Advance Auto Parts

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Dave Sims
a year ago
Any time I've stopped at this location Mark Mays has always been extremely helpful. While they seem short handed, he is always respectful of people's needs and their time.I had a very bad interaction with a different Advanced location. I came to this location and the issue was immediately resolved. I never mind waiting because I know that they will make sure I have everything I need. They also help inform me of any coupons or promotions.Thanks to these guys for all their hard work.

  Amy De Lonay
a year ago
If we could rate higher we would!!! My husband and I were traveling from out of state and our brake pads went out. The guys here gave us a discount on parts and also made calls to mechanics in the area. When that didn't work, the manager called an off duty staff who so graciously came to our rescue and wanted nothing in return other than a thank you. These gentleman really saved our butts and we couldn't be more grateful. Absolutely phenomenal service.

  POLARO C
a year ago
After tonight, I will take my business to Auto Zone and O'Reilly Auto Parts. After receiving a bad battery a week ago and the Manager Mark, exchanged it with a better replacement, I thought I had made the right decision to shop at Advance Auto. I was So wrong. Tonight I came in for a intake filter for my truck and I had my perk coupons with me to save a little (but not the case) I ended up spending more than what I came in for since the coupons had to have separate transactions. The Sales person(I dont remember his name except he was big and tall wearing glasses.) It was around 8pm. He offered to install the filter and I said ok, since I thought he knew what he was doing. I was wrong again. After about 20 mins of him struggling to get the filter installed, I told him to wait on the other customer and I called my sister who installs her own filters all the time. When I came back into the store I told him this is not working out and he shouted at me the entire time, he was very rude. I told him that I would not be back and he said fine. I then told him to refund my entire purchase and this time he did the refund in one transactionin which I did not get my full refund, he cheated me out of my full refund $17.74 was the entire puchase but I was refunded $17.61sure its just a few cents but its the principal of this situation.So I left drove to my sisters, she took one look and said its very simple the groves have to line up first then you can close and lock the clamps. 5 min's was all it took her. What a mess 45 mins at Advance Auto was a waste of time and money. Never again. I will be contacting Corporate not only for this terrible service tonight, but my sister also said the Newest battery Advance replaced is leaking on the top. I'm done with them and they will be getting the battery back as well and I will be refunded. I'm going to file a complaint with BBB.

  Rafa
a year ago
Some guys are nice, a few looks like they hate their job, I been a customer for a long time coming from Charlottesville where you have many locations to choose these is a game changer.I'll think twice to go here if I ever need help.

  Jessica Keeseman-Bowman
2 years ago
I m a woman who isn t very familiar with car parts, so going to an auto shop can be uncomfortable to say the least. I didn t catch his name, but a guy with an Isabella tattoo was incredibly helpful. He was able to find me the correct windshield wipers, answered all of my questions and offered to install them. It was a quick and easy experience; will definitely go here again.

  C Wagton
2 years ago
I don't even want to give one star for this location. This isn't the first time we have had the exact same issue with this store but it's so frustrating that I am sick of it happening. We placed an order online and prepaid. It said it was in store and would be ready in 30 mins. We showed up about 2 hrs later to pick up order and I was told they didn't have it. The gentleman offered no apology or accepted fault for it not being there. He said he had to order them and they would be there the next day by 12pm. We desperately needed the part and since we had paid already, I said sure. My husband showed up at 12:30pm to pick it up as we were told to do, to he told again they didn't have them!! We were furious and told him to cancel the order and give us paperwork to show our canceled order. He refused to do that and said he couldn't print anything out. He then said "I can have them here by 3:30pm today if you want your part" we told him absolutely not. We live in a surrounding county about 45 mins away from this store! We don't have time nor gas to waste making 2 or 3 trips for nothing! As I said this isn't the first time its happened but It will definitely be the last time we purchase anything from here.

  Irving C. Hughes
4 months ago
Pricey,clean store,friendly staff.

  Lyndsey Wilber
2 years ago
Counter person was very helpful and definitely knew his stuff, unlike the usual encounters with parts people. Nice change of pace. Sorry I can't recall your name, oh helpful one... You deserve a raise!

  Jeffrey T
4 years ago
They need to be a little less expensive. They have about anything to fix your vehicle, but are getting abit pricey compared to some of their competitors. The staff here is always friendly and very knowledgeable about their work. If you ask, they will even install basic parts for you, free of charge!

  Ashleigh Herring
5 years ago
VERY helpful and friendly staff!Long wait time in lines, which I found frustrating.Limited, sometimes over-priced selection.I've had help testing batteries, changing windshield wipers, checking engine codes...the staff's great, the fact that they don't have a good selection(and items are often out of stock) sucks.

  Humberto Gomez Jr
a year ago
Went in to get some stuff had all the stuff on the counter. When the staff member walks away from the counter and says one second. Walks 5 steps away from the counter to jump into a conversation about nothing and doesn t come back to check us out.

  H Lee
3 years ago
is there is minus or no star review? This is a very outdated company. Very out of touch with the customers. Still trying to serve the country boys. This is a company from good to bad . I don't see how company like this would even make it in this intense competitive environment. losing from CEO and all the way down to the wage employees. how do they make it? no wonder why Amazon make it to such a big retail giant. That's because there are companies like Advance Auto Parts in this world. I don't buy anything from them if I can help it.

  Susan Hammock
3 years ago
Thank you Nick with Advance Auto in Waynesboro Virginia Your help in a diagnosis really eased my mind when the engine check light came on in my car While I already had scheduled an appointment for any repairs the staff was so helpful and courteous With Covid-19 about they explained how I coulduse the tool myself to gather an explanation for my quandary Thanks again

  ida basilio
4 years ago
I had a dead battery and the guy changed it for me in the dark. My battery was difficult to get to, and I appreciated his honesty with me (he wasn't sure he would be able to change it because of where the battery is positioned in my car, and said it could have required professional installation) but he was able to do so, and he was very kind throughout the entire process

  Layvonne Cook
2 months ago
Best service ever!

  Kevin Matheny
a year ago
Great experience!!! Ordered the parts under warranty in less than 10 minutes! In & out, just amazing!!!!

  Stacie Czelusta
2 years ago
I had to get a new battery, and the young man behind the counter was kind enough to put it in for me. They never disappoint me with their customer service!

  Leah Michelle
3 years ago
I visited to get a second opinion on the health of my battery and alternator. I was told by Auto Zone in Waynesboro that my alternator was bad and my battery was drained, so my dad suggested getting a second opinion before replacing anything...Advance Auto Parts tested both my battery and alternator immediately afterwards and the results were normal. The AAP employee who tested them shared that I likely have up to 1 1/2 years left on my battery, and suggested I simply clean off the little bit of corrosion it has. He said I can have them test it occasionally over the next year, in order to anticipate when I'll need to replace the battery. Be wary of Auto Zone - he also mentioned that AZ just wants your money. It seems pretty obvious to me that the honest and best choice is Advance Auto Parts. I'm grateful for their opinion and help.

  Howard Ewing (H&C Tree Service)
2 years ago
I bought a new rear differential for my truck 815 dollars before I could get it shipped it was supposed to be here today they said ups changed the delivery date I know someone forgot to order it cause they said it would be there Monday very disappointed

  Troy Fitzhugh
2 years ago
I bought a alternator and got the wrong one, my fault. They took it back and refunded the money without any hesitation. . I will go back to this parts store.

  Danny Crawford
10 months ago
Huge Shout-out 2 Mark For All His Help! Highly Recommended

  Big Mama
4 years ago
Its alright they're friendly anf helpful but they just dont have a lot of verity of different things to choose from in tje store

  Impractical Things
8 months ago
Not very good attention with that customer service,

  Larry Belter
3 years ago
I went in with a bucket full of seemingly unresolvable and expensive issues, and was given believable advice, helping me decipher the priorities correctly rather than get caught up in the point of sale budget explosion that was possible...nice and clean...

  Prince Iqy
a year ago
River is a guy working hereHe should be the manager of all auto advanceI was about to spend a whole bunch of money on my carBut he helped me to find a problemAnd it solvedThank you river

  trac goodwin
9 years ago
I assumed all people have cars,fix them and need reliable service and parts.On this day, not ten minutes ago i stood at the counter of the waynesboro store while being ignored an passed by to assist other customers.Far from my mind would it be my race ???, or the year or make of my car.I have spent hundreds of dollars in that store and i am dumbfounded why this day they choose to ignore my attempts to spend my GREEN dollar there.BUSY ?? NO!!!. STOCK person HE does not know.If i had not already installed there products on my car and had the time and money i spent to do this i would rip everything off my car and give it back to them for free.I think i will go to O"rielys or fisher to get what i need .PARTS AND SERVICE THAT A SELECTIVE FEW IN THE WAYNESBORO, VIRGINIA STORE RECIEVE.

  Franchesca Craig
2 years ago
Been going for years to get exactly what I need, although since Covid they still manage to call around for me to find what I need!

  Jennifer Coffey
2 years ago
Went there for wiper replacements. Friendly, clean and helpful. Even put them on for me.

  Mike Yeary
2 years ago
Good experience they had what I needed and were friendly this is my first stop when needing car stuff

  John Smith
3 years ago
I went here the other day and was taken care of by Kelly and she was the greatest help I could have asked for, thank you Advanced Auto and Kelly!