Loyalty Cadillac

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  AJunior Durant
3 months ago
I went to the Cadillac dealership in Williamsburg. My driver side rear door handle was broken by Family Member. The agent took the time out to listen to my story and show compassion for me. He exceeded my expectations because within 48 hours I have my car back during the holiday season. They will get my business. Again, great, great customer service.

  Billlee Watkins
a month ago
I love doing business with Loyalty. From the time you walk in your treated like a friend. Mallory in the service department is knowledgeable and you can tell,she truly enjoys her job. Took my trail boss in for inspection in and out no haggling, no up sales, no worries. They will always be my go to....

  Lisa Sutor
3 months ago
We had excellent customer service and support from Loyalty Cadillac, specifically from our Service Advisor, Kirk Tajirian and his awesome mechanics. He kept us updated during the extended period my car was there due to Holidays, waiting on insurance company to appraise and to approve work, the ordering many parts all due to a small collision but quite damaging to our electrical system.We have our car back now and are very pleased with the work.

  Rasheva Simpson
a month ago
I purchased a used vehicle from across the country and upon delivery immediately noticed an issue. I took the truck to Loyalty Cadillac and Mallory assisted in every way imaginable. She advocated on my behalf in communicating with the other dealership. I m a Loyalty Cadillac customer for life. Mallory kept me abreast of any changes or updates and I m very appreciative.

  CB Riccardino
a month ago
5 STARS GO TO Kirk Tajirian. He was efficient, courteous, professional and patiently answered our questions that were outside the oil change/tire rotation service we went in for. This was our first service experience at Loyalty Cadillac and we came away feeling appreciated.

  Sharon Topping
3 months ago
Due to some problems with my car, I spent 5 hours in your service lounge. During the entire time, Kirk Tajirian kept me informed of the progress on my car and estimated time when it would be finished. He went far beyond the line of duty helping me and consequently turned what could have been a miserable experience into one that was low stress and pleasant.

  Marc & Marjorie Keefer
5 months ago
We were from out of town and came in around noon. Although they were not expecting us our service manager, Mallory Bishop went way out of her way to help us. The job was bigger than expected and she was wonderful in helping us get other transportation and communicated with us through the whole process. Truth be told I was trying to get her to relocate near where we live and work for our Cadillac dealer

  Rebecca Williams
5 months ago
We were fortunate enough to have had the pleasure of meeting Jason Collen and his sales team. We drove about an hour to come see a vehicle we saw online. Our intentions were to just look.... HA, after meeting Jason and George we were hooked! Your dealership is small yet BIG on customer service. We were greeted with smiles and handshakes and offered coffee or water even before we decided to buy let alone test drive! The entire experience from start to finish was thoughtful and full of energy and laughter! We enjoyed meeting everyone and commit to continue the service relationship with future purchases and or service work. We would happily drive the hour for a 30-minute oil change appointment than take our new "Caleigh Caddy" (her new name) anywhere else! Thank you, Loyalty Cadillac, for your hospitality and for the entire experience.Your loyal customers,Rebecca and Janet W.

  Javanna Bell
6 months ago
Always receive professional and friendly service from Mallory Bishop at Loyalty Cadillac. Mallory communicates often with the customer to keep you informed on what s going on with your vehicle. Service is completed in a timely manner. Thank you Mallory for always being there to help with all our car needs.

  Jade
2 months ago
Kirk Tajirian went above and beyond to serve us and did the annual inspection on my car! We are extremely satisfied and will definitely come back!

  Kingdom Kustom
8 months ago
Experience is everything! It's the one thing that will make or break you in business. As a business owner myself, I strive to create an customer experience that leaves an positive impression on those who seek our services. And I can say that's exactly what I received from Loyalty Chevy & Cadillac! Did some chatting online with Jake and the management team, worked a deal out, booked a plane ticket, was picked up by salesman, and in and out with ease so I could get on my way back home (7.5 hours). Great group of people, great experience, and great car!Thanks Guys

  Jennifer Riedel
8 months ago
Mallory Bishop was my service advisor. I m very happy with my experience. My appointment was at 9 AM for a routine oil change. I was out the door and on my way home before 10 AM. Excellent service & highly recommended!

  Gail Cobb
2 months ago
Absolutely loved the service from staff at Loyalty. They made me feel like family. Will definitely be coming back.

  Richard Mellor
5 months ago
Once again I had the pleasure of dealing with Mallory Bishop, when I took my Cadillac CT6 to Loyalty Cadillac for a problem with the cooling fan extended run time after turning off the motor. Mallory was quick to get me an immediate appointment. After a diagnostic inspection while I waited, it was determined a significant amount of work would needed to be done. Mallory arranged for my transportation to my home and a pick up for me to return to the dealership later that same day. All went smoothly and the work done was facilitated by Mallory thru my extended warranty service quickly and effeciantly. I am very pleased with Loyalty Cadillac and most especially with Mallory and the top notch team.

  Eugene Thornton
5 months ago
Loyalty was very good with working with us on finding a part that was no longer available from the GM. It took several tries, but we finally got it right.

  Anthony Anthony
2 months ago
Excellent service and attention to detail to my car! Always a smiling face and great service. Coffee is great too!

  Virginia Evans
a year ago
Brought my car in for state inspection. A problem was found with my car. Kirk Tarijian explained this to me and gave me an estimated cost for the repair. Knowing this had to be done he offered me choices in which to have the work done. I chose the day brought the car back in the work was completed in a timely manner and Kirk called me to let know the car was ready for me to get. He is very knowledgeable and was most courteous. Thank you for a job well done!

  Karen Caple
11 months ago
Great experience with Loyalty Cadillac. I was very pleased with the reception I received, shuttle to work (van driver) very polite. My car took a while but the services were performed and I had no issues. Kaitlyn is awesome!!

  Eldress Patricia Moore
10 months ago
Although I have been spoiled by Mallory Bishop and missed her during this visit, Kirk made sure that I received prompt, courteous and excellent service. So as always I am pleased!

  Steve San Miguel
a year ago
No hassle, no non sense, and fair trustworthy team. Daron Harris was professional and made the buying/selling process a breeze. With the used and new car market being all over the place, this team was upfront and took their time when dealing with us. Highly recommend.

  Ray Coffey
a year ago
Mallory Bishop provided excellent service. She expressed a strong interest in obtaining information regarding the starting problems I was having. She kept me abreast of the status of my vehicle service and provided options. Service was quick and I was on my way.

  Gan Dunnington
a year ago
Tyler Mitchell was very pleasant. He did what I asked for and did not suggest any additional services ( like tire rotation ). When the service was complete, he looked for me in the waiting room not realizing I might have wandered to the main showroom. Eventually, he found me by calling my cell phone.I was interested in the lack of brochures of Cadillac or Chevrolet products available in the showroom. There were lots of friendly people walking around but I was not asked if I had any interest in new product.I never went in the main waiting room, so perhaps I missed your advertising material.At any rate, pleasant experience and I will be back.Gan Dunnington

  Patricia Moore
a year ago
This dealership provided me with excellent/outstanding service! Mallory Bishop is phenomenal! She is wonderful to work with. Shout out to the Techs as well. My SRX now has AC, new headlights and is running excellent!! If you have a Cadillac, Loyalty Cadillac in Williamsburg is the place to have it serviced. Modern, clean, bright, friendly and Professional!

  Laura Caton
a year ago
We are from NY and my son found the perfect vehicle for this his 83 year old grandfather, a white 2022 Escalade sport. We dealt over the phone and arranged for a carrier to deliver to us (due to flight cancellations). They were accommodating, helpful and patient with the change of plans due to the airline issues. Thank you to all involved, it was a pleasure doing business.

  Richard Williams
a year ago
First time visiting Loyalty Cadillac for state inspection and minor repairs. Excellent experience. Clean facility and courteous professional staff. Easy website appointment instructions and check in procedures.

  Bernie Olszyk
a year ago
This survey is from Nancy Olszyk. Kirk Tajirian was very professional. He listened to all my issues and concerns about my vehicle. He is extremely knowledgeable on all the functions of my vehicle. I am very pleased with his service.

  Ron Smith
5 months ago
Nice service department and service advisor. Clean facility service was fast with friendly staff.

  Karen Sublett
10 months ago
Always so helpful, kind and efficient.Great working on my 2011 Cadillac.Mallory Bishop so helpful and knowledgeable. So truly wonderful service for car inspection and cleaning of my Cadillac DTS. Thank you so much Mallory Bishop.

  Patricia M Byrd
a year ago
Kirk Tajirian Was excellent July 25th getting me in and out in a timely manner. He was very attentive and kind. I don t like having to sit in the waiting room all day and Kirk worked to get me out in no time.Thanks Kirk, I appreciate your hard work!!!

  Allegra Cook
5 months ago
Wonderful customer service. Mallory Bishop's team was helpful in explaining car repairs so that I could understand the situation. Thank you for the wonderful, professional service.