AutoZone Auto Parts

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Todd Quick
3 weeks ago
Usually have what I need. Left off some stars due to last visit.. Worker was holding the front door open smoking a cigarette as he greeted customers... filling store with stink! Yuck

  Joseph Keen
6 months ago
Chris Gregory and Hunter Cauthen have been the most amazing manager/employee that I ve ever came in contact at any AutoZone or any other auto parts store in Augusta county Chris was amazing he went above and beyond his duties to help fix our broken down vehicle in the parking lot at the store I hope great things to him from your corporation

  Marie Brown
3 weeks ago
This waynesboro store is the only I will go to these guys know what they are doing and they treat the customers right...

  Derek Berry
5 months ago
Richard went way above and beyond to help me get what I needed for my car. I will definitely be back!

  Brenda Taillon
a year ago
They are so kind and helpful I am a senior citizen and they are more than happy to install what I buy from them in my 2006 car for me. I don't know what I would do without them helping me So thankful for the store carrying and having what I need as well! Good location and near my house .

  Robert Deavers
a year ago
My soon to be wife had a situation with her SUV appom 1 1/2 year ago and they solved the problem. Well, a week ago, the same problem happened again and because of the time and urgently to have her vehicle running, I turned to a buddy for the part to get her rolling. I walked into the store today to question the warranty on that part, the manager informed the counter person, the part failed, refund the cost of the part. My comment was, that's not right, it should be prorated. I still think, it wasn't right for what the manager did. My hat off to him, his staff and going far to much in standing behind the product in this case.

  Mister JD Jim
a year ago
Great store! Employees were very attentive and help me immensely with my situation.

  B Warren
a year ago
I cannot say enough good things about Chris Gregory and his staff. Everyone that I interacted with was extremely helpful and went above and beyond to help me and my family. I was driving back to Ohio when my truck broke down. Fortunately I was able near the Waynesboro exit and able to make it off the freeway. We were able to determine that the main drive belt had broken since there was nothing where the belt was supposed to be! It was a Saturday afternoon and after several calls found out that most if not all the shops in Waynesboro were closed until Monday. I made a desperate call to this store and explained my situation. I first spoke with Richard and then Chris. They both contacted people they knew to come out and help me but with no luck. To my surprise, I see Chris show up about 20 minutes later to install the new belt himself. Within half an hour, the belt was on, my battery was charged and I was up an running again! I tried to pay him but he would not accept anything so hopefully he and his staff enjoyed the pizzas! Nice to find that there are still good folks willing to help out. Leadership by example! Much gratitude and many, many thanks from me and my family!Brad

  Thomas Guess
2 years ago
I was recently driving through Waynesboro on my way to visit my mom in the hospital when my brake line started leaking. I was about 1.5 hours from home and about 1.5 hours from where I was going.Long story short, it was a challenge getting the old line off because it was seized on there. I bought quite a few tools etc. Eventually my brake line was off!The store manager, Chris Benjamin got me a new brake line but only had one end to convert to my master cylinder but not the ABS block. He checked another AutoZone store who had the part. He gave me a ride there and back to get the part so I could get back on the road.Chris and his staff are the epitome of what it means to be helpful. They are professional, compassionate, and will help you with what you need.I couldn't have asked for a better blessing to be sent my way when I was stranded.Stop watching the news, and get out of the house and see that the world is not all bad. There are still great people and fellow Americans in this world who are caring, God fearing, and willing to help their fellow man, and love their neighbor.I would strongly recommend this AutoZone to anyone looking for parts and better yet who are looking for a great staff and awesome manager!

  Troy Fitzhugh
a year ago
They had the oil filter I needed for my lawnmower but not the air filter. I was happy to get the oil filter and I know the air filter will be hard to find. I'll need to go to James River John Deer for that and hope they have it.

  Katharina Morrissey
3 months ago
I love AutoZone in Waynesboro, they are knowledgeable, polite etc.

  Leigh Ann Clark
a year ago
Chris Gregory went above and beyond to help my mother and I with a few minor repairs to her new-to-her car. He helped us tremendously. I could never thank him enough! Job well done!

  Jason Burke
2 years ago
Shane, and especially Richard, at store # 965, were instrumental is helping us solve a pesky check engine light that was on for no reason! Richard empowered me to try and solve it myself at first, but then he came out and saved the day. Big kudos to this store for excellent customer service. Everybody was SUPER NICE AND VERY HELPFUL. We will be back again for sure. -Sincerely, Jason Burke

  Daniel D Gray
a year ago
While the staff is attentive to their costumers, their products can be below zero. 99 T&C PSP is the cheapest available and for a good reason. Cause its soo cheap ! If you're even able to get 1 that'll work ! 4th pump this week and it has to come right back off and be returned. Going on the 9th day of a 3 hr job at tops. I've spent more in fuel returning pumps than what i paid for the pump. Been cheaper to go elsewhere ! Lesson learned !

  Jessica Marvin
a year ago
Ok, this is going to be long but worth it. We broke down coming over Afton Mnt. We managed to coast into the shell across from good year but it was 2 pm on a Saturday and any shop that was open was booked straight thru. We were pretty sure we knew what was wrong and decided to look for the part. Called Wright Way Hyundai and they tried to help (thanks Justin) but it was to late. Called Advanced and got a generic don't have it sorry. Not there fault but not helpful either. Finally called Auto Zone and they blew us away. Cody went above and beyond to save our butts. He brought the check engine tool to us to make sure we knew what was wrong. Then carted us back and forth to the store to the the parts so we could fix it. This guy's deserves a raise and a promotion!!! We would have been without a car, no way home and stuck with a tow bill if it was not for him. Auto Zone in Waynesboro and Cody D. you are amazing.

  Daniel Simpson
a year ago
The AutoZone of Waynesboro saved my butt big time. I was on a trip with my two boys 10 & 12 for spring break when we were on Skyline drive when the fuel pump in my '71 Chevelle went bad. Luckily, we got of the mountain, but I needed an electric fuel pump for my Atomic EFI. Do you see were I'm going? Most parts stores can't see past year, make and model. Other than that, useless. But not the AutoZone of Waynesboro. They found the exact part I needed to get the boys and I home. I want to send my sincere gratitude to the whole team at the AutoZone of Waynesboro. Without your help and determination to go the extra mile for a complete stranger we would not be home tonight.May God bless all of you and your families.The Simpson's

  John Kappes
a year ago
I realize you can't always have the part I need, today I was pointed in a direction and left alone. Even when I walked out. Went two doors down and not only did they walk me to the location, they explained to me why the harness was hard to find, they suggested other places to find it.

  Maureen Tiernan
a year ago
Much appreciated work done from Chris Gregory and the team members at auto zone. They came out in the rain to help me fix the break lights with a great attitude and very professional demeanor. Thank you so much!

  Beth Jackson
a year ago
Thank you to Chris for replacing the alternator in my stepson s car. He was in Waynesboro this summer playing baseball and we weren t there to help him. Thank you so much Chris!! His dad and I greatly appreciate it!

  Ruth Graham
11 months ago
This is not the first time this store has helped me. I went in today with a bumper that was in jeopardy of coming off after an accident with my granddaughter's car. I did not wan to go to a body shop. My car is 16 years old so I don't want to put lots of money into it.I went into the store and Chris came out to examine the bumper and knew exactly what I needed. Within 15 minutes he had discovered what I needs and gotten some clips and put them on and sent me on my way.He was extremely nice. From making sure the counter was clean to assuming me I didn't need a mask.As an older lady it is wonderful to know I have someone to turn to. Auto Zone, Waynesboro, is my go to place.

  J A
2 years ago
The kid that did our check engine light didn't know what the code meant and instead of getting someone a little more familiar with it he decided to google the answer and definitely didn't sound like he knew if he was right when he told me what google said. A little more training for employees on that sort of basic service would be a huge improvement.

  William Huestis
2 years ago
I ve had an ongoing problem with very expensive top of the line Rain X wiper blades not operating properly - streaking, skipping, etc. Chris, the manager, has been exceptionally generous and helpful in replacing two sets of these. This last time, he installed another brand which seen to work perfectly.Thank you, Chris

  nonya bidness
4 years ago
Not the local guys fault. 2 dudes trying to do everything. 8 people in line. Need help with a battery, wiper blades, figuring out the right gasket....all in front of me while I waited to purchase the stuff I needed not needing help. Phone just ringing and ringing. So much missed opportunity AZ! Guys in the store handled as well as can be e expected. But you have that labor line under control for the stock holders, don't ya?

  Maleah Clark
2 years ago
Workers did an awesome job helping me out with something we didn t think could be done. They had a very good attitude and were very helpful. The overall experience was great!

  spiderkill 32
11 months ago
Place is always nice and takes care of the customers who enter always willing to talk about certain items great place overall

  Debra Spencer
3 years ago
My elderly mother needed windshield wipers badly, plus on top of that the piece broke on the nozzle for the wiper fluid. The young man was so sweet in taking care of this and gave her a discount as well. Definitely satisfied. Thanks so much.

  Lisa May
5 years ago
The 2 guys working at autozone 2217 were amazing tonight. They had awesome attitudes although one of them had worked more than 8 hours. They were eager to help to replace the belt that broke on our car eventhough they had to stay past closing. Lots of appreciation going out to those two.

  Charleena Humphrey
5 years ago
Our power steering pump died while we were traveling from Norfolk to Natural Bridge (with 2 young kids) we barely made it to this auto zone. The staff were super nice and helpful and my husband was able to change out our pump in the parking lot. They offered help, let him borrow a few hand tools, we rented other tools. Just all around they were 5 star to us in our time of need. I'd definitely recommend this auto zone!

  Dwayne Alan
2 months ago
Great people very knowledgeable

  Marisol Ortiz
3 weeks ago
Bery good