Campus Ford

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  A. D. Strickland
a month ago
Just purchased a new 2024 Maverick after waiting 2 and a half years. Finally came in . They work with me in getting the right truck I wanted. Enjoyed my experience especially with the salesman Aaron. He was great and kept me up t date on the order

  Nancy Dickerson
2 weeks ago
First time I ve used Campus Ford. Bought my Expedition in Norfolk. I like using the dealership for scheduled maintenance. So far so good. Service was performed and John kept in touch with me about what was being done and when. Polite and they washed the vehicle for me too! I wasn t able to pick it up during service hours but they left it for me in the service lane so I could get at my convenience.

  Muzet Felgar
4 weeks ago
I visited Campus Ford in Waynesboro to explore options for a new vehicle. Tim and the Campus Ford team assisted us through the entire process. Tim presented me with the perfect car to suit my needs, and it exceeded my expectations. Initially, I was unsure if we could reach an agreement that would satisfy both my husband and me. I should not have doubted. Tim went above and beyond and worked out a deal we could all agree on. I am beyond happy. Tim and the team are phenomenal. I would recommend Tim to anyone searching for a car, and finding it challenging to find a salesman that truly advocates for your needs and specifications. Tim sms the team at Campus Ford s commitment To provide exceptional customer service is unmatched. And my car fabulous! Go see Tim!

  erica wiles
3 weeks ago
It was so easy buying from Campus. The experience was so different than anywhere else I have bought from. It was quick and Aaron was amazing. Thank you for my new Ford Bronco Sport.

  Tyler Davis
a month ago
Had a great experience getting a new vehicle with Heather Fallon. She's nice and has a great attitude. She was patient with me and she made the experience quick and simple.

  Travel Guy
5 months ago
Recently purchased a new lightning from them. I kid you not I was in and out of the dealership in less than 1 hour. The team at Campus Ford make you feel at home, there are no hidden fees buried in the numbers and they treat you like one of the family. If your looking for a new Ford check them out.

  Nick Dandrow
2 weeks ago
Tim Taylor and the team at Campus Ford were able to help me go over my purchasing options and make delivery quick and easy. I look forward to working with Tim in the future and would recommend him to anyone. Thank You Tim!

  Gurpreet Singh
a week ago
I just bought vehicle recently and experience was amazing. Huge thanks to Aaron, he is superb and very nice guy. Strongly recommended to reach out to him. Aaron understands the needs and keeps it simple. He is very respectful, honest as well.

  Tommy Harris
2 weeks ago
Friendly, knowledgeable sales staff. I've used the service department for years. I bought a 2024 Maverick yesterday from Aaron, great, knowledgeable young man. He was patient with me, didn't rush me into making a decision. If you are in the market for a new or used vehicle, Aaron is the salesman to see!

  Alexandra Crespo
2 months ago
The best car dealership experience we ve ever had! Heather was such an angel and helped us out more than we ever expected. If you re working with her, you re guaranteed to be getting the best care and deals. The other staff members were also super kind and helped us out however they could. I read another review that said they treat you like family and I couldn t agree more. So grateful<3

  Phyllis Latham
a month ago
I was able to get an appointment for State Inspection/Oil Change/The Works on my car the next day. They even drove me home then picked me up once my car was done so I didn t have to wait. Everyone was friendly and polite. They have always taken great care of my car in making sure it was road worthy.

  Joe Patterson
4 months ago
Harris and Gerald were the best to deal with! We got a great car at a great price! Recommend Campus Ford for all your automotive needs!

  Andrew Dorman
2 months ago
This was hands down the easiest vehicle purchasing process I've been through. Tim was great to deal with when purchasing my F250. No pressure, no over the top sales pitches or attempts to sell added features I didn't want or need; just facts and numbers and the willingness to respectfully negotiate them to get to a point we both were comfortable with. I will definitely be recommending Campus to anyone I know that is looking to purchase a vehicle in the future.

  Perris Jones
3 months ago
I had an all around great exchange with Campus Ford. All staff on hand was extremely personable and showed the utmost care and attention while assisting me with purchasing my new car. I worked with Tim Taylor and he was excellent. He treated me as though I was a part of his family and gave me advice as though I was his son. Couldn t have asked for a more honest and attentive salesperson. If you are looking to buy a car Campus Ford is the place to go for great prices and great cars paired with outstanding service.

  Noz34me Athome
a month ago
I ll start with the good and that is John the service advisor. Very personable and he knows cars which is a real treat since a lot of dealerships with people in his position just throw anybody in there that can use a keyboard. That said was quoted a price of $110 to change the oil in my mustang and rotate the wheels. This was just a phone quote the night before because I was debating whether to go to the dealership or go somewhere else. Also had a state inspection which was $20 and I was expecting a bill of $130 , my bill was 145 or $146. Just left a bad taste in my mouth. Lastly, I had a 9 o clock appointment and it took an hour and a half to get my car back for an oil change and state inspection. That seems pretty long to me. In the future if I use this dealership, I ll just drop it off and leave it because I don t think appointments mean a lot.

  Mike Batten
a month ago
Heather was SO helpful and pleasant to work with! She showed me different trim levels to make sure I got the right truck. She made the buying process quick and easy too. She walked me through connecting my phone and getting my Maverick set up. She is the best!

  Jon Rodgers
a month ago
I am typically not one to leave any kind of reviews but I am having a hard time letting this one go. I took my vehicle in for a service and was contacted by the dealership about their interest in purchasing my vehicle from me. I thought it wouldn't hurt to hear them out. I let them do an appraisal and they came back with a very fair number and told me that it could be used toward a trade in or they would do outright cash to buy my truck from me. After doing some research I realized that they had nothing on their lot with the mileage and price range I was looking for. I did, however find a vehicle that was exactly what I was looking for.. I sit down with my wife and made sure this would all fit into our budget and everything was coming together perfectly. I had to pay a substantial shipping fee to get my new vehicle hear to the area in hopes of purchasing. I called Campus Ford back to finalize the deal. Well that's where things went south. I was then told by the associate that they did not realize that the offer was supposed to be a trade-in only value and they would have to re-assess the vehicle to see how much they could give for an outright purchase. The associate admitted their fault and acknowledged they told me wrong and apologized. This upset me because I had budgeted for all of this and now they are telling me I'm not getting as much as they had offered originally. I asked them to go ahead and give me the number they could offer, and things got worse. The associate then blamed all of this on the change of management and said the they were told now that they had a freeze on all outright purchases so they could not give me anything for my vehicle unless I bought from them. I have much more to say but this is long enough. I find it very unethical to outright lie to a customer to try to get them to buy a vehicle from your lot and when things do not work the way you want you rescind the offer and give an excuse as to why you can't do it anymore. This whole situation put me in a bad spot. I understand mistakes happen but as a company in customer service it seems to me, in a case like this, you should have backbone enough to make the mistake right and honor what you tell the customer. Especially when big financial decisions are made on the misinformation you give..

  Wayne mielczasz
6 days ago
Set up appointment. Car went in right away. Service manager, Leta, was friendly and helpful. She explained thoroughly the cost and didn t try to upsell me. I would heartedly recommend Campus Ford Fast lane for any basic service.

  Sue Vance
a month ago
I dealt with Tim Taylor a salesperson at Campus Ford. I felt Tim heard what I was interested in, and accommodated me as he he was able. I felt he was genuine and professional in his approach. I bought the used Truck after driving, checking it out thoroughly, and negotiating the terms of sale.Thanks Tim, and I will recommend Tim and Campus whenever possible.Sue V.

  Nelson Stewart
2 months ago
Quite amazing -- fastest purchase process I've ever experienced. My online search for an almost-new, low-mileage pickup truck showed a limited number at a few dealers, so I called around. The salesman I reached at Campus Ford, Tim, gave me straightforward answers with enough information that I decided to make the (1 hr 45 min) drive to their dealership to look at that truck. I can't say enough about the process that unfolded when I arrived. Besides being very friendly, which of course you'd expect, Tim was very candid about the truck, informative about the dealership's services, and right to the point about the bottom line price and financing. No nonsense; unlike some earlier vehicle purchase experiences I've had where they push you to add this or that, Tim was straightforward about what was available and left it totally up to me. Once I made my decision the paperwork process was totally transparent; there was nothing that I didn't clearly understand. And he was FAST -- none of that stalling that some dealers do to make you anxious so you'll sign almost anything just to get out of there. I could say more but let me conclude with this: it took just 1 hour, 15 minutes from walking in the door to driving away in my new truck with all the paperwork and financing completed!

  John Garber
2 weeks ago
Recently took my vehicle to Campus Ford for a factory rebate issue. The dealership promptly scheduled work for the next day. The replacement part was faulty. Dealership was quick to have new replacement part shipped in and work was completed the next day. John from Service was great and had my vehicle cleaned due to the inconvenience.Solid Customer Service!!JG

  Cheryl Taylor
a month ago
Campus Ford is a very customer oriented business. All the employees are professional, friendly, and efficient, and they make sure that you're satisfied with their service and their products before you leave. They go out of your way to make sure your vehicle leaves serviced properly.I highly recommend Campus Ford!

  Justin Talbott
a month ago
John and The service department shine! After losing faith in customer service these days,especially at auto service departments, I will be taking all of my Ford vehicles here. John works with your schedule, needs, and communicates about all details that affect your vehicle. It's nice to know there are still people that want to help.

  jim boland
3 weeks ago
Truck milage was lose to a recommended service and I didn't want to wait too long past that so I called,got a convenient appointment and had "The Works" package performed.Great experience and well done. Waiting area was clean and comfortable.Very pleased.Thank you Leta!

  Monica Shea
a week ago
We able to schedule an inspection appointment quickly. Great service! They explained everything, including the brake and tire tread life left.

  Gregory Hall
8 months ago
I was on vacation in the mountains and happened to see that Campus Ford had a vehicle I had been looking for. I called the dealership to confirm, made an appointment, test drove and purchased the vehicle. Campus Ford is a great dealership. Fair prices, nice professional staff. I highly recommend this dealership. Ask for Tim Taylor.

  Rachel Ford
2 months ago
5 stars for Campus Ford! They made the car buying experience incredibly easy and made sure we had all of the safety features we needed for our busy family. They even hand delivered our new Explorer to our house. Heather and Ambez were great to work with and would recommend them to anyone needing a new vehicle.

  Erica
a month ago
Campus Ford has been very professional and easy to work with. John has taken special care of us and scheduling appointments in a timely manner. Thank you everyone for the kindness and quality care.

  Mark g
a month ago
Heather was a pleasure to work with on the purchase of my vehicle! She was very polite and informative. She made me the car buying experience one of the easiest I've experienced.

  Robert Barber
3 months ago
I just purchased a used 2018 F-150 from Campus Ford with the help of a Top Notch Salesperson named Tim Taylor.I stopped by to take a look at the vehicle and met Tim in the parking lot and we connected Immediately. Tim answered all my questions, showed me the truck and said that if I had any questions to give him a call.The next day I went back for a test drive and I told Tim what I could afford to spend and that I needed a good trade in price for my vehicle .Tim really worked with me and gave me more for my trade in than allowed and lowered the price of the truck so it was within my budget to purchase the vehicle.I went home to talk to my wife about it and all she could say was " Buy that Truck, that is a Great Deal" so I went back the next day and we finalized the deal and I even got a full tank of gas to boot!Now this is the kind of dealership and salesperson that I can recommend, No Hard sale or Pushiness, NO Games just straight talk and good advice from Tim.I will be going back to them when I am in need of another vehicle which might be really soon as my wife is eyeballing my truck and said her old Ford truck was on it's last legs and needs to be replaced.