The Truck Shop, LLC

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Neil Lieder
a year ago
This shop works on our food pantry's 24' International straight reefer truck and our 24' Freightliner straight reefer truck. They try to fix our trucks that day - sometimes while I wait. Tim does his best to present real time lines on repairs, however getting parts these days can be unpredictable which is totally out of his control. I have been impressed with the mechanics and staff. They are very nice people to work with on getting our trucks repaired, and they are very experienced and professional with great knowledge. We even towed one truck to another shop who had it sitting for 3 months, and then we towed it to the truck shop in the evening, and they started working on it the very next day. We have found our big truck shop. They only do federal inspections - no state inspections and they don't have computers for smaller trucks. They specialize in the larger trucks. We are well pleased!

  Larkin Garbee
3 months ago
If you are considering the Truck Shop or another location, I would go elsewhere. After speaking to the manager at that time, I brought a 1986 camper to the Truck Shop that had the engine replaced (with 40,000-50,000 miles on it). My plan was to get make sure everything was running correctly and to have a thorough inspection on the camper before investing money renovating the interior and repainting the exterior. The service shop and manager kept an open dialogue with me and I agreed to all of the repairs and improvements recommended to me. When the camper was ready, I paid my bill in full and drove it off the lot only to have it overheat and shut down no less than 3 minutes after driving it away. The Truck Shop towed it back to their lot, but there was no further communication about what happened to the camper or what a repair plan would be. Fast forward to new management under Shawn Middlebrook who called and had no assessment of the issues or what happened to the camper. After much dialogue and a polite request for him to pay to tow the vehicle to Richmond where someone would properly assess and fix the vehicle that was rendered unusable after being serviced by The Truck Shop, he was incredibly rude and refused to cover any tow costs and threatened to call the sheriff if the camper was not removed from the lot. When I asked for service records, he did not send them to me. When I asked him what was wrong with the vehicle, he was not able to tell me and he told me that I should have taken it up with the manager that no longer works there. He also said that none of the service people currently working at the Truck Shop were working there when the vehicle was serviced and allowed to be driven off the lot even though no one test drove it prior to allowing me drive it off the lot.Given this lack of professionalism and poor customer service, I would strongly consider another business to provide service to your vehicles.Best of luck with your repair needs! If you go with the Truck Shop, hopefully everything is seamless and you don't experience the same issues with having your vehicle broken beyond repair and no accountability by their team.

  Stephen Jett
2 months ago
Excellent Shop. Awesome Service Manager, Staff and Mechanics. They immediately troubleshoot my truck issue identified my problem and fixed. Customer service outstanding. I was informed about my truck every step during the diagnostic process. Took the time to show me my problem and how they were going to fix it. Thank you Truck Shop.

  Raheim Fells
2 years ago
Always does great work and quick and timely manner never kept my truck longer than 2 days! Dealership will keep truck a week before even working on it and only diagnosing it, not the truck shop! Bring truck to these guys tell em the issues or what needs to be fixed they have they look at your rig and get right on the job!

  Xpress Movers of Virginia
a month ago
Love the service best in the state of Virginia.

  William Campbell
4 months ago
This is a good shop. Under new management.

  Carly Desch
2 years ago
This place is awesome. They do there best to get you in and out as fast as possible. And you can watch Netflix while you wait!

  Leighton Blasing
3 years ago
Great experience! Excellent staff, exceptional service at a fair price

  Scott and Merri Abernethy
2 years ago
Great operation... very reasonable on costService: BrakesService: Brakes

  Marc Stankovic
a year ago
All recommendations . Very friendly and professional !!!

  Ronnie Montano
a year ago
They do no do service calls

  Dale Chandler
2 years ago
Stopped a leak that other shops could not

  joseph russo
2 years ago
Friendly, affordable, convenient and secure!Services: Body & Trim, BrakesServices: Body & Trim, Brakes

  Mark Harvey
3 years ago
Great service