O'Reilly Auto Parts

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Drew Rowley 973
a month ago
I needed polisher for my head lights so I came to this O Reillys and I was impressed with the service and the convenience.

  Brian Moore
3 months ago
Customer service is second to none!.I am in the norge store 4-5 times a week. I buy all my customers parts there as well as parts for my personal vehicles. These guys know parts! They go above and beyond to get me the right part and get it fast .Good parts. Competive prices, and professional service . Can't ask for anything more than that

  irene Bierie
5 months ago
Every time I go into O Reilly Auto Parts store in Toano the staff is super friendly and helpful. They really go above and beyond any expectations, and offer to help before I can even ask. Thank you!

  W K Beachum
10 months ago
Quick & excellent service, expert advice and install of small part. In and out in 5 minutes. Reasonable pricing. Convenient location in Norge, VA

  John Byxbe
2 years ago
Prices are not the cheapest but fair! Store always clean, organized, and well stocked. Staff are always extremely helpful every time I need something!They have a vehicle computer code reader/scanner on had that you can use for free. Installed windshield wipers very quickly, and sourced several quality parts.

  Chris W
2 years ago
Helpful staff but not to bright. SUPER CHEAP PARTS, got brakes for my truck states on the box "Hardware Included but they took the hardware out and put a sticker on the side with the prt# says "hardware not included"?? So they remove the hardware to sell it separate I'm sure. Did not realize this until i already had my truck apart. Then the pads them selves are cheap, the old ones I took off that had been on there a year had more pad on them than these new ones. On top of that I asked the guy not to give me a cheap set of pads. I will spend my money else where from now on.

  Jennifer Jenkins
3 years ago
The whole staff at O'Reilly's is friendly & knowledgeable (which is more than I can say about your competitors), but in particular, Jason is absolutely amazing. We broke down while visiting from out of town, and he offered to help in every way possible, many of which had nothing to do with auto parts. Just a wonderful person all around, a definite value as an employee, and a saint in my book. Thank you so much, Jason! Thank you, O'Reilly's!

  xrayheath
2 years ago
Well what I'm about to tell you is an event that is personal to me but it has caused me to shop elsewhere for my autoparts. I understand that the actions of one person should not represent the entire company. My 74yo mother and my 19yo son stopped in to pick up a radiator cap. She drives a 1989 Chevy P/U. She is intelligent and has been around the block a time or two. She is a country girl that knows what shes doing and knows what shes talking about. She tells the man what she needs. He goes through the normal lines of questions to make sure she gets exactly what she needs. The problem starts when they get to the part about the engine size. He asks her what size engine it has. She says 350. He again asks her what engine size. She again says 350. He then turns to my son and asks him what size engine. My son of course says 350! What is up with that? They went on and exchanged a few more words only worsening the situation. He was very condescending and rude to her. Does he not know that Chevy has a 350 engine? Maybe he wanted them to say 5.7L. Maybe he didn't know 350 was 5.7L. For what ever his reason for treating her like I do not know but a $7.00 cap has cost them all of my business and maybe a few readers will feel the same way. There are several other parts dealers within a mile and a half that have always bent over backwards to help me every time i have been there. We have lived here our entire life and are dedicated to supporting local businesses. At this point i would drive to NNs to avoid this O'really's!! Fortunately I don't have to. This is just a small thing but these days its all about customer service. Everyone can offer you comperable goods, so the only way to outshine someone else is customer service! This one salesman has ruined it for me. We shall not be returning to this O'really's. Thank you.

  Melissa Mccall
2 years ago
I have a 2014 Ford Escape With a six-year-old dying battery, of course it picks the coldest day of the year to let me know it's dying, nobody But YOU could help us today replace it, it's in a very Awkwardly placed battery Box. It was a Very pleasant and satisfying experience in today's unsatisfying unpleasing times.

  diane mathes
2 years ago
The sales clerk helped me with a new wiper and some Rainex windshield washer. He even installed the wiper for me. First time there. It was a great experience.

  Natchie Adkins
4 years ago
I always feel like the staff is extremely knowledgeable. I also like the way they treat people. Not just me but thier interactions with other customers while I am waiting for my turn.

  Jarryd Bridges
2 years ago
me break carbig sadbut then, me remember me have money!go to parts storebuy new partput in carbreak different part by accidentbuy new new partput in carsmash hand with hammer and scrape knuckles many timetake so long but finally donecar happy, work very goodbut now me addictedbuy many car partput in carnow car very fast and make loud noiseme like itme want morebuy more car partmake car prettymake very shiny hurt everyone eyesbut now me have no moneybuy too many car partnext paycheck me buy more car part

  Mary Pezzetta
8 months ago
Helpful staff......not trying to rip you off.Shop here ladies!

  Robert Claire
8 months ago
Great place to get your vehicle back on the road.

  Thomas Hayes
a year ago
Always great customer service and comparable pricing. For me, a very convenient location as well.

  John & Sandy
4 years ago
I'm very glad to see a new auto parts store come to town. My experience with staff they are very experienced. And very helpful

  Mac Star
3 years ago
Came here for a battery replacement and dealt with the assistant manager he was very nice and courteous swap my battery within three minutes.

  Summer B.
3 years ago
Jaysun provided me with excellent knowledge and service. He went above and beyond to make sure that I had everything that I needed. Highly recommend!

  Michael Ayers
4 months ago
Quick and helpful service

  lockdwn30
2 years ago
DJ the manager provided great help and service. The store was clean and organized.

  David Felkins
4 years ago
Regular O'Reilly's parts store. Staff was friendly and knowledgeable. Only liked it not loved because I don't love to go to a parts store.

  Mike Wirt
4 years ago
Tim the assistant manager is a very good parts man. Very courteous and knowledgeable. Great store!!

  E de Montfort
2 years ago
They're always very helpful and friendly at O'Reilly's.

  Nicole Hall
3 years ago
1st visit. Very clean store, didn't walk around for one thing, Manger got everything I needed for me.

  Jerry Peacock
a year ago
Customer service is always good at this location.

  SCSD BLAND
2 years ago
Needed additives for my vehicle. Customers satisfaction great. Thank you

  Hazel Wynn
2 years ago
The service of O'Reilly Auto parts was excellent I will go there again

  Barbara Bundy
a year ago
TJ (and all the staff) were great! Thank you for all your help.

  SHOVELHEAD
4 years ago
Always helpful and willing to go that extra mile to help you find the parts you need

  Shirley Taylor
3 years ago
They have almost anything you could need for your car, at great prices