Auto Haus of Williamsburg

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Matt Zink
3 weeks ago
Auto Haus is awesome!I purchase a BMW M3 from them, and the entire process with smooth and easy. But that is the easy part.The best way to judge a business is how they respond when there is an issue to deal with. I discovered an issue with the top after purchasing the car, and was given a sky high repair estimate by the BMW dealer. Auto Haus' service department reviewed the issue, and discovered that the BMW diagnosis was wrong and repaired the issue for about 15% of the cost BMW quoted. They did their research and took the time to make it right.The service manager, Preston, was on point and communicated well the entire time. And his technicians were incredible.If you are looking to purchase a car or have any work done on your car, Auto Haus should be your go-to.

  Sylvia Tunstall
a month ago
I have brought many vehicles. This dealership has been the best. Front the receptionist, to my salesperson Jason, to the sales manager, to the finance manager and even the owner. I have never felt so special, like royalty . From this day forward I will only buy a vehicle from Haus Auto of Williamsburg. Out of 5 stars I rate them 10 stars.

  J D2
2 weeks ago
I recently had a significant issue with my 2013 BMW 335i - a fault with the variable demand oil pump. My experience with Auto Haus was exceptional from start to finish. They provided a detailed estimate and presented me with various options for repair, including the possibility of replacing the engine with a used one.I ultimately decided to go ahead with the engine replacement, and I couldn t be happier with the outcome. The used rebuilt engine runs incredibly smooth, and the car feels like new again. Throughout the process, Autohaus demonstrated professionalism, expertise, and a genuine commitment to providing top-notch service. I highly recommend them to anyone in need of automotive repairs or maintenance.

  Clarence Harper
4 weeks ago
I recently purchased a vehicle from Auto Haus in Williamsburg, I dealt with Jason Kollra and it was an awesome experience. He made purchasing an automobile easy and stress free. He was very knowledgeable and answered all my questions and concerns. I will be recommending him to all my family and friends in the Williamsburg area and beyond !!!!

  inga clark
a month ago
When you re in the market for a used car and you want a top- notch, personal and no pressure experience, Auto Haus of Williamsburg s the place to go! The cars are all beautiful - outside, inside and mechanically. It can be daunting to purchase a used vehicle but the care Auto Haus gives their cars made me confident that I was making a great purchase. Thank you for the super professional experience!

  Spencer Collins
a year ago
Me and my Wife had an amazing experience!!! It all started with the customer service when we called about a Mercedes-Benz. Harrison who was one of the salesman was able to hold it for us and we made a hr & half drive to see it and test drive it. He had it already pulled up to the front for us like he said he would. No extra, No pressure, and was honest and upfront about everything. We loved the car! And started the buying process, we went thru our bank which made it easy to apply for the car. Between the bank and forwarding over all the paperwork was so painless. Within under 2 hrs we had bought and signed for our new Benz we been looking for over 2 months. Vincent, the sales manager was great as well! He love that he could sell us this beautiful car to a beautiful family which made it even more special for us. We would highly recommend if your in the market for an import. Harrison also filled up the tank before we left and left a treat for me and my son in the car . Thank you so much for everything!!!

  guy ashby
a week ago
Bought a 2 series and the car has been wonderful and dealership was spot on. A very good buying experience. Would by there again.

  Filip Tasevski
4 months ago
Excellent experience with Vince and Auto Haus. I have purchased many cars and motorcycles but I must say the whole entire process and experience was super smooth and pleasant dealing with the Auto Haus group. I will be buying another car from Vince in the very near future! Best experience so far.

  Bonita Gary
3 years ago
Chase and Vince were very professional and knowledgeable. When I took the car for a test drive and I got lost they just simply said that they saw me circle around the dealership three time. They made me feel comfortable and respected. I would recommend allowing my family friends and coworkers to explore Auto Haus for their next car buying experience. Thanks guys i love my Mercedes Benz SLK 300.

  Carlithea Farrington
4 months ago
This was absolutely my most enjoyable and seamless car purchase to date! My salesperson , Jason was efficient and answered all of my questions in a timely fashion. The customer service was unparalleled and the quality of the cars that they have and service on their lot gives me peace of mind in knowing that I came out on top by purchasing from them. Thanks a billion

  Chetia Plugg
6 days ago
Was not welcoming at all, Steven knew I was coming to test drive a specific car but once I got there I couldn t drive it & than mysteriously someone else had the keys to a car we are looking directly at but he wasn t there with the car key, so I couldn t even look inside it, it gave they didn t want me to drive or see that car & assumed I didn t have the money or qualifications for that car, They were being very hypercritical & prejudice

  Radioactive Wolf
5 months ago
I missed out on the chance to snatch the car I wanted, however Jason remembered me and my information and texted me as soon as he got in another Mini Copper for me. He was very patient and willing to work with me, and they're very good on pricing and adjustable.

  Randy Riedy
6 months ago
I couldn t ask for a better online buying experience than with the people at Auto Haus, Jason, Vincent and Steve, were very friendly and professional, answering all my questions, sending me extra pictures and setting up my transportation. My Porsche Cayman S was delivered as promised and I couldn t be any happier. I would definitely do business with them again. Thank you guys.

  Andre Popov
3 weeks ago
VW service:Responsive, efficient, friendly, reasonably priced.Especially appreciated that everything can be managed online: scheduling, communication, work authorization, payement, etc.

  Aidan Bishop
a month ago
I was in the market for a pickup truck and the staff at Autohaus Williamsburg took care of me and helped me with my purchase. Jason went above and beyond and the buying process was quick and easy without a hassle.

  JOHNNIE WINSLOW
6 months ago
It was one of my best experiences buying a car. The sales guys were on the top of their game from the test drive, to Financing and closing the deal. I recommend giving them a visit if in the market for buying a car. I would definitely refer friends and family. Thanks Auto Haus for your great customer service.

  Alphonse Powell
6 months ago
Steven and Auto Haus of Williamsburg were nothing short of fantastic. The whole process was easy, and professional. Steven was super helpful and took care of any concerns/questions I had immediately. I would give 6 stars if I could, definitely recommend this dealer. Will be buying from here in the future. Thank you.

  sande protich
7 months ago
I had an issue with my tail light, drivers side, on my Smart For two. I took a chance and went to Auto Haus in Williamsburg on Saturday, 09/02/23.I met Ian, the service parts manager. I know on Saturdays it's very busy, or there is no staff working. He dropped what he was doing and helped me. Excellent customer service. I will be back, even though I live in Newport News.Thanks again.Sanford Protich

  Gary Brown
6 months ago
Many thanks to Jason and Steve for making my recent car purchase the easiest ever. There was a glitch with the credit report as the system was down, but once up it was smooth sailing. Could not be happier with the experience at Auto Haus. Thanks again Jason and Steve.

  Jenny Edwards
2 months ago
Very pleased with the job that the body shop did on my truck. Professional and did what they promised. Would recommend them to my friends and family.

  Herman Munn
7 months ago
The most friendly nonpressured experience from start to finish. All the employees were great and made me feel important, going beyond their job detail to ensure my dealings with them was pleasant. My second vehicle purchase with them and I'm confident not my last.

  d lee
4 months ago
Best car buying experience!!! Entire process took less than a 30mins. Thank you so much Ian and Steven for making this possible.

  Doid Estok
6 months ago
Steven and Vincent were absolutely wonderful to work with. This was the best new car buying experience I've ever had. Highly recommend and will definitely be back.

  Chris Valentine
5 months ago
Bought a car there and drove 3 hours to get it.Got there was told my car wasn't worth what we talked about even though that wasn't true.I found out later who bought the car what they paid and what it's now selling for double what he gave me on trade .I haven't had the car three days and found several issues.The car brakes were squeaking very loudly I thought maybe wasn't anything I asked the manager at the dealer he said the brakes had been changed all the way around car was tip top . Partly correct the rear had been changed not the front .The trunk want close at times it will open every time you close have to keep doing it and hope it stays .The washer fluid pump for the windshield wipers does not work as well .So you can clean the windshield.I took the car to a Mercedes repair shop and found these issues the front brakes need to be done as well as these other things i mentioned.The manager told me i needed brakes on my car which wasn't true no squeaking or squilling from my car the trunk stayed closed I kept the car serviced by the same shop 2013 s550 4 matic he told me my car was only worth 6000$ and it's being sold for 14k.The manager never responded to me after text and calls and even sending a video of the trunk not working properly the gas flap does the same thing periodically there is know way the previous owner didn't know this.They refuse to help me basically blew me off .

  Robert Coronado
4 years ago
Both Rory and Dale were great and really worked with me to get me in my C300. I was looking at 3 cars with them 2 C300s and a BMW 328. One of the C300s was on another lot. They let us take another Mercedes to get it so we could test drive the C300 on the way back to compare the 2013 and 2012. They both respected my eye for what the cars very minor issues were and agreed to fix all. It was such a good experience that we almost bought two cars from them that day. My hope is that this level of service will continue as it is hard to find these days. Good job guys I'll see ya soon.

  Melody J
5 months ago
Very helpful in helping me buy my first car. Everyone I encountered had a friendly attitude and the process wasn't stressful at all :)

  Lawrence Wood
4 months ago
I'll be honest: the service here is competent but you have to get past the slightly hostile service writer. Disinterested at best; haughty and dismissive at times, like customers are a problem to be endured.

  Saintcrow Saintcrow
a year ago
Preston, Mikey, and Chase all have excellent customer service in the service department. I brought my car in for a coolant leak and had it out of the shop in no time. Ian was also very knowledgeable when I asked him a couple questions about part availability. All around great service!

  Paul Brown
a year ago
This is the classic take your vehicle in for just an oil change and they end up charging you for a bunch of other stuff you don t need or want. Took my car in for an oil change and ended up with a $265 bill. Be very careful with their online approval process. Doesn t work well and its difficult to tell what you are approving. I approved of only a $98 oil change. They tried to bill me for an air filter and to fix a oil pressure switch light that came on, this came out to the $265. The air filter replacement was $95 and the pressure switch light was something like $72. They said the light was the result of a loose fuse. Didn t buy that. And wasn t paying for that. 1/2 mile down the road this light came on again after I left the dealer. I knew it was a problem but didn t request them to fix it. Which they didn t and were going to charge me. The filter is a $10.95 part that takes 30 seconds to replace, no tools needed. I requested they put my old one back in. When I arrived I took my air filter out and saw it was in excellent shape. I ended up paying for just the oil change but they were going to charge memuch more on things I didn t need. This dealer is committing fraud, plain and simple. Never will I go there again.

  Jeff Wallace
a year ago
Fantastic time today with the purchase of our 2018 GLE. Ken, our salesman, did a fantastic job. He was very informative on the questions we had but also gave us time to explore all the features on the vehicle. Once we got to finance with Diana, things were a breeze. Our folder was assembled completely and prefilled with all the info to save us time through the process. Great experience overall and I work in the auto industry. Would recommend this dealer to anyone.