Lowe's Home Improvement

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Kat Osipova
a month ago
Avoid and spend your hard earned money elsewhere. I would give 0 stars if i could. We ordered multiple appliances for 2 homes and thousands dollars and multiple weeks later Lowe's still never delivered or even set up a delivery for some them. Forget about getting in touch with anyone. They will pass you around and never call you back. Management is nonexistent or they hide behind their in-house phones and never address issues. Floor staff is untrained and tell you wrong information. Delivery staff is contractors who don't care about their ratings since they get paid delivery fee either way. One of the appliances was damaged in delivery and they still have not replaced it 2 weeks later. There is no honor anymore in this company nor do they care about you as a customer. Buy your appliances elsewhere.

  christen woodard
7 months ago
Other than the fact that I usually have to wonder around to find help... but once you find someone, they're really helpful and friendly... my last trip, a young man in the gardening center stopped what he was doing to help me find the fence post I needed. There wasn't any left out on the floor, so he took me to the fenced-in area and showed me the ones he had there. He helped me pick out a few good-looking ones and also gave me the tag and said I could tell the cashier and they would load it in my truck for me. I was definitely grateful and appreciative of that. Most places workers would have just told me they didn't have any more.

  Laurie Stankus
2 weeks ago
Do not buy Lowes Premium Brown Mulch! I used this product last year and the mulch retained its color. I bought 25 bags on3/23 on sale 4/$10. And it looked good so I bought 75 bags.on 3/26 and 3/27. I spread all but 15 bags. On March 28 we had very heavy rain which lasted most of the day. When the rain dried, my mulch which was dark brown now looks weathered gray/brown. Obviously the dye had not penetrated the wood. This product is guaranteed for 12 months of color but lasted 24 hours!! I called Lowe s and the only return is for unopened bags. The product is from OLD CASTLE LAWN &GARDEN. I left a voicemail and am hoping they will stand behind their product! A waste of time, money and now it must be replaced!!!

  Carol Stewart
a month ago
I just wanted to take a moment to thank the paint department I believe her name is Sabrina. My daughter and I went in for paint for a nursery and wasn't sure what we would be looking for. She was so professional and helpful and we found the perfect color for our new addition. My daughter was besides herself.

  Thomas Bright
10 months ago
In the market for a mower. Found one here displayed for $1039. The 1st night i attempt to buy it the girl tells me its to late they will be closing soon. Then today they try charging me $2039 and refuse to honor the price of 1039 that they still have on the mower.

  Zeeshan B
a month ago
I had worst experience at Lowes with the worst and most rude customer service at Williamsburg, VA store. I ordered a brand new LG refergertaor & with 3 months delayed delivery the product arrived damaged. Ordered again, with delayed delivery again, & the product again arrived damaged. Went to Williamsburg, VA store to order again for the 3rd time. Out of frustration and with no surity if the product will again arrived damaged I requested the appliance manager to lower the damaged on floor refergertaor price & while I was negotiating the price with him the assistant store manager Jayme came in. I thought she is going to help but she never apologized for the delays and damaged products, instead she started yelling at me and threatened that she would call security to escort me out. I understand if they couldn't reduce to meet my suggested price, but I didn't deserve this rude behavior for no reason. With all the delays, issues with refunds and multiple damaged products, I expected a good customer service. I complained to store manager but she didn't do anything either. Lowes is worst & assistant store manager Jayme at Williamsburg, VA is the worst manager in my experience.

  Marc Sher
a month ago
Don't buy doors from Lowe's. Wanted a side door to my garage - they actually had it in stock (yay!) and arranged for Poor Boy Construction to install it. Poor Boy arranged to install it on a Tuesday from 9-11. I stayed home from work to be there. They never showed, never called, never responded to text and the phone was busy. I angrily went to Lowe's. They apologized and after 3-4 hours managed to get in touch with Poor Boy. Poor Boy called me to reschedule for Saturday 9-12. They never showed, never called, never responded to text and the phone was busy. Lowe's told me that this is the only company they use to install doors. So I cancelled the whole contract, after wasting six hours waiting for someone who never showed. The Lowe's people don't like Poor Boy either, but that's an upper management decision. Avoid them.

  Vickie Francis
2 weeks ago
Upgrade to a smarter GmailSecure, fast & organized emailOPEN(no subject)Vickie Francisto me0 minutes agoDetailsUpgrade to a smarter GmailSecure, fast & organized emailOPEN(no subject)Vickie FrancisBeware: Horble, Horrible, place to shop I brought a gas stove and asked the representative that sold it to, how much is it going to cost for instal...Vickie Francisto me0 minutes agoDetailsBeware: Horrible, Horrible, place to shop.I brought a gas stove from the Williamsburg Va store at Lowes, and asked the representative that sold it to, how much is it going to cost for installation, and she specifically said THE installation price IS INCLUDED WITH THE PRICE and all you have to pay for is the price for them to take your old stove away. Well, for one, the stove was a week late. Then when the stove got delivered the delivery person said they Do Not do the installation and it will be a separate price. He also told me that Lowes do this to customers all the time and he have to deal with angry customers because of it. So, I call the store and talked to the assistant manager (Michelle) and she told me that the installation price of the stove will be over $500 dollars. I asked her can they help cover the cost because they should honor what the representative told me which was the price of the installation would be included in the price. So, the assistant manager told me that they could not help me. So, I told them to please come to pick the stove up. So, beware because the delivery person did tell me that this happens all the time....it may be a way to get customers to buy their stove, What a waste of time. I could have just gone to Home Depot. I will be telling everyone I know to Beware of Lowes doing this to people.

  Joseph Eader
a month ago
Williamsburg Lowes Assistant Manager Hicham was extremely rude and condescending. Out of chance, not even knowing he was a manager, happened to approach this individual today to ask a question. Very simple yes/no question. Asked if a 1� 5.5� 12 ft trim board--not offered in 8ft--could be cut and paid for the 8ft section needed (like they do at Home Depot). Instead of Hicham just answering with a simple "no, " or "no Sir, we don't do that here," he opted to get smart with me and say, "Why would we do that? What would we do with the other piece? How do you expect me to sell it?" I replied, "Okay, I'll take that as a no." I later ask to speak to the store mgr regarding an employees conduct/behavior. Customer service called for the assistant mgr, which ended up being this Hicham guy. I said, "You mean to tell me you're a mgr?" I then told him ,"You know the manner in which you spoke to me back there (windows/doors section) was very condescending and passive agressive. It was a simple yes or no question and instead you opted to talk down to me and question me." He said "I'm sorry that's how you feel." I told him "this isn't about me and how I feel, this about you owning you were rude, own that it was the wrong way to respond to a yes/no question, it's about apologizing for your behavior, not apologizing for my feelings." He argued, acted arrogant, and said, " Sorry you feel that way." I reiterated, that shows no ownership on your behalf. He then said "Fine if you want, talk to Laurie, the store mgr if you want." I cringe at the fact this guy is in charge of managing people. He lacks both interpersonal skills and socio-emotional intelligence. He needs to be re-trained on relational skills. Sad, because as a member of the military, I like Lowes.

  Mico Popovic
5 years ago
True is, whatever you need for your home , you will find inside ! Prices are good and choices are solid ! One missing star goes on choices , cuz at Walmart you can find some things they dont have ! The other missing star goes to their use of your personal data! I left my phone num and next thing you know...million scam calls over next few days! Overall goid place to shop for your home needsNote: Share Your Experience With Me and Help Our Communities

  Sasha
10 months ago
I love this place so much that my husband has banned mi from going it s the plants, I can t leave without one

  Angela Morris
4 years ago
I ordered on line. Easy to navigate the process.In less than two hours I was notified my order was ready. It s so convenient to shop without being lost in the store.Great customer service. For the past 15 years I have the pleasure of being taken care of a young lady.I like the store how it s organized.Above all I love their garden department. Vibrant beautiful flowers, shrubs, trees and more. It s a well organized department. I like how they sell flowers that they are a little sad looking instead of letting them really be at near death.I highly recommend Lowe s. A well organized corporation and they take care of their employees.

  Angela Morris ( )
2 years ago
Thank you Todd and Wendell. Great store. Anything for home improvement you will find it there. Huge garden department. The best service possible.

  Tyffany H
3 weeks ago
No complaints. Got a fern because why not. It's cute, the employee at checkout was super sweet.

  Thomas Norton
6 months ago
Went to Lowes to purchase a florescent light bulb. Ask for help. Waited 20 minutes. I found a replacement by my self. Purchased light bulb and left. Next time I will check out ACE Hardware. Better service and less time spent at local hardware store.

  Victor N
a month ago
I bought an electric chainsaw, it came in 2 pieces. Lowe's has no one to help me put it together. I'm returning it today

  Craig Markley
5 months ago
It's always nice to visit here. Other than trying to order a screen door. I recommend you don't use this Lowes for that. Itd good

  Erica Price
2 months ago
I received the most excellent help when searching for an aerator for my faucet. Dave, thank you and it most definitely fits!

  Stephen Carmona
5 months ago
This Lowes is the best stocked and most neatly organized of any Lowes in the area. The sales help has always been first rate.

  Mustafa Ugurlu
2 years ago
I was waiting with another customer at the paint desk for a long time. Obviously the associate of the desk came and stared us and boldly said that we had to wait to get any paint at least half an hour. He wore his jacked and went. And nobody showed. It was 2 pm on 2/15/2022.

  H M
9 months ago
Ordered a dryer online, delivery was scheduled for 6/30. Received a text with a tracking number that also stated the delivery would be between 4 to 8 on 6/30. Left work early to make sure I was there for the delivery. By 730 I started tracking the delivery which showed delayed but still in transit. The number of stops kept getting smaller and it said it was on the way. Waited up till 11 and no delivery, text or phone call. Called the Lowes customer service center and stayed on hold for almost 2 hours to be told I needed to speak to the local store. Spoke with the store manager and he said they would get the dryer out for delivery first thing Sunday since the delivery truck for Saturday was already out. Received a confirmation text that the dryer would be delivered between 930 and 130 on Sunday. Checked the tracking 30 minutes ago and now the delivery time has changed to 1230 to 430. Called the local store they can t communicate with the drivers to confirm delivery today so they gave me the number to dispatch. Dispatch stated it should be here today. I asked what happened to the delivery Friday and she said she wasn t sure they would look into it. I have now wasted a weekend waiting for a dryer that may or may not get here. If you know you are shorted staff and can t get the deliveries out don t lie and book them. Jorge did in fact show up with the dryer and was friendly and installed quick. He made sure the dryer turned on and showed me where my warranty information was. He took the experience from a 1 star to 3. I hope Lowes is able to recognize him as he was the only one with true customer service skills out of the 4 people I interacted with.

  Chris Smith
6 months ago
It seems to be better than its rival down the road. I would say quailty products at a reasonable price. Can be pricey but also sales are usually available. So its a 50/50 shot. If i go to lowes competition its because they dont have the item in stock

  Dave H
8 months ago
I bought a refrigerator there June 27 twice they delivered a damaged unit. I think it was the same one twice. Since then I have called the store and the main customer service number several times. I have had one call back. Yesterday August 2 I went to the store and was told my refrigerator would be delivered today. Last night I got a robocall saying it would be here between 12 and 4:30 today, no delivery. When I called I was told it didn't make it on the truck, and they would call me back. No call back.DO NOT BY APPLIANCES FROM LOWES.They are not concerned about me or any other customers!

  Sydney Enos
a year ago
Usually I prefer Lowes to Home Depot but Kim, one of the front store managers was lacking in the customer service/kindness department today. Their military discount wasn t working so I asked if they could apply it manually, she told me I could pay full price and get a refund later - which is fine if I want to come back and stand in the usually slow customer service line. I asked again if she could apply the discount manually to save everyone some time and she told me no. I then shared they should put a little sign up on the door if the system isn t processing the discounts today well she rolled her eyes and walked away. Very professional. If you see Kim, know she won t be of any help, just a bad attitude.

  Chantel Vaughan
10 months ago
Met with cabinetry personnel 4 times prior to making the purchase. During check out I asked several times why we were doing 3 separate transactions instead of 1, since it was one order. I did not receive an answer at this time. There also was some issue with the system allowing all the discounts to be processed. After the 1st transaction, it was noticed that we did not get the additional 5%, because of the type of card that was used. So, I asked that the transaction be canceled, and we would use the card that would give us the additional 5%. The assist. manager said there was no way to cancel the transaction. The cabinet associate excused herself stating that she had to use the restroom and that her next appointment was due in 5 minutes. The manager took the receipt and went to the customer service desk, leaving my contractor, PM and myself at the register. After 30 minutes, my contractor purchased a bag of candy and sat on the floor. After another 30 minutes, my contractor had to leave to pick up a child, leaving the PM and myself still waiting. I then proceeded to the customer service desk to ask what was going on. I was told that they were going through each line item, to give the additional percentage, instead of canceling the transaction. I asked again, why were there going to be 3 transactions instead of 1, with it just being one order. It was stated that the associate was placing the order through the "red vest" system, which will only allow so many line items per transaction instead of the "Genesis" system that would have allowed one transaction. They provided the discount to every line item on the 1st transaction and the 2nd transaction was done in the Genesis system. This checkout took over 2 hours, VERY close to 2.5 hours. I asked when the store manager would be in, and I was told the next morning at 6 am. When I returned the next morning at 6:45 am, I was told that the store manager, Laurie would not be in until later in the afternoon. I left my information, requesting that the store manager call me. Six days later the store manager called. During the meeting I told the store manager about the LONG checkout. I stated that overall, the customer service was good, but there seemed to be training issues and flaws within their systems and processes. I stated that the contractor was here for 3 hours, and the PM and I were here for almost 4 hours. I stated that it was insane having to wait over 2 hours to check out with a transaction that was being worked for the last 2 months. Manager Laurie stated that she had spoken to all the workers that were involved. She agreed that the system had flaws and all that could be done was it could be reported to IT. The manager then proceeded to ask me where I was building, as if I was there for a social visit. Before leaving the store, I tried to place an order for my appliances, based on an estimate I received 2 days prior. When I gave the person at customer service my estimated paperwork and the order was placed into the system it was almost $800 more than the estimate that was provided. The associate began to investigate the reason for the difference in pricing and asked for a manager. It was stated that the manager had left the building. I told the associate that I was not willing to sit around again for several hours to checkout. I was told to leave my number and they would call me when everything was straightened out and I could place the order over the phone. The price ended up being $400 higher than the estimate and was told that they would not honor my estimate because the associate that wrote it up did not include the warranty I requested. I was then told that I could either order the appliances now or wait until the next sale and see how that works out for me. In the morning, I had 3 emails showing 3 transactions being ran and my Lowe s online account reflected the same. When I called the store, I was told by the Front-End supervisor Kim, I don t know what you are looking at, because I am only seeing one transaction.

  Andrew Lind
11 months ago
I was charged a $26.99 cleaning fee for returning a carpet cleaner "dirty." When I initially started the rental, the customer service representative gave me NO instructions and NO rental agreement. They did not tell me to wash the bottom with a hose before returning (which apparently costs Lowe's $26.99 to do themselves). What. A. Scam. Will be emailing Lowe's HQ. Two stars because the carpet cleaner itself worked great.

  C.M. Miles
10 months ago
I cannot speak for lowes as a whole. However, the installation services team and the Williamsburg Virginia door installers really dropped the ball.The installer was late because none of the materials were delivered by the store(per contractor). On initial installation, they brought the wrong handles, not enough trim and refused to wrap the wood around the doors on the exterior.(siding was asbestos not the trim no danger per local contractor who ended up wrapping the trim). The doors had gaps at the threshold that I had to take the time to drive an hr to get materials and install myself as a temporary fix. Also, the door was installed with an uneven gap along the top.These issues took roughly three months from initial installation to get corrected . Every time I called the store they couldn t help it was an installation services problem. Installation services couldn t get their contractors to answer the phone and schedule a time to come out. After numerous phone calls (and hours on the phone) I was told by a manager that contractors get paid when they say the job is complete. A good process would have a step to ensure that the customers sign off on completion . Once the contractor is paid it really takes away all incentive to do a follow up call. When it was all said and done they did get the issues fixed and offered a small compensation . The amount they offered was a direct reflection of their indifference to the time and effort I put forth to pressure them to hold their contractors accountable.I went with Lowes because I didn t know any contractors in the area. We used lowes on another project in Christiansburg Virginia with no issues.Taking that into account,I thought I would have a middle man to advocate for me so I wouldn t have hours tied up dealing with an independent contractor if something went wrong.Based on this experience I would recommend taking a chance with an independent contractor or doing it yourself if you have the free time.- Ive reached out numerous times. Its been about a week since they were supposed to overnight the check for compensation. Its just a lot of room for improvement

  Alicia Anderson
a year ago
This is my first time using LOWES and the last time. I ordered materials to be delivered. They waited until a few hours before arrival to let me know they will NOT be delivering my order today. I waited 1 weekFor the order to be there. We scheduled workers to install and hired contractors to be there. I lost a lot of money and credibility for my business with this company. We drove over 1hour to pick up the materials since they couldn t deliver it and they did NOT have it in stock, and said I had to drive to another store over 1 hour away, they showed no remorse not even an apology, they seemed relieved that we canceled the order so they wouldn t have to do there job. Never again will I order from this establishment.

  Carl Hayden
10 months ago
Another Lowes with pathetic organization. After the Newport News only gave me 5 of 6 parts I ordered online, I went back to pick up the missing one, only to find out that the 9 in inventory were nowhere to be found. Surely Lowes in Williamsburg with 56 in inventory would have some on the shelf... Nope. I ve wasted hours at three different stores trying to finish my project. Please, get it together.

  A A
a year ago
It's amazing, if they are attempting to out-do Home Depot on horrible customer service this lowes location might be the winner, trip here on Saturday, another one on Sunday, do ask or expect any form of assistance, I kinda wish I had never got their credit card years ago. Please do yourself a favor, go anywhere but here, even take a knife into the woods, make your own 2x4s , it would probably be a better experience than interacting with anyone in this store!!