flatbed lickety split. They listened to what my problem seemed to be and towed me to a terrific shop that was able to fix my problem. They were professional, efficient, and kind. I am very grateful for their help. Highly recommended.

  Amst Travis
3 years ago
Very nice people. My wife was at the Purcell park and she was locked out. They helped her and unlocked the car for free. Thank you so much for help!

  Amie D's Art Time
2 years ago
This is a fantastic company. Can't say enough about their professionalism and ethics. I would give 10 stars if an option!! Great work!Services: Special vehicle towing, Car towingServices: Special vehicle towing, Car towing

  Joe Kowalewski
3 years ago
Extremely rude, condescending, and would not let me talk or ask questions. Higher prices than any other towing service I have ever used. I WOULD NOT!!! recommend this company.

  Clement Richardson
2 years ago
The tow guy was awesome broke down a mile from my appointment. And he offered to drop off my load at my destination. and bring my truck to the service station. Thanks J.

  Jose Guerrero
3 years ago
Problem person creates drama and antagonizes heavy loads with way over priced charges after accidents. Towing procedures inproper to guidelines by the state. Constantly got something to say never allows anyone else to say the truth he babbles on and on this company is garbage

  Brittany Fewell
8 years ago
Shenandoah Towing is fantastic! I had a great experience with them! The driver was there in no time at all and the bill was super affordable. I recommend them to everyone!

  Shenandoah Towing and Recovery
9 years ago
Shenandoah Towing has serviced me and my family for years! I remembered when my old Ford Focus timing belt snapped and Shenandoah Towing came within 20 minutes and had my down at Speedy's.... Unfortunately that was the last day I ever drove her.

  Christopher Heddings
3 years ago
Very professional, fast, reliable, good prices and safe people. If you need a tow I strongly recommend these guy

  jacob siron
5 years ago
Will not let you know how much the tow bill will be until they hook your car up, tow it away and drops you off with a $500 bill. If you have liability insurance you will be ripped a new one. Read this before you make a costly mistake by using this company to tow your vehicle.

  trish grimsley
3 years ago
These guys are great. Very professional and courteous. I would definately use them again.

  Amber* L.A.* W
3 years ago
Amazing company and great employees have used company 3 different times and have always been pleased with their service!

  Just be there
a year ago
Be careful with a guy Chris, he makes you cost a lot.

  Angelo Angel Z32
7 years ago
Chris and his Great Team of People will help you out! Quick Service at Very Reasonable Prices!

  Teri Tatum
6 years ago
These guys are quick to respond, friendly, efficient, and go above and beyond to help you in any way they can! Truly a God send!!

  nhlagirl wolf
4 years ago
Honest, fair & will go above & beyond 2 help! Can't say enough good things about the driver & owner.

  dakota davis
2 years ago
Good Owner, is not just in it for the money. Truly helps people out.

  Tammy Lewis
8 years ago
They were fast getting to me and they were professional.