H & M Automotive Service & Repairs

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Albert Carlton Jr.
4 days ago
Stellar Service at H&M Automotive Service & Repairs: If you re searching for unparalleled automotive service, look no further than H&M Auto. My experiences with them have been nothing short of exceptional, showcasing their commitment to customer satisfaction and genuine care. From the moment you step into H&M Auto, you can expect a warm welcome from a team that s not only helpful but also extremely knowledgeable. Whether it s routine maintenance or more complex repairs, they are always ready with insightful advice and practical solutions. Their realistic and reasonable approach to service ensures that you understand what your car needs and why. What truly sets H&M Auto apart is their dedication to advocating for their customers. They go above and beyond when dealing with car warranties and extended warranty representatives, making sure that you, the customer, receive what you rightfully deserve. It s clear that their priority is your safety and satisfaction, not just their profits. For those with vehicles up there in miles, H&M Auto is a godsend. They have shown me that they can handle my car with the utmost care, ensuring it leaves in top condition each time. Their consistent demonstration of care and professionalism is why I keep coming back. To the team at H&M Auto, I extend a heartfelt thank you. To everyone else, this is the only place I trust to touch my car. Not only due to their efficiency, but to all the mentioned qualities above. So, if they have an opening and you can get your car looked at, go! You won t regret it.

  Paul Buck
a week ago
Excellent Same Day Service To Install My Alternator on My ML320 CDI Mercedes Benz SUV.

  Austin Stone
3 weeks ago
Saved money and got my car fixed right, don t waste your time with other shops just go here. This is the first time I ve needed car repairs since moving to Virginia and I ve got to say I ve never had such a great experience with Mechanic shops. Everyone in the building was friendly and knew what they were talking about. I got an estimate from 2 other shops but got that bad feeling, like they were trying to rip me off. Ended up taking my car to H&M and saved over $800! Best in the business and I will be referring everyone I know to them.

  Sharon Manning
4 days ago
The folks at H&M are the best. I have been going here for a couple of years now and I promise you they are top notch. Their prices are very reasonable and you get quality service.

  Kim Compitello
a month ago
My vehicle needed alot of work to be completed. I dropped the vehicle off and let H&M do what they do. They kept me informed every step of the way of their work progress. Very friendly staff and work was completed at an extremely reasonable price. Totally recommend this service department for all of your service needs.

  Kobe Lee
4 months ago
They were super friendly and got my car fixed quickly. Their billing system is super user-friendly and in-depth with all of the services they perform on your vehicle. They are also very fair with their prices. Will be returning soon!

  Anastasia Reyes
3 months ago
As a young girl going alone to get work on my car, this is the first place in Virginia that I ve felt very comfortable and did not get ripped off!I called ahead for a car inspection & the guy said there was a wait but I could come in. Dropped my car off on at 11am on a Monday and picked it up at 5pm the same day. The front desk guy was very professional and while the car was getting inspected, I got a text saying what work (very minimal) needed to be done and requesting my approval to continue with the inspection. I also received a text to pick my car back up. The communication was very good! I will be back for next years state inspection!

  Alex Johansson
3 weeks ago
We brought our car in for one issue to be looked at and they came back with a huge and expensive list of repairs that needed to be done. While some things maybe needed to be addressed, they didn t fix the original issue that we had with the vehicle. They also did $300 worth of work that I did not approve and they never addressed with me.When I called back about how they didn t fix the original issue, they wanted to charge for me additional parts but couldn t get back to me about how much it would cost.Overall, I didn t like their attitude about trying to find extra things to fix and charging a lot of money for it. The fact that the original problem wasn t fixed was also frustrating and the lack of follow through customer service. I didn t have the feeling of honest service from this place

  Desma Nicholson
2 months ago
Was in town to visit for family emergency. It was recommended I go to H&M for oil change as the Ram Dealership couldn t fit me in. 2023 Ram Diesel 2500, oil wasn t stocked but the had it delivered and me serviced and out the door within a couple hours at the most. Great service.

  Corey D
a month ago
I normally don t leave reviews. My wipers stopped working altogether. I still don t know the cause, but regardless this shop totally fixed the issue. All of staff were professional, reasonable prices. If any issues come up with my truck, I will definitely be back.

  Nicole Baker
2 months ago
I recently took my Chevy Suburban here for transmission issues. They were very quick in diagnosing and fixing the issue. They were friendly and communicated on every level. Would highly recommend

  Michael Lally
7 months ago
I ve taken my 2009 BMW 328i to H&M prior for routine maintenance and State Inspections so I am familiar with their awesome customer service. This time I was having issues with the coolant levels constantly needing topping off! This was going on for a month or so and so I decided to get H&M to diagnose the problem I called on Friday afternoon, they had me drop the car off and by close of business had diagnosed a faulty radiator and sent the repair estimate. They had completed the repairs and my car was ready to be picked up by 2PM on Saturday!!! Excellent service at a fair price and didn t take long at all!!! Very happy customer here Services: Auto engine diagnostic, Engine repair, Vehicle Inspection

  Pattie Pond
a month ago
Friendly people. Car always fixed in a short time and explained what they needed to do. I have 2 cars and I trust them totally. Nice waiting room and treated fair in price

  scott bono
a week ago
Great professional Technicians.Service is highly acceptable.Service Advisors willing to continue to follow up with you.Service: Electrical repairService: Electrical repair

  Joseph Opitz
7 months ago
These people are awesome!Having my vehicle serviced by them has really been an ease compared to other shops in the area that I have dealt with. They work quickly, communicate effectively, and have the all the knowledge and skills to the job done.Thank you to Vinnie to who kept me updated frequently daily on my car s status and helped me understand my car needs and why. Great, friendly guy who is down-to-earth and been in the industry a while.I can t speak too much about the cost compared to many other places, but I do believe they really have your best interest (and cost) at heart and they do their best to make it affordable.I am definitely coming back here again for my Kia Soul s future needs and look forward to their excellent service and hospitality.

  Sha Fowler
a month ago
Second time taking my Audi to them. They got it fixed and back to me running right. Only shop I would trust to work on my car. Customer service was great.

  precious Jones
6 months ago
Thank you to Matt my first point of contact, Bee and Nick for their superb customer service! They welcome me with open arms help me come up with a solution to my car issue, very transparent and didn t try to talk me into spending unnecessary Money! I am soooo grateful to have felt business with them! Keep up the good work team

  Stephanie DOBBELAERE
a month ago
Brought SUV in for repairs due to engine stalling and SUV was repaired on the same day. Excellent service overall. Highly recommend.

  Dee Gomes
4 weeks ago
I was in town for MARITIME SCHOOL and I needed my brakes done they took me right in and did GREAT work with a GREAT price. THE OWNER himself actually hopped on my brakes because I was in a rush.

  Ellen Charity
8 months ago
shout out to vinny! and the woman that works there. never got her name but she was very honest with my progress. vinny was great with getting me in. he drives beautifully now

  Teresa Johnson
4 months ago
Amazing work!! Finished ahead of schedule!! Our Lincoln runs better than when we bought it!! Very clean place, and very friendly staff!! Thank you so much!!

  grumurg
7 months ago
Went in for just a state inspection but the experience was good. They were polite and not cranky like many shops are at the counter. Despite being pretty busy already they were able to get to my car in just a few hours. I will likely go to them again in the future next time I need some service done.

  Mary Shelfer
3 months ago
Very respectful and knowledgeable. Worked with me on payment and I will definitely go back to these guys for any future work on my car.

  Steven Johnson
9 months ago
Fantastic business with top notch people!Had my 2002 Ford Mustang taken in with a cracked roller rocker. Vinny took the time to discuss every possibility in fixing it, sending over about 5 in detail quotes, and talking me through all of them. Ultimately, we found it to be a better option to do an engine swap. Vinny shopped around until he found an engine with 64k miles on it for an outstanding price. Through every step of the way, I was notified of anything that came up, and would get routine calls to just let me know everything was going smoothly. At no point did I feel like I didn't know what was going on, or what to expect next. Any time I deal with mechanics, I worry because they always mysteriously find problems to charge an arm and a leg for. Not these guys! Prices were more than fair, and quality of work is top notch. I recently moved, and they made sure the car was ready to make the trip to Maryland the NEXT DAY. The communication with me, as well as all the personnel in the shop was phenomenal. I had never met Nick, but he knew all about my issue, my story, and my upcoming trip to Maryland! If you're having issues, CALL THESE GUYS TO GET IT FIGURED OUT! Vinny, Nick, Eric, and crew, THANK YOU SO MUCH!!

  D Tho
4 months ago
H&M Auto Repair is very trustworthy and reliable. They check everything provide a detailed estimate and don't add anything unnecessary. I recommend H&M.

  Angela Alexander
3 months ago
H&M Automotive Service And Repair was awesome in fixing my 2014 Versa Nissan. They were very professional, helpful,and thorough.

  Debbie Suarez
7 months ago
I have some pros and cons for this business. I was from out of town visiting the area and needed the splash shield pinned back up as it was dragging the ground. I was told I also needed a new tire which I decided to do since I was getting ready for a long drive home. The biggest positive I can say for this business is that the staff and mechanic working on my car were very friendly and they were able to get to my car rather quickly so that I could begin my trip home.The negative comment I have is that I was charged $352 for a new tire (tire only) with mounting (the splash guard pinned back up was additional). This is almost what I pay for 4 brand new tires (same brand) at home. So needless to say my almost $500 bill was sticker shock (however it was better than their original estimate, well over $900 that included a new wheel).I am thankful for their friendliness & promptness, just unhappy about what I was charged compared to what I pay in my hometown for tires and maintenance.Service: Tires

  Stephen Lassiter
3 months ago
Took the jeep in and they changed the brakes and oil did a an inspection replaced a missing gasket and got it back to us the same day! Great customer service.

  Brian Howard
10 months ago
I am a few days late on posting this review... I got my 2012 Mini Cooper towed into the shop. From the time it arrived until the time it was finished, I received top notch quality service. As a first-time customer to H&M, Vinny and David took care of me through each step of the process. While I wish it was only just the battery (starter needed replaced too), the level of professionalism was at an all-time high. I highly recommend this place for any repairs!Services: Auto maintenance, Battery

  A K
9 months ago
I can't thank H&M enough for figuring out the issues with my truck and fixing them all! I usually go to a mechanic relative and was hesitant about going to a shop but they have gained a loyal customer from me. They are extremely customer oriented, very fair priced, and quickly completed work. Great people, highly recommend!Services: Auto A/C recharge, Auto engine diagnostic, Engine repair, BatteryServices: Auto A/C recharge, Auto engine diagnostic, Engine repair, Battery